4488 Courses in Cardiff delivered On Demand

Description: Explore all that you need at an advanced level to become a proficient Microsoft OneNote 2010 user. This course will help you learn more advanced skills for working with your Notebooks. It demonstrates the new and enhanced features in Microsoft OneNote 2010 for gathering and sharing information. Students will explore OneNote 2010 interface features, including creating switchboards, macros, original reports, custom buttons, and in-depth custom queries for detailed data analysis. Students will also explore the best practices to employ during initial design and creation steps. In this course you will learn the necessary skills, knowledge and information of Microsoft One Note 2010.  Who is this course for? This course would be ideal for Microsoft Office users, students, and office workers. This course is designed for anyone who wants to learn Microsoft one note 2010 at an advanced level. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft One Note 2010 Advanced Level will be very beneficial and helpful, especially to the following professionals: Event planner Project manager Real estate agent Travel agent Teacher Lawyer Microsoft One Note 2010 Advanced Level Module One - Getting Started 00:30:00 Module Two - Upgrading from One Note 2007 or 2003 01:00:00 Module Three - Staying Organized 01:00:00 Module Four - Note Taking Tools 01:00:00 Module Five - Text and Page Formatting 01:00:00 Module Six - Drawing and Handwriting Notes 01:00:00 Module Seven - Office Integration 01:00:00 Module Eight - Researching a Topic 01:00:00 Module Nine - Linked Notes 01:00:00 Module Ten - Collaborating 01:00:00 Module Eleven - Other Tools 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft One Note 2010 Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft one note 2010 advanced level 00:20:00 Final Exam Final Exam- Microsoft one note 2010 advanced level 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  Learning the basics of Microsoft Word 2013 is very helpful to anyone who wants to utilise the program. However, if you want to learn the advanced features of this program, you need to get to use it again. In this course, you will learn the necessary skills, knowledge and information about the advanced functions and features of Microsoft Word 2013. You will know how to make the most of the functions the program can offer. Then you will know all the tools and how to use them. Who is the course for? Professionals who want to learn about the Microsoft Word 2013 People who have an interest in the advanced features of Microsoft Office 2013 Entry Requirement: This course is available to all learners, of all academic backgrounds. However, an education and experience in accounting is an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Word Advanced Level course is a useful qualification to possess and would be beneficial for professions or careers from industries which are: Administrative Assistant PA Secretary Administrator Office Manager. Microsoft Word Advanced Level Module One - Getting Started 00:30:00 Module Two - Working with the Word Window 01:00:00 Module Three - Advanced Editing and Formatting Tasks 01:00:00 Module Four - Working with Illustrations 01:00:00 Module Five - Formatting Pictures 01:00:00 Module Six - Adding SmartArt 01:00:00 Module Seven - Adding Tables 01:00:00 Module Eight - Inserting Special Objects 01:00:00 Module Nine - Working with Document References 01:00:00 Module Ten - Reviewing Your Document 01:00:00 Module Eleven - Using Comments and Tracking 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft Word Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft Word Advanced Level 00:20:00 Final Exam Final Exam- Microsoft Word Advanced Level 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  You will learn the necessary skills, knowledge and information about Microsoft SharePoint 365 through this course. In this course you will learn how to sign on to the Microsoft Office 365 portal, and see where the SharePoint content will be stored. You will learn the Home Page of the portal, where to sign into Team Site and the Office 365 web apps, including outlook. Through share point essentials you will look at the Team Site and how to navigate around and view the SharePoint Site. SharePoint online is the Office 365 answer to collaboration. SharePoint online will let you manage documents and information in one place that customers and colleagues can access from virtually anywhere. Who is the course for? Professionals who want to learn about the basic features of Microsoft SharePoint 365 People who have an interest in knowing the essentials in Microsoft SharePoint 365 Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft SharePoint 365 Essentials course would be beneficial for any type of professions or careers such as: Administrative Assistant Administrator Office Manager Personal Assistant Secretary. Microsoft SharePoint 365 Essentials Module One - Getting Started 00:30:00 Module Two - Basic SharePoint Concepts 01:00:00 Module Three - Working with My Site 01:00:00 Module Four - Working with SharePoint Content 01:00:00 Module Five - Working with Libraries 01:00:00 Module Six - Working with Lists 01:00:00 Module Seven - Working with Other Types of Lists 01:00:00 Module Eight - Working with Calendars 01:00:00 Module Nine - Working with Sites and Pages 01:00:00 Module Ten - Working with Views 01:00:00 Module Eleven - Using Workflows 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft SharePoint 365 Essentials 00:00:00 Mock Exam Mock Exam- Microsoft SharePoint 365 Essentials 00:20:00 Final Exam Final Exam- Microsoft SharePoint 365 Essentials 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Leadership in Emergency Management is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Leadership in Emergency Management and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 3 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £8.99 You can get both PDF and Hard copy certificate for just £8.