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Know Your Leadership Compass Business leaders, managers, and directors may be brilliant leaders in one situation and may not have the same results in another. Management gurus agree: Anyone can lead, but not everyone can be a successful leader. The previously embraced command-and-control techniques are increasingly ineffective. Today's business environment demands leaders to be alert, agile, enterprising, and skilled in the art of diplomacy. As a leader, it's imperative to articulate who you are, what you stand for, and why you're excited to lead your team. Are these areas you feel you need to develop? If so, join us for this session on developing your 'Leadership Compass' - a roadmap to leading with passion and purpose. It is a highly interactive, reflective process that sets a path to transformational leadership. You will receive navigational direction to support others as you assert your leadership maturity and learn how your thinking and behavior impacts the way you lead others. Identify your leadership foundation Understand value-based leadership and align your actions accordingly Develop, communicate, and leading with a compelling vision Learn how to lead others and build collaboration, teamwork, and trust Regulate the organizational temperature so you and others are motivated to do their best

Building Hyper Performance Scrum Teams: Using Crew Resource Management Techniques from Aviation Have you ever been part of an organization or team where leaders failed to accept input from junior team members and a project or initiative failed? Now imagine being part of a team flying an aircraft where either failing to share information or not acting on critical information in a decisive manner can cause the aircraft you're in to crash. In the Flight Decks of today's aircraft, open communication and the ability to respectfully question authority are essential cognitive and interpersonal skills every crew member must learn so as a team they can mitigate the unforgiving risks inherent in their complex environment. Thirty years ago flight deck culture was entrenched in hierarchical command and control management. This is very similar to the legacy of waterfall command and control leadership styles that is impeding agile transformations around the globe. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! 3 Free Courses Included with the Course! Discover the power of natural nutrition with our comprehensive Naturopathy Course, designed to guide you through the essentials of a healthy diet and the impact of various food categories on the human body. Delve into the world of chemical and synthetic food, the meat and dairy industry, and the benefits of raw plant-based foods. Understand the importance of listening to your body, and learn about the digestive system, its complexities, and the purification processes that will help you maintain optimal health. Our Natural Nutrition: Naturopathy Course will equip you with invaluable knowledge and insights into achieving a balanced, natural lifestyle. Gain a deep understanding of the functioning and maintenance of various organs and systems, and learn practical methods for cleaning and restoring your body's symbiotic microflora. Embrace the transformational journey towards a healthier, more vibrant you. This Diploma in Natural Nutrition: Naturopathy at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Free Courses Included in the Package: Course 01: Diet and Nutrition Course 02: Make Your Own Diet Plan Course Course 03: Diploma in Sports Nutrition Learning Outcomes: Comprehend the principles of a healthy diet. Analyse the impact of various food categories on health. Identify issues related to chemical and synthetic food. Understand the role of the digestive system. Discover methods for cleaning intestines and organs. Learn the importance of water and the kidneys. Explore the functions of the skin and respiratory system. Recognise purification processes and the body's needs during detoxification. Why Prefer This Natural Nutrition: Naturopathy Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPD QS after completing the Natural Nutrition: Naturopathy course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. ****Course Curriculum**** Here is the curriculum breakdown of this Natural Nutrition: Naturopathy Course Introduction Food categories and their impact on the human body Listen to your body Digestive system Other organs and systems Purification processes Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Natural Nutrition: Naturopathy at QLS Level 5 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for