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8485 Courses in Cardiff delivered On Demand

Social Media Marketing-The Step by Step Guide at QLS Level 7

4.7(47)

By Academy for Health and Fitness

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Advanced Diploma in Social Media Marketing-The Step by Step Guide at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Social Media Marketing-The Step by Step Guide at QLS Level 7 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Social Media Marketing-The Step by Step Guide at QLS Level 7 course. Due to Social Media Marketing-The Step by Step Guide at QLS Level 7's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Social Media Marketing-The Step by Step Guide at QLS Level 7 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Social Media Marketing-The Step by Step Guide at QLS Level 7 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Social Media Marketing-The Step by Step Guide at QLS Level 7 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 01: Social Media Marketing Module 02: Sales Psychology Module 03: Business Branding Module 04: Search Engine Optimization Module 05: Facebook Marketing Module 06: YouTube Marketing Module 07: Instagram Marketing Module 08: Twitter Marketing Module 09: Pinterest Marketing Module 10: LinkedIn Marketing Module 11: Quora Marketing Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Diploma in Social Media Marketing-The Step by Step Guide at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Social Media Marketing-The Step by Step Guide at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Social Media Marketing-The Step by Step Guide at QLS Level 7
Delivered Online On Demand4 weeks
£110

Ethical Hacking at QLS Level 7

4.7(47)

By Academy for Health and Fitness

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Advanced Diploma in Ethical Hacking and IT Security at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Ethical Hacking at QLS Level 7 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Ethical Hacking at QLS Level 7 course. Due to Ethical Hacking at QLS Level 7's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Ethical Hacking at QLS Level 7 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Ethical Hacking at QLS Level 7 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Ethical Hacking at QLS Level 7 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Ethical Hacking at QLS Level 7 course. This Ethical Hacking at QLS Level 7 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Ethical Hacking at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Ethical Hacking at QLS Level 7 course: Introduction to Ethical Hacking Reconnaissance - Surveying the Attack Surface Scanning and Enumeration - Getting Down to Business Network Presence Attacking Web Hacking Social Engineering - Hacking Humans Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Ethical Hacking and IT Security at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Ethical Hacking at QLS Level 7 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Ethical Hacking at QLS Level 7 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Diploma in Ethical Hacking and IT Security at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Ethical Hacking and IT Security at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Ethical Hacking at QLS Level 7
Delivered Online On Demand7 days
£110

Ornithology at QLS Level 7

4.7(47)

By Academy for Health and Fitness

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Advanced Diploma in Ornithology at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Ornithology at QLS Level 7 Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Ornithology at QLS Level 7 course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Are you looking to improve your current abilities or make a career move? If yes, our unique Ornithology at QLS Level 7 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Ornithology at QLS Level 7 course. Due to Ornithology at QLS Level 7's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Ornithology at QLS Level 7 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Ornithology at QLS Level 7 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Ornithology at QLS Level 7 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Ornithology at QLS Level 7 course. This Ornithology at QLS Level 7 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Ornithology at QLS Level 7 course: Module 01: Introduction to Ornithology Module 02: Classification of Birds Module 03: Diversity: Part-1 Module 04: Diversity: Part-2 Module 05: Topography Module 06: Feathers and Avian Flight Module 07: Activity and Behaviour Module 08: Bird Vocalisation Module 09: Nest and Nest-Building Module 10: Reproduction, Egg, Hatching Module 11: Territory and Migration Module 12: Birds Conservation Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Ornithology at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Ornithology at QLS Level 7 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Ornithology at QLS Level 7 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Diploma in Ornithology at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Ornithology at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Ornithology at QLS Level 7
Delivered Online On Demand4 weeks
£110

Organic Chemistry at QLS Level 7

4.7(47)

By Academy for Health and Fitness

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Advanced Diploma in Organic Chemistry at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Organic Chemistry at QLS Level 7 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Organic Chemistry at QLS Level 7 course. Due to Organic Chemistry at QLS Level 7's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Organic Chemistry at QLS Level 7 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Organic Chemistry at QLS Level 7 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Organic Chemistry at QLS Level 7 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Organic Chemistry at QLS Level 7 course. This Organic Chemistry at QLS Level 7 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Organic Chemistry at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Unit 01: About the Course Unit 02: Drawing Organic Molecules Unit 03: Resonance Unit 04: Acid-Base Reactions Unit 05: Geometry Unit 06: Nomenclature Unit 07: Conformations Unit 08: Configurations Unit 09: Mechanisms Unit 10: Substitution Reactions Unit 11: Elimination Reactions Unit 12: Substitution vs Elimination Unit 13: Addition Reactions Unit 14: Synthesis Techniques Unit 15: Wrapping Up and Bonus Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Organic Chemistry at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Diploma in Organic Chemistry at QLS Level 7 Hard copy certificate - Included CPD Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.

