6604 Courses in Cardiff delivered On Demand

In today’s fast-paced business landscape, understanding governance and risk management practices is not just a choice; it’s a necessity. The Governance and Risk Management Practices Course is designed to help professionals grasp the essential principles and strategies involved in managing risks while maintaining robust governance structures. Whether you’re already in a leadership role or aiming to strengthen your decision-making abilities, this course provides the knowledge to help you navigate the complexities of risk and governance frameworks effectively. It delves into key concepts, such as assessing risk exposure, developing control measures, and making informed decisions that drive organisational success. This course focuses on equipping you with the tools and insights to anticipate potential risks and understand the importance of governance within any business environment. By engaging with a structured and insightful curriculum, you will become adept at identifying and addressing risks, ensuring your organisation remains resilient in the face of challenges. With clear explanations, relevant case studies, and an emphasis on practical methodologies, the course offers a streamlined approach to managing risks while adhering to governance standards. Stay ahead of the curve, and safeguard your business with the strategies you’ll learn from this essential course. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Corporate Governance Module 02: Governance Structures and Mechanisms Module 03: Transparency, Disclosure and Ethics Module 04: Corporate Governance in ESG Module 05: Introduction to Risk Management Module 06: Risk and Types of Risk Module 07: Risk Management Process Module 08: Compliance and Ethics Module 09: Compliance Audit Learning Outcomes: Gain in-depth knowledge of corporate governance and its importance. Understand the structures and mechanisms that underpin corporate governance. Explore the ethical aspects of transparency and disclosure in business. Grasp the significance of corporate governance in the context of ESG. Identify and assess various types of risks that can impact businesses. Learn the ins and outs of risk management, compliance, and ethical auditing. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring business leaders Risk management professionals Compliance officers Corporate governance enthusiasts ESG-focused individuals Business students Professionals looking to enhance their knowledge Anyone interested in corporate ethics and transparency Career path Risk Manager Compliance Officer Corporate Governance Analyst ESG Specialist Business Consultant Corporate Ethics Auditor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Are you ready to dive into the world of recruitment? Our Recruitment Consultant Basics Course is designed to give you a solid understanding of the key elements needed for success in this fast-paced industry. Whether you're looking to begin your journey or refine your skills, this course covers everything you need to know. From the initial stages of recruitment to managing client relationships, we ensure that you build a foundation that prepares you for the challenges of the job market. Throughout the course, you'll explore the strategies that top recruitment consultants use to match candidates with the right roles, while managing expectations and ensuring a smooth process. Gain insights into client management, effective interviewing techniques, and the ins and outs of the recruitment lifecycle. This course is tailored to suit anyone looking to understand the core principles of recruitment and develop the essential skills for effective consultant work. With a clear, structured approach, we make sure you’re equipped with the knowledge to confidently pursue opportunities in the recruitment field. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Recruitment Consulting Module 02: Recruitment Process and Strategies Module 03: Candidate Assessment and Selection Module 04: Building Client and Candidate Relationships Module 05: Recruitment Strategies and Best Practices Module 06: Leveraging Technology in Recruitment Module 07: Legal and Ethical Considerations in Recruitment Module 08: Executive Search and Headhunting Module 09: International Recruitment and Global Talent Acquisition Learning Outcomes: Execute effective candidate assessment and selection techniques. Develop robust client and candidate relationships. Implement advanced recruitment strategies and best practices. Leverage technology proficiently within the recruitment process. Navigate legal and ethical considerations with confidence. Demonstrate expertise in executive search and global talent acquisition. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Recruitment Consultants Human Resources Professionals Talent Acquisition Specialists Career Changers Interested in Recruitment Business and Management Graduates Individuals Seeking Global Recruitment Knowledge Professionals Looking to Enhance Recruitment Strategies Those Pursuing a Career in Executive Search Career path Recruitment Consultant Talent Acquisition Manager HR Business Partner Executive Search Consultant International Recruitment Specialist Staffing Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Learn essential skills for a more inclusive world with our Disability Awareness & Inclusion Training course. Gain insights, strategies, and tools to foster equality.

