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9175 Courses in Liverpool delivered On Demand

Functional Skills English Practice Level 2

4.9(27)

By Apex Learning

Overview This comprehensive course on Functional Skills English Practice Level 2 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Functional Skills English Practice Level 2 comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Functional Skills English Practice Level 2. It is available to all students, of all academic backgrounds. Requirements Our Functional Skills English Practice Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 10 lectures • 02:42:00 total length •Introduction to the Course: 00:10:00 •Basics of Grammar: 00:14:00 •The Basics of Sentence: 00:08:00 •Structure of Sentence: 00:16:00 •Questions: 00:11:00 •Punctuation and Capitalisation: 00:21:00 •Spelling: 00:23:00 •Common Mistakes and Ways to Improve: 00:19:00 •Mock Exam - Functional Skills English Practice Level 2: 00:20:00 •Final Exam - Functional Skills English Practice Level 2: 00:20:00

Functional Skills English Practice Level 2
Delivered Online On Demand2 hours 42 minutes
£12

Level 2 Certificate in Preparing to Work in Adult Social Care

4.7(47)

By Academy for Health and Fitness

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before. Are you passionate about helping people in need and making a difference in their lives? Do you want to pursue a rewarding career in adult social care but don't know where to start? Then our Level 2 Certificate in Preparing to Work in Adult Social Care course is for you! This comprehensive course is designed to equip you with the essential knowledge and skills required to work in the adult social care sector. By taking this course, you will: Learn about the key principles and values of adult social care and how to apply them in practice Understand the different types of adult social care settings and the roles and responsibilities of workers in those settings Discover how to communicate effectively with individuals, families, and other stakeholders in adult social care Acquire essential knowledge about health and safety, infection control, and safeguarding in adult social care Gain practical experience through work-based assessments and simulations Upon completion of the course, you will receive a nationally recognized Level 2 Certificate in Preparing to Work in Adult Social Care that you can use to showcase your skills and knowledge to employers and colleagues. You will also be equipped with the confidence and competence to pursue a career in the adult social care sector. Don't miss this opportunity to make a positive impact on people's lives and pursue a fulfilling career in adult social care. Enrol in our Level 2 Certificate in Preparing to Work in Adult Social Care course today! The Curriculum of Level 2 Certificate in Preparing to Work in Adult Social Care course Module 1: Introduction to Health and Social Care Module 2: Communication and its Relevance Module 3: Rights and Responsibilities as a Health and Social Care Worker Module 4: Role as A Caregiver and Healthcare Professional Module 5: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 6: Important Principles and Policies in Health and Social Care Work Module 7: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Module 9: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: The Economics of Healthcare Module 12: Strategic Marketing for Health and Social Care Module 13: Managing Finance in Health and Social Care Module 14: Managing Service Delivery in Health and Social Care CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Level 2 Certificate in Preparing to Work in Adult Social Care course is designed for individuals who are interested in starting a career in the adult social care sector. This course can be particularly useful for those who are new to the field or who have limited prior experience. Also, if you are interested in the following sector, can take this course: Care Assistant: A Care Assistant provides care and support to individuals who are unable to look after themselves due to illness, disability, or old age. They may work in residential care homes, day centers, or people's homes. Support Worker: A Support Worker helps individuals with mental health conditions, learning disabilities, or physical disabilities to live independently. They provide practical and emotional support, as well as helping with daily tasks such as cooking and cleaning. Healthcare Assistant: A Healthcare Assistant works alongside registered nurses to provide basic care and support to patients in hospitals or community health settings. Home Care Assistant: A Home Care Assistant provides personal care and support to people in their own homes. This may include help with washing, dressing, and feeding. Please Note: This is not a regulated course. To get professional qualifications, you can choose any of the following: Level 2 Certificate in Preparing to Work in Adult Social Care (RQF) Level 3 Certificate in Preparing to Work in Adult Social Care (RQF) Level 3 Certificate in the Principles of End of Life Care (RQF) Level 2 Certificate in Principles of Dementia Care (RQF) Level 2 Certificate in Understanding Autism (RQF) Level 2 Certificate in Mental Health Awareness (RQF) Level 2 Certificate in Principles of End of Life Care (RQF) Level 2 Certificate in Principles of Care Planning (RQF) Level 2 Certificate in Understanding Nutrition and Health (RQF) Level 2 Certificate in Principles of Working with Individuals with Learning Disabilities (RQF) Level 2 Certificate in Understanding Behaviour that Challenges (RQF) Level 2 Certificate in Safeguarding Adults (RQF) Level 2 Certificate in Understanding the Safe Handling of Medication (RQF) Requirements This course does not require any prior experience or knowledge in project management. It is designed to provide a comprehensive introduction for beginners and experienced learners alike. Career path Care Assistant - £8.34 per hour Support Worker - £8.31 per hour Healthcare Assistant - £8.95 per hour Home Care Assistant - £8.73 per hour Certificates Certificate of completion Digital certificate - Included

