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The objective of the Level 7 Diploma in Education Management and Leadership qualification (accredited by OTHM) is to develop learners' understanding of: Policy, Management Theory and Practice in Education. The main objective of studying Level 7 Diploma in Education Management and Leadership is that: It provides learners with an opportunity to engage with the Challenges facing professionals and policy makers in their own country. It will provide you with the knowledge that underpins the ability to work as an effective manager in the education sector. This course combines both theoretical and practical knowledge in the education profession and will develop and enhance your knowledge and skills in the areas of Leading Change, Effective Performance and Team Leadership. Learners will be able to work in a variety of roles within Education Administration and/or Management. Key Highlights Program Duration: 9 Months (Can be Fast tracked) Program Credits: 120 credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This Diploma in Education Management and Leadership - Level 7 programme will provide you with the knowledge and skills required by a middle or senior manager in Education sector to understand the Policy, Management Theory and Practice in Education. It will also provides you with an opportunity to engage with the challenges facing professionals and policy makers in education sector as well as provide you with the knowledge that underpins the ability to work as an effective manager in the education sector. You will be able to work in a variety of roles within Education Administration and/or Management in an Education sector. Upon successful completion of the programme, you will also become eligible to gain direct entry into relevant Master's degree programme. Mandatory units (Total Credits: 120) The OTHM Level 7 Diploma in Education Management and Leadership qualification consists of 6 mandatory units for a combined total of 120 credits Contemporary Issues in Education: Theory, Policy and Practice (20 credits) The Management of Educational Change (20 credits) Managing Effective Intercultural Communication and Perspectives (20 credits) Pedagogy and Practice in Education (20 credits) Leading Reflective Practice in Education (20 credits) Research Methods in Education (20 credits) Who is this course for? Working Professionals Level 6 / Year 3 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression. A formal Postgraduate qualification leading to award of degrees in future. Requirements For entry onto the Level 7 Diploma in Education Management and Leadership qualification, learners must possess an honours degree in related subject or UK level 6 diploma or an equivalent overseas qualification. Learner must be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counselors for waiver information. Career path Become eligible to gain direct entry into relevant Master's degree programme after completion of your Level 7 Diploma in Education Management and Leadership. Completion of your qualification will meet the University standard academic entry requirements. However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Job Interview Skills Training for Teachers will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Job Interview Skills Training for Teachers will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Job Interview Skills Training for Teachers and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Job Interview Skills Training for Teachers is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Job Interview Skills Training for Teachers. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Job Interview Skills Training for Teachers will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Job Interview Skills Training for Teachers Job Interview Promo 00:01:00 Establishing Your Job Interview Goals 00:02:00 Research and Preparation for the Job Interview 00:05:00 How to Dress for the Interview 00:04:00 How to make Small Talk 00:03:00 Tell Me About Yourself 00:10:00 The Proper Job Interview Mindset 00:05:00 The Strategy Memo 00:04:00 Rehearse Your Interview on Video 00:06:00 Ask for the job 00:03:00 Feedback 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

***24 Hour Limited Time Flash Sale*** Complete Agile Scrum Master Fundamentals Course Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive The Complete Agile Scrum Master Fundamentals Course Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our The Complete Agile Scrum Master Fundamentals Course bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in The Complete Agile Scrum Master Fundamentals Course Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. 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And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Learning Outcomes of Agile Scrum Master Fundamentals Gain a deep understanding of Agile Scrum principles, frameworks, and practices. Master effective project management methodologies to deliver successful projects. Develop strong business analysis skills to understand business needs and gather requirements. Learn strategies for managing organizational change and addressing resistance. Develop your leadership skills to inspire and motivate teams. Apply Lean Six Sigma principles to improve process efficiency and quality. Don't let this opportunity pass you by. Enrol in The Complete Agile Scrum Master Fundamentals Course today and take the first step towards achieving your goals and dreams. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the Complete Agile Scrum Master Fundamentals course Get a Free Student ID Card with this Complete Agile Scrum Master Fundamentals training program (£10 postal charge will be applicable for international delivery) The Complete Agile Scrum Master Fundamentals course is Affordable and Simple to understand Get Lifetime Access to the Complete Agile Scrum Master Fundamentals course materials The Complete Agile Scrum Master Fundamentals training program comes with 24/7 Tutor Support Start your learning journey straight away with our Complete Agile Scrum Master Fundamentals Course Training! The "Complete Agile Scrum Master Fundamentals Course" is designed to thoroughly immerse learners in the core principles of Agile and Scrum methodologies, alongside essential Lean Six Sigma techniques. This foundational knowledge is crucial for anyone looking to streamline project processes and enhance productivity across various industries. By understanding these methodologies, learners will be well-prepared to apply these principles and significantly boosting their efficiency and effectiveness in project management roles. This course also offers extensive training in Project Management and Financial Management, tailored for a diverse range of professional environments. Participants will gain insights that are directly applicable to their daily work, enhancing their capability to manage budgets, resources, and team dynamics effectively. This makes the course an invaluable resource for those aiming to elevate their professional standing and proficiency in high-stakes management tasks. Moreover, by pursuing this comprehensive course, learners can achieve recognised certifications in Agile Scrum and Six Sigma, marking their expertise and commitment to continuous professional development. The Strategic Planning, Change Management, and Leadership Skills developed through this course will empower individuals to lead their teams with confidence and adaptability. Additionally, the focus on Quality Management and Effective Communication will refine their ability to oversee complex projects and resolve workplace conflicts efficiently, making them indispensable assets in their organisations. Curriculum Breakdown of Complete Agile Scrum Master Fundamentals Course Module 01: Objectives and Targets Module 02: From the Traditional Development Model to Agile Module 03: What's New! Module 04: Bonus: Full eBook of the Course! Module 05: Scrum Module 06: The Scrum Team Module 07: Scrum Events Module 08: Scrum Artefacts Module 09: Scaling Scrum Module 10: Scrum in Practice Module 11: Agile Requirements Module 12: Estimation Techniques Module 13: Agile Metrics Module 14: PSM1 Certification Preparation Guidelines, Tips & Tricks Certification You have to complete the assignment given at the end of the Complete Agile Scrum Master Fundamentals Course. After passing the Complete Agile Scrum Master Fundamentals Course exam, You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £260) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This The Complete Agile Scrum Master Fundamentals Course is ideal for: Students seeking mastery in The Complete Agile Scrum Master Fundamentals Course Professionals seeking to enhance The Complete Agile Scrum Master Fundamentals Course skills Individuals looking for a Complete Agile Scrum Master Fundamentals Course-related career. Anyone passionate about The Complete Agile Scrum Master Fundamentals Course Requirements This Complete Agile Scrum Master Fundamentals Course doesn't require prior experience and is suitable for diverse learners. Career path This Complete Agile Scrum Master Fundamentals Course bundle will allow you to kickstart or take your career in the related sector to the next stage. Agile Coach: $100,000 - $160,000 Scrum Master: $85,000 - $135,000 Six Sigma Consultant: $77,000 - $117,000 Project Manager: $75,000 - $125,000 Financial Analyst: $55,000 - $85,000 Business Analyst: $65,000 - $100,000 Certificates CPD Accredited Digital certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Unveil the comprehensive "120 hours TEFL / TESOL Teacher Training" bundle, your guided pathway to becoming a certified English educator. This collection encompasses essential courses designed to equip you with the expertise required for success in English language teaching. Navigate the intricacies of teaching English with a carefully curated series of courses; the 120 hours TEFL / TESOL Teacher Training bundle is designed to elevate your instructional skills, empower your classroom management abilities, and enhance student engagement strategies. Cultivate fluency and authenticity in language instruction using a compilation of expressions that capture the essence of native speech. Hone your speaking delivery, ensuring crystal-clear communication that resonates effortlessly with students. Elevate spoken language skills to create dynamic and immersive learning environments. Foster articulate and effective written communication, shaping students into critical thinkers and expressive writers. Develop interview understanding, a pivotal skill for TEFL/TESOL job seekers. Furthermore, master the art of crafting persuasive content - an invaluable skill for extending your influence as an educator. Enrol in the meticulously designed 120 hours TEFL / TESOL Teacher Training bundle. Equip yourself with the tools to inspire, educate, and transform lives through language. Seize this empowering opportunity today! The Eight CPD Accredited courses that the bundle includes are: Course 1: Basics of English for Beginners Course 2: 120 hours TEFL (TESOL) Masterclass Course 3: 200 Common English Idioms and Phrases Course 4: Complete IELTS Preparation Course Course 5: British English Pronunciation Course Course 6: Master English Speaking 1 Course 7: Essay Writing in English Course 8: Ultimate Job Interview in English Learning outcomes Profound pedagogical skills for effective teaching and classroom management. Integration