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Welcome 00:03:00 Who is this course for? 00:03:00 Why complete Chief Warden Training? 00:02:00 Emergency Plans and Response Procedures Emergency Planning, Identification and Analysis. Fire Emergencies 00:08:00 Internal Threats, Visitor Access & Bomb Threats 00:09:00 Suspect Items 00:02:00 Active Shooter 00:06:00 Crowd-related Emergencies 00:09:00 Terrorism 00:07:00 Emergency Control Organisation All things Emergency Control Organisation 00:06:00 Key Considerations for our Emergency Response Procedures Section Introduction and event procedures 00:02:00 Notification, Communication, Control 00:03:00 Emergency Response Equipment and Evacuation 00:05:00 Human Behaviour in Emergency Situations 00:06:00 Lifts and Escalators, Media, People with Disabilities 00:04:00 Personal Affects, Traffic Management, Security, Emergency Colour Codes, Recovery 00:03:00 Chief Warden Skills Leadership 00:10:00 Un-ness, Making Decisions Under Pressure 00:05:00 Recognition Primed Decisions (RPD) and Situational Awareness 00:02:00 How to Improve Situational Awareness 00:06:00 Who will make a good Chief Warden? 00:06:00 Decision to Return, Tactical Decision Games, Drills & Exercises 00:15:00 Wrap Up Conclusion 00:01:00 Mock Exam Mock Exam - Leadership in Emergency Management 00:20:00 Final Exam Final Exam - Leadership in Emergency Management 00:20:00

Social Skills Mastery is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Social Skills Mastery and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 2 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Welcome 00:02:00 Start & Have Powerful First Interactions 3 Best Ways To Always Start A Conversation 00:06:00 What To Say In Social Interactions 00:11:00 Never Run Out Of Things To Say Again! 00:06:00 Winning Mindset For Social Success 00:05:00 Join Group Conversations 00:04:00 Develop Rapport & Connection Fast Connect With People Fast 00:04:00 Make People Like You 00:06:00 Attractive Social Energy 00:08:00 Destroy Your Social Fears Fear Of Approaching People 00:10:00 Fear Of Rejection 00:07:00 Fear Of What People Think Of You 00:07:00 Unleash Your Social Confidence Become Confident in Social Interactions 00:05:00 Become Socially Relaxed & Anxiety Free 00:04:00 Stop Being Shy Socially 00:04:00 Love Yourself 00:03:00 Stop Approval Seeking Behavior 00:04:00 Master The End Of The Interaction Leave A Conversation Politely 00:03:00 Last Impression 00:03:00 Body Language For Social Success Eye Contact 00:07:00 Smiling 00:05:00 Positive & Confident Body Language 00:05:00 Voice 00:03:00 Skills For Social Success Visualization Exercise 00:03:00 Talkative Mood 00:03:00 Your environment 00:05:00

Know about the troubles of your students and inspire them to do better through scientific methods. This Inspiring and Motivating Students course will show you the ways to motivate students in effective ways. This Inspiring and Motivating Students course discusses the psychology of students and how to deal with them. You'll know about yourself, your strengths and weaknesses, your students' thoughts and psychology, building rapport with students, disciplines and rules, motivating students, individual and group connection, building trust and respect, overcoming obstacles. You'll learn about different difficulties and situations and how to manage them from specialists. This course is ideal for teachers, school monitors, teaching assistants or anyone who works with primary and secondary school students. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Course Description 00:06:00 Building The Foundation Know Thyself 00:07:00 Know Your Students Part 1 00:02:00 Know Your Students Part 2 00:04:00 Building Rapport 00:04:00 Building Rapport With Individual Students 00:07:00 Discipline: Rules, Procedures and Routines 00:09:00 Goal Setting- A Tool of Success (exported with Adobe) 00:08:00 How To Achieve Excellence 00:07:00 Reinforcing The Foundation Planning To Plan 00:08:00 Motivating Your Class 00:06:00 Winning Strategies 00:06:00 Connecting Students With Others: Expanding A Student's Circle of Influence 00:05:00 Connecting Students One on One 00:07:00 Getting Outside Help To Connect Students 00:06:00 Building Trust And Respect Through Responsibility 00:09:00 Field Trips 00:06:00 Smoothing The Foundation How To Overcome Obstacles 00:05:00 Change 00:07:00 How To Unstuck A Class When Nothing Works 00:09:00 How To Get Yourself Unstuck 00:07:00 Capping Your Success End of the Year Activities 00:11:00 The Last Day 00:06:00 Order Your Certificate Order Your Certificate 00:00:00