Level 2 Certificate in Preparing to Work in Adult Social Care
Delivered Online On Demand24 hours
£19

BSL Level 2

4.7(160)

By Janets

Register on the BSL Level 2 today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The BSL Level 2 is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The BSL Level 2 Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the BSL Level 2, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

BSL Level 2
Delivered Online On Demand8 hours 7 minutes
£25

Level 2 Food Safety and Hygiene for Catering - CPD Accredited

By Training Tale

Level 2 Food Safety and Hygiene for Catering Course Online Would you like to pursue a career in the Level 2 Food Safety for Catering profession? Our Level 2 Food Safety for Catering course is intended to provide professionals in the field a solid foundation in food hygiene and safety. The goal of this Level 2 Food Safety for Catering course is to teach you the fundamental legal requirements in this industry. This Level 2 Food Safety explains how to stop food contamination and the spread of bacteria in the workplace. Also, the Level 2 Food Safety describes how to handles food in a professional context. This Level 2 Food Safety course teaches about the recommended practises for food hygiene. Moreover, the Level 2 Food Safety course elaborates the personal cleanliness and storing food properly. Regulating ingredient temperatures are all covered in this Level 2 Food Safety and Hygiene for Catering course. Enrol this Level 2 Food Safety and Hygiene for Catering course now to get the knowledge and abilities necessary to progress your career in this field of expertise. Special Offers of this Level 2 Food Safety and Hygiene for Catering Course This Level 2 Food Safety and Hygiene for Catering Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Food Safety and Hygiene for Catering Course Instant access to this Level 2 Food Safety and Hygiene for Catering Course Get FREE Tutor Support from Monday to Friday in this Level 2 Food Safety and Hygiene for Catering Course Main Course: Level 2 Food Safety and Hygiene for Catering Courses are included in this Nursing & Prescribing: Nursing & Prescribing Course Course 01: Level 2 HACCP Training for Catering and Retail Course 02: Level 2 Food Hygiene and Safety Course 03: Level 3 Supervising Food Safety in Catering [ Note: Free PDF certificate as soon as completing the Level 2 Food Hygiene and Safety for Catering course] Level 2 Food Safety and Hygiene for Catering Course Online Industry Experts Designed this Level 2 Food Safety and Hygiene for Catering course into 09 detailed modules. Course Curriculum of Level 2 Food Safety and Hygiene for Catering Course Module 01: An Overview of Food Hygiene and Safety Module 02: Legislation Related to Food Safety Module 03: Microbiological Hazards Module 04: Other Types of Hazards Module 05: Food Storage Process Module 06: Preparing Food Module 07: Personal Hygiene Module 08: Food Premises Design, Layout, Size and Suitability Module 09: Food Premises Cleaning and Disinfection Assessment Method of Level 2 Food Safety and Hygiene for Catering Course After completing each module of the Level 2 Food Safety and Hygiene for Catering Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 2 Food Safety and Hygiene for Catering Course After completing the MCQ/Assignment assessment for this Level 2 Food Safety and Hygiene for Catering Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 2 Food Safety and Hygiene for Catering Course Online This Level 2 Food Hygiene and Safety for Catering course is designed for anyone within the hospitality or catering sectors, whether self-employed or employed and at any stage of their career. Special Note: Our Course is not a regulated course. If You want to get qualified, you can consider following options: Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Catering (RQF) Level 2 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Retail (RQF) Level 2 Award in Food Safety in Manufacturing (RQF) Level 3 Award in Food Safety for Catering (RQF) Level 3 Award in Food Safety for Retail (RQF) Level 3 Award in HACCP for Catering (RQF) Level 3 Award in Food Safety for Manufacturing (RQF) Level 4 Award in Food Safety Management for Catering (RQF) Level 4 Award in Food Safety Management for Catering (RQF) Requirements Level 2 Food Safety and Hygiene for Catering Course Online Students who intend to enrol in this Level 2 Food Safety: Level 2 Food Safety course must meet the following requirements: Level 2 Food Safety: Good command of the English language Level 2 Food Safety: Must be vivacious and self-driven Level 2 Food Safety: Basic computer knowledge Level 2 Food Safety: A minimum of 16 years of age is required Career path Level 2 Food Safety and Hygiene for Catering Course Online This Level 2 Food Safety and Hygiene for Catering Course will prepare you for a variety of career opportunities. Certificates Certificate of completion Digital certificate - Included

