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Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00

Tired of browsing and searching for a Plumbing Technician course you are looking for? Can't find the complete Plumbing Technician package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive Plumbing Technician bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Plumbing Technician bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Plumbing Technician course that will enhance your skills and prepare you for the competitive job market. Advanced audio-visual learning modules of these Plumbing Technician courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Plumbing Technician, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These Plumbing Technician certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Plumbing Technician Bundle Consists of the following Premium courses: Course 01: Domestic Plumbing Technician and Heating Installer Training Course 02: Pipe Fitting Course Course 03: Understand Piping & Instrumentation Diagrams P&IDs Course 04: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Course 05: Level 2 Domestic Gas Course Course 06: Handyperson Course 07: Workplace Safety Course Course 08: First Aid at Work Course 09: Manual Handling Level 2 Course 10: PUWER Course 11: Lone Worker Safety Course Key features of this Plumbing Technician course: This Plumbing Technician bundle is CPD QS Accredited Learn from anywhere in the world Entirely online Lifetime access So, enrol Plumbing Technician now to advance your career! The Plumbing Technician bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Plumbing Technician expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. How will I get my Plumbing Technician Certificates? After successfully completing the Plumbing Technician course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) So, enrol Plumbing Technician now to advance your career! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Plumbing Technician bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this Plumbing Technician course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Plumbing Technician is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This Plumbing Technician course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Plumbing Technician; it can be studied in your own time at your own pace. Career path Having this Plumbing Technician expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (UK Standard Domestic Plumbing and Heating Installer Training) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (UK Standard Domestic Plumbing and Heating Installer Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The Working With The Young People course is formulated to improve your awareness of mental health conditions that affect children and young people, including the risk factors that have a massive impact on mental well-being and advise you on how to mitigate those risks. This mental health training program covers the legislation and guidance surrounding mental health, the behaviours shown by children and young people that indicate mental health concerns and how to effectively establish the diagnosis of mental illness in children and young people. You will become knowledgeable about the warning signs of mental illness in children and learn how you can help children and young people cope. By completing this online course, you will gain the skills and expertise to investigate the impact of mental health concerns and promote mental well-being in children and young people. Who is this Course for? This Working With The Young People course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. Certification After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9. Course Curriculum Working With The Young People Introduction to Youth Work 00:05:00 Understanding Youth Work 00:10:00 Ethical Conduct and Principles in Youth Work 00:10:00 Societal Influence on Youth 00:10:00 Influence of Media on Youth 00:05:00 The National Youth Agency (Nya) 00:10:00 The EU on Youth Work 00:05:00 Career as a Youth Worker 00:05:00 Dealing with Stress 00:05:00 Mock Exam Mock Exam - Working With The Young People 00:20:00 Final Exam Final Exam - Working With The Young People 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Wherever we work or what precautions we take, there are always potential hazards. Furthermore, as we all know, sirens do not protect people from getting hurt. Nobody expects the worst, but one poor decision can result in a major disaster. As a result, we must be prepared to deal with any unexpected events. This Emergency First Aid course will increase your awareness and skills, critical for a first responder. This course is designed to equip you with the knowledge and skills necessary to first aid in low-risk situations such as workplaces, stores, colleges, and restaurants. You will also be able to assess hazardous working conditions and take immediate action to avoid or mitigate them. This Emergency First Aid course will also teach you how to spot common injuries and diseases, as well as what precautions to take to avoid them. Finally, you will gain a better understanding of COVID-19 and learn some basic first-aid procedures for this pandemic so that you can make your workplace a safer place for your coworkers and yourself. Learning Outcomes At the end of the Emergency First Aid course, the learner will be able to: Get a deep understanding of First aid. Explore the role of a First Aider. Take immediate action in the case of a fire, electrical emergency, and water emergency. Identify common accidents, injuries and work-related illnesses. Understand the basics of electrical, fire and gas safety. Do CPR. Describe different secondary diseases and injuries. Describe the basic idea about COVID-19. Why Choose Emergency First Aid Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Emergency First Aid Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Emergency First Aid Course. ***First Aid Training Info*** Main Course: Workplace First Aid Training **Additional GIFT Courses of First Aid Training Sports First Aid Course 01: Sports First Aid Course 02: Paediatric First Aid Course 03: Martial Art First Aid Course 04: Level 5 Mental Health First Aid Certification [ Note: Free PDF certificate as soon as completing the Emergency First Aid Course] Detailed course curriculum *** Emergency First Aid Course *** Module 1: Introduction Module 2: Managing Incident at Workplaces Module 3: Treating Secondary Injuries Module 4: Resuscitation (CPR) Module 5: Secondary Illness and Conditions Module 6: Additional Secondary Illness and Conditions Module 7: COVID 19 Awareness Assessment Method After completing each module of the Emergency First Aid Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Emergency First Aid course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Emergency First Aid Course is highly recommended for those who may be called upon to provide first aid in the event of a variety of workplace incidents, injuries, or illnesses. Office workers, shop employees, warehouse or supply workers, and anyone interested in becoming a First Aider are included. Requirements Students who intend to enrol in this Emergency First Aid Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Emergency First Aid Course will help expanding the range of opportunities available to you by growing your knowledge, skills, and CV! Certificates Certificate of completion Digital certificate - Included

If you want to enhance your problem-solving and decision-making abilities with ChatGPT's predictive capabilities, streamline your communication, and improve efficiency in professional/personal settings, this course is for you. Acquire the skills to train and fine-tune ChatGPT for specific applications and industries.

