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Youth Work Certificate: Youth Work Certificate Introducing the Level 2 Youth Work Certificate Course - Unlock Your Potential! Do you dream of pursuing a rewarding career that involves guiding, supporting, and empowering the next generation? If so, look no further! Our Level 2 Youth Work Certificate Course is your pathway to becoming a skilled and certified youth worker. Our Level 2 Youth Work Certificate course is thoughtfully designed by seasoned youth work professionals. The Level 2 Youth Work Certificate course covers a wide range of topics, including youth development, building rapport, handling challenges, and much more. With this Level 2 Youth Work Certificate course you will gain a comprehensive understanding of youth work essentials. Our Level 2 Youth Work Certificate course is delivered entirely online. The Level 2 Youth Work Certificate course allows you to study at your own pace, whenever and wherever suits you best. Our dedicated team of instructors is committed to your success. The Level 2 Youth Work Certificate course provides personalised feedback, guidance, and support throughout your learning journey. Don't miss this incredible opportunity. Enrol in our Level 2 Youth Work Certificate Course today and start making a meaningful impact on the world around you. Youth Work Certificate: Youth Work Certificate Upon successful completion of the Level 2 Youth Work Certificate course, you will receive a Level 2 Youth Work Certificate, a valuable testament to your expertise and dedication, giving you a competitive edge in the job market. With our Level 2 Youth Work Certificate course prepare yourself for a fulfilling career that truly matters. Who is this course for? Youth Work Certificate: Youth Work Certificate This Level 2 Youth Work Certificate course is ideal for budding youth workers or a teacher aiming to expand their skill set. This Level 2 Youth Work Certificate course is also suitable for anyone genuinely passionate about making a difference in the lives of young people. Requirements Youth Work Certificate: Youth Work Certificate To enrol in this Youth Work: Youth Work Course, students must fulfil the following requirements. To join in our Youth Work: Youth Work Course, you must have a strong command of the English language. To successfully complete our Youth Work: Youth Work Course, you must be vivacious and self driven. To complete our Youth Work: Youth Work Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Youth Work: Youth Work Course. Career path Youth Work Certificate: Youth Work Certificate Upon completion of the Level 2 Youth Work Certificate course, you will be equipped with essential knowledge and skills to make a positive impact on the lives of young people. Youth Worker Youth Support Officer Youth Mentor Youth Development Officer Community Development Worker

Overview This comprehensive course on Foot Health Practitioner Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Foot Health Practitioner Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Foot Health Practitioner Course. It is available to all students, of all academic backgrounds. Requirements Our Foot Health Practitioner Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 13 lectures • 07:43:00 total length •Module-1: A Comprehensive Introduction to FHP: 00:18:00 •Module-2: Anatomy and Physiology of Foot: 00:36:00 •Module-3: Systems in the Foot: 00:35:00 •Module-4: Foot Dermatology: 00:29:00 •Module-5: Examination and Diagnosis in Clinical Management: 00:33:00 •Module-6: Podiatry Equipment and Instrument: 00:59:00 •Module-7: Foot Disorders: 00:38:00 •Module-8: Treating Foot Disorders: 00:41:00 •Module-9: Diseases of the Nail and Their Treatment: 00:45:00 •Module-10: Management of High-Risk Patients: 00:25:00 •Module-11: Diabetic Foot: 00:40:00 •Module-12: Pedicure: 00:29:00 •Module-13: Reflexology: 00:35:00

Protocol for Pusher Syndrome in Stroke Aims to  This intermediate-level course is designed for therapists who are interested in knowledge of updated research to guide best practices for the management of the patient with controversies pushing after stroke. Prevalence, expected outcomes and limitations to progress and discharge planning with this population will be reviewed. In addition, an evidence-based assessment specific to controversies pushing will be introduced and demonstrated. Finally, current literature will be provided on treatment and the instructor will guide participants regarding best practices for optimal outcomes. Learning Objectives At the end of this course, the participant will be able to: Define “contraversive pushing” and discuss the documented pathophysiology behind this phenomenon. Identify updated research on the prevalence of pushing, expected