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Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course is the gateway to unlocking your full potential as a confident and captivating presenter with essential skills and techniques to engage audiences, deliver impactful speeches and conquer stage fright. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn how to structure a presentation and include supporting data and insights Know basic PPT skills such as exploring PowerPoint's views, understanding Notes Pane, customizing the PowerPoint interface, or changing themes and colors Understand the design principles for compelling visuals and slides, such as duplicating and reordering slides or reusing and copying slides Learn how to use themes and layouts, add animations, print, reuse, and copy slides Understand Infographics and Media in PPT presentation such as adding and editing charts, advance chart options, structuring tables, and adding audio and video Get acquainted with new design features such as morph transitions, insert icons, 3D Animations, Pre-Animated 3D Models, and Insert Zoom Slides Understand how to work with pictures, remove the picture backgrounds, or create a photo album Learn how to navigate the ribbon, explore the menu bar, and understand the different tasks that can be performed Why Presentation Skills Training Course right for you? This comprehensive Presentation Skills Training course is the perfect way to kickstart your career in the field of presentation. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Presentation Skills Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Getting Started Welcome and Getting to Know Your Instructor What will You learn? Who is This Course For? Prepare Your Presentation Step 1 - Preparation Step 2 - Get to Know Your Audience Step 3 - Set Your Objectives Step 4 - Consider Your Approach Step 5 - Make a Presentation Plan Step 6 - Presentation Strategies & Techniques - Giving People a Reason to Listen Step 6 - Presentation Skills Step 6 - Effective Communication Step 6 - Verbal Communication Step 6 - Motivational Language Step 6 - Non Verbal Communication Step 6 - Telling Stories Step 6 - Memorable Content Step 6 - RER Method Step 6 - Using Case Studies Step 6 - Calming the Nerves Step 7 - Prepare Your Materials Step 8 - Practice Step 9 - Evaluation Step 10 - Presentation Day Contingencies The Final Word Guest Interview Wrap Up Who should take this course? This comprehensive Presentation Skills Training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of presentation. Entry Requirements There are no academic entry requirements for this Presentation Skills Training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Creating a compelling social media hook for your OneNote online course can significantly boost your visibility and attract more learners. Start by crafting a message that highlights the unique benefits of your course, such as its convenience, comprehensive content, and interactive features. Use engaging visuals and testimonials to showcase the value of your course. Leverage the power of storytelling to connect with your audience on an emotional level, making the learning experience relatable and desirable. Tailor your message to fit the platform you're using; for instance, a short and catchy hook for Twitter, a visually appealing post for Instagram, or a detailed and informative article for LinkedIn. Remember to include a clear call-to-action, encouraging potential students to sign up or learn more. By combining these elements, you can create a social media hook that resonates with your target audience and sets your OneNote course apart from the competition.

Overview With our intensive Diploma in Business Administration course, you can improve your professional skills. We create complete leaders with strong financial assessment, operational flexibility, and smooth communication by going beyond software expertise.Learn the fundamentals of handling money, creating budgets, writing reports, making presentations, and acting wisely. This investment advances your professional growth by expanding your skill set and opening up possibilities for opportunity.Join us now in exploring your abilities as a leader. Key Features of the Course: FREE Diploma in Business Administration CPD-accredited certificate Get a free student ID card with Diploma in Business Administration training (£10 applicable for international delivery) Lifetime access to the Diploma in Business Administration course materials The Diploma in Business Administration program comes with 24/7 tutor support Get