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Course Overview Receptionists play an important role in office support, with a diverse range of duties from welcoming customers to scheduling appointments and dealing with clients. To succeed in this role, you'll need to have an array of soft skills and be an excellent communicator.  This is where this Receptionist Skills Course comes in!  In this Online Receptionist Course, you will learn a range of skills needed to excel in any office support role. It will teach you all about telephone etiquette, time management, business communication, organisation, and much more. You will also familiarise with fundamental office procedures. The role and responsibilities of a Receptionist will be discussed throughout the course, through case studies designed for aspiring professionals. What's more, this course is packed with tips and strategies for self-empowerment and professional development, including how to stay disciplined and manage workplace stress. Gain a recognised qualification in Admin & Receptionist Skills and advance your career today! What You Will Learn In this Receptionist Training Course, you will learn a wide range of transferable skills and administrative skills needed to become a successful Receptionist. It covers ley office procedures, office etiquette, professional development techniques, and much more. Strategies for Getting Organised & Managing Your Time Improving Your Verbal and Nonverbal Communication Self-Empowerment Techniques for the Workplace How to Work Effectively in a Team of Two An Overview of Office Administrative Procedures The Role & Responsibilities of a Receptionist What You Should Include in Your Binder How to Schedule and Prioritise Your Time Business Writing and Telephone Etiquette How to Deal With Difficult Customers/Clients Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Overview Provide immediate help and long-term care for all animals when you train to become a certified First Aider for pets. This Mastering Pet First Aid course delivers a wealth of knowledge for treating injuries and sickness in animals, alongside lengthier forms of treatment. As the owner of animals or a worker in regular contact with them, it's essential to know how to react if there's an accident or they show signs of distress. This innovative guide will teach you a variety of skills, from checking on limping dogs to examining severe wounds, and even resuscitating an unconscious pet. Give your animals the care they deserve. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Mastering Pet First Aid. It is available to all students, of all academic backgrounds. Requirements Our Mastering Pet First Aid is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path This Pet First Aid Course will provide you with all of the theoretical information you need to flourish in the appropriate profession. Enroll in our course right now to get started on the path to take your profession to the next level. Course Curriculum 2 sections • 24 lectures • 06:00:00 total length •Introduction to Pet First Aid: 00:15:00 •What is First Aid?: 00:15:00 •Abscess & Bandaging: 00:15:00 •Bee Stings / Insect Bites & Bleeding: 00:15:00 •Bloat and Burns: 00:15:00 •Cardiopulmonary Resuscitation (CPR): 00:15:00 •Chemical Injuries, Dehydration: 00:15:00 •Diarrhea, Vomiting & Difficult birth: 00:15:00 •Electrocution & Eye Injuries: 00:15:00 •Fainting/Dizziness (Syncope): 00:15:00 •First Aid for Choking & Poisoning: 00:15:00 •Fractures / Injuries: 00:15:00 •Hyperthermia (Heat Stroke, Heat Prostration): 00:15:00 •Impalement Injuries, Near Drowing: 00:15:00 •Physical Exam Checklist for Pets: 00:30:00 •Preventing a Health and Safety Crisis: 00:15:00 •Choking & Poisoning: 00:15:00 •Travelling: 00:15:00 •Shock: 00:15:00 •Snakebite: 00:15:00 •Straining & Sunburn: 00:15:00 •When Your Pet Cannot Breathe: 00:15:00 •Conclusion to Pet First Aid: 00:15:00 •Assignment - Mastering Pet First Aid: 00:00:00

