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Description: Customer service is an essential part of any business. Companies always look for the people who have the strong command over handling customer issues. With the help of the Customer Service Training - Complete Video Course, you gain mastery over customer service skills. The bundle video course covers all the necessary parts that a person should know for managing the customer service. For understanding the skill properly, the course is divided into several sections and sub-sections. Firstly, in the Customer Service Skills part, you will be introduced to the fundamentals of customer service including the telephone etiquette. Then, you will learn about the communication procedures in the Communication Essential sections. You will learn about the different types of communication covering business communication, verbal and non-verbal communication, written and electrical communication, etc. Next section is Time Management- one of the best and most efficient parts of any business. Here, you will know the tips and techniques for managing time properly. After that, you will be introduced to the Microsoft Office Word and Microsoft Office Excel. These are two necessary skills that every employee should know for managing the customer service properly. You will learn to use these two applications. Finally, it can be said that the Customer Service Training - Complete Video Course course helps you to achieve the necessary skills for grabbing the attention of the customers with proper etiquette and create a long-term relationship with them. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals FREE 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word FREE 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface FREE 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you want to know how to set a personal or business goal? Do you need to set goals and want to achieve the goals? Enroll in the course and learn the procedures for setting and achieving a goal. Course Description: Setting goal is an important aspect of achieving your desire. Without goals, success is not possible. With our effective Online Goal Setting and Accomplishment Course, you will learn the tips, tricks, techniques and procedures of setting an appropriate and effective goal for your life or for your business. The course will also teach you how to work according to the framework, or how to work in an office environment effectively to achieve individual goals or business targets. By the end of the course, you can set your goal and able to find out the limitations and strength for obtaining your aim. Course Highlights Online Goal Setting and Accomplishment Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Online Goal Setting and Accomplishment Course into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Online Goal Setting and Accomplishment Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Online Goal Setting and Accomplishment Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Online Goal Setting and Accomplishment Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - Overcoming Procrastination (I) 01:00:00 Module Three - Overcoming Procrastination (II) 01:00:00 Module Four - Four P's of Goal Setting 01:00:00 Module Five - Improving Motivation 01:00:00 Module Six - Wise Time Management 01:00:00 Module Seven - Tips for Completing Tasks 01:00:00 Module Eight - Increase Your Productivity 01:00:00 Module Nine - 'To Do' List Characteristics 01:00:00 Module Ten - Smart Goals 00:30:00 Module Eleven - Mistakes Will Happen 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities Online Goal Setting and Accomplishment Course- Activities 00:00:00 Mock Exam Mock Exam- Online Goal Setting and Accomplishment Course 00:20:00 Final Exam Final Exam- Online Goal Setting and Accomplishment Course 00:20:00

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Are you captivated by the celestial tapestry of the night sky? Do you marvel at the cosmic dance of the stars or yearn to decode the enigma of the Big Bang? Our Astronomy GCSE course, tailored for self-paced learning, could be your perfect stargazing companion. Under the steadfast guidance of a dedicated tutor, this course will take you on a virtual space voyage, studying the cosmic choreography of our galaxy's celestial bodies - from our home planet, the moon and the sun, to neighbouring planets, comets, and distant stars. Discover the dynamics that govern our planetary systems, leading to day-night and seasonal transitions. Journey through the annals of time to learn how historical observations of celestial patterns shaped our understanding of our cosmic address. Lastly, delve into current theories about the universe's evolution and their implications for humankind's future. The course not only cultivates scientific reasoning and problem-solving skills - valued by universities and employers - but also lays a solid foundation for a potential career in various scientific fields, including meteorology, and professions in planetariums, museums, and engineering. This course isn't just an introduction to astronomy; it's a launching pad to your future. This Edexcel GCSE Astronomy course has been crafted for convenient online study, providing unlimited access to your personal tutor via email and telephone. We ensure a clear course induction and meticulously structured assignments to help you excel in your exams. Our GCSE in Astronomy features: Freshly minted course, devised according to the latest specifications with dynamic, engaging content. A fast track option for exams in 2022. Access to our partnered exam centres for a guaranteed exam venue. Unlimited tutor support. Exam pass guarantee: if you don't succeed the first time, we'll assist you until the next exam. This course is a magnificent initiation into the awe-inspiring world of astronomy for stargazers and those mesmerised by the cosmic ballet.  