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The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and much more. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Call Centre & Customer Service Training Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Call Centre & Customer Service Training Course - Updated Version Introduction to Customer Service 00:25:00 What's Different about Good Customer Service? 00:14:00 Customer Relationship Management 00:44:00 Customer Service Communication Strategies 00:26:00 Aspects of Phone Etiquette 00:33:00 Building Rapport Over the Phone 00:26:00 Inbound and Outbound Calls 00:18:00 Active Listening and Managing Tough Callers 00:30:00 Managing Interoffice Calls and Voicemail 00:12:00 Problem Solving over the Phone 01:06:00 Intra Organisation Dealings 00:37:00 Measuring Customer Service 00:14:00 Call Centre & Customer Service Training Course - Old Version Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Register on the Fire Extinguisher Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Fire Extinguisher Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Fire Extinguisher Training Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Fire Extinguisher Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 1: Understanding Fire Understanding Fire 00:26:00 Module 2: Basics of Fire Extinguishers Basics of Fire Extinguishers 00:25:00 Module 3: Using Fire Extinguishers Safely Using Fire Extinguishers Safely 00:32:00 Module 4: Pre and Post Engagement Action Pre and Post Engagement Action 00:37:00 Module 5: Laws Regarding Fire Extinguisher Laws Regarding Fire Extinguisher 00:21:00 Module 6: Standards on Fire Protection and Prevention Standards on Fire Protection and Prevention 00:25:00 Module 7: Risk Assessment of Fire Extinguisher Risk Assessment of Fire Extinguisher 00:30:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview This comprehensive course on Risk Assessment Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Risk Assessment Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Risk Assessment Training. It is available to all students, of all academic backgrounds. Requirements Our Risk Assessment Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 3 lectures • 00:33:00 total length •What is Risk Assessment?: 00:10:00 •How to Manage Risks: 00:14:00 •Risk Assessment Toolkit: 00:09:00

Overview Brainspotting is an advanced therapy treatment which aims to reprocess negative feelings to help people release unwanted thoughts. This Brainspotting Training will teach you advanced brainspotting techniques to help your clients deal with trauma, stress and challenging live events. You'll start the Brainspotting Training by understanding the theory behind brainspotting. Gradually, the course will take you from fundamental to advanced brainspotting approaches and explain how to use them to heal many physical and emotional ailments. Again, you'll learn about the trauma processing barriers and the techniques to overcome them. The course will also explain how to create an effective self-care plan to manage stress and improve health and well-being. Course Preview Learning Outcomes Understand what is brainspotting and how it works Discover the brainspotting techniques for distressing memories Discover the stages of trauma integration to address unresolved trauma responses Learn the strategies for managing compassion fatigue Learn how to integrate self-care into your clients' daily lives Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email Who Should Take this Brainspotting Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Brainspotting Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certification After completing and passing the Brainspotting Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ Brainspotting Training provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Mental Health Therapist Holistic Health Practitioner Wellness Coach Personal Development Coach Module 01: Introduction to Brainspotting Introduction to Brainspotting 00:17:00 Module 02: Basic Principles of Brainspotting Basic Principles of Brainspotting 00:17:00 Module 03: Brainspotting Techniques and Procedures Brainspotting Techniques and Procedures 00:14:00 Module 04: Advanced Brainspotting Approaches Advanced Brainspotting Approaches 00:18:00 Module 05: Trauma Processing and Integration in Brainspotting Trauma Processing and Integration in Brainspotting 00:14:00 Module 06: Ethical Considerations and Self-Care in Brainspotting Ethical Considerations and Self-Care in Brainspotting 00:13:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Introducing TV Presenter Training: Elevate Your On-Screen Presence Are you looking to embark on a thrilling career as a TV presenter or enhance your existing skills to captivate audiences worldwide? Look no further! Our comprehensive TV Presenter Training program is meticulously crafted to empower aspiring presenters with the expertise and confidence needed to shine in the dynamic world of television.   Module 1: Introduction to TV Presenting and Developing Confidence Embark on your journey with a solid foundation in TV presenting. Learn the fundamentals of on-screen charisma, audience engagement, and the art of commanding attention. Develop the confidence to step into the spotlight and deliver compelling presentations that leave a lasting impression. Module 2: Mastering Body Language and Voice Control Unlock the secrets of non-verbal communication and harness the power of body language to convey professionalism and authority on camera. Refine your vocal delivery with techniques designed to captivate audiences and convey your message with clarity and conviction. Module 3: Conducting Interviews and Teleprompter Techniques Navigate the intricacies of conducting interviews with finesse and poise. Discover proven strategies for building rapport, asking probing questions, and eliciting captivating responses from guests. Master the art of reading from a teleprompter seamlessly, ensuring flawless delivery and maintaining viewer engagement. Module 4: Engaging with Social Media and Crisis Management Harness the potential of social media platforms to expand your reach and connect with audiences beyond traditional broadcast channels. Learn how to leverage social media effectively to cultivate a loyal following and amplify your presence as a TV presenter. In addition, equip yourself with the skills to navigate challenging situations with grace and composure, ensuring that you remain resilient in the face of adversity.   Why Choose TV Presenter Training? Expert Guidance: Our program is led by seasoned industry professionals with years of experience in television presenting and media communication. Interactive Learning: Engage in immersive exercises, practical simulations, and real-world scenarios to reinforce your skills and knowledge. Tailored Curriculum: Each module is carefully curated to address the specific challenges and demands of TV presenting in today's competitive landscape. Flexible Delivery: Access our training modules online, allowing you to learn at your own pace and convenience, wherever you are in the world. Career Advancement: Whether you're pursuing a career in broadcasting, journalism, entertainment, or public speaking, our training equips you with the tools to stand out and succeed in the industry.   Don't let your dreams of becoming a captivating TV presenter remain just aspirations. Enroll in TV Presenter Training today and embark on a transformative journey towards mastering the art of television presentation. Unleash your potential and command the screen with confidence and charisma! Course Curriculum Module 1: Introduction to TV Presenting and Developing Confidence Introduction to TV Presenting and Developing Confidence 00:00 Module 2: Mastering Body Language and Voice Control Mastering Body Language and Voice Control 00:00 Module 3: Conducting Interviews and Teleprompter Techniques Conducting Interviews and Teleprompter Techniques 00:00 Module 4: Engaging with Social Media and Crisis Management Engaging with Social Media and Crisis Management 00:00