individuals who want to gain in-depth knowledge of natural nutrition and naturopathy, whether for personal or professional reasons. In addition, it is suitable for those interested in understanding the effects of different food categories on overall health and well-being, as well as learning practical techniques for maintaining optimal body function. By embracing the principles taught in this course, participants can transform their lives and adopt a healthier, more balanced lifestyle. Requirements Natural Nutrition: Naturopathy Course Career path Popular jobs in this industry: Nutritional Therapist - £25-50k/year Health Coach - £20-40k/year Wellness Consultant - £25-45k/year Naturopathic Practitioner - £30-60k/year Holistic Health Advisor - £20-40k/year

Embarking on a journey through the intricate stages of human existence, our 'Human Growth and Development' course meticulously explores the continuous progression of life. From the euphoria of birth to the calm acceptance of ageing, learners will gain comprehensive insights into the multifaceted physical and psychological transformations that we undergo. Beyond mere academic theories, this curriculum delves deep into the realms of life transitions, the broader human life cycle, and the invaluable role of healthcare in ensuring smooth transitions. Learning Outcomes Understand the dynamic changes throughout the human lifespan. Recognise the interplay between physical and psychological alterations during ageing. Analyse the various stages and transitions present in life. Comprehend the diverse phases within the human life cycle. Ascertain the importance of safeguarding and training for those in the support sector. Why buy this Human Growth and Development course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Human Growth and Development there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Human Growth and Development course for? Individuals keen to explore the intricate journey of human life. Healthcare practitioners aiming to enhance their understanding of life transitions. Support workers desiring to upskill in their safeguarding duties. Academics and researchers in the field of human development. Counsellors and therapists aiming to gain deeper insights into the human psyche. Prerequisites This Human Growth and Development does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Human Growth and Development was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Life Cycle Researcher: £35,000 - £50,000 Transition Counsellor: £30,000 - £45,000 Healthcare Transition Specialist: £40,000 - £55,000 Support Worker Supervisor: £25,000 - £35,000 Safeguarding Officer: £28,000 - £42,000 Developmental Psychologist: £40,000 - £60,000 Course Curriculum Module 01: Growth and Development throughout the human lifespan Growth and Development throughout the human lifespan 00:17:00 Module 02: Physical and Psychological changes linked to ageing Physical and Psychological changes linked to ageing 00:17:00 Module 03: Stages & Transitions in Life Stages & Transitions in Life 00:16:00 Module 04: Human Life Cycle Human Life Cycle 00:16:00 Module 05: Supporting Transition in Healthcare Supporting Transition in Healthcare 00:16:00 Module 06: Safeguarding Safeguarding 00:18:00 Module 07: Training Needs for Support Workers Training Needs for Support Workers 00:13:00

In the modern world, eloquent public speaking stands out as a golden feather in one's cap. 'Public Speaking: Presentations like a Boss' isn't just another course; it's a transformational journey that refines your art of engaging audiences and leaving lasting impressions. Dive into meticulously crafted lessons that will bolster your openings, ensure your main content is captivating, and conclude your speeches in ways that linger in listeners' memories. It's time to command the stage with poise, purpose, and passion. Learning Outcomes Acquire the ability to design impactful opening and closing statements for speeches. Master the core techniques of engaging diverse audiences effectively. Understand the structure and dynamics of compelling presentations. Incorporate feedback and refine your public speaking strategies for continual improvement. Strategically navigate through the intricacies of different speaking platforms. Why buy this Public Speaking: Presentations like a Boss course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Public Speaking: Presentations like a Boss there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Public Speaking: Presentations like a Boss course for? Individuals aiming to boost their confidence in public arenas. Entrepreneurs seeking to pitch ideas with more conviction. Teachers and trainers aspiring to enhance their delivery techniques. Leaders wanting to articulate visions and missions more effectively. Anyone wishing to elevate their communication skills to the next level. Prerequisites This Public Speaking: Presentations like a Boss does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Public Speaking: Presentations like a Boss was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Public Relations Officer: £30,000 - £50,000 Motivational Speaker: £25,000 - £100,000+ (depending on individual's popularity) Corporate Trainer: £30,000 - £55,000 Communication Specialist: £35,000 - £60,000 Events Presenter: £20,000 - £45,000 Debate Coach: £28,000 - £52,000 Course Curriculum Section 01: Welcome & Course Overview Welcome & Course Overview 00:01:00 Section 02: Course Lessons Openings and Closing Basics 00:02:00 Qualities of Good Openings & Closings 00:07:00 How to Open with a Story 00:10:00 How to Close with a Story 00:03:00 How to Open and Close with a Quote 00:07:00 How to Open with Rhetorical Questions 00:08:00 How to Open and Close with Statistics 00:07:00 How to Open and Close with Illustrations 00:05:00 How to Use Humor to Open and Close 00:03:00 Section 03: Enhancing Your Openings and Closings Even Further 'Stacking' your Openings and Closings for Maximum Impact 00:04:00 Fine-Tuning Tips 00:03:00 Section 04: Wrap Up & Next Steps Wrap up & Next Steps 00:02:00 Assignment Assignment - Public Speaking: Confident Delivery Skills 00:00:00

Embark on a Transformational Journey: Food, Fitness & Mental Health Course Embark on a transformative exploration with our 'Food, Fitness & Mental Health' course, where the realms of nutrition, physical well-being, and mental health converge to shape a holistic lifestyle. Delve into the intricacies of mental health, unraveling its profound connection with nutrition. Trust your gut instincts as you navigate the second brain's influence on well-being. Decode the impact of diet on mental health and discover the interplay between stress, diet, and body weight. From understanding the latest trends in food consumption to exploring disorders of mood and behavior, this course is your compass to holistic well-being. Learning Outcomes Grasp the fundamentals of mental health and its profound impact on overall well-being. Understand the intricate relationship between nutrition and mental health. Trust your gut instincts and explore the significance of the second brain. Analyze the effects of diet on mental health and body weight. Recognize trends in food consumption and their influence on mental well-being. Why choose this Food, Fitness & Mental Health course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Food, Fitness & Mental Health course for? Individuals seeking a comprehensive understanding of mental health and nutrition. Fitness enthusiasts interested in the holistic well-being approach. Health-conscious individuals keen on the mind-body connection. Anyone aspiring to balance mental health through lifestyle choices. Those interested in the latest trends and insights into food and mental well-being. Career path Wellness Coach: £25,000 - £35,000 Nutrition and Fitness Consultant: £28,000 - £40,000 Holistic Health Advisor: £30,000 - £45,000 Mental Health and Well-being Educator: £22,000 - £32,000 Dietary Lifestyle Specialist: £23,000 - £35,000 Mind-Body Wellness Instructor: £20,000 - £30,000 Prerequisites This Food, Fitness & Mental Health does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Food, Fitness & Mental Health was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Mental Health Introduction to Mental Health 00:18:00 Module 02: The Relationship between Nutrition and Mental Health The Relationship between Nutrition and Mental Health 00:18:00 Module 03: The Second Brain Trust Your Gut The Second Brain Trust Your Gut 00:14:00 Module 04: Diet and Mental Health Diet and Mental Health 00:19:00 Module 05: Trends in Food Consumption and Mental Health Trends in Food Consumption and Mental Health 00:22:00 Module 06: Stress Can Make You Fat Stress Can Make You Fat 00:15:00 Module 07: Disorders of Mood and Behaviour Disorders of Mood and Behaviour 00:13:00 Assignment Assignment - Food, Fitness & Mental Health 00:00:00