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Hospital Receptionist & Secretary will teach you about the medical secretarial profession and the skills needed to do the job successfully. This Hospital Receptionist & Secretary will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Hospital Receptionist & Secretary will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this Hospital Receptionist & Secretary, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Hospital Receptionist & Secretary Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Course. **Courses are included in this Hospital Receptionist & Secretary Bundle Course Course 01: Hospital Receptionist & Secretary Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 4 Time Management Course Course 05: Level 5 Negotiation Skills Course Course 06: Level 5 Report Writing Course Course 07: Mental Health Support Worker Course 08: Workplace Stress Management Course 09: Level 2 Award in Job Search and Interview Skills Course 10: Anger Management ***Others Included of Hospital Receptionist & Secretary Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Hospital Receptionist & Secretary course] Detailed course curriculum of the Hospital Receptionist & Secretary: Module 01: The National Health Service Module 02: Patient (Customer) Care Module 03: Communication Module 04: Law, Ethics and Medicine Module 05: Health & Safety in a Clinical Environment Module 06: Practical Reception Skills in General Practice Module 07: The Hospital Service Module 08: Private Medicine Module 09: Forms, Fees and Finances in General Practises Module 10: Using Information Technology Module 11: Medical Terminology and Clinical Aspects Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Module 13: Complementary Medicine ------------------- Assessment Method After completing each module of the Hospital Receptionist & Secretary Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Hospital Receptionist & Secretary course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Hospital Receptionist & Secretary is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Hospital Receptionist & Secretary because it does not require any advanced knowledge or skills. Career path After completing this Hospital Receptionist & Secretary, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities. Certificates Certificate of completion Digital certificate - Included

Stress Management Every day, we are exposed to stress, and many people work in stressful environments. Stress can be good in some situations, but it can also deter people from performing well at work. In other cases, stress can become debilitating to the point of affecting your well-being. This Stress: Stress Management course will provide you with the knowledge and tools you need to manage stress in any situation, including the workplace. This comprehensive Stress: Stress Managementcourse will help you succeed when dealing with stress and eventually overcoming stressful situations. This Stress: Stress Management course includes cognitive therapy and stress-releasing practices. It explains how the mind and body react to depression and the relationship between stress and the immune system. It also demonstrates various organisational practices designed to foster a positive working environment among employees. By the end of the Stress: Stress Management course, you will better understand stress management and how to apply it in real life to become stress-free. ***Courses are included in this Stress Management Bundle Course Course 01: Stress Management Course 02: Manual Handling Course Course 03: Anger Management Course 04: Recruitment Consultant Diploma Course 05: Dealing With Difficult People Course 06: Report Writing Course Course 07: Level 5 Mental Health First Aid Certification Course 08: Working at Height Training Course Course 09: RIDDOR Training Course 10: Equality and Diversity Course 11: Facilities Management Diploma [ Note: Free PDF certificate as soon as completing the Stress: Stress Management course] Detailed course curriculum of this Stress: Stress Management Course: Module 01: Workplace Stress Define Workplace Stress The Most Important Factors Influencing Workplace Stress The Fallout of Workplace Stress Module 02: Rational and Irrational Beliefs Rational Emotive Behaviour Therapy Define Rational Thinking & Irrational Thinking The Origin of Irrational Thinking The Silver Lining Irrational Core Beliefs Acceptance Module 03: The ABC Framework of REBT Situation Disputing Module 04: Cognitive Therapy (CT) Cognitive Therapy (CT) Cognitive Errors Negative Automatic Thoughts (NATs) and Dysfunctional Beliefs Recognizing Our Dysfunctional Beliefs Example Recapitulation of CT and REBT Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace How Can (CBT) Techniques Help Us in the Workplace? Situations That We Face at Work Which May Cause Stress The Advantages of Cognitive Behavioural Therapy in the Workplace Cognitive Behavioural Therapy (CBT) for Us Module 06: Conclusion Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts Exercise 1: Lost Your Job Exercise 2: Failed in Your Job Interview Exercise 3: Not the All-Rounder Exercise 4: Feeling Inferior Exercise 5: Mundane Work Exercise 6: Being Laughed At Exercise 7: The Boss Is Dumping His Work on You Exercise 8: Feel Incompetent Exercise 9: Can't Stand Up for Yourself Exercise 10: Boss Does Not Like You Exercise 11: Failed to Do What You Had Planned Exercise 12: Lack Common Sense Exercise 13: You Help Others but They Don't Help You Exercise 14: Feeling Inferior Exercise 15: Never Speak Up at Meetings Exercise 16: Never Speak Up at Meetings (This Time for a Different Reason) Exercise 17: Never Speak Up at Meetings (For Yet Another Reason) Exercise 18: Complaint Against You Exercise 19: Impress the Chairman Exercise 20: A Disastrous Day Exercise 21: Interview After-Effects Exercise 22: Anxiety Jitters at Presentations Exercise 23: Not Popular Exercise 24: Ethical Dilemma Assessment Method After completing each module of the Stress: Stress Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Stress: Stress Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? This Stress Management course is suitable for anyone whose work or personal life suffers from stressful thoughts. Requirements There are no specific requirements for this Stress Management in Workplace course because it does not require any advanced knowledge or skills. Career path This Stress: Stress Management course will help candidates be complete and compatible in their professional careers. Certificates Certificate of completion Digital certificate - Included