**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** Imagine The Functional Skills Level 2 course is designed to boost your knowledge and confidence in essential areas such as English, Maths, and ICT. This fully flexible course is perfect for anyone looking to enhance their abilities, regardless of previous experience. With a focus on key areas that employers value, this course is an excellent way to build a strong foundation for your future. Whether you're looking to improve your literacy skills, sharpen your numeracy, or become more adept with technology, this course provides the tools you need to succeed. It’s an opportunity to gain the qualifications that matter, without the need to attend any physical classes. Perfect for those who prefer a self-paced learning approach, the course ensures that you gain valuable skills, all from the comfort of your own space. Functional Skills - QLS Endorsed Bundle Includes the following Courses Course 01: Diploma in Functional Skills Maths at QLS Level 2 Course 02: Diploma in Functional Skills English at QLS Level 2 Course 03: Diploma in Functional Skills IT at QLS Level 2 Course 04: Diploma in Facilities Management at QLS Level 5 Course 05: Certificate in Office Admin and Organisation Skills at QLS Level 3 Course 06: Advanced Diploma in Project Management at QLS Level 7 Course 07: Advanced Diploma in Retail Management at QLS Level 7 Course 08: Diploma in Security Management at QLS Level 5 Course 09: Diploma in Life Coaching at QLS Level 5 Course 10: Certificate in Public Relations at QLS Level 3 Learning Outcomes Analytical Skills: Hone your analytical abilities for effective decision-making. Communication Techniques: Develop effective communication strategies for diverse settings. Strategic Mindset: Cultivate a strategic mindset in Facilities Management. Organisational Prowess: Enhance organisational skills in Office Administration. Project Planning: Master the art of project planning and execution. Retail Strategies: Gain insights into retail strategies and leadership principles. Security Protocols: Develop a keen awareness of security protocols and risk management. IT Proficiency: Expand IT proficiency and leverage digital tools for optimal performance. Life-saving Skills: Acquire life-saving skills with Paediatric First Aid Training. Public Relations Mastery: Navigate the intricate world of public relations with finesse. Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Are you ready to elevate your skills, conquer challenges, and stand out in today's dynamic job market? Look no further! Introducing our exclusive Functional Skills - QLS Endorsed Bundle - a gateway to unlocking your true professional prowess. Immerse yourself in a comprehensive educational journey, spanning essential disciplines. From honing your mathematical prowess to mastering IT essentials, each course is meticulously crafted to elevate your proficiency. Dive into the intricacies of Facilities Management and gain insights into the dynamic realm of Retail Management. Navigate the nuances of Security Management and cultivate expertise in Office Administration and Organisation Skills. Take on a strategic path with our Advanced Diplomas in Project Management, fostering leadership and strategic thinking. Elevate your communication prowess with a Certificate in Public Relations, and ensure the safety of the little ones with a Certificate in Paediatric First Aid Training. This diverse bundle provides a holistic approach to skills development, empowering you with a rich tapestry of knowledge. Discover a host of practical learning outcomes as you progress through the courses. Sharpen your analytical abilities, enhance problem-solving skills, and cultivate a strategic mindset in Facilities Management. Develop effective communication techniques and organisational prowess in Office Administration. Master the art of project planning and execution with the Advanced Diploma in Project Management. Acquire a deep understanding of retail strategies and leadership principles in Retail Management. Foster a keen awareness of security protocols and risk management in Security Management. Expand your IT proficiency and leverage digital tools for optimal performance. Cultivate life-saving skills with a Certificate in Paediatric First Aid Training. Navigate the intricate world of public relations, mastering communication strategies for various contexts. Join us in redefining the learning experience. It's not just about gaining knowledge; it's about mastering Functional Skills that make you indispensable in any industry. Your success story begins here - where theory meets practice, and potential becomes performance. Certificate Once you've successfully completed your course, you will immediately be sent a CPD Accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 55 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking versatile skills enhancement. Those aiming to excel in facilities and security management. Aspiring office administrators and organisational wizards. Project management enthusiasts eager for strategic expertise. Retail management enthusiasts with leadership aspirations. IT enthusiasts aiming for enhanced proficiency. Individuals passionate about effective public relations. Caregivers and childcare professionals seeking first aid training. Career path Facilities Manager Security Manager Office Administrator Project Manager Retail Manager Public Relations Specialist Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. QLS Endorsed Certificate Hard copy certificate - Included

Course Overview The way you treat your customers can make or break the deal. That's why the first rule of building a successful business is excellent customer service.  Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career. The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.  