About the awarding body Awarding body: Edexcel Our course code: X815 Qualification code: 1AS0 Official Qualification Title: Astronomy GCSE Edexcel, the UK's leading awarding organisation, provides academic and vocational qualifications in schools, colleges, and workplaces both domestically and internationally. For nearly two decades, Edexcel has empowered learners to achieve success through education. ⏱ Study Hours: Allocate between 120 and 150 hours for study, plus additional time for assignment completion. 👩‍🏫 Study Method: Our interactive online platform delivers the course, offering a variety of media including videos, quizzes, and interactive activities. If you prefer, you can print the learning materials. 📆 Course Duration: Post-enrolment, you have up to two years to study and take your exams, with continuous unlimited tutor support. 📋 Assessment: Enrolments are open now for exams from Summer 2022. You will need to complete two standard GCSE written exams, each of 1 hour 45 minutes, contributing 50% of the marks. We provide a guaranteed exam space in one of our country-wide exam centres. Throughout the course, you'll complete assignments for tutor feedback, helping you to monitor your progress. You will also complete two observational tasks: one unaided and one using a telescope. 👩‍🎓 Course Outcomes: Successful completion of this course will award you with a GCSE in Astronomy, issued by Edexcel. This syllabus is chosen for its compatibility with distance learning. ℹ️ Additional Information: Official Qualification Title - Astronomy GCSE Difficulty - Level 2 Entry requirements - No formal entry requirements. Ability to observe the night sky and a good grasp of maths are needed. Course Content: The course covers essential math skills for astronomy, celestial observations, exploration of planetary systems, the solar system, the moon, the Earth-moon-sun system, stellar evolution, cosmology, and our place in the galaxy, among others.

Are you ready to take your career as a Legal Secretary, Document Control & Minute Taking specialist to new heights? Look no further! Our comprehensive bundle of courses is designed to equip you with the essential knowledge and skills needed to excel in these crucial roles. With three QLS-endorsed courses and five CPD QS-accredited courses, this bundle is your ticket to success in the legal and administrative fields. Enrolling in our Legal Secretary, Document Control & Minute Taking bundle is the smart choice for professionals looking to enhance their expertise and advance their careers. Whether you're a seasoned legal professional seeking to broaden your skill set or an aspiring administrative professional looking to break into the industry, this bundle caters to your needs. Don't miss out on this exclusive opportunity to boost your career prospects. Enroll today and embark on a transformative learning journey that will open doors to new opportunities and success! Key Features of the Legal Secretary, Document Control & Minute Taking- QLS Endorsed Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Legal Secretary, Document Control & Minute Taking- QLS Endorsed bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Document Control QLS Course 02: Legal Secretary QLS Course 03: Minute-Taking Executive Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Office Skills Course 02: Email Writing Training Course 03: Business Writing Course 04: Meeting Management Online - CPD Accredited Course 05: Microsoft Excel Complete Course 2019 In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Legal Secretary, Document Control & Minute Taking- QLS Endorsed courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: By completing this bundle, you will gain: Proficiency in document control processes and systems In-depth understanding of legal secretary responsibilities and tasks Mastery of minute taking techniques for efficient meetings Enhanced office skills for increased productivity Effective email writing and communication abilities Polished business writing skills for professional correspondence Comprehensive knowledge of meeting management techniques and strategies Elevate your career as a Legal Secretary, Document Control & Minute Taking professional with our power-packed bundle of courses. This comprehensive collection of QLS-endorsed and CPD QS-accredited courses equips you with the essential knowledge and skills to thrive in these critical roles. From mastering document control processes to honing your minute-taking skills, our courses empower you to excel in the legal and administrative domains. Enroll today and unlock a world of career opportunities! CPD 290 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Legal professionals seeking to broaden their skill set Administrative professionals aspiring to enter the legal field Individuals interested in document control and minute-taking roles Those looking to enhance their office skills for increased productivity Career path Upon completion of this bundle, you can pursue various rewarding career paths, including: Legal Secretary: £20,000 - £35,000 per annum Document Controller: £25,000 - £45,000 per annum Minute Taker: £18,000 - £30,000 