16041 Courses in Liverpool delivered On Demand

Sports Coaching: Sports Coaching Would you like to work as a mentor or coach in sports or launch your own sports coaching company? We are presenting a sports coaching course designed to improve your knowledge and abilities. This sports coaching course includes extensive sports and teaching models and important coaching philosophy and abilities information. Our Sports Coaching course covers unique topics that help you learn all the basics of sports coaching. Also, this sports coaching course will teach you coaching philosophy and communication in sports coaching. Moreover, this sports coaching course includes goal setting, fitness, drugs and injury-related topics. After the sports coaching course completion, you can get an idea of football, cricket, swimming and tennis coaching. Participate in our sports coaching course to learn sports coaching more quickly and with ease. Main Course: Sports Coaching Free Courses are including with this Sports Nutrition: Sports Nutrition Course Along with The Sports Coaching: Sports Coaching Course, We Offer a free Diploma in Sports Nutrition. Along with The Sports Coaching: Sports Coaching Course, We Offer a free Sports First Aid Course. Along with The Sports Coaching: Sports Coaching Course, We Offer a free Sports Psychology Course. Along with The Sports Coaching: Sports Coaching Course, We Offer a free Sports Massage Course. Special Offers of this Sports Nutrition: Sports Nutrition Course This Sports Coaching: Sports Coaching Course includes a FREE PDF Certificate. Lifetime access to this Sports Coaching: Sports Coaching Course Instant access to this Sports Coaching: Sports Coaching Course Get FREE Tutor Support to this Sports Coaching: Sports Coaching Course Sports Coaching: Sports Coaching Would you like to pursue a career as a sports coach? Do you want to work as a coach or mentor in sports but don't know where to begin? This Sports Coaching: Sports Coaching Course is the ideal choice for you, so you've come to the right place. Numerous sports and coaching philosophies are covered in this course, along with crucial knowledge on coaching techniques and philosophy. You will learn how to set personal goals for your clients, inspire and empower them, and prepare them to overcome obstacles and realize their full physical potential in this Sports Coaching: Sports Coaching Course. Who is this course for? Sports Coaching: Sports Coaching Anyone looking to launch a company or begin a career as a sports coach should take this sports coaching course. Requirements Sports Coaching: Sports Coaching To enrol in this Sports Coaching: Sports Coaching Course, students must fulfil the following requirements. To join in our Sports Coaching: Sports Coaching Course, you must have a strong command of the English language. To successfully complete our Sports Coaching: Sports Coaching Course, you must be vivacious and self driven. To complete our Sports Coaching: Sports Coaching Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Sports Coaching: Sports Coaching Course. Career path Sports Coaching: Sports Coaching Your preparation for a wide range of employment prospects will come from this sports coaching degree. For example: fitness coach, physiotherapist, coach, or PE instructor.

Play Therapy: Complete Play Therapy Training Course Would you be willing to provide a solid foundation on play therapy? Our play therapy training will provide you the information and abilities you need to significantly improve the lives of young people who are struggling. This play therapy training explains the benefits and accomplishments of play therapy. In addition, the Play Therapy Training outlines the theoretical underpinnings, setting configurations, and common problems that a Play Therapy Training specialist could encounter. In addition to this, other play therapy training courses instruct on how to assist kids in coping with adversity and aid in their recovery. Come along to this Play Therapy Training, we explore the field of play therapy, which uses play as a potent tool for understanding, communicating, and transforming children who are in need. Learning Outcome of Play Therapy Training This Play Therapy Training Course will help to understand: Exploring the concept of play therapy. Play Therapy Training provide positive effects and achievements in Play therapy. Theoretical foundations of play therapy techniques are also describes in our Play Therapy Training. Play Therapy Training includes play settings: therapist, abused child, and materials. How to handle typical issues in play therapy are elaborated in this Play Therapy Training. Play therapy for emotionally abused children and homeless are lessons of the Play Therapy Training. Through the Play Therapy Training, you can learn creative play interventions for disaster recovery. Play Therapy Training provides case studies and recent trends in play therapy. Special Offers of this Play Therapy: Complete Play Therapy Training Course This Play Therapy: Complete Play Therapy Training Course includes a FREE PDF Certificate. Lifetime access to this Play Therapy: Complete Play Therapy Training Course Instant access to this Play Therapy: Complete Play Therapy Training Course Get FREE Tutor Support to this Play Therapy: Complete Play Therapy Training Course Play Therapy: Complete Play Therapy Training Course The fundamentals of play therapy are covered in this course on play therapy. Additionally, this play therapy training explains the benefits and accomplishments of play therapy. In addition, the Play Therapy Training outlines the theoretical underpinnings, setting configurations, and common problems that a Play Therapy Training specialist might encounter. In addition to these, other play therapy training modules instruct on how to assist kids in coping with adversity and aid in their recovery. Who is this course for? Play Therapy: Complete Play Therapy Training Course We provide Play Therapy Training to everyone who wants to improve their skills and get ready for their ideal job! Requirements Play Therapy: Complete Play Therapy Training Course To enrol in this Play Therapy Training Course, students must fulfil: To join in our Play Therapy: Complete Play Therapy Training Course, you must have a strong command of the English language. To successfully complete our Play Therapy: Complete Play Therapy Training Course, you must be vivacious and self driven. To complete our Play Therapy: Complete Play Therapy Training Course, you must have a basic understanding of computers. Career path Play Therapy: Complete Play Therapy Training Course With this Play Therapy: Complete Play Therapy Training Course, you may increase your chances of landing a high-paying position as: A play therapist Child psychologist Play therapy training specialist School counsellor