Limited Time Offer: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now in the Handyperson/Handyman Bundle - CPD Certified

Level 6 NVQ Dipolma in Construction Management Operations

Dealing with a difficult or toxic personality can be emotionally and physically damaging, especially if the person is your boss or sits in the cubicle next to you. Many people find it difficult to confront those who compromise their comfort and job security, but standing up for yourself is important. This Dealing With Difficult People Training course provides learners with a thorough understanding of how to identify difficult personality types and effectively deal with them and provide the skills required for Dealing With Difficult People Training. By the end of the Dealing With Difficult People Training course, you will be able to deal with aggressive, manipulative, undermining, prejudiced, or otherwise difficult people. Learning Outcomes After completing this Dealing With Difficult People Training course, the learner will be able to: Identify difficult people and their difficult behaviour. Know how to communicate with difficult people. Know how to deal with bosses who drive you barmy. Recognise seven classically difficult types. Know how to deal with impossible people. Identify the temper tantrum type. Why Choose Dealing With Difficult People Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dealing With Difficult People Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Dealing With Difficult People Training course. ***Dealing With Dealing With Difficult People Training Bundle Course Course 01: Dealing With Difficult People Training Course 02: Level 7 Diploma in Operations Management Course 03: Level 5 Health and Safety at Work Course 04: Level 5 Diploma in Risk Management Course Course 05: Level 5 Report Writing Course Course 06: Communication Skills Course Course 07: Workplace Stress Management Course 08: Anger Management ***Other Benefits of Dealing With Difficult People Training Training Bundle Course Free 8 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Dealing With Difficult People Training course ] Course Curriculum Of Dealing With Difficult People Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type >>----------------<< Assessment Method After completing each module of the Dealing With Difficult People Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Dealing With Difficult People Training course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Dealing With Difficult People Training course is ideal for executives, managers, supervisors, team leaders, project managers, and anyone else who has been affected by negativity in the workplace caused by a difficult person. Requirements There are no specific requirements for this Dealing With Difficult People Training course because it does not require any advanced knowledge or skills. Career path The Dealing With Difficult People course is meant to prepare you for the job of your dreams, an advancement at work, or to become self-employed and establish your own business. Certificates Certificate of completion Digital certificate - Included

The objective of the Level 7 Diploma in Education Management and Leadership qualification (accredited by OTHM) is to develop learners' understanding of: Policy, Management Theory and Practice in Education. The main objective of studying Level 7 Diploma in Education Management and Leadership is that: It provides learners with an opportunity to engage with the Challenges facing professionals and policy makers in their own country. It will provide you with the knowledge that underpins the ability to work as an effective manager in the education sector. This course combines both theoretical and practical knowledge in the education profession and will develop and enhance your knowledge and skills in the areas of Leading Change, Effective Performance and Team Leadership. Learners will be able to work in a variety of roles within Education Administration and/or Management. Diploma in Education Management and Leadership - Level 7 (Fast-Track mode) Key Highlights of fast track Diploma in Education Management and Leadership - Level 7 qualification are: Program Duration: 6 Months (Regular Mode Available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This Diploma in Education Management and Leadership - Level 7 (Fast-Track mode) programme will provide you with the knowledge and skills required by a middle or senior manager in Education sector to understand the Policy, Management Theory and Practice in Education. It will also provides you with an opportunity to engage with the challenges facing professionals and policy makers in education sector as well as provide you with the knowledge that underpins the ability to work as an effective manager in the education sector. After completion of your Diploma in Education Management and Leadership - Level 7 (Fast-Track mode) you will be able to work in a variety of roles within Education Administration and/or Management in an Education sector. Upon successful completion of the programme, you will also become eligible to gain direct entry into relevant Master's degree programme. Mandatory units (Total Credits: 120) The OTHM Level 7 Diploma in Education Management and Leadership qualification consists of 6 mandatory units for a combined total of 120 credits Contemporary Issues in Education: Theory, Policy and Practice (20 credits) The Management of Educational Change (20 credits) Managing Effective Intercultural Communication and Perspectives (20 credits) Pedagogy and Practice in Education (20 credits) Leading Reflective Practice in Education (20 credits) Research Methods in Education (20 credits) Who is this course for? Working Professionals Level 6 / Year 3 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression. A formal Postgraduate qualification leading to award of degrees in future. Requirements For entry onto the Level 7 Diploma in Education Management and Leadership qualification, learners must possess : an honours degree in related subject or UK level 6 diploma or an equivalent overseas qualification. Learner must be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path Become eligible to gain direct entry into relevant Master's degree programme after completion of your Level 7 Diploma in Education Management and Leadership Completion of your qualification will meet the University standard academic entry requirements. However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry.

The objective of the OTHM Level 4 Diploma in Education and Training qualification is to develop learners' understanding of theory and practice relating to their role in education. The qualification will provide learners with an opportunity to engage with the challenges facing professionals and policy makers in their own country. It will provide knowledge that underpins the ability to work as an effective practitioner in the education sector. The units combine both theoretical and practical knowledge in the education profession and will develop and enhance knowledge and skills in the areas of effective performance, planning and accountability, development and team working. Learners will be able to work in a variety of roles within education administration and/or management. Program Overview Key Highlights Program Duration: 9 Months (Can be Fast tracked) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Direct entry into Year 1 of a three-year UK Bachelor's degree LSBR Alumni Status No Cost EMI Option Top Skills You Will Learn You will learn about theory and practice relating to your role in education. It will provide you with knowledge that will underpins the ability to work as an effective practitioner in the education sector. You will further develop and enhance knowledge and skills in the areas of effective performance, planning and accountability, development and team working. Who is this course for? Working Professionals, A-Level holders, learners working in lower education roles looking for Career Progression and a formal undergraduate qualification leading to award of degrees in future.