per annum Administrative Assistant: £17,000 - £25,000 per annum Office Coordinator: £20,000 - £30,000 per annum Business Writer: £25,000 - £40,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Course Overview Learn how to write creative, engaging, SEO optimised content that'll have readers coming back for more! This Extended Diploma in Content Writing is designed to teach you everything about writing fun and engaging content. It teaches you how to write content that connects with readers and makes them want to keep reading. In the course, you'll learn why you should choose content writing as a profession, how you can understand your audience and connect with them through your writing. You'll also learn how to write for the web, how to write micro-content and how to master email marketing. If you're a content writer and want to develop your skills, then this is the perfect course for you. Enrol today and level up your content writing game. Publish articles that rank high in search engines and bring in tons of traffic to your website. A good content writer is always in high demand. What You Will Learn This is one of the best courses on content writing you'll find and it'll teach you everything that you need to know about this topic. You'll learn about: Content Writing The Keys to Understanding Your Audience How to Create Connection with Your Readers Writing for the Web The Tricks of Email Marketing Mistakes to Avoid While Writing Articles Proofreading and Editing Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Dive into the enthralling world of life sciences with our online Biology IGCSE course. Engage with the intriguing elements of life, from the origins of the universe, the human psyche, to the vibrancy of animal species. This course invites you to comprehend the complex mechanisms of cellular functions, cellular division, and how various human body systems collaboratively enable life. Broaden your understanding of biodiversity, deforestation, genetics, and evolution. This comprehensive IGCSE Biology course serves as a stepping stone to a plethora of captivating careers like medicine, zoology, pharmacology, and more. This course is specifically designed for online study, based on the latest Edexcel GCSE Biology syllabus. Indulge in self-paced learning, with the guidance of structured assignments, to build your proficiency and knowledge for the examination. Key Highlights: Fresh, dynamic, and engaging course content, aligned with the latest specifications Fast track option available for 2022 exams Access to partnership exam centres ensuring guaranteed exam venue Unlimited tutor support, offering a study plan and continuous support Exam pass guarantee (additional support provided for resit exams) GCSE Biology is an intellectually stimulating course that fosters the necessary skills for a successful career path. About the awarding body Awarding body: Edexcel Our course code: X805 Qualification code: 4BI1 Official Qualification Title: IGCSE Biology  Edexcel is a globally recognized education and examination body, providing academic and vocational qualifications in the UK and worldwide. For almost two decades, Edexcel has been paving the path to success through learning. ⏱ Study Hours Allocate between 120 and 150 hours for study, in addition to the time required for assignments. 👩‍🏫 Study Method Our interactive online learning platform offers a vibrant learning experience with various media resources such as videos, quizzes, and engaging activities. If preferred, the learning materials can also be printed.  📆 Course Duration Enrolment is open now, with the course officially commencing on 01/09/21. Access to learning materials will be available from the course start date, and you will benefit from unlimited tutor support for a duration of two years. 📋 Assessment Enrol now for Summer 2022 examinations. You will be required to sit two standard IGCSE written exams: Written exam: 2 hours, 61.1% of IGCSE, 110 marks. Written exam: 1 hour 15 minutes, 38.9% of IGCSE, 70 marks. Exams include a variety of question formats such as multiple-choice, short answer, calculations, and extended open-response questions. We guarantee an exam space in one of our UK exam centres. Assignments form a crucial part of your course but do not contribute to your final grade. They prepare you for your final examinations. All exams must be taken in the same session.  👩‍🎓 Course Outcomes Upon successful completion of this distance learning course, you will be awarded an IGCSE in Biology by Edexcel. This syllabus is carefully selected as it is most suitable for distance learning. ℹ️ Additional Information Official Qualification Title - IGCSE Biology Difficulty - Level 2 Entry requirements - No formal prerequisites are required for this course, however, a good command of English language skills is recommended. Course Content: Living Organisms: Explore diverse living organisms, their common characteristics and unique traits. Structure and function in living organisms: Comprehend cellular structure, functions, and processes like diffusion, osmosis and active transport. Reproduction and inheritance: Understand the preservation and transmission of genetic information through sexual and asexual reproduction. Ecology and the environment: Discover the interconnectedness of organisms and their environments and human impacts like global warming and water pollution. Use of biological resources: Understand biological resources, impacts of deforestation, food production processes, and the role of genetic modification in agriculture.