Occupational Therapy: Occupational Therapy Activate your capabilities with occupational therapy now and find a road to healing and empowerment! Do you desire to pursue a career in occupational therapy or do you want to expand your knowledge in this occupational therapy field? If you want to truly impact people's lives, enrol in our occupational therapy program! You will gain the skills necessary to become a skilled occupational therapy assistant by taking our course in occupational therapy. You will be guided through the process of becoming a qualified assistant with a focus on working with people in occupational therapy settings. The most significant and fascinating theories and paradigms of occupational therapy practice are covered in this occupational therapy course. You will gain knowledge about working with children and adults who have physical and intellectual challenges, fundamental anatomy and physiology. Throughout the Occupational Therapy: Occupational Therapy course you will learn to make strategies for assisting patients in overcoming depression and poor self-esteem, and possible alternatives to occupational therapy. Moreover, from occupational therapy You will also learn about occupational therapists' ongoing professional and personal development. By the end of the Occupational Therapy: Occupational Therapy course you will know how to assist a patient in accepting their current state and moving toward a full recovery, and much more. Take advantage of the chance to learn about Occupational Therapy's techniques for helping people regain their independence, overcome obstacles, and enjoy life to the fullest. Enrol in our Occupational Therapy course to improve people's lives and advance your professional chances! Main Course: Occupational Therapy Free Courses are including with this Occupational Therapy: Occupational Therapy Course Along with The Occupational Therapy: Occupational Therapy Course, We Offer a free Autism training Diploma Along with The Occupational Therapy: Occupational Therapy Course, We Offer a free Speech & Language Therapy Course Along with The Occupational Therapy: Occupational Therapy Course, We Offer a free Paediatric First Aid Course Special Offers of this Occupational Therapy: Occupational Therapy Course This Occupational Therapy Course includes a FREE PDF Certificate. Lifetime access to this Occupational Therapy Course Instant access to this Occupational Therapy Course Get FREE Tutor Support to this Occupational Therapy Course Occupational Therapy: Occupational Therapy The basis for your journey into the field of occupational therapy will be provided by this extensive course on occupational therapy. Gain understanding of the many facets of occupational therapy through this course, as well as its critical role in enhancing the quality of life for people of all ages. Who is this course for? Occupational Therapy: Occupational Therapy If you want to advance your technical abilities and get ready for the career you want, this occupational therapy course is ideal for you! Requirements Occupational Therapy: Occupational Therapy To enrol in this Occupational Therapy: Occupational Therapy Course, students must fulfil the following requirements. To join in our Occupational Therapy: Occupational Therapy Course, you must have a strong command of the English language. To successfully complete our Occupational Therapy: Occupational Therapy Course, you must be vivacious and self driven. To complete our Occupational Therapy: Occupational Therapy Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Occupational Therapy: Occupational Therapy Course.

