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Early Childhood Mental Health
By IOMH - Institute of Mental Health
Overview of Early Childhood Mental Health Early Childhood Mental Health is very important because the first years of a child's life build the foundation for their future feelings and wellbeing. In the UK, 1 in 8 children under the age of five face some kind of mental health problem, but only 30% get the right support early enough. This course gives you the knowledge and skills to notice, understand, and help with young children’s emotional development during these important years. You will learn how early life experiences affect a child's mental health as they grow. Understanding Early Childhood Mental Health helps you see how strong emotional support can make a child more confident and ready for the future. There is also a growing need for people who work in Early Childhood Mental Health, with a 15% increase in specialist jobs expected by 2026 across the UK. By learning about early assessment methods, trauma-informed care, and good practices in supporting children, you will be well-prepared to help children when they need it most. Each part of this course will help you build your skills to create safe, caring spaces for young children. Supporting Early Childhood Mental Health early on helps children feel stronger, happier, and ready for life's challenges. Your role will make a real difference to children's lives and futures. This Early Childhood Mental Health Course will help you to learn: Use key child development theories to support Early Childhood Mental Health. Recognise common mental health problems in young children. Understand the different factors that affect children’s emotional wellbeing and growth. Use simple assessment tools to check children's emotional development. Create ways to build strong and positive parent-child relationships. Plan trauma-informed practices to support young children in early years settings. Who is this course for? This course is perfect for: Early years educators who want to better support children's mental health and create caring classrooms. Healthcare professionals working with young children who want to improve early support for emotional and mental development. Parents and caregivers who wish to understand their children's emotional needs and build stronger relationships. Social workers and family support workers who need to spot early signs of mental health issues and offer the right help. Early childhood programme managers who are responsible for setting up safe, nurturing, and trauma-informed environments for young children. Process of Evaluation After studying the Early Childhood Mental Health Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Early Childhood Mental Health Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Early Childhood Mental Health course. Career Path Completing this Early Childhood Mental Health course can lead to roles such as: Early Childhood Mental Health Consultant – £35,000 to £45,000 per year Child Wellbeing Practitioner – £28,000 to £38,000 per year Early Years Mental Health Specialist – £30,000 to £42,000 per year Family Support Worker – £24,000 to £32,000 per year Early Intervention Coordinator – £26,000 to £36,000 per year Course Curriculum Module 01: Foundations of Early Childhood Mental Health 00:16:00 Module 02: Common Mental Health Disorders in Early Childhood 00:17:00 Module 03: Factors Influencing Early Childhood Mental Health 00:26:00 Module 04: Assessing and Promoting Emotional Development 00:22:00 Module 05: Supporting Positive Parent-Child Relationships 00:14:00 Module 06: Early Intervention and Treatment Approaches 00:18:00 Module 07: Creating Trauma-Informed Early Childhood Settings 00:24:00 Module 08: Ethical and Professional Practices 00:33:00 Module 09: Professional Development and Reflective Practice 00:16:00
Mental Health Support Worker
By Training Tale
This Mental Health Support Worker is designed to help students understand the skills required to work with people who have mental health conditions. Thecourse will introduce the topic of mental health before looking deeper into the types, meanings, treatments, and support available for service users and support workers. Our Mental Health Support Worker course is broken down into 13 easy-to-digest, in-depth modules that will equip you with a detailed, expert level of knowledge. By the end of this course you will have a clear understanding of the importance of mental healthcare teams working in the community, as well as how to provide treatment for those diagnosed with a range of mental health conditions. The Mental Health Support Worker is designed to boost your employability and provide you with the necessary skills to succeed at the highest level. Enrol today and start learning! Why Choose this Course from Us Self-paced course, access available from anywhere. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. [ Note: Free PDF certificate as soon as completing the Mental Health Support Worker course ] Learning Outcomes After completing this Mental Health Support Worker course, the learner will be able to: Understand the fundamentals of mental health. Understand the duties & responsibilities of a mental health support worker. Gain a thorough understanding of Attention Deficit Hyperactivity Disorder (ADHD). Identify various types of mental disorders. Explain the use of medication and therapy in the treatment of mental illness. Understand the mental health legislation and services. Gain in-depth knowledge about the Mental Health System. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Mental Health Support Worker course. Module 1: An Overview of Mental Health 16:40 1: An Overview of Mental Health 14:40 2: Quiz: An Overview of Mental Health 02:00 Module 2: Mental Health Support Worker 07:01 3: Mental Health Support Worker 05:01 4: Quiz: Mental Health Support Worker 02:00 Module 3: Understanding Childhood and Adolescent Psychiatric Disorders 18:11 5: Understanding Childhood and Adolescent Psychiatric Disorders 16:11 6: Quiz: Understanding Childhood and Adolescent Psychiatric Disorders 02:00 Module 4: Understanding Stress and Anxiety Disorders 23:57 7: Understanding Stress and Anxiety Disorders 21:57 8: Quiz: Understanding Stress and Anxiety Disorders 02:00 Module 5: Understanding Schizophrenia 18:34 9: Understanding Schizophrenia 17:34 10: Quiz: Understanding Schizophrenia 01:00 Module 6: Understanding Personality Disorders 22:30 11: Understanding Personality Disorders 20:30 12: Quiz: Understanding Personality Disorders 02:00 Module 7: Understanding Mood Disorders 24:19 13: Understanding Mood Disorders 22:19 14: Quiz: Understanding Mood Disorders 02:00 Module 8: Understanding Eating & Sleeping Disorders 50:08 15: Understanding Eating & Sleeping Disorders 49:08 16: Quiz: Understanding Eating & Sleeping Disorders 01:00 Module 9: Understanding Self-Harm and Suicide 23:20 17: Understanding Self-Harm and Suicide 21:20 18: Quiz: Understanding Self-Harm and Suicide 02:00 Module 10: Treating Mental Illness with Medication and Therapy 11:46 19: Treating Mental Illness with Medication and Therapy 09:46 20: Quiz: Treating Mental Illness with Medication and Therapy 02:00 Module 11: Laws Related to Mental Health 08:13 21: Laws Related to Mental Health 06:13 22: Quiz: Laws Related to Mental Health 02:00 Module 12: Mental Health System 22:36 23: Mental Health System 20:36 24: Quiz: Mental Health System 02:00 Module 13: The Participation of the Service User 12:22 25: The Participation of the Service User 09:22 26: Quiz: The Participation of the Service User 03:00 Who is this course for? Mental Health Support Worker course is ideal for professionals helping people suffering from mental issues and people interested in personal mental development. Requirements There are no specific requirements for Mental Health Support Worker course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Mental Health Support course will open up new career opportunities for you, some of which are stated below: Mental Health Nurse (Average Annual Salary in the UK: £24,907 to £44,503) Psychological Wellbeing Practitioner (Average Annual Salary in the UK: £24,907 to £44,503) Health Promotion Specialist (Average Annual Salary in the UK: £21,892 to £37,890) Certificates Reed courses certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed
Embark on a transformative journey with our 'Certificate in Workplace Mental Health First Aid and Advocacy at QLS Level 3' course, designed to equip you with a comprehensive understanding of mental well-being in professional environments. Beginning with the fundamentals, the curriculum introduces learners to the essence of mental health, paving the way for deeper insights into first aid for psychological well-being. As you navigate through the intricacies of various psychiatric conditions, from childhood through adulthood, the course offers a rare glimpse into the complexities of the human mind. With a focus on recognising and responding to crises, the training advances through engaging modules that address the spectrum of disorders, therapeutic strategies, and the critical role of workplace support. Learning Outcomes Gain a foundational comprehension of mental health and its impact on workplace dynamics. Develop the ability to identify and understand various psychiatric disorders across different life stages. Acquire the knowledge to advocate for mental health awareness and support within professional settings. Learn the legal framework and social services available for mental health support in the workplace. Master the techniques for effective intervention and support for colleagues facing mental health challenges. Why choose this Certificate in Workplace Mental Health First Aid and Advocacy at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Certificate in Workplace Mental Health First Aid and Advocacy at QLS Level 3 course for? Individuals keen on becoming workplace mental health supporters. Team leaders and managers aiming to foster a supportive work environment. HR professionals seeking to implement mental well-being strategies. Health and safety officers looking to broaden their expertise in mental health. Any employee wishing to advocate for better mental health practices at work. Career path Mental Health First Aid Officer - £25,000 to £30,000 HR Wellness Specialist - £28,000 to £35,000 Workplace Inclusion Manager - £30,000 to £40,000 Employee Assistance Programme Coordinator - £26,000 to £32,000 Occupational Health Advisor - £31,000 to £45,000 Corporate Social Responsibility Manager - £35,000 to £50,000 Prerequisites This Certificate in Workplace Mental Health First Aid and Advocacy at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Certificate in Workplace Mental Health First Aid and Advocacy at QLS Level 3 Module 1: Introduction to Mental Health 00:13:00 Module 2: Overview of Mental Health First Aid 00:14:00 Module 3: Childhood and Adolescent Psychiatric Disorders 00:13:00 Module 4: Stress and Anxiety Disorders 00:22:00 Module 5: Schizophrenia 00:25:00 Module 6: Personality Disorders 00:36:00 Module 7: Mood Disorders 00:20:00 Module 8: Eating & Sleeping Disorders 00:41:00 Module 9: Self-Harm and Suicide 00:18:00 Module 10: Medication and Therapy in the Treatment of Mental Illness 00:30:00 Module 11: Social Attitudes to Mental Illness 00:12:00 Module 12: Mental Health Legislation and Services 00:28:00 Module 13: Mental Health in the Workplace 00:22:00 Module 14: Approach and React To People in Mental Health Crisis 00:27:00 Mock Exam Mock Exam - Certificate in Workplace Mental Health First Aid and Advocacy at QLS Level 3 00:20:00 Final Exam Final Exam - Certificate in Workplace Mental Health First Aid and Advocacy at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00