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Psychology, the science of the mind, unveils how thought processes function, the reasons for our behaviours, and our learning methodologies. This GCSE Psychology course empowers you to comprehend yourself and others more effectively, providing a stellar kick-start for anyone intrigued by psychology at a higher level or simply keen on understanding how our minds function. 💡 GCSEs are esteemed qualifications across the UK, considered as the educational standard for school-leavers at 16. Discover different psychological schools and theories, explanations for diverse behaviours, and research techniques used in the discipline. Comprehensive course specifics can be found below.  This GCSE Psychology course, aligned with the most recent specifications, is designed to set you up for success. It provides a clear induction and structured assignments, aiding in the development of the necessary skills and knowledge for the exam. For UK students, a guaranteed exam centre access is included. GCSEs - qualifications that truly count. 🎖️ You will benefit from: A fresh, engaging course, aligned with the latest specification 📘 Fast track option for 2022 exams ⏭️ Access to our partnership exam centres, ensuring a guaranteed exam venue 🏢 Unlimited tutor support - we assist you in drafting a study plan and provide continuous support 🤝 Exam pass guarantee (we offer support until you clear the exam) 🎯 About the awarding body Awarding body: AQA Our course code: X808 Qualification code: 8182 AQA qualifications are globally recognised, highly esteemed by employers and universities, and a pathway for young people to advance to their future stages. AQA offers a range of qualifications including GCSEs, IGCSEs, and A-levels to cater to diverse abilities.  ⏱ Study Hours: Allocate between 120 to 150 hours for study, in addition to time for completing assignments. 👩‍🏫 Study Method: Our course is delivered via an online learning platform, engaging learners with dynamic resources. The materials can be printed if preferred. Learning resources span different media including videos, quizzes, and interactive activities. 🎥📝🧩 📆 Course Duration: Post-enrolment, up to two years are granted to study and sit your exams, with ongoing unlimited tutor support.  📋 Assessment: Enrol now for Summer 2022 exams. Completion of two GCSE standard written exams is required. A guaranteed exam space is provided in our exam centres across the UK. During your course, nine assignments and one introductory assignment are also to be completed. These provide a chance to submit work to your tutor for marking and feedback, helping gauge your progress. 👩‍🎓 Course Outcomes: Successful completion of this home learning course awards you a GCSE in Psychology, issued by AQA. The syllabus has been handpicked due to its suitability for distance learning. ℹ️ Additional Information: Difficulty - Level 2. There are no formal entry requirements; however, effective English reading and writing skills are recommended. Course Content: The course encompasses various fascinating modules including Memory, Perception, Development, Research Methods, Social Influence, Language, Thought & Communication, Brain and Neuropsychology, and Psychological Problems. 🧠🔬📚