So, join today and master the art of customer service! Course Sneak Peek Learning Outcomes Recognise the characteristics of quality customer service Understand the major principles of customer relationship management Develop the skills to establish effective communication with your customers Build the competence to handle customer complaints with expertise Identify the vital areas for improving the quality of customer service Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Customer service Problem-solving Customer relationship management Who Should Take this Customer Service Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive Retail Manager Course Curriculum Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Course Overview Learn the art of effective time management with our exclusive Online Time Management Training course! The way you use your time will determine the success and failure of your personal and professional life. That's why it is crucial to use your time wisely and effectively.  This course was designed with the aim of helping you make the most of your time. The engaging yet easily digestible modules will teach you how to evaluate your current work practice and make a priority list. Then you will grasp the strategies for avoiding procrastination and learn the essentials of setting and achieving major goals. By the end of the course, you will learn to use different strategies for time management. If you want to thrive in your personal and professional life, enrol on the course today and master time management!  Course Sneak Peek Learning Outcomes Understand the process of assessing your current work practices to gain efficacy. Learn how to manage your tasks efficiently and set priorities Pick up the strategies to overcome procrastination Develop the skills required for setting your goals Know how to develop a plan that will lead you to your goal Grasp effective time management techniques Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Time Management Scheduling Who Should Take this Online Time Management Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Time Management Training is available to learners of all academic backgrounds.  But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Online Time Management Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerTeacherOffice Worker Business person Course Curriculum Module 01: Importance and Benefits of Time Management Importance and Benefits of Time Management 00:05:00 Module 02: Assess Your Current Work Practice Assess Your Current Work Practice 00:07:00 Module 03: Identify the Priorities Identify the Priorities 00:12:00 Module 04: Overcome Procrastination Overcome Procrastination 00:13:00 Module 05: Set Your Goals Set Your Goals 00:08:00 Module 06: Plan The Work and Work The Plan Plan The Work and Work The Plan 00:13:00 Module 07: Effective Time Management Techniques Effective Time Management Techniques 00:09:00 Module 08: The Art of Anticipating The Art of Anticipating 00:08:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Course Overview Conflicts are responsible for wasting valuable time, creating a toxic work environment and disrupting relationships. That's why it is important to address the issues before they get out of hand. Learn how to resolve conflict and establish a peaceful environment in the workplace with our Conflict Resolution Skills Training course. Through the engaging modules of this course, you will gain a deep understanding of the principles of conflict resolution. Here, you will learn how to manage negative views and emotions. Then the course will focus on conflict resolution methods. Furthermore, the course will also teach you the strategies for using meditation for conflict resolution. So, if you want to add a valuable skill set to your resume and boost your employability, enrol now! Course Sneak Peek Learning Outcomes Learn the definition of conflict and how conflict sparks Know how to handle negative emotions and opinions Understand the process of looking at the situation from a broader point of view. Familiarise yourself with effective conflict resolution methods Learn how to use meditation in resolving conflicts Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Conflict management Problem-solving Team building Who Should Take this Conflict Resolution Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Who Should Take This Conflict Resolution Skills Training? Whether you're an existing practitioner or an aspiring professional, this Conflict Resolution Skills Training course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Conflict Resolution Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing and passing the Conflict Resolution Skills Training  successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in Hard Copy at £39 or in PDF format at £24. Career Path This exclusive Conflict Resolution Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive HR Executive Course Curriculum Module 01: Understanding Conflict and How it Begins Understanding Conflict and How it Begins 00:07:00 Module 02: Dealing with Emotions and Decisions During Conflict Dealing with Emotions and Decisions During Conflict 00:07:00 Module 03: Standing Back and Reaching Better Outcomes Dealing with Emotions and Decisions During Conflict 00:07:00 Module 04: Effective Conflict Resolution Methods Effective Conflict Resolution Methods 00:08:00 Module 05: What to Look for in Mediation What to Look for in Mediation 00:09:00 Module 06: Aftermath of a Conflict Aftermath of a Conflict 00:07:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00