Overview This comprehensive course on Child Neglect Awareness Certificate Course will deepen your understanding on this topic.After successful completion of this course you can acquire the required skills in this sector. This Child Neglect Awareness Certificate Course comes with accredited certification, which will enhance your CV and make you worthy in the job market.So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Child Neglect Awareness Certificate Course. It is available to all students, of all academic backgrounds. Requirements Our Child Neglect Awareness Certificate Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 8 lectures • 05:03:00 total length •Module 1: Introduction to Child Neglect: 00:26:00 •Module 2: Signs of Child Neglect: 00:49:00 •Module 3: Risk Factors for Neglect: 00:38:00 •Module 4: The impact of Child Neglect: 00:36:00 •Module 5: Child Neglect Cases: 00:41:00 •Module 6: Legislation Surrounding Child Neglect: 00:34:00 •Module 7: Responding to and Reporting Child Neglect: 00:45:00 •Module 8: Prevent Child Negligence: 00:34:00
Overview Don't be held back by stress and anxiety. Learn how to practise Mindfulness and become more efficient and content. This Level 2 Mindfulness for Wellbeing course has been crafted to provide proven stress reduction techniques and grant you a better quality of life. Stress and worry will not only affect your work; it can also affect your health and wellbeing. In the course, you will be taught how to recognise the causes of anxiety and use Mindfulness to alleviate the tension. You will find that many aspects of your lifestyle will improve and that you will be more productive in your work and social routines. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 2 Mindfulness for Wellbeing. It is available to all students, of all academic backgrounds. Requirements Our Level 2 Mindfulness for Wellbeing is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 5 sections • 15 lectures • 01:14:00 total length •Introduction To Mindful Meditation: 00:06:00 •Understanding Mindful Meditation: 00:05:00 •How To Practice Mindful Meditation: 00:06:00 •Still More Mindful Meditation Techniques: 00:05:00 •Mindful Meditation & Your Brain: 00:04:00 •Why Is Awareness So Important: 00:09:00 •Mindful Meditation & Work: 00:05:00 •Mindful Meditation & Relationships: 00:04:00 •Mindful Meditation & Happiness: 00:05:00 •Famous & Successful People Who Meditate: 00:04:00 •Great Mindful Meditation Apps: 00:05:00 •The Many Benefits Of Mindful Meditation: 00:09:00 •How To Create A Mindful Life: 00:06:00 •Conclusion - Final Thoughts & Tips: 00:01:00 •Assignment - Level 2 Mindfulness for Wellbeing: 00:00:00
Are you ready to take your workplace wellness initiatives to the next level? Our comprehensive Certificate on Health and Wellness at Workplace (Level 2) is designed to equip you with the knowledge and skills necessary to create a thriving culture of health within your organization. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners will explore the fundamentals of creating a healthy and supportive work environment. They will understand the importance of health and wellness programs, how to assess the needs of their workplace, and the steps involved in planning and implementing these programs effectively. Participants will learn about different types of health behavior programs and how they can positively impact the well-being of employees. They will also delve into mental health initiatives, understanding their significance and strategies for implementation. Additionally, learners will gain insight into health screenings and maintenance programs, discovering their role in preventive healthcare. Finally, they will learn how to evaluate the effectiveness of these programs, ensuring continuous improvement and better outcomes for both employees and the organization. Course Curriculum Module 01: Definition of a Health and Wellness Program Module 02: Evaluate the Need Module 03: Planning Process Module 04: Implementation Module 05: Health Behavior Programs Module 06: Types of Health and Wellness Programs Module 07: Mental Health Programs Module 08: Health Screenings and Maintenance Programs Module 09: Evaluate Results Learning Outcomes: Define components of a Health and Wellness Program effectively. Assess the necessity for implementing Health and Wellness initiatives accurately. Develop strategic plans for Health and Wellness programs efficiently. Execute Health and Wellness programs proficiently within workplace settings. Design and implement various Health Behavior and Mental Health Programs. Evaluate the effectiveness of Health Screenings and Maintenance Programs reliably. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking to enhance workplace well-being strategies. Managers aiming to cultivate healthier work environments for employees. Occupational health specialists dedicated to improving employee wellness initiatives. Workplace health advocates committed to fostering healthier organizational cultures. Health and safety officers striving to implement comprehensive wellness programs. Career path Occupational Health Advisor Wellness Coordinator Health Promotion Specialist Workplace Health Consultant Employee Well-being Manager Health and Wellness Programme Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