instant access to this Diploma in Business Administration course Learn Diploma in Business Administration training from anywhere in the world The Diploma in Business Administration training is affordable and simple to understand The Diploma in Business Administration training is an entirely online How will I get my certificate? Upon successful completion of the Diploma in Business Administration course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is this course for? Anyone, anywhere, can jumpstart their business journey with the Diploma in Business Administration! No experience? No problem! This open-door program welcomes all, from any background, to dive into the exciting world of business. Requirements Our Diploma in Business Administration course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. This course structure allows for a convenient and adaptable learning experience. Career path Having these various qualifications will increase the value of your CV and open you up to multiple sectors, such as: Marketing Assistant: £20-30k HR Assistant: £22-32k Sales Representative: £25-40k Customer Service Advisor: £20-28k Administrative Assistant: £18-25k Remember: Salary ranges vary (based on experience, location, and company). Advance with further qualifications! Course Curriculum 10 sections • 91 lectures •What is Business Administration? •Business and Organisations •Management of Business •Business Organization Perspectives •Decision Making •Approaches to Leadership •Communication Basics •Know Thyself and The Message •Learn To Use Terms of Business Communication That Invoke Emotions •Pay Attention To Body Language •Learn To Use Terms That Spark Interest •The Benefits Of Presenting Your Message In 1 Minute •Financing Basics •Record Your Income •Make a List of Expenses First and Put Them in Categories •Countdown & Adjust •Review Regularly •Module One - Getting Started •Module Two - Human Resources Today •Module Three - Recruiting and Interviewing •Module Four - Retention and Orientation •Module Five - Following Up With New Employees •Module Six - Workplace Health & Safety •Module Seven - Workplace Bullying, Harassment, and Violence •Module Eight - Workplace Wellness •Module Nine - Providing Feedback to Employees •Module Ten - Disciplining Employees •Module Eleven - Terminating Employees •Module Twelve - Wrapping Up •Activites-Diploma in Human Resource Management •Module One - Getting Started •Module Two - Working with Words •Module Three - Constructing Sentences 2017 •Module Four - Creating Paragraphs •Module Five - Writing Meeting Agendas •Module Six - Writing E-mails •Module Seven - Writing Business Letters •Module Eight - Writing Proposals •Module Nine - Writing Reports •Module Ten - Other Types of Documents •Module Eleven - Proofreading and Finishing •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening •Module Three - Working with the Interface •Module Four - Your First Document •Module Five - Basic Editing Task •Module Six - Basic Formatting Tasks •Module Seven - Formatting Paragraphs •Module Eight - Advanced Formatting Tasks •Module Nine - Working with Styles •Module Ten - Formatting the Page •Module Eleven - Sharing Your Document •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening PowerPoint •Module Three - Working with the Interface •Module Four - Your First Presentation •Module Five - Working with Text •Module Six - Formatting Text and Paragraphs •Module Seven - Adding Pictures •Module Eight - Advanced Formatting Tasks •Module Nine - Working with Transitions and Animations •Module Ten - Setting Up Your Slide Show •Module Eleven - Showtime! •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening Excel •Module Three - Working with the Interface •Module Four - Your First Worksheet •Module Five - Viewing Excel Data •Module Six - Building Formulas •Module Seven - Using Excel Functions •Module Eight - Using Quick Analysis •Module Nine - Formatting Your Data •Module Ten - Using Styles, Themes, and Effects •Module Eleven - Printing and Sharing Your Workbook •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening and Closing Access •Module Three - An Introduction to Databases •Module Four - Sharing Data Using Apps •Module Five - Working in Your App •Module Six - An Introduction to Desktop Databases •Module Seven - Performing Basic Table Tasks •Module Eight - Working with Fields •Module Nine - Working with Table Relationships •Module Ten - An Introduction to Queries, Forms, and Reports •Module Eleven - Protecting Your Data •Module Twelve - Wrapping Up •Assignment - Diploma in Business Administration

Overview Communications & Public Speaking for Beginners Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Communications & Public Speaking for Beginners Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: Communications Mastery Quick, Ethical Ways to Cheat Your Way to Communication Success 00:03:00 You Are In Great Company - Find Out Who 00:02:00 GPS for Your Communications 00:02:00 You Will Be Motivating, Not Data Dumping 00:04:00 Exciting New Update to this Course 00:01:00 Getting Feedback So It Won't Hurt 00:03:00 Yes, Even Beginner CAN Tell Stories 00:04:00 Powering Your Points with Images and Slides 00:04:00 Practice in the Friendliest Environment of All 00:04:00 Test Tubes for You 00:03:00 You Have Earned a Professional Critique 00:02:00 Time to Give TJ a Piece of Your Mind 00:01:00 You have Now Mastered Basic and Beyond Communication Skills 00:09:00 Extra-Tips on How to Get Over Nervousness and Being Scared 00:09:00 Section 02: Public Speaking Mastery Intro - Public Speaking for Beginners 00:02:00 These Simple Secrets Will Make You Look Like a Public Speaking Veteran 00:03:00 You Will Never Have to Be Scared, Even Though Everybody Else Is 00:01:00 This Is How You Get Your Audience to Do What You Want 00:01:00 Unlock the Keys to Motivating Your Audience 00:04:00 Getting Feedback the Right Way to Make You Stronger 00:03:00 Mastering the Easiest Public Speaking Technique of All 00:04:00 Your Picture Will Be Worth More the a 1000 Words 00:02:00 Only Perfect Practice Makes Perfect 00:03:00 You Can Pass the Ultimate Test 00:02:00 You Have Earned a Personalize Coaching Session Now 00:01:00 Conclusion - You Are No Longer a Public Speaking Beginner 00:02:00 Section 03: Presentation Mastery Intro - Presentation Skills for Beginners 00:01:00 4 Quick Tips to Improve Your Presentation Skills In the Next Five Minutes 00:04:00 You Now Know the Dirty Little Secret of Presentation Skills 00:03:00 Never Waste Time Starting a Presentation Again 00:02:00 You Can Get the Audience to Do What You Want 00:04:00 Never Be Convicted of Death by PowerPoint 00:03:00 The Easy Way to Tell Relevant Stories 00:06:00 Your Own Free Focus Group 00:03:00 The Most Efficient Way to Practice You Presentation Skills 00:02:00 Passing the Ultimate Test 00:03:00 Now You Have Earned Personal Coaching 00:02:00 Conclusion- You Are No Longer a Beginner at Presentation Skills 00:01:00 Section 04: Create Incredible and Inexpensive Talking Head Videos The Video Advantage in All Your Proposals - Quick Win! 00:02:00 Hype versus Reality - Why Most People Never Create Simple Video 00:04:00 Mastering the Human Side Of Looking and Sounding Your Best on Video 00:10:00 How This Course Will Improve Your Business 00:02:00 Your Proposals will Stand Head and Shoulders above Your Competitors 00:06:00 Your Clients Will Find You Their Most Responsive Partner Ever 00:02:00 Your Website Can Be Video-Centric 00:02:00 Now You Can Answer Frequently Asked Questions Just Once! 00:02:00 Talk Your Customers through Your Whole Business Process 00:03:00 Have an Even Greater Presence on YouTube 00:04:00 Speak Your Thought Leadership 00:02:00 Your Exciting Video Newsletters Will Outshine Text Newsletters 00:02:00 Your Client Video Testimonials Will Prove Your Credibility Beyond a Doubt 00:03:00 Facebook Live Will Never Scare You Again 00:04:00 Project Your Best Face on Skype and Zoom 00:02:00 Deliver Keynote Speeches without Ever Leaving Home 00:04:00 Supercharge Your Public Relations Efforts with Video 00:02:00 The Crisis Communications Secret Weapon 00:02:00 Drastically Reduce Your Time Training Employees and Others 00:02:00 Anything You Can Type You Can Now Speak on Video 00:01:00 Conclusion - You are Now Ready to Use Video Successfully in All Communications 00:02:00

This course bundle is aimed at absolute beginners to IT who want to start a career as an IT Technician or just develop their skills in this area. The course assumes you have no technical knowledge of IT whatsoever. To understand what IT Technicians do and perform it at a technical level, you must first possess an understanding of basic IT literacy as well as certain technologies, which you will be taught through this course. Through this course, you will gain a series of globally recognised certifications from CompTIA and Microsoft, including the CompTIA A+, CompTIA Network+. You will also possess a set of technical skills you can apply to a vast range of IT job roles.

Unlock the power of your voice with our "Public Speaking Skills" course. Immerse yourself in a captivating journey where eloquence meets confidence. Enroll today and redefine your narrative!

Getting Started The CMI Level 2 Award in Team Leading covers team-leading skills and knowledge and is designed for practising or aspiring team leaders who wish to develop their knowledge and team-leading skills. A wide range of units allows individuals and employers to tailor the elements and size of the qualification to their needs specifically. The Level 2 Award in Team Leading is a concise and shorter course that gives you a substantial knowledge of core team-leading skills while focusing on the specific leadership areas appropriate to you and your workplace. You'll have a wide range of modules to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits This course will bring you many vital benefits, such as; Development of your skills in effective team leading Ensuring teams can meet organisational objectives Improve problem-solving skills Effective decision making Develop your knowledge of the roles and responsibilities of a team leader Key Highlights Are you a practising or aspiring team leader and wish to develop your team-leading skills and knowledge? Then, the CMI Level 2 qualification in Team Leading is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 2 Team Leading can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £27,835 per annum Supervisor, with an estimated average salary of £22,480 per annum Team Coordinator, with an estimated average salary of £25634 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 6 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study Assessment For each module you study, you will complete a written assignment of 1500 to 2,000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for practising or aspiring team leaders who wish to develop their knowledge and team-leading skills. You don't need any formal qualifications to study this course. However, to be eligible for this course, you must:  Be 18 years of age and over Possess the ability to complete the Level 2 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression On successful completion of a Level 2 qualification in Team Leading, several progression opportunities become available: Enhance your professional status by upgrading your CMI membership. Progress to other qualifications at the same level (e.g. from Level 2 Award to Level 2 Certificate Etc.). Progress to other qualifications at the next level (e.g. from Level 2 Certificate to Level 3 Certificate). Why gain a CMI Qualification? This course is perfect for you if you are a current or aspiring team leader and want to take your career to the next level. You will develop substantial knowledge of core team-leading skills while focusing on the specific leadership areas appropriate to you and your workplace. This course is designed for team leaders; to support the development of their skills in leading a team, making sure that team's work achieves organisational objectives, and contributing to planning, problem solving and decision making. Upon completing this course, you can progress to: CMI Level 3 Qualifications in First Line Management CMI Level 3 Coaching and Mentoring Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 2 Award in Team Leading, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners need to complete any combination of units to a minimum of 5 credits. The minimum Total Qualification Time is 50 hours, including 15 Guided Learning Hours. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Personal development as a team leader Reference No : Unit 2001V1 Credit : 6 || TQT : 60 LEARNING OUTCOMES 1. Be able to identify work objectives and the skills and knowledge required to meet them. 2. Be able to agree, implement and review the development plan to meet work objectives 3.Understand team leader's responsibility for welfare in the work area. UNIT2- Communicating with a team Reference No : Unit 2002V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Understand the role of communication in leading a team 2. Understand how to organise team briefings 3. Understand how to lead team briefings UNIT3- Controlling resources Reference No : Unit 2004V1 Credit : 6 || TQT : 60 LEARNING OUTCOMES 1. Be able to identify and source resources needed to achieve team objectives 2. Be able to manage the resources effectively and efficiently to achieve team objectives 3. Be able to identify and reduce resource wastage UNIT4- Monitoring team performance Reference No : Unit 2003V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Understand the team objective(s) and plan for achievement. 2. Be able to plan to achieve team objective(s). 3.Be able to monitor and review the team's performance. UNIT5- Building work relationships Reference No : Unit 2005V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Understand how to communicate and maintain working relationships with the manager 2. Understand how to communicate and maintain working relationships with the team. 3. Understand how to develop work relationships outside the team UNIT6- Developing team needs Reference No : Unit 2006V1 Credit : 6 || TQT : 60 LEARNING OUTCOMES 1. Understand how to plan and implement induction for a new team member 2. Understand how to identify and plan the training needs of team members. 3. Be able to train a team member to carry out a task. UNIT7- Providing customer service Reference No : Unit 2007V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Be able to identify the team's customers and the level of service required 2. Be able to identify and resolve customer service issues. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Register on the Microsoft Teams Course today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Microsoft Teams Course course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course? Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Course Content Microsoft Teams - Introduction PROMO Video 00:01:00 Introduction on Microsoft Teams 00:02:00 Free and Paid versions 00:02:00 Accessing Teams - Web or Desktop 00:02:00 Installing Desktop 00:02:00 Mastering Microsoft Teams Managing Teams and Members 00:05:00 Inviting Members 00:05:00 Managing Channels 00:07:00 Chat 00:04:00 Collaboration with Word, Excel, PowerPoint 00:10:00 Voice & Video Calls 00:05:00 Meetings - Available on the Paid version of Microsoft Teams 00:03:00 Adding More Apps 00:08:00 Activity 00:02:00 Search Bar 00:03:00 Settings 00:05:00 Multiple Organizations 00:02:00 Microsoft Teams Mobile 00:05:00 Top Microsoft Teams Tips TIP#1 - Forwarding Email 00:03:00 TIP#2 - Saving Items 00:01:00 TIP #3 - Naming Group Chats 00:01:00 TIP #4 - Connectors 00:03:00 TIP #5 - Live Captions in Meetings 00:02:00 TIP #6 - Top Shortcuts 00:03:00 TIP #7 - Customize the Environment 00:02:00 TIP #8 - Channel Notifications 00:02:00 TIP #9 - Private Channels 00:02:00 TIP #10 - Pin Channels 00:01:00 TIP #11 - Post Announcements 00:02:00 Assignment Assignment - Microsoft Teams Course 6 days, 4 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Description: This VMware Ultimate Bootcamp vSphere 4 will help you to learn advanced virtualization concepts and explores the VMware vSphere 4.0 product suite. The objective is to instill the knowledge required for you to do your job efficiently and effectively, starting from installation of the product to real-world troubleshooting issues. The focus is not limited only to learning and harnessing the power of VMware but the entire concept of virtualization, and other 3rd party tools and technologies that will enhance VMware capabilities and increase the student's virtualization expertise. You will be introduced with Expert Lectures, Certificate Of Completion, PowerPoint Visuals, Demonstrations, Review Quizzes, Mobile Access, Workbooks, and more. This comprehensive series will prepare you to become a certified professional virtualization expert. You can join this course to Experience the comprehensive content included in multiple VMware vSphere. Assessment & Certification: To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our VMware Ultimate Bootcamp vSphere 4 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Series Introduction and Methodology Series Methodology 00:15:00 Virtualization Overview Virtualization Overview 00:37:00 Planning and Installing ESX Planning the ESX Deployment 00:14:00 vSphere 4 Deployment Guidelines 00:38:00 ESX Installation 00:06:00 ESX Management 00:06:00 Configuring Hostname Resolution and NTP 00:03:00 Troubleshooting ESX Server 00:08:00 Tools to Administer ESX Overview of 3rd Party Tools 00:31:00 ESX Configuration Commands 00:26:00 Configuring Networking Creating and Modifying Virtual Networks 00:46:00 Creating and Modifying Virtual Networks Using CLI 00:08:00 Configuring Storage Storage Concepts 00:13:00 iSCSI Storage (GUI and Command Line) 00:21:00 Fibre Channel Storage 00:05:00 VMFS Datastores (GUI and Command Line) 00:24:00 NAS Storage and NFS Datastores (GUI and Command Line) 00:12:00 Raw Device Mapping (RDM) 00:04:00 vCenter Server and Licensing Licensing 00:09:00 vCenter Server Installation 00:11:00 vCenter Server Inventory 00:04:00 Managing vCenter Server 00:11:00 Planning vCenter Server Deployment 00:10:00 Troubleshooting vCenter Server and Database 00:06:00 Troubleshooting the vSphere Client 00:03:00 VM Creation Configuration and Snapshots Create a VM 00:26:00 Create Multiple VMs, Templates and Clones 00:16:00 Virtual Appliances 00:04:00 VMware Converter (P2V - V2V) 00:15:00 Manage VMs 00:19:00 VM Startup Shutdown 00:03:00 VM Snapshots 00:08:00 Web Access 00:08:00 VM Troubleshooting 00:05:00 Security and Permissions Controlling User Access and Passwords 00:22:00 ESX Active Directory (AD) Integration 00:03:00 Managing Firewalls 00:07:00 SSH Access 00:06:00 Running Elevated Commands (su sudo setuid setgid) 00:08:00 VMsafe and vShield Zones 00:04:00 Advanced ESX and vCenter Management Configuring Vmotion 00:16:00 Storage VMotion 00:07:00 Distributed Resource Scheduler (DRS) Cluster 00:13:00 Resource Pools and Monitoring 00:24:00 vNetwork Distributed Virtual Switches 00:08:00 Host Profiles 00:03:00 Linked Mode Group of vCenter Servers 00:03:00 Patching and Upgrading ESX Patching ESX Server 00:04:00 Patching with Update Manager 00:14:00 Upgrades and Migrations 00:14:00 Disaster Recovery and Backup Site Recovery Manager (SRM) 00:03:00 High Availability (HA) 00:21:00 VM Fault Tolerance 00:04:00 Microsoft Clustering 00:03:00 Backup Strategies 00:08:00 Using VCB Command Line Utilities 00:06:00 VMware Data Recovery 00:05:00 Third Party Backups 00:06:00 Server and VM Monitoring Tools for Optimization 00:28:00 VM Performance Monitoring 00:16:00 Configuring Alarms 00:07:00 ESX and vCenter Logs 00:14:00 Installing and Configuring ESXi ESXi Overview 00:04:00 ESXi Installation 00:06:00 ESXi Management 00:10:00 Mock Exam Mock Exam- VMware Ultimate Bootcamp vSphere 4 00:20:00 Final Exam Final Exam- VMware Ultimate Bootcamp vSphere 4 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This VMware Ultimate Bootcamp vSphere 4.1 will teach you advanced virtualization concepts and explore the VMware vSphere 4.1 product suite. The course objective is to install the knowledge required for you to do your job effectively and effectively, starting from installation of the product to real-world troubleshooting issues. The course focus is not limited only to learning and harnessing the power of VMware but the entire concept of virtualization, and other 3rd party tools and technologies that will enhance VMware capabilities and increase the student's virtualization expertise. In this course you will be introduced with Expert Lectures, Certificate of Completion, PowerPoint Visuals, demonstrations, Review Quizzes, Mobile Access, work books, and more. This course will help you to prepare yourself to become a certified professional virtualization expert. Assessment & Certification: To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our VMware Ultimate Bootcamp vSphere 4.1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Introduction and Methodology Learn IT! Do IT! Know IT! FREE 00:06:00 Virtualization Overview Why Virtualize 00:46:00 Planning and Installing ESX/ESXi Planning the ESX ESXi Deployment 00:12:00 vSphere 4.1 Deployment Guidelines 00:12:00 vSphere Hypervisor (ESXi) Installation 00:05:00 ESX Installation 00:20:00 Configuring Hostname Resolution and NTP 00:08:00 Troubleshooting ESX ESXi 00:11:00 Using Tools to Administer a VMware Environment Overview of 3rd Party Tools 00:10:00 ESX ESXi Management 00:21:00 Linux Command Review 00:07:00 Troubleshooting the vSphere Client (VIC) 00:02:00 Configuring Networking Creating & Modifying Virtual Networks 00:31:00 Creating & Modifying Virtual Networks Using CLI 00:27:00 Configuring Storage Storage Concepts 00:26:00 iSCSI Storage (GUI & Command Line) 00:38:00 Fibre Channel Storage 00:09:00 VMFS Datastores (GUI & Command Line) 00:29:00 NAS Storage and NFS Datastores (GUI & Command Line) 00:11:00 Raw Device Mapping (RDM) 00:04:00 vCenter Server 4.1 and Licensing Licensing 00:16:00 vCenter Server Installation 00:13:00 vCenter Server Inventory 00:34:00 Managing vCenter Server 00:08:00 Planning vCenter Server Deployment 00:07:00 Troubleshooting vCenter Server and Database 00:12:00 VM Creation, Configuration, and Snapshots Create a VM 00:27:00 Create Multiple VMs, Templates, & Clones 00:10:00 Virtual Appliances 00:22:00 VMware Converter (P2V - V2V) 00:20:00 Manage VMs 00:22:00 Virtual Machine Startup/Shutdown 00:07:00 Virtual Machine Snapshots 00:18:00 Web Access 00:13:00 Virtual Machine Troubleshooting & Best Practices 00:03:00 Security and Permissions Controlling User Access and Passwords 00:39:00 ESX ESXi Active Directory (AD) Integration 00:10:00 Managing Firewalls 00:11:00 SSH Access 00:06:00 Running Elevated Commands (su, sudo, setuid setgid) 00:07:00 VMsafe and vShield Zones 00:09:00 Server and VM Monitoring Optimizing Resources 00:31:00 Performance Monitoring 00:32:00 Configuring Alarms 00:07:00 ESXi ESX and vCenter Logs 00:10:00 Advanced ESX/ESXi and vCenter Management Storage Views & Topology Maps 00:09:00 Storage vMotion 00:13:00 Configuring vMotion 00:16:00 Distributed Resource Scheduler (DRS) Cluster 00:22:00 vNetwork Distributed Virtual Switches 00:27:00 Host Profiles 00:10:00 Linked Mode Group of vCenter Servers 00:04:00 Patching and Upgrading ESX Patching ESX ESXi Standalone Hosts 00:07:00 Patching with Update Manager 00:24:00 Upgrades and Migrations 00:18:00 Disaster Recovery and Backup Site Recovery Manager (SRM) 00:07:00 High Availability (HA) 00:19:00 VM Fault Tolerance 00:06:00 Microsoft Clustering 00:04:00 Backup Strategies 00:01:00 Using VCB Command Line Utilities 00:05:00 VMware Data Recovery 00:24:00 Third Party Backups 00:07:00 Mock Exam Mock Exam- VMware Ultimate Bootcamp vSphere 4.1 00:20:00 Final Exam Final Exam- VMware Ultimate Bootcamp vSphere 4.1 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00