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3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Business Etiquette and Professionalism Skills Training is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Business Etiquette and Professionalism Skills Training and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 2 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Principles of Professional Behavior What is Etiquette? 00:05:00 Always Be Your Best 00:12:00 Always Be Your Best When Meeting and Greeting 00:06:00 Interview Etiquette Types of Interviews 00:07:00 Planning for the Interview 00:07:00 During the Interview 00:13:00 Planning and Attending Business Meetings Types of Meetings 00:06:00 Planning Conference Call Meetings 00:10:00 Meal Meetings 00:09:00 Electronic Etiquette Voicemail 00:08:00 Instant Messaging 00:09:00 Multicultural Etiquette Five Steps to Dealing with Diversity 00:13:00

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Unearth the hidden marvels of architecture, interior design, and site management with our Endorsed Training Bundle. Dive into a meticulously crafted world of design and construction, enriched with our premium collection of 8 specialised courses. Among these, you'll find three QLS-endorsed courses, featuring Architectural Studies, Interior Design Diploma, and Construction Site Management. With each of these QLS-endorsed courses, not only will you gain a robust understanding of theoretical concepts, but you will also receive a hardcopy certificate upon completion. Proudly display your accomplishments and establish your credibility in the field. In addition to this, five CPD QS accredited courses are at your disposal, covering Construction Management, Construction Cost Estimation, Construction Industry Scheme (CIS), LEED V4 - Building Design and Construction, and WELL Building Standard. Immerse yourself in a comprehensive exploration of site management, illuminating every corner of the Architecture, Interior Design, and Site Management spectrum. The theoretical depth and breadth of these courses are unparalleled, ensuring a rewarding learning experience. Key Features of the Architecture, Interior Design & Site Management - Endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Architecture, Interior Design & Site Management - Endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Architectural Studies - Architecture QLS Course 02: Interior Design Diploma QLS Course 03: Construction Site Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Construction Management Course 02: Construction Cost Estimation Course 03: Construction Industry Scheme (CIS) Course 04: LEED V4 - Building Design and Construction Course 05: WELL Building Standard In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Architecture, Interior Design & Site Management - Endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Architecture, Interior Design & Site Management - Endorsed Training Bundle: Master the foundational principles and techniques of Architecture, Interior Design & Site Management - Endorsed Training. Develop advanced proficiency in Architecture, Interior Design & Site Management - Endorsed Training methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Architecture, Interior Design & Site Management - Endorsed Training. Enhance your problem-solving and critical thinking abilities within the context of Architecture, Interior Design & Site Management - Endorsed Training. Cultivate strong communication and collaboration skills essential for success in Architecture, Interior Design & Site Management - Endorsed Training. This unique collection combines 8 courses, three of which are QLS-endorsed, designed to provide a comprehensive understanding of the theoretical aspects of these disciplines. From the basics of architectural studies and interior design to advanced construction site management, this bundle has you covered. Moreover, five additional CPD QS accredited courses expand your knowledge with specific aspects of the construction industry. By the end of these courses, you'll be well-versed in the intricate interconnections between architecture, interior design, and site management, positioning you to excel in your academic or professional pursuits. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring architects, interior designers, and construction site managers seeking theoretical foundations. Professionals in the construction industry aiming to expand their knowledge base. Individuals interested in understanding the nexus of architecture, interior design, and site management. Academics and students pursuing research or studies in related fields. Career path Architect: Average salary in the UK - £40,000 per annum. Interior Designer: Average salary in the UK - £35,000 per annum. Construction Site Manager: Average salary in the UK - £45,000 per annum. Cost Estimator: Average salary in the UK - £40,000 per annum. Building Surveyor: Average salary in the UK - £38,000 per annum. LEED/WELL Building Consultant: Average salary in the UK - £50,000 per annum. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Overview   With the ever-increasing demand for Manual Handling in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Manual Handling may be.   Learning about Manual Handling or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Manual Handling. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Manual Handling is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Manual Handling Online Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Manual Handling Online Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Manual Handling Online Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Manual Handling, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Manual Handling, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Manual Handling, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Manual Handling Online Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 1 - Introduction to Manual Handling Introduction to Manual Handling 00:00 Module 2 - Manual Handling Injuries and Prevention Manual Handling Injuries and Prevention 00:00 Module 3 - Manual Handling Risk Assessments Manual Handling Risk Assessments 00:00 Module 4 - Manual Handling Legislation Manual Handling Legislation 00:00 Module 5 - The Maximum Weight You Can Lift The Maximum Weight You Can Lift 00:00 Module 6 - Risk at Work Risk at Work 00:00 Module 7 - Good Handling Technique Good Handling Technique 00:00 Module 8 - A Guide to Safe Manual Handling A Guide to Safe Manual Handling 00:00

***24 Hour Limited Time Flash Sale*** Safeguarding - CPD Accredited Training Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Safeguarding - CPD Accredited Training Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Safeguarding - CPD Accredited Training bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Safeguarding - CPD Accredited Training Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Safeguarding - CPD Accredited Training Career Bundle: Course 01: Safeguarding - CPD Accredited Training Course 02: Safeguarding Children Course Course 03: Safeguarding Adults Level 1 Course 04: Paediatric First Aid Training Course 05: Safeguarding Children: Internet Safety Course 06: Basic Life Support Course 07: Ambulance Care Assistant Course 08: Emergency Care Assistant - (First Aid) Course 09: Observation Skills for Carers Course 10: The Care Certificate Preparation Course 11: UK Health and Care Course 12: Healthcare GDPR Training Course 13: Communication & Information Handling in Care Course 14: Deprivation of Liberty Safeguards Training Course 15: Safeguarding for Taxi Drivers Course 16: Emotional Intelligence and Human Behaviour Course 17: Positive Mental Health Awareness Course 18: Counselling Skills Training Course 19: Compassion Focused Therapy Course 20: Cognitive Behavioural Therapy Course Course 21: SEN - Special Educational Needs Teaching Assistant Diploma Course 22: Anti-Social Behaviour Course Course 23: Psychology of Anxiety and Stress Course 24: Nursing Assistant Training Course 25: Risk Assessment & Care Management With Level 7 in Strategic Learning & Development, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Safeguarding - CPD Accredited Training today and take the first step towards achieving your goals and dreams. Why buy this Level 7 in Strategic Learning & Development? Free CPD Accredited Certificate upon completion of Level 7 in Strategic Learning & Development Get a free student ID card with Level 7 in Strategic Learning & Development Lifetime access to the Safeguarding - CPD Accredited Training course materials Get instant access to this Safeguarding - CPD Accredited Training course Learn Safeguarding - CPD Accredited Training from anywhere in the world 24/7 tutor support with the Safeguarding - CPD Accredited Training course. Start your learning journey straightaway with our Safeguarding - CPD Accredited Training Training! Safeguarding - CPD Accredited Training premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Safeguarding - CPD Accredited Training is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Safeguarding - CPD Accredited Training course. After passing the Safeguarding - CPD Accredited Training exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Safeguarding - CPD Accredited Training course is ideal for: Students seeking mastery in Level 7 in Strategic Learning & Development Professionals seeking to enhance Safeguarding - CPD Accredited Training skills Individuals looking for a Level 7 in Strategic Learning & Development-related career. Anyone passionate about Level 7 in Strategic Learning & Development Requirements This Safeguarding - CPD Accredited Training doesn't require prior experience and is suitable for diverse learners. Career path This Safeguarding - CPD Accredited Training bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

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24 Hour Flash Deal **25-in-1 Remote Technical Support Specialist Diploma Mega Bundle** Remote Technical Support Specialist Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Remote Technical Support Specialist Diploma package online with Studyhub through our online learning platform. The Remote Technical Support Specialist Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Remote Technical Support Specialist Diploma course provides complete 360-degree training on Remote Technical Support Specialist Diploma. You'll get not one, not two, not three, but twenty-five Remote Technical Support Specialist Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Remote Technical Support Specialist Diploma courses are yours for as long as you want them once you enrol in this course