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

The Skill Up Microsoft Office Specialist (MOS) Excel Mini Bundle is perfect for those looking to sharpen their digital desk toolkit. Whether you’re working in admin, learning the ropes, or just trying to get that spreadsheet to finally behave, this mini bundle includes MS Word, Touch Typing, Administrative Assistant, MS PowerPoint, and Time Management to keep things running smoothly. Everything's online, self-paced, and made to fit around your actual schedule—no alarms, no meetings, just you and your favourite hot drink. From drafting that Word document like a pro to whipping up a snazzy PowerPoint (with animations, of course), the Skill Up Microsoft Office Specialist (MOS) Excel Mini Bundle lets you learn it all without a rush. Learning Outcomes: Use Microsoft Word to create and format professional documents. Build efficient Excel sheets using time-saving functions. Create visual presentations confidently using PowerPoint tools. Develop keyboard speed and accuracy through typing skills. Understand key admin tasks in a support role. Apply time-saving techniques for daily office work. Who is this Course For: Admin assistants looking to improve digital office skills. Office workers needing Microsoft refresher knowledge. Virtual assistants managing multiple client tasks. Jobseekers targeting office-based support positions. Freelancers needing better time and document control. Students preparing for future workplace admin tasks. Career changers wanting basic software training. Anyone tired of guessing Excel formulas and button names. Career Path: Administrative Assistant – £23,000/year Office Coordinator – £25,000/year Data Entry Clerk – £21,000/year Virtual Assistant – £26,000/year Document Controller – £27,500/year PA/Secretary – £28,000/year

The Ethical Hacking – Cyber Security Courses Mini Bundle brings together five key subjects that offer insight into the secure (and insecure) world of tech: Cyber Security, GDPR, IT, Network Engineering, and HTML. Think of it as a no-nonsense starting point for those who want to understand how data flows, how breaches happen, and how not to be the person who clicked the wrong link. Designed to build foundational awareness, this bundle balances technical ideas with straightforward explanations. You’ll explore threats, protocols, basic web structure, and legal responsibilities—without any intimidating jargon. Whether you’re guarding your own laptop or setting the stage for a future IT path, this bundle keeps it clean and clever. Learning Outcomes: Identify key cyber threats and digital safety measures. Learn how GDPR applies to online data management. Understand HTML structure for basic webpage formatting. Explore computer networks and how they interact securely. Recognise IT system functions and common digital terms. Build digital literacy with entry-level cyber security skills. Who is this Course For: Beginners interested in IT and system security basics. Aspiring tech professionals seeking cyber-focused insights. Office staff managing GDPR-sensitive digital records. Support workers dealing with online portals or data. Students exploring pathways into digital infrastructure. Junior staff in network or admin-based roles. Developers looking to grasp security foundations. Curious minds who enjoy decoding tech puzzles. Career Path: IT Administrator – £27,000/year Cyber Security Trainee – £28,500/year HTML Email Developer – £29,000/year Network Support Assistant – £26,500/year Data Protection Assistant – £25,000/year Information Security Officer (Junior) – £30,000/year

The Ethical Hacking Courses for Beginners Mini Bundle introduces you to the world of cyber safety—without needing a hoodie or suspicious basement. It covers Cyber Security, IT, GDPR, Network Engineering, and Time Management, offering a well-rounded start to understanding how systems work and what keeps them from falling apart. Ideal for curious minds who’ve ever wondered what makes systems vulnerable or how networks talk to each other. Throw in some GDPR for good measure and time management to keep the overwhelm away. The Ethical Hacking Courses for Beginners Mini Bundle is informative, accessible, and refreshingly un-dramatic. Learning Outcomes: Understand core cyber security threats and prevention strategies. Recognise IT system structures and basic hardware/software functions. Explore fundamental network design and common vulnerabilities. Identify key GDPR rules affecting online data and systems. Organise tasks and manage deadlines using simple time strategies. Improve cyber awareness across digital tools and settings. Who is this Course For: Beginners curious about networks and cyber security issues. Professionals managing digital systems or online communication. IT support staff wanting structured learning in security. Admins working with digital records and GDPR data. Remote workers handling sensitive client or system data. Students considering roles in entry-level cyber security. Tech-savvy individuals who want formal IT knowledge. Anyone suspicious of phishing emails (and rightly so). Career Path: Junior Cyber Security Analyst – £28,000/year IT Support Technician – £26,500/year Network Administrator – £30,000/year Cyber Security Assistant – £27,500/year Digital Support Officer – £25,000/year Technical Administrator – £26,000/year