Level 7 Environmental Engineering Diploma Do you want to contribute effectively to the development and implementation of sustainable solutions in this sector? We are introducing our Level 7 Environmental Engineering Diploma course for you. Advanced environmental engineering principles are taught at a high level through the Level 7 Environmental Engineering Diploma. This Level 7 Environmental Engineering Diploma also includes control of air and water quality. The Level 7 Environmental Engineering Diploma also covers sustainable solutions and waste treatment. Students who complete this Level 7 Environmental Engineering Diploma will have the knowledge and practical abilities necessary to tackle challenging environmental issues. So, what you are waiting for? Join our Level 7 Environmental Engineering Diploma as soon as possible! Learning Outcome of Level 7 Environmental Engineering Diploma After completing the Level 7 Environmental Engineering Diploma course, you will learn about: A comprehensive understanding of advanced environmental engineering concepts. Through the Level 7 Environmental Engineering Diploma, you can develop the ability to analyze and assess environmental impacts. Practical application will be enhanced by this Level 7 Environmental Engineering Diploma. Level 7 Environmental Engineering Diploma will help to take sustainable engineering solutions for real-world environmental challenges. Regulatory compliance, technological proficiency and communication skills will developed by the Level 7 Environmental Engineering Diploma. Special Offers of this Level 7 Environmental Engineering Diploma Course This Environmental Engineering: Environmental Engineering Diploma Course includes a FREE PDF Certificate. Lifetime access to this Environmental Engineering: Environmental Engineering Diploma Course Instant access to this Environmental Engineering: Environmental Engineering Diploma Course Get FREE Tutor Support to this Environmental Engineering: Environmental Engineering Diploma Course Level 7 Environmental Engineering Diploma Do you want to contribute to sustainable solutions in the environmental sector? Enroll in our Level 7 Environmental Engineering Diploma course. This Environmental Engineering Diploma covers advanced principles, air and water quality control, and sustainable solutions. The Level 7 Environmental Engineering Diploma also focuses on waste treatment techniques. Completing the Level 7 Environmental Engineering Diploma equips you with the knowledge and practical skills to tackle complex environmental issues. Don’t miss the opportunity to advance your career with our comprehensive Environmental Engineering program. Join our Level 7 Environmental Engineering Diploma today and make a difference in the world! Who is this course for? Level 7 Environmental Engineering Diploma This Level 7 Environmental Engineering Diploma course is appropriate for professionals in the engineering, architectural, or construction fields who want to increase their knowledge and abilities. Requirements Level 7 Environmental Engineering Diploma To enrol in this Level 7 Environmental Engineering Diploma Course, students must fulfil the following requirements. To join in our Level 7 Environmental Engineering Diploma Course, you must have a strong command of the English language. To successfully complete our Level 7 Environmental Engineering Diploma Course, you must be vivacious and self driven. To complete our Level 7 Environmental Engineering Diploma Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Level 7 Environmental Engineering Diploma Course. Career path Level 7 Environmental Engineering Diploma Employment opportunities in the fields of environmental law, sustainability management, environmental consulting, and renewable energy engineering will become available as a result of this Level 7 Environmental Engineering Diploma study.

Cake Decorating: Cake Decorating Course Online Would you like to increase the degree of your enthusiasm for cake decoration and baking? Then stop looking now! We offer a Cake Decorating Course to help you become an expert cake designer. Our specialised Cake Decorating Course explains all the necessary tools for decorating a cake. Also, this Cake Decorating Course is helpful for all the up-to-date baking techniques teaching and enhancing your skills. How to make nature-inspired items and how to decorate your baking items for special occasions are broadly discussed in this Cake Decorating Course. Without further delay enrol on our Cake Decorating Course to take your skills to the next level of baking and decorating! Learning Outcomes of Level 3 Diploma in Baking & Cake Decorating Course After taking the Cake Decorating course, the learner will know all the information such as: Different types of baking and cake decorating tools from the Cake Decorating Course. This Cake Decorating Course teaches about cake painting and making flowers. You will know the nature-inspired designs on the cake in our Cake Decorating Course. Learn about the cakes that are made occasionally throughout the Cake Decorating Course. This Cake Decorating Course enhances your understanding of baking and learning how to bake different types of cake. Main Course: Level 3 Diploma in Baking & Cake Decorating Course Free Courses are including with this Cake Decorating: Cake Decorating Course Along with The Cake Decorating Course, We Offer a free Level 5 Hospitality Management Course Along with The Cake Decorating Course, We Offer a free Food Allergen Course Special Offers of this Cake Decorating: Cake Decorating Course This Cake Decorating Course includes a FREE PDF Certificate. Lifetime access to this Cake Decorating Course Instant access to this Cake Decorating Course Get FREE Tutor Support to this Cake Decorating Course Construction Project Management Online Training Everything you need to know to become a proficient and self-assured baker and cake decorator is covered in our extensive Baking and Cake Making course. You will obtain a thorough understanding of the methods and ideas involved in baking and cake decorating with this cake-making course, from choosing the best ingredients to planning and assembling stunning cakes for any occasion. Who is this course for? Cake Decorating: Cake Decorating Course Online Those who want to improve their baking abilities should take this Cake Decorating: Cake Decorating Course. Requirements Cake Decorating: Cake Decorating Course Online To enrol in this Cake Decorating: Cake Decorating Course, students must fulfil the following requirements. To join in our Cake Decorating: Cake Decorating Course, you must have a strong command of the English language. To successfully complete our Cake Decorating: Cake Decorating Course, you must be vivacious and self driven. To complete our Cake Decorating: Cake Decorating Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Cake Decorating: Cake Decorating Course. Career path Cake Decorating: Cake Decorating Course Online After finishing our Cake Decorating: Cake Decorating Course on cake baking and decorating, you can successfully pursue your interest as a pastry chef, confectionery baker, cake shop owner, or in a related industry.

