8475 Courses in Glasgow delivered On Demand

Customer Experience Management is the process of strategically managing a customer's entire 'touch point' of experiences within an organization. Discover the dangers of ignoring Customer Experience Management and five areas of analysis to enhance your sales and customer service. Learning Objectives Ask questions to identify customer buying paths, Identify four vital dangers of ignoring CEM, Implement five focus areas of customer relationship management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between objections and conditions and how you can prevent objections by qualifying early. Discover valuable questions to evaluate how prospects think, controlling mental focus. Anticipate and be ready for objections before your conversation. Learning Objectives Explain the difference between objections and conditions for not buying, Identify the challenge salespeople encounter with objections and conditions, Anticipate and plan for objections Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The demand for web developers is skyrocketing. In 2022, there were over 200,000 open web developer positions in the United Kingdom alone. And that number is only going to grow in the years to come. If you're looking for a career in web development, now is the time to get started. Our Web Developer Training program will teach you everything you need to know to become a successful web developer. You'll learn the latest web development technologies, and you'll get the experience you need to build a portfolio of work. But our program doesn't stop there. We also offer career mentoring and support. Our team of experienced web developers will help you build your resume, network with potential employers, and land your dream job. We're so confident that you'll be successful in our program that we offer a 100% satisfaction guarantee. We will be with you until you find the job that you like. We will keep working for you to find the best job that suits you. You just need to learn, finding jobs is our duty! So what are you waiting for? Enrol in our Web Developer Training program today and start your new career! Our mission is simple: to be your trusted partner and assist you every step of the way until you land the job of your dreams. Why Choose Us Here's what makes our Web Developer Training Program stand out from the crowd: Personalised Job Search Assistance: We're in this together! Our dedicated team will work tirelessly to support your entire job searching process. From crafting a standout resume to submitting it to top companies, we'll ensure you have a compelling application that gets noticed. Expertly Crafted CV: Your resume is your ticket to the interview room. Our professional resume writers will create a customised CV highlighting your unique skills and experiences. This will maximise your chances of standing out among the competition. Strategic Placement: We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. One-On-One Consultation Sessions with Industry Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the Web Developing field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Comprehensive Skill Development: Our program is designed to equip you with the most sought-after skills in the Web Developing sector. From mastering cutting-edge tools to honing your Web Developing prowess, we'll ensure you have the knowledge and expertise to excel in any Tech-driven environment. Ongoing Support: We understand that the journey to landing your dream job doesn't end with placement. That's why our commitment to your success extends well beyond your initial training. Our support team will be available to answer your questions, provide guidance, and assist you as you progress in your career. Here are the 35 courses we will provide once you enrol in the program: Course 01: Introduction to HTML5 Course 02: CSS Fundamentals for Web Development Course 03: Responsive Web Design with Bootstrap Course 04: JavaScript Basics and Beyond Course 05: DOM Manipulation and Events in JavaScript Course 06: AJAX and Asynchronous JavaScript Course 07: Introduction to Node.js Course 08: Express.js Fundamentals Course 09: MongoDB for Beginners Course 10: RESTful API Design and Implementation Course 11: Authentication and Authorization in Web Development Course 12: Introduction to React.js Course 13: React Components and Props Course 14: State and Lifecycle in React Course 15: React Router and Navigation Course 16: Redux for State Management Course 17: Testing React Applications Course 18: Server-Side Rendering with Next.js Course 19: GraphQL Fundamentals Course 20: Apollo Client for React and GraphQL Course 21: Introduction to Angular Course 22: Angular Components and