The Commercial & Domestic Cleaning Diploma Mini Bundle is designed for those who believe a clean space is a calm space. With focused modules on Cleaning, Personal Hygiene, Fire Safety, Plumbing, and Electrical Safety Management, this bundle brings together five tightly connected topics you’ll find useful in commercial or domestic settings. It’s ideal if you’re aiming to polish your knowledge from the comfort of your home. No heavy lifting—just smart, bite-sized content delivered in a clear, organised way. Whether you’re managing a workplace, maintaining a home, or planning a tidy little career shift, the Commercial & Domestic Cleaning Diploma Mini Bundle offers useful learning with no pressure. Learning Outcomes: Understand structured cleaning processes for various settings. Follow hygiene standards in domestic and shared environments. Identify fire risks and handle emergency-related procedures. Learn common plumbing issues and basic maintenance checks. Recognise safe practices in electrical hazard prevention. Apply cleaning safety methods efficiently and responsibly. Who is this Course For: Office or building maintenance staff wanting better knowledge. People responsible for cleaning in public facilities. Home-based carers or domestic helpers. Anyone pursuing roles in hospitality support teams. Those new to electrical and plumbing maintenance basics. Individuals seeking a safer, cleaner living environment. Employers looking to upskill team members easily. Anyone with a mop, a plug, and a curious mind. Career Path: Commercial Cleaner – £20,500/year Building Services Assistant – £24,000/year Janitor – £21,000/year Maintenance Support Officer – £25,000/year Facilities Cleaner Supervisor – £26,000/year Health & Safety Support Staff – £27,000/year

The Complete Microsoft Office Diploma Mini Bundle gives you a structured path into digital admin skills without the fuss. Inside, you’ll find MS Word, Audio Typing, MS Excel, Minute Taking, and MS Project—five powerful tools you’re likely to bump into in any office role. Whether you’re preparing meeting minutes like a legend or trying to figure out which tab in Project controls your deadlines, this bundle has your back. It’s all delivered online, in your time, with content that cuts straight to what you need to know—no fluff, no filler, just the good stuff for getting things done properly. Learning Outcomes: Create and format professional documents using Word features. Boost typing accuracy and transcription speed with confidence. Track projects using MS Project timelines and task tools. Record and format minutes with clear structure and clarity. Use Excel to organise, calculate, and present business data. Improve organisation and digital efficiency across office tasks. Who is this Course For: Professionals managing office workflows and projects. Personal assistants looking to sharpen admin skills. Admins handling documents, spreadsheets, and task plans. People new to minute taking in digital environments. Typists needing speed and accuracy in daily tasks. Those preparing for roles requiring Office Suite tools. Coordinators looking to stay organised under pressure. Anyone unsure where “that tab” is in MS Project. Career Path: Project Support Officer – £28,000/year Office Administrator – £24,500/year Minute Taker/Clerk – £22,500/year PA/Executive Assistant – £29,000/year Data and Reporting Officer – £27,000/year Document Control Coordinator – £30,000/year

The Facilities Management in the Workplace Mini Bundle is a tidy solution for those managing the moving parts of a busy operation. With training in Logistics and Transportation, Supply Chain Management, Operations Management, Purchasing and Procurement, and Quantity Surveying, it delivers core knowledge for running things behind the scenes—efficiently, and without spreadsheets attacking you in your sleep. Whether you’re already in a support role or eyeing a future one, this bundle helps you grasp how things flow, get bought, stored, moved, and monitored. The Facilities Management in the Workplace Mini Bundle won’t turn you into a wizard overnight, but it will help you get through Monday with fewer surprises. Learning Outcomes: Understand logistics processes in business and workplace settings. Learn how supply chains operate from order to delivery. Apply operational thinking to improve organisational efficiency. Recognise basic principles in purchasing and procurement roles. Understand how quantity surveying fits into project control. Improve awareness of coordination within operational functions. Who is this Course For: Staff working in operations and logistics departments. Professionals overseeing supply or procurement chains. Admins supporting facility or workplace operations. Purchasing teams looking to improve internal processes. Quantity surveying assistants in need of foundational theory. Workplace coordinators juggling resources and delivery planning. New hires in warehouse, facility, or logistics settings. Anyone who’s ever muttered “where did it all go?” Career Path: Facilities Coordinator – £28,000/year Logistics Administrator – £27,500/year Procurement Assistant – £26,500/year Supply Chain Analyst (Junior) – £29,000/year Quantity Surveyor Assistant – £30,000/year Operations Assistant – £26,000/year