of fluency and authenticity in language instruction. Ability to guide students toward success in standardised English assessments. Improved spoken communication clarity and delivery. Enhanced written communication for critical thinking and expressive writing. Job readiness and professional growth with interview skills and specialised expertise. The 120 hours TEFL / TESOL Teacher Training bundle is designed to cater to a diverse audience, including individuals with a passion for teaching, recent graduates seeking an edge in the competitive job market, and even seasoned educators looking to refine their skills; this bundle addresses the critical challenges faced by language teachers today. Many instructors struggle to engage students effectively, adapt to changing teaching methodologies, and prepare learners for standardised language assessments. The solutions unfold within this content-rich 120 hours TEFL / TESOL Teacher Training bundle. Engaging modules delve into pedagogical skills, offering strategies for dynamic lesson planning, effective classroom management, and innovative student engagement. The courses tackle the intricacies of fluent and authentic language instruction, preparing educators to embed theoretical and cultural relevance into their teaching methods. Moreover, the 120 hours TEFL / TESOL Teacher Training bundle equips teachers to address the challenge of standardised tests, guiding them in coaching students to excel in English language assessments. Spoken communication clarity and written communication finesse are emphasised, ensuring that educators nurture both verbal and written language skills. Whether you're taking your first steps into teaching or seeking to amplify your existing skills, the "120 hours TEFL / TESOL Teacher Training" bundle stands as the bridge between potential and proficiency. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The "120 hours TEFL / TESOL Teacher Training" is tailored for: Aspiring educators are beginning their teaching careers. Recent graduates are seeking a competitive edge. Current teachers aim to refine their methods. Language enthusiasts are eager to teach English. Job seekers are exploring new opportunities. Individuals are preparing for English language assessments. Global educators across diverse contexts. Career path Upon completing the "120 hours TEFL / TESOL Teacher Training," you'll be able to enter into versatile career paths like Entry-Level Instructor - £18,000 - £25,000/year. Private Tutor / Freelancer - £20 - £40/hour. Language School Teacher - £25,000 - £35,000/year. International Educator - £30,000 - £40,000/year. Trainer - £35,000 - £50,000/year. Educational Manager - £40,000 - £60,000/year. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Getting Started The QUALIFI Level 4 Diploma in Innovation and Future Foresight aims to provide learners with an understanding of the relationship between innovation and change and their role in developing and growing organisations. Learners will develop practical skills for a career in managing change and leading innovation. Key Benefits Understand and apply the principles of innovation and growth in organisations. To acquire and work with an innovative mindset and apply the principles of research and testing creative ideas. Develop and test innovative business cases; creativity and set innovation in action. To understand the future foresight and apply its methods to develop organisations and manage change. Understand the relationship between innovation, information technology and future foresight. Key Highlights Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our QUALIFI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The QUALIFI 4 Diploma in Innovation and Future Foresight can open many career pathways including, but not limited to: Foresight and Innovation Advisor, with an estimated average salary of £38,000 per annum Open Innovation Advisor with an estimated average salary of £38,000 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements The qualification has been designed to be accessible without artificial barriers restricting access and progression. Entry to the qualification will be through a centre interview, and the candidates will be expected to hold the following: Learners who possess qualifications at Level 3 and/or Learners who have work experience in the governmental and non-governmental sectors and Demonstrate ambition with clear career goals Progression Completing the QUALIFI Level 4 Diploma in Innovation and Future Foresight will enable learners to progress to: A QUALIFI Level 5 qualification in a related business area; Employment in an associated profession Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Innovation and Growth in Organisations Reference No : R/650/5323 Credit : 120 || TQT : 480 This unit aims to help learners understand innovation's role in organisational growth and development. The learner analyses the application and characteristics of innovative culture. UNIT2- The Innovative Mindset Reference No : F/650/5328 Credit : 120 || TQT : 480 This unit aims to acquaint learners with how entrepreneurship can be used in creating an environment of innovation within the context of an organisation and to help them develop an innovative mindset. The learner understands how entrepreneurial activity affects an organisation. UNIT3- Principles of Research and Testing Innovative Ideas Reference No : M/650/5331 Credit : 120 || TQT : 480 This unit aims to enable learners to develop the understanding needed to research and test ideas by exploring the theories, practices and models that form the foundation for successful innovation. UNIT4- Developing Innovative Business Cases Reference No : R/650/5332 Credit : 120 || TQT : 480 This unit aims to give