Directives Course 23: Services and Dependency Injection in Angular Course 24: Routing and Navigation in Angular Course 25: Angular Forms and Reactive Forms Course 26: Introduction to Vue.js Course 27: Vue Components and Props Course 28: State Management with Vuex Course 29: Vue Router and Navigation Course 30: Unit Testing in Vue.js Course 31: Webpack Fundamentals Course 32: Docker for Web Developers Course 33: Continuous Integration and Deployment (CI/CD) Course 34: Building Scalable and Maintainable Web Applications Course 35: Progressive Web Apps (PWAs) Essentials The Program is completed in 5 easy steps: Step 1 - Enrol in the program and start learning from the courses we provide After you enrol in this Web Developer Training Program, you will get lifetime access to 6 premium courses related to Web Developing. These courses will teach you the knowledge and skills required to become a successful Web Developer. Our customer service team will help you and keep in contact with you every step of the way. Step 2 - Complete your courses and get certifications After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks for the first course and 80% for the rest relevant courses. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 3 - Get a consultation session from a professional Web Developer Take your Web Developing skills to new heights with a one-on-one consultation session led by a seasoned professional. Gain invaluable insights, expert tips, and tailored advice that will propel your career forward. Step 4 - Complete the CV and attend the interview Once you've successfully obtained the certifications, our team of professionals will build you a compelling CV and LinkedIn profile. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Kickstart your Web Developing career with a starting salary ranging from •30,000 to •50,000 annually. Step into the Web Developing industry with the assurance of a promising future. Step 5 - We will not leave you until you find a job Our commitment to your success goes above and beyond. We won't stop until you land that dream job. With personalised support, expert guidance, and unwavering dedication, we'll be by your side until you secure the perfect opportunity. Your job search becomes our mission, ensuring you have the best chance at a successful career in Web Developing. With our comprehensive program, you'll gain the skills, confidence, and industry connections needed to excel in the ever-evolving world of web development. You just have to learn and gain knowledge and skills. Finding a job is our task! We will remove most of your worries and help you focus on only developing your skills. So join our Web Developer Training Program today, and let us be your trusted partner on your journey to success. CPD 1000 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Web Developer Training program is ideal for the following: Beginners who want to kickstart their career in web development. Experienced web developers looking to enhance their skill set and stay updated with the latest technologies. Individuals seeking personalised career mentoring and guidance in the web development industry. Job seekers who want to improve their chances of landing high-quality web development positions. Professionals from related fields looking to transition into web development and capitalise on the growing demand for skilled developers. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements Our Web Developer Training program offers a clear career path for aspiring developers. Starting from foundational skills, you'll progress to advanced concepts, mastering various web technologies. With personalised mentoring, industry insights, and job placement support, we'll guide you towards securing your dream job as a skilled web developer. Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included Student ID Card Digital certificate - Included The Quality Licence Scheme Endorsed Certificate of Achievement Hard copy certificate - Included

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Overview of IELTS Reading Academic Masterclass Can you define the difference between a phrase and a clause? : What do you call a group of words that lacks a subject and a verb? Take a moment to ponder as we introduce you to our extraordinary IELTS Practice Tests with Reading, Writing, Speaking and Listening Training. Get ready to embark on an enriching journey that will not only enhance your language skills but also equip you with the tools to conquer the IELTS exam. Let's delve into the fascinating modules that await you. This IELTS Reading Academic Masterclass Course will help you to learn: Gain a solid understanding of the IELTS test format and its sections. Develop a strong