Step back in time and unravel the captivating story of the Industrial Revolution in Great Britain through the course 'The History of the Industrial Revolution in Great Britain.' Embark on a journey that explores the birth of industrialization, the revolutionary advancements in textiles, steam engines, locomotion, engineering, and the profound impact of scientific innovation. Delve into the socio-economic implications and the role of diverse communities during this transformative era. Learning Outcomes: Trace the birth and evolution of the Industrial Revolution in Great Britain. Examine the revolutionary impact of the textiles industry on manufacturing and society. Explore the development of the steam engine and its pivotal role in transportation and industry. Understand the Age of Steam Locomotion and its influence on trade and connectivity. Analyze the significance of different fuel sources in driving industrial progress. Study the engineering breakthroughs that shaped the landscape of the Industrial Revolution. Gain insights into the scientific advancements that underpinned industrial innovation. Reflect on the diverse experiences and contributions of marginalized communities during this era. Why buy this The History of the Industrial Revolution in Great Britain? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the The History of the Industrial Revolution in Great Britain there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This The History of the Industrial Revolution in Great Britain does not require you to have any prior qualifications or experience. You can just enrol and start learning.  History enthusiasts eager to uncover the roots of industrialization. Students and educators exploring the evolution of modern industry. Individuals interested in socio-economic transformations and technological progress. Curious minds seeking a deeper understanding of historical events. Prerequisites This The History of the Industrial Revolution in Great Britain was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Historian or Researcher specializing in industrial history - $45,000 to $75,000/year. Museum Curator or Exhibition Coordinator - $40,000 to $60,000/year. Educator or Academic in history or social sciences - $50,000 to $80,000/year. Historical Writer or Content Creator - Freelance or contract-based earning potential. Heritage Site Manager or Tour Guide - $30,000 to $50,000/year. Course Curriculum The History of the Industrial Revolution in Great Britain Module 01: The Birth of the Industrial Revolution in Britain 00:06:00 Module 02: The Textiles Revolution 00:14:00 Module 03: The Birth of the Steam Engine 00:10:00 Module 04: The Age of Steam Locomotion 00:15:00 Module 05: Fueling the Industrial Revolution 00:09:00 Module 06: The Engineering Revolution 00:06:00 Module 07: The Scientific Revolution 00:18:00 Module 08: Black Lives in the Industrial Revolution 00:05:00 Module 09: The Birth of the Industrial Revolution 00:04:00 Module 10: The Industrial Revolution History Quiz 00:19:00 Assignment Assignment - The History of the Industrial Revolution in Great Britain 00:00:00

The Project, Change, and Quality Management course provides a comprehensive understanding of project management, change management, and quality management principles. Covering topics from team leadership to stakeholder management and project performance, this course equips participants with the skills to successfully manage projects, implement change, and ensure quality outcomes. Learning Outcomes: Gain insights into team dynamics and effective leadership in project environments. Develop communication strategies for successful project execution. Learn stakeholder management techniques to ensure project success. Understand the basics of project management, including scope, requirements, and methodologies. Explore various developmental methodologies for project implementation. Learn effective budgeting and scheduling practices for project management. Monitor and evaluate project performance to meet quality standards. Develop change management strategies to navigate organizational transitions. Why buy this Project, Change, and Quality Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Project, Change, and Quality Management you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Project managers seeking to enhance their project management skills. Professionals involved in project planning, execution, and monitoring. Change managers aiming to effectively lead organizational transformations. Quality assurance professionals interested in ensuring high-quality project outcomes. Prerequisites This Project, Change, and Quality Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Project Manager: Oversee projects from initiation to completion. Change Management Specialist: Drive successful organizational change initiatives. Quality Control Analyst: Ensure project outcomes meet quality standards. Business Process Improvement Analyst: Identify and implement process enhancements. Team Leader: Lead project teams towards successful project delivery. Course Curriculum