learners the understanding necessary for developing and pitching innovative ideas by giving them an account of business models and cases. UNIT5- Innovation in Action Reference No : T/650/5333 Credit : 120 || TQT : 480 This unit aims to allow learners to gain the knowledge and skills needed to create and implement a new solution to a particular issue within an organisation. UNIT6- Future Foresight Reference No : Y/650/5334 Credit : 120 || TQT : 480 In this unit, learners will gain the knowledge and skills to research and develop a substantial innovative entrepreneurial idea relating to Future Foresight. The learners will understand, apply and implement future foresight methods to establish organisations. UNIT7- Change Management for Innovation and Future Foresight Reference No : A/650/5335 Credit : 120 || TQT : 480 This unit aims to give learners an understanding of the management of change in organisations and the skills to propose a change in an organisational context, usually for innovation and future foresight. UNIT8- Innovation, Information Technology and Future Foresight Reference No : D/650/5336 Credit : 120 || TQT : 480 This unit provides learners with an understanding of the information and processes required to make management decisions relating to innovation and growth. Learners will also be able to suggest improvements to the process to encourage innovation and illustrate the roles of technological progress in foreseeing the future. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Course 10: Land Management Develop skills in land use planning, conservation, and sustainable land management. Learn about land tenure systems, property rights, and land-related policies. Explore techniques for land assessment, soil conservation, and land-use decision-making. Course 11: Diploma in Water Treatment Understand the principles of water treatment processes and their importance in ensuring clean and safe drinking water. Gain knowledge of various water treatment technologies and their applications in addressing water quality issues. Learn about the regulatory standards and quality control measures in water treatment. Course 12: Forestry Develop an understanding of forestry practices, including tree cultivation, maintenance, and sustainable harvesting. Explore the ecological and environmental aspects of forest ecosystems and biodiversity conservation. Learn about forestry management strategies and their role in sustainable resource utilization. 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Gain insights into sustainable urban development and effective public realm management. Course 31: Solar & Thermal Energy: Harnessing Renewable Power Sources Understand the principles of solar and thermal energy generation and their applications. Learn about renewable energy technologies, including solar panels and thermal systems. Explore the benefits of harnessing solar and thermal energy for sustainable power generation. Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Renewable Energy Complete Course bundle! This bundle is also ideal for professionals looking for career advancement. Renewable Energy Researcher Clean Energy Advocate Solar Installation Manager Wind Farm Operations Manager Biomass Energy Developer Climate Change Analyst Sustainability Director Renewable Energy Auditor Biofuel Production Technician Solar Panel Inspector Green Supply Chain Manager Energy Policy Analyst Wind Turbine Designer Solar Project Coordinator Energy Storage Specialist Geothermal Plant Operator Hydropower Plant Manager Environmental Consultant Renewable Energy Consultant Clean Energy Project Manager Sustainable Architecture Designer Energy Efficiency Engineer Renewable Energy Planner Carbon Emissions Analyst Biomass Fuel Technician Solar Power Plant Manager Wind Energy Researcher Energy Management Analyst Renewable Energy Technician Bioenergy Analyst Solar Power Systems Designer Wind Turbine Maintenance Technician Hydropower Systems Engineer Environmental Scientist Sustainable Business Manager Green Energy Policy Advisor Wind Turbine Blade Technician Solar Energy Systems Engineer Sustainable Transportation Planner Renewable Energy Sales Representative Biomass Energy Systems Designer Carbon Offset Specialist Climate Risk Analyst Geothermal Energy Researcher Energy Efficiency Consultant Solar Energy Analyst Green Building Project Manager Wind Turbine Tower Technician Hydropower Plant Engineer Environmental Educator Clean Energy Investment Analyst Renewable Energy Project Developer Sustainable Product Designer Green Supply Chain Analyst Energy Policy Researcher Wind Energy Systems Engineer Solar Panel Manufacturing Technician Biofuel Production Engineer Energy Efficiency Auditor Hydropower Project Coordinator Environmental Impact Analyst Sustainable Agriculture Specialist Renewable Energy Market Analyst Biomass Power Plant Manager Solar Energy Systems Installer Wind Farm Construction Manager Green Energy Consultant Wind Turbine Systems Engineer Requirements Course 32: Sustainable Management of Renewable Energy Resources Develop expertise in the sustainable management of renewable energy sources. Learn about energy policy, renewable energy systems, and their environmental impact. Explore strategies for integrating renewable energy into existing energy grids and systems. Career path Renewable Energy Engineer Solar Power Technician Wind Turbine Technician Biomass Plant Operator Energy Analyst Energy Consultant Sustainability Coordinator Solar Sales Consultant Wind Energy Project Manager Green Building Consultant Energy Efficiency Specialist Geothermal Technician Hydropower Engineer Environmental Compliance Analyst

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

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