grasp of grammar basics for effective communication. Enhance your sentence structure and composition skills. Learn the nuances of punctuation and capitalisation for accurate writing. Acquire effective strategies to excel in the listening section. Sharpen your reading comprehension abilities for the academic context. Master the art of writing essays and reports in an academic setting. Cultivate fluency, coherence, and confidence in the speaking section. Explore the unique challenges and requirements of the General Training module. Familiarise yourself with the IELTS Life Skills exam and its specific demands. Prepare thoroughly with practical guidance for pre-test activities. Polish your skills with full-length practice tests for a comprehensive evaluation. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the IELTS Reading Academic Masterclass course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This IELTS Reading Academic Masterclass is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the IELTS Reading Academic Masterclass course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this IELTS Reading Academic Masterclass Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Unit 01: Introduction Welcome Aboard 00:09:00 Fundamentals 00:33:00 Types of Questions 00:24:00 Unit 02: How to Answer 'Always In Order' Question How to Answer Fill-in-the Blank Questions 00:30:00 Fill-in-the-Blank: Practice Set 1 00:24:00 Fill-in-the-Blank: Practice Set 2 00:22:00 How to Answer Short Answer Questions 00:24:00 Short Answer: Practice Set 1 00:29:00 Short Answer: Practice Set 2 00:24:00 How to Answer Yes/No/Not Given Questions 00:27:00 Yes/No/Not Given: Practice Set 1 00:34:00 Yes/No/Not Given: Practice Set 2 00:31:00 How to Answer Multiple Choice Questions 00:18:00 Multiple Choice: Practice Set 1 00:19:00 Multiple Choice: Practice Set 2 00:21:00 Unit 03: How to Answer 'Mostly in Order' Questions How to Answer Sentence Completion Questions 00:18:00 Sentence Completion: Practice Set 1 00:14:00 Sentence Completion: Practice Set 2 00:17:00 How to Answer Table Questions 00:25:00 Table: Practice Set 1 00:16:00 Table: Practice Set 2 00:30:00 How to Answer Diagram Questions 00:22:00 Diagram: Practice Set 1 00:17:00 Diagram: Practice Set 2 00:12:00 How to Answer Flowchart Questions 00:16:00 Flowchart: Practice Set 1 00:20:00 Flowchart: Practice Set 2 00:29:00 How to Answer Summary Questions 00:27:00 Summary: Practice Set 1 00:27:00 Summary: Practice Set 2 00:27:00 Unit 04: How to Answer 'Not in Order' Questions How to Answer Matching Questions 00:21:00 Matching: Practice Set 1 00:17:00 Matching: Practice Set 2 00:24:00 How to Answer Paragraph Location Questions 00:18:00 Paragraph Location: Practice Set 1 00:29:00 Paragraph Location: Practice Set 2 00:21:00 How to Answer Headings Questions 00:23:00 Headings: Practice Set 1 00:22:00 Headings: Practice Set 2 00:18:00 How to Answer Pick from List Questions 00:29:00 Pick From List: Practice Set 1 00:16:00 Pick From List: Practice Set 2 00:27:00 Unit 05: How to Answer Reading Passages from Start to Finish Full Reading Test - Passage 1 00:36:00 Full Reading Test - Passage 2 00:36:00 Full Reading Test - Passage 3 00:02:00 Final Tips 00:11:00 Assignment Assignment - IELTS Reading Academic Masterclass 00:00:00

In this course you'll learn how to create and perfect your own captivating training so the learners will be compelled to learn everything you have to share. This course will help you address outstanding questions and make your training session worthwhile for your trainers. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand how to answer and paraphrase any question Know how to handle and conclude any question Understand how to manage distractions and stop interruptions Know how to handle inattention and negative feedback Discover how to address outstanding questions and make your training worthwhile Know how to ensure individual success and tutor benchmark candidates Master the art of creating an irresistible training session Know how to manage and conduct trainee assessment Understand how to prepare for the day of training Train The Trainer Course - All Levels (Part 3) Overview This Train The Trainer Course is ideal for aspiring trainers or for professional trainers who want to enhance their existing knowledge. This course will provide you with valuable insight into the skills required to conduct an inclusive training session. You will learn how to lead training sessions to assist people in acquiring new skills and expanding their areas of expertise in teaching. This course will help you deal with all sorts of questions and handle negativity during a training session. You will learn how to cut down distractions and manage inattention. You