Module 01: Introduction & Overview Introduction & Overview 00:16:00 Tools You Need 00:19:00 Module 02: Teams & Leadership Teams & Leadership 00:35:00 Teams 00:33:00 Conflict 00:35:00 Module 03: Project Communication Project Communication 00:25:00 Didactic Communications 00:22:00 Basic Meeting Rules 00:21:00 Module 04: Stakeholder Management Stakeholder Management 00:19:00 Module 05: The Basics of Project Management The Basics of Project Management 00:19:00 Project Needs 00:21:00 Module 06: Scope and Requirements Scope and Requirements 00:28:00 Work Breakdown Structures 00:27:00 Displayed Thinking 00:31:00 Module 07: Developmental Methodologies Developmental Methodologies 00:25:00 Methodology Types 00:26:00 Selecting a Methodology 00:22:00 Module 08: Effective Budgets & Schedules Effective Budgets & Schedules 00:25:00 Resource Estimating 00:26:00 Estimating Techniques 00:26:00 Module 09: Project Performance Project Performance 00:25:00 The Keys to Success 00:23:00 Project Performance Key Values 00:24:00 Module 10: Change Management Change Management 00:16:00 Mock Exam Mock Exam - Project, Change, and Quality Management 00:20:00 Final Exam Final Exam - Project, Change, and Quality Management 00:20:00

Embark on a transformative journey with our course, 'Applied Behaviour Analysis (ABA) for Autism Spectrum Disorders.' This program is your gateway to understanding and applying the potent principles of ABA to empower individuals with Autism Spectrum Disorder (ASD). Dive into a world where compassion meets science, and learn how to make a profound impact on the lives of those affected by ASD. Our immersive curriculum guides you through every facet of ABA, equipping you with the skills and knowledge to bring about positive change. In this course, you'll start with an in-depth exploration of ASD, gaining insight into its nuances and challenges. As you progress, you'll master the foundational elements of ABA, learning to assess, evaluate, and develop effective behavioural strategies. Discover how to nurture skill acquisition while addressing challenging behaviours, and witness the remarkable transformations that result. Whether you aspire to be a practitioner, educator, or advocate, this course is your conduit to making a real difference in the world of ASD. Learning Outcomes Comprehend the intricacies of Autism Spectrum Disorder (ASD) and its impact on individuals and their families. Proficiently apply the foundational principles of Applied Behaviour Analysis (ABA) to design effective interventions. Conduct comprehensive assessments and evaluations to tailor ABA strategies to individual needs. Implement behavioural techniques to facilitate skill acquisition, fostering independence and development. Employ ABA interventions to address and reduce challenging behaviours, improving the quality of life for individuals with ASD. Why buy this Applied Behaviour Analysis (ABA) for Autism Spectrum Disorders? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success Who is this Applied Behaviour Analysis (ABA) for Autism Spectrum Disorders for? Aspiring Behaviour Analysts and Therapists Educators and Special Education Professionals Parents and Caregivers of Individuals with ASD Healthcare and Mental Health Practitioners Advocates and Anyone Passionate About Making a Difference. Career path Behaviour Analyst: £30,000 - £60,000 Special Education Teacher: £25,000 - £45,000 Speech and Language Therapist: £30,000 - £50,000 Clinical Psychologist: £35,000 - £70,000 Autism Support Specialist: £25,000 - £45,000 School Counselor: £30,000 - £50,000 Prerequisites This Applied Behaviour Analysis (ABA) for Autism Spectrum Disorders does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Autism Spectrum Disorder (ASD) Introduction to Autism Spectrum Disorder (ASD) 00:19:00 Module 2: Foundations of Applied Behavior Analysis (ABA) Foundations of Applied Behavior Analysis (ABA) 00:19:00 Module 3: Assessment and Evaluation in ABA Assessment and Evaluation in ABA 00:20:00 Module 4: Behavioural Strategies for Skill Acquisition Behavioural Strategies for Skill Acquisition 00:20:00 Module 5: Behavioural Strategies for Reducing Challenging Behaviours Behavioural Strategies for Reducing Challenging Behaviours 00:15:00 Module 6: ABA Interventions for Communication and Social Skills ABA Interventions for Communication and Social Skills 00:15:00 Module 7: ABA Interventions for Daily Living and Self-Help Skills ABA Interventions for Daily Living and Self-Help Skills 00:16:00 Module 8: Transitioning and Maintenance of ABA Interventions Transitioning and Maintenance of ABA Interventions 00:19:00

Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00