outcomes, and how this affects the management of this population. Explain research available on treatment for controversies pushing. Prevalence, outcomes, and limitations to management Assessment using the Burke Lateropulsion Scale Apply research to demonstrate techniques for effective treatment strategies for contraversive pushing. Who Should Enroll Physiotherapist Neuromuscular specialists Nurses Occupational Therapist CPD Credit Hours 2. hours Resources 1-Month Access to Learning Resources Downloadable Course Material CPD Certificate Presenter Speaker Bio: Jaime Gillespie, PT, DPT Jaime graduated from University of Kansas Medical Center in 2010 with a Doctorate in Physical Therapy. Currently, she is practicing as a Research Physical Therapist for the Baylor Scott & White Research Institute with an innovative team focused on advancement of research in neurological rehabilitation and medicine. For 11 years prior, she practiced in inpatient rehabilitation at Baylor Scott & White Institute for Rehabilitation primarily working with patients with stroke. She has taught multiple continuing education courses at BSWIR on the management of the patient post-stroke and acts as a mentor across the continuum. Additionally, Jaime teaches as an adjunct instructor for neurological courses at Texas Women’s University in the Doctorate of Physical Therapy program. She has education in Neuro-IFRAH and advanced certification from Ekso Bionics to treat patients using the robotic exoskeleton. Jaime’s current and past research efforts and publications have emphasis in areas including rehabilitation health literacy, post-stroke and post-SCI rehabilitation. Nationally, Jaime has presented invited presentations, scientific posters, and educational symposiums in various conferences including Combined Sections Meeting and the American Congress of Rehabilitative Medicine. Jaime is passionate about working with the neurological population as well as advancing research to improve outcomes for these patients.

Advance Knee Osteoarthritis Physical Therapy Protocol Aims to: Our advanced Knee OA physical therapy Protocol present an evidence-based approach primarily focused on addressing non-operative patients of various ages and abilities affected by PFP and OA. Clinicians will learn a comprehensive approach to treatment including dry needling, soft tissue mobilization, progressive exercises, and return to play criteria based on threshold training principles. Rehab principles and information can be applied to postoperative patient populations as well. Learning Objective: At the end of this course, the participant will be able to: 1) Summarize current research related to patellofemoral pain, OA, and exercise to include relevant research on bracing & taping. 2) Explain how to screen and assess clients to determine asymmetry and compensatory movement patterns. 3) Create an effective rehabilitation program to maximize function. 4) Summarize return-to-play guidelines Who Should Enroll Physiotherapist Orthopedics Sport Physiologist Orthopedic Nurses Athletic trainer Occupational Therapist     CPD Credit Hours: 2 Hours Resources:  Lifetime Access to Learning Resources Downloadable Course Material CPD Certificate Presenter  Brian Schiff, PT, DPT, OCS, CSCS Presenter Bio Brian Schiff, PT, DPT, OCS, CSCS, is a licensed physical therapist, strength coach, author, industry speaker, and business owner. He graduated from The Ohio State University in 1996 with a Bachelor of Science degree in Allied Health Professions (Physical Therapy). He received his Doctorate of Physical Therapy from Northeastern University in 2021. He became a Certified Strength & Conditioning Specialist through the National Strength & Conditioning Association in 1998. Brian has worked in outpatient sports medicine clinics for the past 21 years. He specializes in treating general orthopedics and sports medicine cases, specifically the shoulder, knee, hip, and ankle. From 2002 to 2006, Brian served as the strength & conditioning coach for The Columbus Crew Major League Soccer Team. Brian is currently the supervisor at Raleigh Orthopaedic Performance Center in Raleigh, NC. Raleigh Orthopaedic Performance Center is a 20,000-square-foot multi-disciplinary facility that focuses on sports therapy and sports performance training. He currently focuses on sports rehab and injury prevention and serves as a PT consultant for the Carolina Hurricanes. Brian has produced DVDs on ACL injury prevention, knee arthritis, and knee training for runners. In addition, he has authored books on rotator cuff injuries, the treatment of frozen shoulders, and shoulder injury recovery integrated with golf-specific fitness. Currently. he writes a bi-weekly online column entitled Functionally Fit for PFP Magazine.