will learn ways to train benchmark candidates and ensure individual success intro. Finally, you will learn how to manage and conduct trainee assessments and teach your trainers to conduct them as well. Upon successful completion of this Train The Trainer Course, you will acquire comprehensive skills and knowledge to deliver high-quality training to train the trainers. Who should take this course? This Train The Trainer Course is primarily aimed at: Teachers Facilitators Team Leads Project Managers Training Professionals Founders and CEOs Business Professionals Entrepreneurs Technical Professionals Human Resource Managers Sales Professionals Instructional Designers This course is not, however, limited to any particular profession or line of employment. It might also be helpful to a wider spectrum of individuals who desire to improve and advance their training skills. Entry Requirements There are no academic entry requirements for this Train The Trainer Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Train The Trainer Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction Introduction Keep Them Engaged Keep Them Engaged Intro The 4 Learning Styles Ask Recall Questions Ask Relevance Questions Ask Expert Questions Ask Questions Activity Give Targeted Directionals Use the Agree and See If You're Right Help Them Follow Along Refer to Hooks Use the Buddy System Work the Room Ensure They Understand Ensure They Understand Introduction Use Etch-a-Sketch Effectively Use Visual Aids Correctly Give Benchmark Checks - Part 1 Give Benchmark Checks - Part 2 Use Effective Body Language and Tone Convince with Your Voice - Part 1 Convince with Your Voice - Part 2 Command With Your Body Show Genuine Enthusiasm Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.   Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

In the heart of every pet lover lies a burning question: How can I understand and care for my furry friend better? If you've ever typed 'dog training near me' into a search engine, hoping to bridge the communication gap between you and your canine, you're not alone. The 'Dog Training and Animal Care Diploma' is tailored to satiate this very curiosity. Dive deep into the world of animal care, where every module is a step closer to mastering the art of dog training and understanding the nuances of animal health care. Whether you're pondering the age-old question of 'Are dogs allowed on trains?' or seeking to embark on a rewarding journey into animal care jobs, this course is your gateway to a world where caring for animals becomes second nature. The 'Dog Training and Animal Care Diploma' is a comprehensive course designed for those passionate about understanding and nurturing their pets. Beginning with an introduction to the world of dogs, learners will delve into the intricacies of their behaviours, from managing feeding time aggression to decoding the subtle cues in a dog's language. Moreover, the course also equips learners with the knowledge to answer the most common questions about dogs and puppies, ensuring they become a trusted source of information in their community. Furthermore, the curriculum covers the essentials of conducting dog training consultations, ensuring a holistic approach to animal care. Whether you're an animal lover or considering animal care courses for a career, this diploma offers a blend of theory and practical insights to enhance your journey. Learning Outcomes Once completing this course, learners will be able to: Understanding the fundamentals of dog behaviour and communication. Addressing and managing feeding time aggression and food theft in dogs. Mastering the appropriate methods to greet dogs without causing distress. Identifying and mitigating symptoms of separation anxiety in pets. Decoding the language of dogs and interpreting their signals and gestures. Providing informed answers to frequently asked questions about dogs and puppies. Conducting effective dog training consultations with clients. Why buy this Dog Training and Animal Care Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Dog Training and Animal Care Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals passionate about understanding and nurturing their pets. Aspiring professionals looking to delve into animal care jobs. Those keen on enhancing their knowledge in animal health care. Pet owners seeking to address common behavioural issues in their dogs. Anyone considering further studies in animal care courses. Prerequisites This Dog Training and Animal Care Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Dog Trainer: £25,000 - £30,000 Per Annum Animal Care Assistant: £18,000 - £22,000 Per Annum Pet Behaviour Counsellor: £20,000 - £25,000 Per Annum Animal Health Care Specialist: £28,000 - £33,000 Per Annum Dog Daycare Manager: £23,000 - £28,000 Per Annum Animal Care Educator: £24,000 - £29,000 Per Annum Course Curriculum Module 1: Introduction Why Getting 2, 8 Week Old Parson Terrier Puppies Changed My Life And My Career! 