This Remote Technical Support Specialist Diploma Bundle consists the following career oriented courses: Course 01: Diploma in CompTIA A+ Course 02: CompTIA Network+ Certification (N10-007) Course 03: CompTIA Security+ Course 04: CompTIA PenTest+ (Ethical Hacking) course Course 05: CompTIA Cloud+ (CV0-002) Course 06: IT Support Technician: Troubleshooting and Technical Expertise Course 07: IT Administration and Networking Course 08: Network Security and Risk Management Course 09: Foundations of IT Security: Protecting Digital Assets Course 10: Web Application Penetration Testing Course 11: Computer Networks Security from Scratch to Advanced Course 12: Internet of Things (IoT) Course 13: Information Governance and Data Management Training Course 14: Quick Data Science Approach from Scratch Course 15: Deep Learning Neural Network with R Course 16: Microsoft Azure Machine Learning Course 17: SQL Database Administrator Course 18: VMware vSphere Install Configure & Manage [v7] Course 19: AWS Certified Solutions Architect Associate Preparation Course 20: Project Management Course 21: Data Protection and Data Security (GDPR) Training Certification Course 22: Linux Basics Course 23: ITIL Foundation Course 24: CompTIA CySA+ Cybersecurity Analyst Course Course 25: Computer Workstation Safety Training The Remote Technical Support Specialist Diploma course has been prepared by focusing largely on Remote Technical Support Specialist Diploma career readiness. It has been designed by our Remote Technical Support Specialist Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Remote Technical Support Specialist Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Remote Technical Support Specialist Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Remote Technical Support Specialist Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Remote Technical Support Specialist Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Remote Technical Support Specialist Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Remote Technical Support Specialist Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Remote Technical Support Specialist Diploma lessons One to one assistance from Remote Technical Support Specialist Diploma professionals if you need it Innovative exams to test your knowledge after the Remote Technical Support Specialist Diploma course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Remote Technical Support Specialist Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Remote Technical Support Specialist Diploma certificate and transcript on the next working day Easily learn the Remote Technical Support Specialist Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Remote Technical Support Specialist Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Remote Technical Support Specialist Diploma Requirements To participate in this Remote Technical Support Specialist Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Remote Technical Support Specialist Diploma Career path You will be able to kickstart your Remote Technical Support Specialist Diploma career because this course includes various courses as a bonus. This Remote Technical Support Specialist Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Remote Technical Support Specialist Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Course Overview Whether you are an employee or an employer, it is important to learn how to create a safe workplace. Building a risk-free work environment will not only protect the people but also help in creating a productive workforce. However, to create a risk-free workplace, you must first learn how to assess the risks. That is where our Risk Assessment Skills Training comes in. This course is focused on helping you understand the fundamentals of risk assessment. The highly engaging and bit-sized modules will educate you on the five steps of the risk management process. Then you will learn the skills required for assessing the potential risks in the workplace. The course will also include detailed lessons on the risk assessment toolkit and show you how to utilise it properly. Enrol in the Risk Assessment Skills Training course and get a step closer to creating a safe and healthy workplace.     Course Sneak Peek Learning Outcomes Learn the basic principles of risk assessment and its significance in ensuring workplace safety. Familiarise yourself with the five essential steps of the risk management process. Build your competence in identifying the sources of potential risks Gain a deeper understanding of the risk assessment toolkit Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Risk Assessment Risk Management Who Should Take this Risk Assessment Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Risk Assessment Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing and passing the Risk Assessment Skills Training successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in Hard Copy at £39 or in PDF format at £24. Career Path This exclusive Risk Assessment Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  Risk Assessor Safety OfficerHR Manager Course Curriculum Module 01: What is Risk Assessment? What is Risk Assessment? 00:10:00 Module 02: How to Manage Risks How to Manage Risks 00:14:00 Module 03: Risk Assessment Toolkit Risk Assessment Toolkit 00:10:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00