Nursery Nurse: Nursery Nurse Course Online Childcare is one of the most rewarding professions. If you enjoy working with children and assisting them in their development and learning, this Nursery Nurse: Nursery Nurse Course for you. Working with children requires common sense and an understanding of the importance of professionalism and good practice in all that you do. This course will help you to improve your knowledge and understanding of current childcare practice. The Nursery Nurse: Nursery Nurse Course will teach you how to observe and assess young children in the early years setting of a nursery, as well as how to safeguard young children. Complete the Nursery Nurse: Nursery Nurse Course and learn how to keep young children safe and work with special needs children. Why choose this Nursery Nurse: Nursery Nurse Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Nursery Nurse: Nursery Nurse Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Nursery Nurse: Nursery Nurse Course. Courses including with this Nursery Nurse: Nursery Nurse Course bundle Course 01: Nursery Nurse Course 02: Teaching Assistant Course 03: Primary Teaching Diploma Course 04: Early Years Level 4 Course 05: EYFS Teaching Diploma [ Note: Free PDF certificate as soon as completing the Nursery Nurse: Nursery Nurse Course] Nursery Nurse: Nursery Nurse Course Online This Nursery Nurse: Nursery Nurse Course consists of 10 modules. Course Curriculum of Nursery Nurse: Nursery Nurse Course Module 01: Introduction to Nursery Nurse Module 02: Recognizing Children's Growth and Development Module 03: Observation and Assessment of Children in Early Childhood Settings Module 04: Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning Module 05: Safeguarding and Protecting Young Children Module 06: Health and Safety of Children in the Early Years Module 07: Nutrition and Healthy Food for Children Module 08: Play and Learning in Children’s Education Module 09: Working with Children Having Special Needs Module 10: Working in Partnership with Parents and Careers Assessment Method of Nursery Nurse: Nursery Nurse Course After completing Nursery Nurse: Nursery Nurse Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Nursery Nurse: Nursery Nurse Course After completing the Nursery Nurse: Nursery Nurse Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Nursery Nurse: Nursery Nurse Course Online This Nursery Nurse: Nursery Nurse Course is suitable for anyone who wants to: Learn more about a career as a Nursery Nurse. Develop the skills and knowledge needed to work in teaching. Make a career change and explore new career opportunities. Requirements Nursery Nurse: Nursery Nurse Course Online To enrol in this Nursery Nurse: Nursery Nurse Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Nursery Nurse: Nursery Nurse Course. Be energetic and self-motivated to complete our Nursery Nurse: Nursery Nurse Course. Basic computer Skill is required to complete our Nursery Nurse: Nursery Nurse Course. If you want to enrol in our Nursery Nurse: Nursery Nurse Course, you must be at least 15 years old. Career path Nursery Nurse: Nursery Nurse Course Online Opportunities in this Nursery Nurse: Nursery Nurse Course field include: Nursery Nurse Nursery Teacher SEN Teacher Primary Teacher

CRM: Customer Relationship Management Would you want to learn about various methods for choosing tools and the best ways to keep customers? Our in-depth CRM (Customer Relationship Management) will assist you in expanding your knowledge about the CRM sector. Our CRM (Customer Relationship Management) provides an introduction to Customer Relationship Management (CRM) along with its all functions. Also, the CRM (Customer Relationship Management) explains CRM strategies, and data analysis in CRM and CRM Databases. Moreover, this CRM (Customer Relationship Management) includes difficulties handling processes. Additionally, the CRM (Customer Relationship Management) explain how to deepen the customer relationship and the future of CRM. Enhance your organisational efficiency and maximise business growth through our effective CRM (Customer Relationship Management) practices! Learning Outcome of CRM (Customer Relationship Management) This CRM (Customer Relationship Management) will teach you about: Introduction to CRM (Customer Relationship Management). The CRM (Customer Relationship Management) explains CRM fundamentals. CRM (Customer Relationship Management) also includes CRM strategies. Data analysis in CRM and collecting CRM databases are parts of this CRM (Customer Relationship Management). Through the CRM (Customer Relationship Management), you will learn about deepening customer relationships. Handling customer complaints and the future of CRM is elaborately explained in this CRM (Customer Relationship Management). Special Offers of this CRM: Customer Relationship Management Course This CRM: Customer Relationship Management Course includes a FREE PDF Certificate. Lifetime access to this CRM: Customer Relationship Management Course Instant access to this CRM: Customer Relationship Management Course Get FREE Tutor Support to this CRM: Customer Relationship Management Course CRM: Customer Relationship Management Unlock the full potential of your customer interactions with our CRM: Customer Relationship Management course, offering a comprehensive introduction to CRM strategies and functionalities. This CRM: Customer Relationship Management course guides you through the essentials of CRM, from data analysis to managing CRM databases. Learn how to navigate challenges and streamline processes through the CRM: Customer Relationship Management framework. Moreover, the CRM: Customer Relationship Management course teaches you to deepen customer relationships and explore the future of CRM. Elevate your business and master the art of customer loyalty with our expert-led CRM: Customer Relationship Management program. Who is this course for? CRM: Customer Relationship Management This CRM (Customer Relationship Management) is intended for individuals who wish to enhance their company chances and cultivate solid client connections. Requirements CRM: Customer Relationship Management To enrol in this CRM: Customer Relationship Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our CRM: Customer Relationship Management Course. Be energetic and self-motivated to complete our CRM: Customer Relationship Management Course. Basic computer Skill is required to complete our CRM: Customer Relationship Management Course. If you want to enrol in our CRM: Customer Relationship Management Course, you must be at least 15 years old. Career path CRM: Customer Relationship Management You may work as a manager, customer service manager, CRM analyst, and many other roles after finishing this CRM (Customer Relationship Management)!