Embark on a transformative journey of learning with our comprehensive course, 'Employee Training Responsibilities: Effective Training Management.' In today's dynamic work environment, equipping yourself with the right skills is essential for both personal and professional growth. This course is meticulously designed to empower individuals with the knowledge and expertise needed to excel in training management. Through a series of engaging modules, you'll gain insights into coaching and mentoring, embracing workplace change, fostering a respectful environment, conducting performance appraisals, mastering communication strategies, resolving conflicts, and valuing diversity. Take the first step toward becoming a proficient training manager and elevate your career to new heights. Learning Outcomes Develop a profound understanding of employee training responsibilities. Acquire effective coaching and mentoring skills for managerial roles. Embrace and navigate workplace changes with confidence. Promote a respectful and harassment-free workplace culture. Master the art of conducting performance appraisals and providing constructive feedback. Why buy this Employee Training Responsibilities: Effective Training Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Employee Training Responsibilities: Effective Training Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Employee Training Responsibilities: Effective Training Management for? Managers and supervisors responsible for employee training. Professionals seeking career advancement in training management. HR personnel aiming to enhance training practices. Individuals dedicated to fostering a respectful workplace. Anyone keen on improving their coaching and mentoring skills.. Prerequisites This Employee Training Responsibilities: Effective Training Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Employee Training Responsibilities: Effective Training Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Training Manager: £35,000 - £60,000 per annum HR Manager: £40,000 - £70,000 per annum Organizational Development Specialist: £30,000 - £50,000 per annum Workplace Diversity Coordinator: £30,000 - £50,000 per annum Performance Appraisal Consultant: £35,000 - £55,000 per annum Conflict Resolution Specialist: £35,000 - £60,000 per annum Course Curriculum Module 01: Introduction to Employee Training Responsibilities Introduction to Employee Training Responsibilities 00:20:00 Module 02: Coaching and Mentoring Skills for Managers Coaching and Mentoring Skills for Managers 00:11:00 Module 03: Embracing Change in the Workplace Embracing Change in the Workplace 00:16:00 Module 04: Preventing Harassment and Promoting a Respectful Workplace Preventing Harassment and Promoting a Respectful Workplace 00:13:00 Module 05: Effective Performance Appraisals and Feedback Effective Performance Appraisals and Feedback 00:13:00 Module 06: Effective Communication Strategies Effective Communication Strategies 00:16:00 Module 07: Conflict Resolution Conflict Resolution 00:11:00 Module 08: Building and Valuing Workplace Diversity Building and Valuing Workplace Diversity 00:16:00 Module 09: Time Management for Managers Time Management for Managers 00:20:00

Description: Do you think you have the ability to command and can be a leader, if you have the guts and have skills then this is the course for you. This Executive Personality Training will be helpful to building your celebrity, improving your personal appearance, develop your networking skills, and enhancing your ability to communicate effectively. This course also will teach you to identify the elements of a strong executive presence, how to create a strong, positive first impression and maintain that impression, the method of developing the key of leadership skills, and much more related to this sector. Learning Outcomes: Locate the components of a firm executive presence Promote a sense of belief as well as credibility amongst others Learn to communicate more practically applying the verbal as well as non-verbal techniques Generate a strong and appreciative first impression to help building relationship with others Make your progress to key leadership qualities, involving features for coaching, motivation as well as how to deliver your feedback Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Executive Personality Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Executive Personality Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 Managing Your First Impression 01:30:00 Interpersonal Communication Skills 01:00:00 Speaking with Impact 00:30:00 Maintaining Your Impression 00:30:00 Three Leadership Skills to Start Mastering Right Now 00:30:00 Mock Exam Mock Exam- Executive Personality Training 00:20:00 Final Exam Final Exam- Executive Personality Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Learn how to use the most in-demand Java framework and become an expert in web development when you take this comprehensive training for Spring Boot Framework. Spring Boot is the popular open-source Java-based framework used to create microservices and helps developers create applications that run autonomously. By completing this training, you will have gained an industry advantage and awareness of valuable programming and Java scripting abilities. This Spring Boot tutorial is the perfect introduction to this helpful framework for all types of web developers. You will be taken through the concepts of Spring Stacks, guided through the procedure for practical implementations, and learn how to set up integral customer control stages. For the IT professional who wants to present or create a fully running application for specific uses, this invaluable knowledge will open many IT career doors for you. Spring into success by enrolling now. This best selling Spring Boot Framework has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Spring Boot Framework is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Spring Boot Framework is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Spring Boot Framework is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Spring Boot Framework, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Spring Boot Framework will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Spring Boot Framework to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.