Organic Chemistry at QLS Level 7
Delivered Online On Demand4 weeks
£110

Chef Training at QLS Level 7

4.7(47)

By Academy for Health and Fitness

This Advanced Diploma in Professional Chef Training at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Did you know that the culinary industry is one of the fastest-growing sectors in the United Kingdom? With an annual growth rate of 4%, there's never been a better time to join the ranks of talented chefs making their mark in the world of gastronomy. Our Chef Training course offers a comprehensive and engaging curriculum, designed to provide aspiring chefs with the essential knowledge and skills needed to excel in this dynamic industry. Dive into our Chef Training course, exploring the foundations of becoming a chef, mastering kitchen management, and delving into the intricacies of managing a restaurant. Furthermore, discover an array of delectable recipes that will make your culinary creations stand out from the crowd. Our meticulously crafted Chef Training course materials will ensure your success in the culinary world, setting you on a path to a fulfilling and exciting career. After this Chef Training course, you will be able to learn: Understand the roles and responsibilities of a chef. Apply effective kitchen management techniques. Implement best practices in restaurant operations. Demonstrate proficiency in various cooking methods. Create a range of dishes from diverse cuisines. Develop an awareness of current food trends and industry standards. Why Prefer This Chef Training at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Chef Training at QLS Level 7 course: Becoming a Chef Kitchen Management Managing Restaurant Recipes Recommended Reading Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Professional Chef Training at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Chef Training course is for: Aspiring chefs seeking a solid foundation in culinary arts Restaurant managers looking to improve their kitchen operations Home cooks interested in pursuing a career in the culinary industry Individuals passionate about cooking and eager to learn new skills Requirements No prior background or expertise is required. Career path The Chef Training at QLS Level 7 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Like as: Head Chef: £35,000 average salary Sous Chef: £28,000 average salary Pastry Chef: £25,000 average salary Kitchen Manager: £24,000 average salary Catering Manager: £30,000 average salary Food Stylist: £27,000 average salary Certificates Advanced Diploma in Professional Chef Training at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Professional Chef Training at QLS Level 7 , you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Chef Training at QLS Level 7
Delivered Online On Demand4 weeks
£110

Level 5 Diploma in Health and Social Care

4.7(47)

By Academy for Health and Fitness

Unlock new career opportunities in healthcare with our Health and Social Care Level 5 Diploma. Designed to elevate your expertise, this comprehensive program equips you with advanced skills in patient care, management, and advocacy. Gain valuable insights into healthcare policies, ethical considerations, and leadership strategies, preparing you for impactful roles in hospitals, care facilities, and community organizations. Elevate your career in health and social care today.

Level 5 Diploma in Health and Social Care
Delivered Online On Demand3 weeks
£25

Functional Skills English: Level 1,2

By Compliance Central

Functional Skills English: Level 1,2 course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Functional Skills English: Level 1,2. Our course starts with the basics of Functional Skills English: Level 1,2 and gradually progresses towards advanced topics. Therefore, each lesson of this Functional Skills English: Level 1,2 is intuitive and easy to understand. So, stand out in the job market by completing the Functional Skills English: Level 1,2 course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Functional Skills English: Level 1,2 course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Get 3 CPD Accredited Courses for only £29! Offer Valid for a Limited Time!! Hurry Up and Enrol Now!!! Course 01: Functional Skills English Course 02: Functional Skills English Level 1 Course 03: Functional Skills English Level 2 Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Breakdown of the Functional Skills English Bundle Functional Skills English Basics of Grammar The Basics of Sentence Structure of Sentence Punctuation & Capitalisation Spelling Functional Skills English Level 1 Introduction to the Course Basics of Grammar The Basics of Sentence Structure of Sentence Questions Punctuation and Capitalisation Spelling Common Mistakes and Ways to Improve Functional Skills English Level 2 Linguistics Teaching Grammar and Vocabulary The Basics of Sentence Structure of Sentence Questions Punctuation and Capitalisation Spelling English Pronunciation Teaching Receptive Skills: Reading Teaching Productive Skills: Writing Teaching Receptive Skills: Listening Teaching Productive Skills: Speaking CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Functional Skills English: Level 1,2 course. Requirements To enrol in this Functional Skills English: Level 1,2 course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Functional Skills English: Level 1,2. Certificates 3 CPD Accredited PDF Certificate Digital certificate - Included Free 3 CPD Accredited PDF Certificates. Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Functional Skills English: Level 1,2
Delivered Online On Demand7 hours
£21

Call Centre & Customer Service Training

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand42 minutes
£12

Call Centre & Customer Service Training

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand1 minutes
£12

Level 3 Diploma in Document Control (Online) - QLS Endorsed

4.7(47)

By Academy for Health and Fitness

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Certificate in Document Control at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Document Control at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Document Control at QLS Level 3 course. Due to Document Control at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Document Control at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Document Control at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Document Control at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Document Control at QLS Level 3 course. This Document Control at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Document Control at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Document Control at QLS Level 3 course: Module 1: Introduction to Document Control Module 2: Principles of Document Control and Elements of Document Control Environment Module 3: Document Control Lifecycle Module 4: Document Control Strategies and Instruments Module 5: Document Management Module 6: Quality Assurance and Controlling Quality of Documents Module 7: Project Document Control Module 8: Electronic Document Management Systems and Soft Copy Documentation Assessment Process ou have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Document Control at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Document Control at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Document Control at QLS Level 3 No prior background or expertise is required. Career path The Document Control at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Document Control at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Document Control at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Level 3 Diploma in Document Control (Online) - QLS Endorsed
Delivered Online On Demand8 days
£109