Asbestos Awareness Training Are you eager to inform people about the hazards of asbestos and the right handling techniques? The overall level of workplace security can be raised with the aid of our expert asbestos awareness training. The eight modules in this asbestos awareness training convey the knowledge, advice, and training needed for asbestos. How to identify asbestos, UK rules, and asbestos risks are all covered by asbestos awareness training. You will also learn how to register asbestos through asbestos awareness training. When asbestos awareness training is over, you'll be aware of how to dispose of waste that contains asbestos (ACW). So, do not waste any more time; enrol in this asbestos awareness training now and start learning! Learning Objectives Of Asbestos Awareness: Asbestos Awareness Training After completing this Asbestos Awareness: Asbestos Awareness training course, the learner will be able to- Understand the fundamentals of asbestos. Asbestos awareness training helps identify asbestos-containing materials. Asbestos awareness training describes the UK Asbestos Regulations. Enhance understanding of the health hazards of exposure to asbestos through this asbestos awareness training. Asbestos awareness training explains asbestos risk assessment. Asbestos awareness training Describe asbestos registers and inspect any buildings for asbestos. Gain the knowledge, guidance, and training that are required for asbestos. Asbestos Awareness Training describes the disposal of asbestos containing waste Main Course: Asbestos Awareness Training Free Courses are including with this Asbestos Awareness: Asbestos Awareness Training Course Along with The Asbestos Awareness Course, We Offer a free Health and Safety at Work Course Along with The Asbestos Awareness Course, We Offer a free COSHH Course Special Offers of this Asbestos Awareness: Asbestos Awareness Training Course This Asbestos Awareness: Asbestos Awareness Course includes a FREE PDF Certificate. Lifetime access to this Asbestos Awareness: Asbestos Awareness Course Instant access to this Asbestos Awareness: Asbestos Awareness Course Get FREE Tutor Support to this Asbestos Awareness: Asbestos Awareness Course Asbestos Awareness Training Course This eight-module course on asbestos awareness provides the information, guidance, and training required for asbestos. Asbestos awareness covers how to identify asbestos, UK regulations, and asbestos risks. Additionally, Asbestos Awareness will teach you how to register asbestos. Once asbestos awareness has passed, you will know how to properly dispose of asbestos-containing waste (ACW). Who is this course for? Asbestos Awareness: Asbestos Awareness Training This Asbestos Awareness: Asbestos Awareness Training course is designed for people who work in the construction industry or in older buildings. Requirements Asbestos Awareness: Asbestos Awareness Training To enrol in this Asbestos Awareness: Asbestos Awareness Course, students must fulfil the following requirements. To join in our Asbestos Awareness: Asbestos Awareness Course, you must have a strong command of the English language. To successfully complete our Asbestos Awareness: Asbestos Awareness Course, you must be vivacious and self driven. To complete our Asbestos Awareness: Asbestos Awareness Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Asbestos Awareness: Asbestos Awareness Training Course. Career path Asbestos Awareness: Asbestos Awareness Training After completing this Asbestos Awareness: Asbestos Awareness training, you can find various jobs, such as: Asbestos Surveyor: £24,000 - £30,000 per annum Asbestos Operative: £29,510 - £30,701 per annum Asbestos Analyst: £30,000 - £35,000 per annum

Time Management techniques are the roadmap to leading a fulfilling life. We often have to balance many things, which may include studying at college and working a full-time job while maintaining a healthy social life. Take this Time Management course to gain these skills.