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Overview The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is aimed for people who are responsible for maintaining the quality of assessment within an organisation or assessment centre. You will be able to evaluate knowledge and develop an understanding of the concepts and methods that support internal quality assurance of assessment by completing this qualification. You'll also learn how to assess the work of a learning and development practitioner who is in charge of internal assessment quality assurance.So gear up and join up right away! Benefits you will gain: Top-notch e-learning materials Modules availability 24/7 An easy-to-use online learning platform Flexible learning hours Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (Regulated qualification) Exquisite customer service Qualification Focus Awards Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF). Description Learners must accomplish all 2 mandatory units to achieve a total credit of 12.From this course, you will: Maintain legal and good practice requirements when internally monitoring and maintaining the quality of assessment. Internally manage relevant information and improve the quality of assessment. Understand techniques and criteria for monitoring the quality of assessment internally. Acknowledge the context and principles of internal quality assurance. Plan the internal quality assurance of assessment Be able to evaluate requirements for information management, data protection and confidentiality. Qualification Purpose The goal of this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) qualification is to certify competence in an occupational position to the relevant requirements. It is aimed at people who are responsible for maintaining and improving assessment quality within an organisation or assessment centre. Progression Successful learners can progress to other qualifications such as: Focus Award Level 4 Award in Externally Assuring the Quality of Assessment Processes and Practice (RQF) Focus Award Level 4 Diploma in Learning and Development (RQF) Who is this course for? The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is designed for people who desire to work as quality assurance employees. Individuals who want to get a sought-after assessment certificate, as well as the necessary knowledge and understanding required of quality assurance employees, will profit from this excellent training. Entry Requirements There are no specific entry requirements for this qualification. This qualification is accredited for learners who are at least 16 years old or above. Total Qualification Time Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. Total Qualification Time for this qualification is 120 hours.Guided Learning HoursThese hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate education or training providers. Guided Learning Hours for this qualification is 90. Method of Assessment: The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is internally assessed and externally assured by Focus Awards. Each learner is required to create a portfolio of evidence that demonstrates the achievement of all the learning outcomes and the assessment criteria associated with each unit. The main pieces of evidence for the portfolio could include: Assessor observation - completed observational checklists on related action plans Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Evidence may be drawn from actual or simulated situations where appropriate and permitted by the relevant Sector Skills Council or Sector Skills Body. Career path After receiving the Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) certification, you would be eligible to function as a competent professional as: Professional EQA Professional IQA Practitioner Course Curriculum 20 sections • 45 lectures • 10:50:00 total length •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •Getting Started - Level 4 Award in Internal Quality Assurance of Assessment Processes & Practice (RQF): 00:00:00 •Self-Assessment Grid: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment: 00:00:00 •Guidance For Achieving Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment Unit: 00:25:00 •Assessment Plan: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment: 00:00:00 •An introduction to the Internal Quality Assurance (IQA) Units: 00:15:00 •Key Concepts and Principles of IQA: 00:20:00 •Planning IQA Activities: 00:20:00 •Standardising Assessment and IQA Practice: 00:10:00 •IQA Records: 00:10:00 •Making IQA Decisions and Providing Feedback: 00:20:00 •Evaluating IQA Practice, and Continuing Professional Development: 00:05:00 •IQA Roles and Responsibilities: 00:05:00 •Quality Assurance Cycle: 00:10:00 •Table of Example IQA Records: 00:05:00 •Managing Risks: 00:05:00 •Equality and