Level 2 Food Safety and Hygiene for Catering - CPD Accredited
Delivered Online On Demand25 hours
£12

Level 2 Diploma in Housekeeping Services

4.5(3)

By Studyhub UK

The Level 2 Diploma in Housekeeping Services course offers comprehensive training in housekeeping principles, staff duties, cleaning techniques, inventory control, budgeting, carpet maintenance, staffing, operational procedures, laundry operation, and health and safety. Learning Outcomes: Gain a thorough understanding of housekeeping principles and their importance in hospitality settings. Familiarize with the duties and responsibilities of housekeeping staff to ensure efficient operation. Develop essential cleaning skills and techniques for maintaining cleanliness and hygiene. Learn inventory control strategies to manage supplies and resources effectively. Acquire knowledge of budgeting in the housekeeping department for cost-effective management. Master carpet maintenance techniques to preserve the quality and appearance of carpets. Understand staffing considerations to build and manage an efficient housekeeping team. Learn standard operational procedures in hotel housekeeping for consistent service delivery. Acquire knowledge of laundry operations in hotels to handle linens and fabrics appropriately. Comprehend health and safety guidelines to maintain a safe working environment for staff and guests. Why buy this Level 2 Diploma in Housekeeping Services? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 2 Diploma in Housekeeping Services you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 2 Diploma in Housekeeping Services does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Level 2 Diploma in Housekeeping Services was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 2 Diploma in Housekeeping Services is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Level 2 Diploma in Housekeeping Services Module 01 Introduction to Housekeeping 00:30:00 Housekeeping Principles 00:15:00 Understanding Staff Duties 00:45:00 Module 02 Cleaning 00:30:00 Inventory Control 00:45:00 Planning & Organising the Housekeeping Department 00:30:00 Understanding Budgeting 00:30:00 Module 03 Carpet Maintenance 00:45:00 Staffing 00:45:00 Standard Operational Procedures in Hotel Housekeeping 00:15:00 Laundry Operation in Hotel 00:15:00 Health and Safety 00:15:00 Mock Exam Mock Exam - Level 2 Diploma in Housekeeping Services 00:20:00 Final Exam Final Exam - Level 2 Diploma in Housekeeping Services 00:20:00

Level 2 Diploma in Housekeeping Services
Delivered Online On Demand6 hours 40 minutes
£10.99

