47066 Courses in Liverpool delivered On Demand

Child and Adolescent Counselling Mental Health Online Course The Child and Adolescent Counselling Mental Health Online Course helps you understand how mental health affects children and teenagers. You will learn how to support young people through their emotional and mental struggles. The course explains the causes of mental health problems and teaches how to build strong relationships, handle issues like ADHD, autism, and dyslexia, and respond to harmful behaviours. You will also learn about treatments, medication, and mental health laws in the UK. This course offers clear and useful knowledge that can help in real-life care and support. Course Curriculum Module 01: Introduction to Mental Health Module 02: Child Psychology Module 03: Attachment and Relationship Building in Childhood Module 04: Impacts of Separation and Loss on Attachment Module 05: Factors that Influence Development Module 06: Mental Health Problems in Young and Adults Module 07: Other Mental Health Problems in Young and Adults Module 08: Autism, ADHD and Dyslexia in Young and Adults Module 09: Dealing With Autism, ADHD and Dyslexia in Young and Adults Module 10: The Self Harming Behaviour Module 11: Mental Health Treatment and Medicine Module 12: Mental Health over Life Span and Society in the UK Module 13: Mental Health Related Legislations in the UK (Learn more about this online course)

Big data is transforming industries big and small, but do you know what it is? Big Data refers to the huge amount of information available that can be analyzed by computers in order to identify patterns and get meaning that might be too complex for traditional methods. In this course, you'll learn what this means for businesses and how Big Data is already transforming different industries. Our digital transformation series continues with a micro-learning video designed to help strengthen employees' digital competence and understanding of 'big data.' Because big data is a resource that so many organizations use, it is important that team members know how what it is and how it may benefit their role or the organization as a whole. Length: 3:01 Learning Objectives Analyze the fundamental concept of Big Data, discerning its role as a computational tool for extracting meaningful patterns and insights from vast and rapidly evolving datasets that may be impractical to analyze through traditional methods.;Evaluate the profound impact of Big Data on business strategies, recognizing its potential to transform organizations by harnessing the power of accurate, real-time information for predictive analytics.;Explore how Big Data extends beyond internal operations to incorporate external world information and enhance decision-making processes in various industries.;Gain insights into how organizations can leverage Big Data to gain a competitive advantage while respecting privacy and ethical standards.

Discover the world around you! Explore the fundamentals of geography, from physical landscapes to human interactions. Gain insights into maps, cultures, and environmental phenomena through engaging lessons and captivating visuals, thanks to Spark Generation's Cambridge self-paced course.

Master the German language from scratch with our comprehensive online course. Perfect for beginners or those looking to enhance their language skills, our German course covers grammar, vocabulary, and conversational practice. Enrol now to embark on your journey to fluency with Spark Generation and you'll get access to more than this course, but 55+ Cambridge, Wellbeing and Future Readiness content.

Mind-bending insights await! Spark Generation's adaptable Psychology course, delving into human behaviour with flexible learning. 🧠 Choose to study when, where and how you want to the Cambridge self-paced courses

Unlock the dynamics of human society with Spark Generation! Dive into the realms of culture, identity, and social change. Gain a comprehensive understanding of how societies function thanks to this Cambridge self-paced course provided by Spark Generation. :)

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Discover the world around you! Explore the fundamentals of geography, from physical landscapes to human interactions. Gain insights into maps, cultures, and environmental phenomena through engaging lessons and captivating visuals, thanks to Spark Generation's Cambridge self-paced course.

Cyber Security Online Course For Non-Tech People Our lives are getting more and more drawn to technology. Both companies and entities are collecting more and more confidential data that can theoretically fall into the wrong hands at any time. As a result, the need for relevant expertise to deter cyber threats has grown in several respects. The course shows you how firms and employees should keep their vital assets secure from disruptive threats, such as computers, servers, mobile devices, automated platforms, networks, and records. The course is devised for students who have little or no previous experience or knowledge in the cybersecurity field. So the course would help you learn in-depth with wise step-by-step instructions, particularly though you know very few about the fundamentals. Our course is free for all, and no specific entry requirement is needed to enrol in this course. Anyone interested in, and committed to developing their concept about cybersecurity are cordially invited to undertake this course. Therefore, all you need is a passion for learning and proficiency in English. Course Curriculum Basic Introduction to Cyber security & Information Security Some Basics About A Hacker Attacks From Hackers Malware Digital Wallets Defenses Email & Security Extras & Gifts For You (Learn more about this online course)

Negotiation Skills and Sales Psychology for Estate Agent Diploma Elevate your career in real estate with our Negotiation Skills and Sales Psychology for Estate Agent Diploma. This comprehensive course is meticulously designed to sharpen your negotiation acumen and deepen your understanding of sales psychology, setting you on a path to excellence in estate agency. Learning Outcomes: Gain comprehensive knowledge about the role of an estate agent. Distinguish between various types of estate agents. Master the art of negotiation in real estate transactions. Develop expertise in letting property. Create a structured negotiation framework. Acquire skills to manage and resolve difficult situations effectively. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Negotiation Skills and Sales Psychology for Estate Agent Diploma: Understanding Estate Agent: Develop a nuanced understanding of the estate agent's role, focusing on responsibilities, legal frameworks, and professional ethics. Different Types of Estate Agents: Discern the key differences between residential, commercial, and dual agents, including the specific skill sets and legal requirements for each. Estate Agent Strategies in Real Estate Negotiations: Enhance your negotiation prowess by understanding persuasive techniques, risk management strategies, and ethical considerations specific to real estate. Letting Property: An Estate Agent's Guide: Delve deep into the art and science of property letting, encompassing tenant acquisition, lease agreements, and property management best practices. Creating a Negotiation Framework: Design a holistic framework for real estate negotiations, incorporating essential components like planning, communication, and conflict resolution. How To Deal With Difficult Situations: Master the strategies to resolve challenging situations, from legal disputes to ethical dilemmas, equipping you with the skills to turn obstacles into opportunities.