Diversity, and The Equality Act 2010: 00:10:00 •Equality and Diversity - Glossary of Terms: 00:15:00 •Templates - A full set of IQA Plans and Records: 00:00:00 •A full set of completed examples of IQA Plans and Records: 00:20:00 •Template - Standardisation Record for Assessed Work: 00:00:00 •Completed Example of a Standardisation Record for Assessed Work: 00:05:00 •Template - Personal Development Plan: 00:00:00 •Completed Example of a Personal Development Plan: 00:05:00 •Template - Continuing Professional Development Record: 00:00:00 •Completed Example of a Continuing Professional (CPD) Development Record: 00:05:00 •Template - Reflective Learning Journal: 00:00:00 •Completed Example of a Reflective Learning Journal (RLJ): 00:05:00 •Preparing for an EQA Visit: 00:10:00 •Checklist for Equality and Diversity: 00:10:00 •An introduction to the Internal Quality Assurance (IQA) Units: 00:40:00 •Key Concepts and Principles of IQA: 00:55:00 •Planning IQA Activities: 00:50:00 •Standardising Assessment and IQA Practice: 00:50:00 •IQA Records: 00:50:00 •Making IQA Decisions and Providing Feedback: 01:15:00 •Evaluating IQA practice, and Continuing Professional Development: 01:15:00 •Self-Assessment Grid: Internally Assure The Quality Of Assessment: 00:00:00 •Guidance For Achieving The Internally Assure The Quality Of Assessment Unit: 00:20:00 •Assessment Plan: Internally Assure The Quality Of Assessment: 00:00:00 •Observation And Question Checklist For IQA Unit Two: Internally Assure The Quality Of Assessment: 00:00:00 •Assessment - Level 4 Award in Internal Quality Assurance of Assessment Processes & Practice (RQF): 00:00:00 •Submit Your Assignments: 00:00:00 •Resubmit Your Assignments - Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF): 00:00:00

First Aid at Work: First Aid at Work Empower Your Workplace with Life-Saving Skills - Enrol in First Aid at work Training Today! Accidents can happen anytime, anywhere. In the fast-paced workplace environment, being prepared for emergencies is not just a necessity; it's a responsibility. This First Aid at Work Training course will equip you with the life-saving knowledge and skills needed to handle emergencies with confidence and competence. Don't leave the safety of your workplace to chance. Enrol in our First Aid at Work Training course now and be prepared to face emergencies with confidence and competence. Special Offers Of this First Aid at work: First Aid at work Training course This First Aid at work: First Aid at work Training course includes a FREE PDF Certificate. Lifetime access to this First Aid at work: First Aid at work Training course Instant access to this First Aid at work: First Aid at work Training course Get FREE Tutor Support from Monday to Friday in this First Aid at work: First Aid at work Training course This is a self-paced First Aid at work: First Aid at work Training course First Aid at Work: First Aid at Work Our First Aid at Work Training course is designed and delivered by certified first aid instructors with extensive experience in workplace safety and emergency response. The First Aid at Work Training provided aligns with the latest workplace safety regulations and standards. Upon successful completion of the First Aid at Work Training course, you and your employees will receive recognized certifications that demonstrate your commitment to workplace safety. Our First Aid at Work Training course is designed to address specific industry needs, ensuring the training is relevant and applicable to your workplace environment. Who is this course for? First Aid at Work: First Aid at Work This First Aid at Work Training course is ideal for employees, employers, and business owners who seek to enhance workplace safety. The First Aid at Work Training course is also beneficial for safety officers and HR professionals in strengthening safety protocols. Requirements First Aid at Work: First Aid at Work To enrol in this First Aid at Work: First Aid at Work Course, students must fulfil the following requirements. To join in our First Aid at Work: First Aid at Work Course, you must have a strong command of the English language. To successfully complete our First Aid at Work: First Aid at Work Course, you must be vivacious and self driven. To complete our First Aid at Work: First Aid at Work Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this First Aid at Work: First Aid at Work Course. Career path First Aid at Work Completing the First Aid at Work Training course can open up various career paths and opportunities related to workplace safety and emergency response. Here are some potential career this First Aid at Work Training course include: Occupational Health and Safety Specialist Safety Officer/Coordinator First Aid Trainer/Instructor Safety Consultant Health and Safety Manager

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.