Level 2 Support Work in Schools & Colleges

By Training Tale

>> Level 2 Award in Support Work in Schools and Colleges << The Level 2 Award in Support Work in Schools and Colleges course is designed to help learners understand the duties and responsibilities of those who support teaching and learning in schools, as well as to provide an opportunity to develop the skills and knowledge needed to do so effectively and freely. The qualification prepares learners to assist the teacher and the delivery of curriculum within a school, as well as develop skills to assist children and young people in developing self-esteem, independence, and learning skills. It aims to improve professional and technical skills and knowledge, as well as an understanding of the value of strong relationships within a school. Learning Outcomes After completing this Level 2 Award in Support Work in Schools and Colleges Bundle course, the learner will be able to: Understand the organisation of schools and colleges in terms of roles and responsibilities. Gain a thorough understanding of children and young people's development. Understand how to communicate and develop professional relationships with children and young people. Know the legislative and policy framework for health and safety. Know about safeguarding the welfare of children and young people. Understand the importance of promoting equality and diversity in a learning environment. Why Choose Level 2 Award in Support Work in Schools and Colleges Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Level 2 Award in Support Work in Schools and Colleges course. ***Courses are included in this Level 2 Award in Support Work in Schools and Colleges Bundle Course Course 01: Level 2 Award in Support Work in Schools and Colleges Course 02: Primary Teaching Diploma ***Other Benefits of Level 2 Award in Support Work in Schools and Colleges Course*** Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Level 2 Award in Support Work in Schools and Colleges course] >> Level 2 Award in Support Work in Schools and Colleges << Detail Course Curriculum Of Level 2 Award in Support Work in Schools and Colleges Module 01: Understand Schools and Colleges as Organisations Module 02: Understand Children and Young People's Development Module 03: Understand Communication and Professional Relationships with Children, Young People and Adults Module 04: Understand Children and Young People's Health and Safety Module 05: Safeguarding Children and Young People Module 06: Understand Equality, Diversity and Inclusion in Work with Children and Young People >> ------------------------------ << Assessment Method After completing each module of the Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Award in Support Work in Schools and Colleges course is suitable for a range of learners, including young people, senior learners, learners with special educational needs, and learners for whom English is a second language who want to work in a school or college setting. Requirements >> Level 2 Award in Support Work in Schools and Colleges << There are no specific requirements for Level 2 Award in Support Work in Schools and Colleges course because it does not require any advanced knowledge or skills. Career path This Level 2 Award in Support Work in Schools and Colleges course will enable candidates to utilise their gained expertise in a wide range of promising career opportunities, such as: Teacher Education Professional Education Trainer Teaching Assistant Education and Training Officer Certificates Certificate of completion Digital certificate - Included

Level 2 Support Work in Schools & Colleges
Delivered Online On Demand18 hours
£12

Level 2, 3 & 4 Search Engine Optimisation

By Imperial Academy

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 2, 3 & 4 Search Engine Optimisation
Delivered Online On Demand
£100

Nutrition and Health Level 2

4.7(47)

By Academy for Health and Fitness

Learn new skills and develop your professional knowledge with the Nutrition and Health Level 2 and learn from home at a pace that suits you. The Nutrition and Health Level 2 has been expertly designed for you to complete through distance e-learning also gain relevant skills and acquire tremendous knowledge on the subject all without leaving your own home! The certification you achieve after completing the course will help you greatly in procuring a job in the relevant field. Once you enrol on the Nutrition and Health Level 2, you will have full course access for one year, meaning you are free to complete the Nutrition and Health Level 2 at a pace that suits you. Enrol on the Nutrition and Health Level 2now and start studying using any internet-enabled device, including computers, tablets, and smartphones. With 24/7 student support offered to you on the course, you can be sure of quick and comprehensive assistance whenever you need it. Enrol now on the Nutrition and Health Level 2 and get access to top-quality training modules which will cover the essential topics you need to excel in your chosen field and help push you towards your dream job! Why Choose Nutrition and Health Level 2? Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Instant results upon completion of each assessment Certificates available in both PDF and hard copy format Interactive, high-quality course content with 24/7 online access Full tutor support and learning assistance included Course Curriculum: Nutrition and Health Level 2 Module 01: Introduction Module 02: Nutrients for Life - Nutrients for Life Macronutrients Module 03: Nutrients for Life - Micronutrients Module 04: Nutrition Requirements from Pregnancy to Teenage Module 05: Nutrition Requirements for Adults and Various Groups Module 06: Healthy Dieting Module 07: Eating Disorders Module 08: Diet and Nutrition Related Diseases Module 09: Use of Nutrition in Different Illnesses/Diseases Module 10: Weight Control Management Module 11: Weight Loss Management Module 12: Basics of Ketogenic Diet Module 13: The Role of Nutritionist Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion Upon passing the assessment, you will receive proper certification that is accredited by CPD. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £34 Who is this course for? The course has been professionally designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the course. Enrol on the course and learn a new professional skill from anywhere, at any time! Requirements Enrol on the course with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the course without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16. Complete the course online from your computer, tablet, or smartphone, and learn in a way that suits you.

Nutrition and Health Level 2
Delivered Online On Demand5 hours
£12

Customer Service Diploma Level 2 & 3

5.0(5)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand1 hour 42 minutes
£10

Customer Service Diploma Level 2 & 3

5.0(5)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand1 hour 42 minutes
£10