Register on the Alternative Medicine and Energy Therapies today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Alternative Medicine and Energy Therapies course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get Out Of Studying Alternative Medicine and Energy Therapies With Janets Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Method of Assessment To successfully complete the Alternative Medicine and Energy Therapies course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Alternative Medicine and Energy Therapies course. After successfully passing the Alternative Medicine and Energy Therapies course exam, you will be able to apply for a CPD-accredited certificate as proof of your Alternative Medicine and Energy Therapies qualification. Certification All students who successfully complete the Alternative Medicine and Energy Therapies course can instantly download their digital certificate. You can also purchase a hard copy of the Alternative Medicine and Energy Therapies course certificate, which will be delivered by post for £9.99. Who Is This Course For The Alternative Medicine and Energy Therapies is ideal for those who already work in this sector or are an aspiring professional. This Alternative Medicine and Energy Therapies course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The Alternative Medicine and Energy Therapies is open to all students and has no formal entry requirements. To study the Alternative Medicine and Energy Therapies course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path The Alternative Medicine and Energy Therapies is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Alternative Medicine and Energy Therapies and gain an industry-recognised qualification that will help you excel in finding your ideal job.

Overview Delivering projects on time and within budget is critical for organisations across sectors to meet strategic goals in an increasingly dynamic environment. As investing in projects continues rising exponentially, skilled project professionals are in high demand worldwide. From devising plans to assigning resources and overcoming unexpected hurdles, project managers play a key role in converting initiatives from ideas to reality. Gain globally applicable knowledge as endorsed by over 650,000 members through the Project Management Institute. Going beyond basics to application, this course helps you master techniques framed in the PMBOK® Guide for initiating, planning, executing, monitoring, controlling and closing projects. Become empowered to manage variables like scope, schedules, budgets, quality, teams, procurement and risk through best practices. Whether making events happen or coordinating product launches, robust project management capabilities build employability and open doors to more rewarding careers. With £36 billion invested annually and sectors like construction adopting project based working, opportunities exist across industries like IT, energy, infrastructure and engineering. Learning Outcomes of Project Management course: Understand globally recognized project management principles and frameworks Develop core skills for initiating, planning, executing, monitoring, controlling and closing projects Learn techniques for managing scope, time, cost, quality, resources, procurement and risk Build capabilities in leadership, communication, negotiation and stakeholder engagement Manage people, performance and change on projects Handle challenges like conflicts, crises and stress effectively Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Project Management (Project Manager) course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Project Management (Project Manager) course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Project Management (Project Manager) course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Project Management (Project Manager) is suitable for anyone aspiring to start a career in Project Management (Project Manager); even if you are new to this and have no prior knowledge on Project Management (Project Manager), this course is going to be very easy for you to understand.  And if you are already working in the Project Management (Project Manager) field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Project Management (Project Manager) course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Project Management (Project Manager) course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Project Management (Project Manager) course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Project Management (Project Manager) course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction to Project Management Module 01: Introduction to Project Management 00:23:00 Module 02: PMBOK and PMI Module 02: PMBOK and PMI 00:15:00 Module 03: Global Project Management Module 03: Global Project Management 00:40:00 Module 04: Project Life Cycle Module 04: Project Life Cycle 00:30:00 Module 05: Time Management Module 05: Time Management 00:41:00 Module 06: Quality Management Module 06: Quality Management 00:22:00 Module 07: Effective Planning & Scheduling Module 07: Effective Planning & Scheduling 00:47:00 Module 08: Human Resource Management Module 08: Human Resource Management 00:18:00 Module 09: Performance Management Module 09: Performance Management 00:19:00 Module 10: Talent Management Module 10: Talent Management 00:19:00 Module 11: Organising Meeting and Conferences Module 11: Organising Meeting and Conferences 00:29:00 Module 12: Managing Resources Module 12: Managing Resources 00:19:00 Module 13: Change Management Module 13: Change Management 00:24:00 Module 14: Business Resilience and Crisis Management Module 14: Business Resilience and Crisis Management 00:18:00 Module 15: Conflict Management Module 15: Conflict Management 00:16:00 Module 16: Stress Management Module 16: Stress Management 00:17:00 Module 17: Communication Skills Module 17: Communication Skills 00:26:00 Module 18: Procurement & Purchasing Management Module 18: Procurement & Purchasing Management 00:22:00 Module 19: Risk Management Module 19: Risk Management 00:25:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00