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Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview Discover the knowledge and abilities needed to support and care for families in crisis and support the UK's Social Care system. This valuable and useful course will raise your awareness of the strains that affect family units in society today and how they can be assisted. The Family Support Worker Diploma course has been expressly designed to aid those regularly working with children and parents and needing guidance on how to interact successfully with the individuals involved. To accomplish this, you will be taught professional safeguarding methods, communication techniques, awareness of UK laws and legislation, and relationship building systems for appropriate uses. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Family Support Worker Diploma. It is available to all students, of all academic backgrounds. Requirements Our Family Support Worker Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 8 lectures • 04:35:00 total length •Module 01: Introduction to Family Support Work: 00:24:00 •Module 02: Legislation, Policy and Guidance: 00:51:00 •Module 03: Solving Family Issues - Part 1: 00:49:00 •Module 04: Solving Family Issues - part 2: 00:45:00 •Module 05: Safeguarding - Assessing need and providing help (Part 1): 00:33:00 •Module 06: Safeguarding - Assessing Need and Providing Help (Part 2): 00:37:00 •Module 07: Building Relationships: 00:36:00 •Assignment - Family Support Worker Diploma: 00:00:00

Overview Raise awareness about Dementia and learn how to support and treat those individuals that have the condition. This Dementia Training course has been designed to teach anyone about the impact of Dementia, and what is needed to cope with it. The course has been written with help from industry experts and explains why Dementia cases are rising. It will provide you with all the necessary abilities and knowledge needed to successfully care for a Dementia patient and the changes that you can expect to see in them. The training also extends to communication techniques and appropriate medication usage. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Dementia Training. It is available to all students, of all academic backgrounds. Requirements Our Dementia Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 10 lectures • 01:25:00 total length •Module 01: Introduction to Dementia: 00:10:00 •Module 02: Status of Dementia: 00:10:00 •Module 03: Attitudes Toward Dementia: 00:15:00 •Module 04: Awareness and Prevention of Dementia: 00:10:00 •Module 05: Law, Ethics and Safeguard Regarding Dementia: 00:10:00 •Module 06: Strategies for Caring: 00:10:00 •Module 07:The Cost of Dementia: 00:05:00 •Module 08: Drug for Dementia: 00:10:00 •Module 09: Living with Dementia: 00:05:00 •Assignment - Diploma in Dementia Care and Awareness: 00:00:00

Overview This Safeguarding and Protecting Children Level 4 course has been designed to teach you how to take care of children who have been abused mentally or physically, or have been through a disturbing experience, and how to protect them from further harm.To prevent child abuse, one needs to have skills like leadership, accountability and clear communication. This Safeguarding and Protecting Children Level 4 course will equip you with these skills to safeguard vulnerable children, covering what is meant by safeguarding, its importance and relevant topics regarding ensuring children's wellbeing. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Safeguarding and Protecting Children Level 4. It is available to all students, of all academic backgrounds. Requirements Our Safeguarding and Protecting Children Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 9 lectures • 05:04:00 total length •Laws and Guidance: 00:43:00 •Social and Emotional Development: 00:45:00 •Personality and Intellectual Development of Children: 00:38:00 •Child Abuse: 00:48:00 •Sexual Abuse: 00:36:00 •The Impact of Domestic Violence and Abuse on Children: 00:51:00 •Risks and Risk Assessment: 00:16:00 •Responding to Disclosure and Reporting: 00:27:00 •: 00:00:00

Overview This comprehensive course on Medical Jargon Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Medical Jargon comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Medical Jargon. It is available to all students, of all academic backgrounds. Requirements Our Medical Jargon is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 12 lectures • 04:40:00 total length •Human Body Vocabulary With Pictures: 00:47:00 •Equipment, Instrument and Lab Test: 00:19:00 •Acronyms and Abbreviation: 00:36:00 •Digestive System: 00:25:00 •Cardiovascular System: 00:20:00 •Blood and Immunity System: 00:15:00 •Respiratory System: 00:17:00 •Musculoskeletal System: 00:17:00 •Central Nervous System: 00:14:00 •Professional Communication and Behaviour: 00:19:00 •Interviewing Techniques: 00:32:00 •Adapting Communication to a Patient's Ability to Understand: 00:19:00

Overview This comprehensive course on English for Healthcare will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This English for Healthcare comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this English for Healthcare. It is available to all students, of all academic backgrounds. Requirements Our English for Healthcare is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 13 lectures • 04:40:00 total length •Module 01: Human Body Vocabulary with Pictures: 00:47:00 •Module 02: Equipment, Instruments and Lab Tests: 00:19:00 •Module 03: Acronyms and Abbreviation: 00:36:00 •Module 04: Digestive System: 00:25:00 •Module 05: Cardiovascular System: 00:20:00 •Module 06: Blood and Immunity System: 00:15:00 •Module 07: Respiratory System: 00:17:00 •Module 08: Musculoskeletal System: 00:17:00 •Module 09: Central Nervous System: 00:14:00 •Module 10: Professional Communication and Behaviour: 00:19:00 •Module 11: Interviewing Techniques: 00:32:00 •Module 12: Adapting Communication to a Patient's Ability to Understand: 00:19:00 •Assignment - English for Healthcare: 00:00:00

Overview This comprehensive course on Life Coaching | Online Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Life Coaching | Online Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Life Coaching | Online Course. It is available to all students, of all academic backgrounds. Requirements Our Life Coaching | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 07:15:00 total length •Life Coaching: The Purpose and Fundamentals: 00:48:00 •Develop Your Self-Awareness: 00:52:00 •The Development of Core Beliefs and Managing Fears: 00:47:00 •Life Coaching Types and Key Attributes of a Life Coach: 01:00:00 •Understanding Emotional Intelligence: 00:44:00 •Body Language and Communication Techniques: 00:44:00 •A Structure for Client Work and Goal Setting: 00:38:00 •Basic Principles for Business Development and Growth: 00:54:00 •The Ethical Coach: Protect Yourself and Your Clients: 00:48:00 •Assignment - Life Coaching | Online Course: 7 days

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Overview Provide crucial support and treatment to those with distress and anxiety by becoming a professional Mental Health Nurse. This Mental Health Nursing and Support Worker course will train you in all the requirements needed to care for any adult or child that has Mental Health issues. The information and tuition in the course have been compiled by industry experts and will allow you to engage and assist those with severe disorders such as OCD and Anorexia. Alongside learning the appropriate medical procedures, you will also be taught aspects of communication, technology, and the career opportunities that exist in the UK Health sector. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Mental Health Nursing and Support Worker. It is available to all students, of all academic backgrounds. Requirements Our Mental Health Nursing and Support Worker is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 13 lectures • 02:45:00 total length •Introduction to Mental Health Nursing: 00:15:00 •Mental Health over Life Span and Society: 00:15:00 •Child Mental Health: 00:10:00 •Adolescent Mental Health: 00:10:00 •Adult Mental Health: 00:20:00 •Planning and Implementation: 00:15:00 •Mental Health Nursing Models: 00:10:00 •Mental Health in the Digital Age-Part 1: 00:15:00 •Mental Health in the Digital Age-Part 2: 00:20:00 •Common Mental Disorders-Part 1: 00:10:00 •Common Mental Disorders-Part 2: 00:10:00 •Legislations Related to Mental Health in the UK: 00:15:00 •Assignment - Mental Health Nursing and Support Worker: 00:00:00