00:03:00 Here's What You'll Get From This Course 00:04:00 Module 2: Feeding Time - Aggression and Stealing Food How To Communicate You're In Charge During Feeding Time 00:10:00 How To Stop Food Aggression And Stealing Food 00:08:00 This Dog Is A Professional At Stealing Food, You'll Be Amazed At What He Does! 00:04:00 Module 3: The Right Way to Greet a Dog How You Greet Your Dog Says So Much More Than Hello - Here's Why 00:12:00 It's Not As Difficult As You May Think To Do And Makes The World Of Difference 00:05:00 Help! What When Visitors Come Round And Get Jumped On? Here's What To Do 00:05:00 Here's The Right Way For Guests To Enter Your Home And Stop Jumping Up 00:02:00 Module 4: Separation Anxiety How To Stop Dogs Barking, Chewing, Panting And Pacing When Left Alone 00:13:00 The Time To Get This Right Is When They Are A Puppy - Here's How To Do It 00:02:00 Can You Resolve Separation In Dogs Of All Ages? Yes! Here's How 00:02:00 Module 5: Dog Language - What They're Really Saying! Is Your Dog Trying To Calm You Down?! Find Out Here 00:09:00 This ONE Technique Works Like Magic With Numerous Unwanted Behaviours 00:10:00 The 3 F's For Dogs And Top Tips 00:01:00 Module 6: The Answers To 10 Popular Dog Questions You Are Likely To Be Asked Here's The Answers To Frequently Asked Dog Training Questions Numbers 1 and 2 00:09:00 Here's The Answers To Commonly Asked Dog Training Questions Numbers 3 and 4 00:09:00 Here's The Answers To Frequently Asked Dog Training Questions Numbers 5 and 6 00:06:00 Here's The Answers To Top Dog Training Questions 7 and 8 00:09:00 Here's The Answers To Commonly Asked Dog Training Questions 9 and 10 00:08:00 Module 7: The Answers To 10 Common Puppy Training Questions That You'll Likely To Be Asked Here's The Answers To Commonly Asked Puppy Training Questions Numbers 1 and 2 00:10:00 Here's The Answers To Popular Puppy Training Questions 3 and 4 00:05:00 Here's The Answers To Common Puppy Training Questions Numbers 5 and 6 00:07:00 Here's The Answers To Popular Puppy Training Questions Numbers 7 and 8 00:06:00 Here' The Answers To Common Puppy Training Questions Numbers 9 and 10 00:09:00 Module 8: Dog Training Consultations With Clients Someone Has Said Yes To A Dog Training Consultation With You - Here's What To Do 00:09:00 Top Tips Of What To Include During Your Dog Training Consultation 00:14:00 **Bonus Video** A Demonstration Of A Real-Life Dog Training Consultation **Bonus Video** A Demonstration Of A Real-Life Dog Training Consultation 00:22:00 Agreement Letters To Be Signed After The Consultation 00:06:00 Agreement Letter Template - The One You Sign And Leave With Your Client 00:05:00 How To Leave A Consultation On A High 00:02:00 Resource Read This First As It Will Really Help You With The Following Videos 00:20:00 Read This First As It Will Really Help You With The Following Videos 00:25:00 Dog Training Consultation Form 00:05:00 Dog Training Confirmation Letter Template - Page 1 00:05:00 Dog Training Confirmation Letter Template - Page 2 00:05:00 Top Tips Of What To Include During A Dog Training Consultation Handout 00:05:00 Agreement Letter Template - The One Your Client Signs And You Keep 00:05:00 The Best 'Feel Good' Dog Poem Ever! 00:05:00 Mock Exam Mock Exam - Dog Training and Animal Care Diploma 00:20:00 Final Exam Final Exam - Dog Training and Animal Care Diploma 00:20:00

Customers with complaints want to be seen as right, feel special, treated fairly and be taken care of. We will show you how to ask questions and listen to fully understand the complaint. Acknowledge and agree with the customer's right to be upset and that a resolution needs to be reached. Learning Objectives Describe the special needs of customers with complaints, Apply four tips for managing customer complaints Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how you can categorize decisions to make decisions more effectively. Take a measured approach with the four steps to decision making. How do you anticipate the implementation of your decision by asking what, who, when, where and how questions? Understand how to monitor implementation through observation of key success indicators. Learning Objectives Make better decisions more quickly, Apply four stages to decision-making, Utilize logical and intuitive decision-making techniques Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions. Learning Objectives Apply effective problem SOLVER™ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams