24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that 70% of change initiatives fail in the UK according to a study by Deloitte? Are you involved in implementing changes within your organisation and want to see a higher success rate? This Change Management Practitioner Bundle equips you with the skills and knowledge to effectively lead and manage change across all levels of an organisation. This Change Management bundle combines essential courses to give you a well-rounded understanding of change management principles and practices. You'll learn how to assess the need for change, develop a clear vision and strategy, manage stakeholder engagement, and build resilience within teams. Additionally, you'll gain valuable leadership and project management skills to ensure a smooth and successful transition. We proudly offer 18 courses within the Change Management Practitioner bundle, These Courses are: Course 01: Change Management Course 02: New Manager Course 03: Advanced Diploma in Leadership and Management at QLS Level 7 Course 04: Project Management Diploma- Level 5 Course 05: Leadership Skills Course Course 06: Facilities Management Certificate (FMC) Course 07: Diploma in Employee Management Course 08: Performance Coaching & Mentoring Course 09: Team Building & Management Course 10: Managerial Accounting Training Course 11: Sexual Harassment in the Workplace Course 12: Diploma in Meeting Management Course 13: Cross-Cultural Awareness Training Course 14: Unconscious Bias Training Course Course 15: Level 3 Performance Management Course 16: Compliance Risk and Management Course 17: Workplace Productivity Course Course 18: Workplace Confidentiality In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Change Management Bundle. Course 19: Professional CV Writing Course 20: Job Search Skills Course 21: Self Esteem & Confidence Building Course 22: Professional Diploma in Stress Management Course 23: Complete Communication Skills Master Class By mastering the art of change management, you'll become a valuable asset in any organization. This bundle empowers you to lead successful change initiatives, minimize disruptions, and ensure a smooth transition for your team. Take control of your career and enrol today! Learning Outcomes of Change Management Bundle: Develop a change management strategy aligned with organizational goals. Identify and manage stakeholder resistance to change. Effectively communicate change initiatives to all levels of the organization. Build and lead high-performing teams through change processes. Evaluate the success of change initiatives and implement corrective actions. Apply best practices in project management for successful change implementation. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Change Management Get a free student ID card with Change Management Training program (£10 postal charge will be applicable for international delivery) The Change Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Change Management course materials The Change Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Change Management Course Overview What is Change? The Change Cycle The Human Reaction to Change The Pace of Change The Four Room Apartment Dealing with Resistance Adapting to Change Strategies for Dealing with Anger Managing Stress Course 02: New Manager Module One: Managers Are Made, Not Born Module Two: Create A Management Track Module Three: Define And Build Competencies Module Four: Managers Learn By Being Managed Well Module Five: Provide Tools Module Six: Provide Support Module Seven: Identify Strong Candidates Early Module Eight: Clearly Define The Management Track Module Nine: Empower New Managers Module Ten: Provide Growth Opportunities Course 03: Advanced Diploma in Leadership and Management at QLS Level 7 Module 01: Principles Of Management Module 02: Applied Theories On Leadership Module 03: Leadership And Management Differences & Applications Module 04: Obstacles In Leadership And Management Module 05: Different Leadership Styles Module 06: Impact Of Different Leadership Style And Mentoring =========>>>>> And 20 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*23 = £300) CPD Hard Copy Certificate: £29.99 CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Managers Team Leaders Project Leaders HR Professionals Change Agents Requirements You will not need any prior background or expertise to enrol in this Change Management Practitioner bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Change Manager Project Manager Team Leader Business Analyst Consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
Course Overview Discover how to reach your full potential as a leader and be capable of inspiring other individuals to meet their objectives with this training for Advanced People Management. Taking on the role of a team leader or business owner means interacting with groups of people and successfully directing their efforts. With this insightful course, you'll be granted valuable techniques and tips for taking on these responsibilities and learning the skills that make for outstanding leadership. This People Management tutorial takes a focused and professional look at ways in which individuals can be motivated and why assertiveness is an important quality to have. You will be shown the differences between management and coaching, how to show fairness and equality in a working environment, make use of motivational strategies, and much more. This is a valuable and honest exploration of personal management techniques which could allow you to become a valued and respected mentor and boss to your employees and colleagues. This best selling Advanced People Management has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Advanced People Management is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Advanced People Management is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Advanced People Management is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Advanced People Management, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Advanced People Management will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Advanced People Management to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
Embark on the voyage to leadership mastery with our comprehensive "Advanced Leadership & Management Diploma" bundle. Within this collection of 18 specialized courses, you'll find a reservoir of theoretical knowledge covering an array of crucial management subjects, from project and team management to office administration and cross-cultural awareness. In a world that prizes effective management and assertive leadership, our bundle is your comprehensive guide to outshine the competition. It's time to boost your theoretical acumen, expand your leadership horizons, and steer your team to unparalleled success with the Advanced Leadership & Management Diploma bundle. Your journey to extraordinary leadership begins here! We proudly offer 18 courses within the Advanced Leadership & Management Diploma bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: Leadership & Management Course 02: Project Management Course 03: Team Management and Leadership Development Training Course 04: Team Leader Course 05: Compliance Risk and Management Course 06: Agile Project Management Course 07:Course 08: Office Administration & Skills Diploma Course 09: Diploma in Performance Management Course 10: Diploma in Employee Management Course 11: Team Building & Management Diploma Course 12: Self Esteem & Confidence Building Course 13: Critical Thinking in The Workplace Course 14: Diploma in Meeting Management Course 15: Cross-Cultural Awareness Training Course 16: Ultimate Microsoft Excel For Business Bootcamp Course 17: Level 3: Public Speaking Diploma Course Course 18: Confidence Building & Assertiveness In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes of Leadership & Management: Gain a comprehensive theoretical understanding of Leadership & Management principles. Understand Leadership & Management methodologies, particularly agile techniques. Develop abilities for effective team Leadership & Management. Master the skills required for efficient Leadership & Management. Enhance your ability to manage compliance risks and drive performance. Understand the importance of cross-cultural awareness and critical thinking in the workplace with our Leadership & Management Gain expertise in goal setting, public speaking, and building self-esteem and confidence. This Advanced Leadership & Management Diploma bundle covers topics from project and team management to performance optimization and office administration. Each course has been carefully curated to provide a solid theoretical foundation that prepares you to lead with confidence and manage with efficiency. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Career path Team Leader Office Administrator Project Manager Compliance Manager Agile Project Manager Management Consultant Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
Dive into an enriching online experience with the Hospitality Management, Restaurant Management, Tourism, and Catering Management bundle! This set of 20 expertly curated courses caters to diverse interests in the hospitality sector. Combining industry wisdom with digital convenience, the bundle offers a mix of fundamental and advanced insights. Whether you're entering the field or expanding your expertise, this package is your ticket. Plus, enjoy complimentary PDF certificates for each course. Enrol today and steer your hospitality career or personal growth in the right direction! This premium bundle comprises the following courses, QLS Endorsed Course: Course 1: Diploma in Hospitality Management at QLS Level 5 CPD QS Accredited Courses: Course 2: Hospitality - Concierge Course 3: Restaurant Management Course 4: Hotel Revenue Management Course 5: Receptionist Skills Course 6: Event Planning Course 7: Leisure Management Course 8: Travel and Tourism Course 9: Digital Photography Diploma Course 10: Catering Management Course 11: HACCP Training Course Course 12: Food Hygiene and Safety Course 13: Cooking and Chef Bundle Course 14: Cleaning: House-cleaning Course 15: Diploma in Customer Relationship Management (CRM) Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices. Develop practical skills applicable to real-world situations. Enhance personal and professional growth. Build a strong knowledge base in your chosen course via the Hospitality Management Bundle. Benefit from the flexibility and convenience of online learning. With the package, validate your learning with a CPD certificate. The Hospitality Management, Restaurant Management, Tourism and Catering Management bundle boasts prestigious CPD accreditation, representing unparalleled quality. With up-to-date materials, this bundle offers an ever-evolving educational journey. Dive into a curated anthology of 15 courses, each offering diverse learning experiences. Whether you're kickstarting your career, exploring a switch, or enhancing skills, this bundle ensures flexible, quality learning. Let it guide your continuous educational voyage. Certificate of Achievement: QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field. The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters. Upon completion, learners will receive a Free Premium QLS Endorsed Hard Copy Certificate titled 'Diploma in Hospitality Management at QLS Level 5' & 20 Free CPD Accredited PDF Certificates. These certificates serve to validate the completion of the course, the level achieved, and the QLS endorsement. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 340 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Thebundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Hospitality Management, Restaurant Management, Tourism and Catering Management course. Career path Unleash your potential with the Hospitality Management, Restaurant Management, Tourism and Catering Management bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Hospitality Management bundle package. Certificates Certificate Of Completion Digital certificate - Included CPD Quality Standard Certificate Hard copy certificate - Included Free 20 CPD Accredited PDF Certificates. QLS Endorsed Certificate Hard copy certificate - Included
Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Strategic Planning and Analysis for Content Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The Strategic Planning and Analysis for Content Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Strategic Planning and Analysis for Content Management bundle will help you build a solid foundation to become a proficient worker in the sector. This Strategic Planning and Analysis for Content Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:Content Management Course 02:How To Do Keyword Research For SEO & Ranking On Google Course 03:Content Writing & Copy Writing For SEO and Sales Course 04:Email Content Writing Course 05:Email Etiquette Course 06:Marketing Fundamentals Course 07:Personal and Networking Skills Course 08:Effective Communication Skills Diploma Course 09:Decision Making and Critical Thinking Course 10:Corporate Social Responsibility (CSR) Course 11:Microsoft Access Complete Course (Beginner, Intermediate, Advanced) Course 12:MS Word Diploma Course 13:Pinterest Marketing Course 14:Youtube Marketing Diploma Course 15:Affiliate Marketing Course 16:Digital Marketing - Growth Hacking Techniques Course 17:Digital Marketing and Advertising Level 3 Course 18:Lead Generation with Attraction Marketing for Business Course 19:Social Media Marketing Training Course 20:LinkedIn Marketing & Sales Lead Generation Blueprint Course 21:TikTok Marketing for Business Course 22:Facebook Marketing Course 23:Instagram Marketing Course 24:Property Marketing Course 25:Marketing Online Course Course 26:Strategic Planning and Analysis for Marketing Course 27:Webinar Marketing Funnel Course 28:Sales & Selling Management Course Course 29:Customer Relationship Management Course 30:Visual Merchandising 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made Strategic Planning and Analysis for Content Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Strategic Planning and Analysis for Content Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Strategic Planning and Analysis for Content Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Strategic Planning and Analysis for Content Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.
Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Operations Management Now Give a compliment to your career and take it to the next level. This Operations Management will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Operations Management will help you keep ahead of the pack. The Operations Management incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Operations Management will add extra value to your resume to stand out to potential employers. Along with this Operations Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Operations Management? Course 1: Compliance Training Level 2 Course 2: Merchandising Course 3: Warehouse Course 4: Performance Management Course 5: Diploma in Lean Process and Six Sigma Course 6: Ecommerce Management Course 7: Level 3 Tax Accounting Course 8: Network Security Level 2 Course 9: Commercial Law 2021 Course 10: Decision Making and Critical Thinking As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Operations Management to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Operations Management: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum of this Operations Management Bundle Course 1: Operations Management Module 01: Introduction to Operations Management Module 02: Project Management Module 03: Business Development and Succession Planning Module 04: Process Management Module 05: Supply Chain Management Module 06: Planning & Forecasting Operations Module 07: Procurement & Purchasing Management Module 08: Manufacturing & Delivery Operations Module 09: Quality Management xcvxcv Module 10: Managing Risk and Recovery Module 11: Performance Management Module 12: Talent Management Module 13: Communication Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Module 18: Business Environment Module 19: Business Writing Skills -------- 9 More Courses ---------- How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Requirements There is no time limit for completing this Operations Management course, it can be studied in your own time at your own pace. Career path Having these Operations Management expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included
**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** People are the heartbeat of every organisation—and managing people takes more than just a smile and a spreadsheet. This Human Resources Management Diploma Level 4 (QLS Endorsed) is built for those who want to understand what truly keeps a team running smoothly. From hiring to handling disputes, building better staff engagement to understanding workplace laws—this course digs into the details HR professionals need to know. If your idea of HR is just holiday requests and interviews, think again. This goes deeper—minus the jargon and fluff.The course is structured to give you solid HR knowledge from all sides, whether it’s recruitment, performance reviews, or handling sticky situations with professionalism. It’s designed for those aiming to lead or support HR functions without needing years of prior experience. Whether you're working in admin, team leadership, or looking to explore a new direction in people management—this course will give you the right kind of knowledge, in the right kind of way. Fully online, flexible, and informative without putting you to sleep. Human Resources Management - QLS Endorsed Bundle Includes the following Courses Course 01: Diploma in Human Resources Management at QLS Level 4 Course 02: Diploma in Change Management at QLS Level 5 Course 03: Certificate in Bereavement and Grief Counselling at QLS Level 3 Course 04: Diploma in Corporate Compliance and Risk Management at QLS Level 3 Course 05: Certificate in Office Admin and Organisation Skills at QLS Level 3 Course 06: Certificate in Public Relations at QLS Level 3 Course 07: Award in Event Management at QLS Level 2 Course 08: Diploma in Career Coaching at QLS Level 5 Course 09: Diploma in Security Management at QLS Level 5 Course 10: Advanced Diploma in Project Management at QLS Level 7 Learning Outcomes Develop event planning expertise for seamless execution. Acquire adept office administration and organisational skills. Master corporate compliance and risk management strategies. Hone public relations techniques for effective communication. Attain advanced proficiency in human resources management. Navigate complex corporate governance principles and practices. Develop security management skills for a secure work environment. Cultivate grief counselling capabilities with sensitivity and empathy. Gain strategic insight into project management at an advanced level. Excel in the integration of diverse skills across various disciplines. Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Behind every successful sales team is not just a string of impressive numbers, but a thriving workplace culture crafted by our dedicated Human Resources team. In this bundle, we explore how the human element, championed by HR, is a key ingredient in our journey to success. This curated collection of courses spans a range of essential disciplines, empowering you with versatile skills applicable across diverse industries. Dive into the intricacies of Event Management and HR Management, honing your organisational prowess. Explore the nuances of Bereavement and Grief Counselling, fostering empathy and support. Elevate your strategic thinking with Diplomas in Corporate Compliance, Risk Management, and Corporate Governance, ensuring you're equipped to navigate complex business landscapes. Cultivate essential administrative finesse with Certificates in Office Admin, Organisation Skills, and Public Relations. Progress through the tiers, mastering Human Resources Management and Security Management, culminating in an Advanced Diploma in Project Management. This multifaceted bundle is your gateway to a well-rounded skill set, providing a springboard for success in various professional arenas. By doing this bundle you will gain the ultimate understanding in strategic planning, organisational leadership, crisis management, and interpersonal communication. Develop expertise in compliance, risk mitigation, and project execution. Sharpen administrative skills for seamless office operations and public relations finesse. Master the intricacies of human resources and security management, equipping yourself for diverse roles in the professional landscape. This bundle is designed to nurture well-rounded professionals with a holistic understanding of critical business functions. Certificate Once you've successfully completed your course, you will immediately be sent a CPD Accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Health and Safety Professionals Managers and Supervisors Mental Health Care Workers Childcare and Education Professionals Individuals in Substance Control Roles Psychology Enthusiasts Art Therapy Practitioners Those Pursuing Career Advancement Career path Health and Safety Manager Mental Health Care Coordinator Child Safeguarding Officer Substance Control Specialist Psychology Research Assistant Art Therapist Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. QLS Endorsed Certificate Hard copy certificate - Included
Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access