Master the role of a Hotel Receptionist with our top Hotel Receptionist Diploma. Learn procedures, communication, and brand standards in hospitality.

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Professional Barista, Coffee Brewing and waiter Training With Restaurant Management Course Do you want to get into the waiter profession or enhance your waiter abilities? Our waiter training course will assist you in developing the knowledge and skills required to work as a waiter. The goal of the Waiter Training course is to provide participants with a solid understanding of the server. Sanitation, cleanliness, and food serving practices are covered in this Waiter Training course. This Waiter Training course is also excellent for improving your position, honing your communication abilities, and forging connections with customers. Additionally, this waiter training course will assist you in understanding food handling, waiter maintenance, and VIP service. The Waiter Training course encourages good problem-solving while dealing with difficult situations.Join our Waiter Training course to boost productivity and improve organization and effectiveness at work! Main Course: Waiter Training Course Free Courses included with Waiter Training: Waiter Training Course Waiter Traing Course offers free Barista & Coffee Making Course. Waiter Traing Course offers free Restaurant Management Course. Others offer Included with Waiter Training: Waiter Training course Free 03 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Waiter Training: Waiter Training With Restaurant Management Course ] Professional Barista, Coffee Brewing, and waiter Training With a Restaurant Management Course Course Curriculum of Waiter Training Course Industry Experts designed this Waiter Training Course into 11 Detailed Modules. Assessment Method of Waiter Training: Waiter Training Online After completing each module of the waiter training: Waiter Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Waiter Training: Waiter Training Online After completing the MCQ/Assignment assessment for this waiter training: Waiter Training course, you will be entitled to a Certificate of Completion from the Training Tale. Who is this course for? Waiter Training: Waiter Training Online This waiter training: Waiter Training course is accessible to learners with no prior waiter experience. Requirements Waiter Training: Waiter Training Online Students who intend to enrol in this Waiter Training: Waiter Training Online course must meet the following requirements: Waiter Training: Good command of the English language Waiter Training: Must be vivacious and self-driven Waiter Training: Basic computer knowledge Waiter Training: A minimum of 16 years of age is required Career path Waiter Training: Waiter Training Online This Waiter Training: Waiter Training Online course will give UK citizens new chances in a variety of companies Certificates Certificate of completion Digital certificate - Included

Public Speaking: Public Speaking Online Transform your communication prowess with our dynamic Public Speaking course. Dive deep into the Public Speaking program, mastering essential Public Speaking techniques and gaining invaluable Public Speaking knowledge. Enroll today to shine in any speaking scenario. Don't miss this opportunity to excel in Public Speaking. Unlock the power of effective communication with our Public Speaking course. Master essential Public Speaking skills, gain confidence, and captivate your audience. Enroll today to elevate your presentation abilities and become a skilled Public Speaking professional. Don't miss this opportunity to excel in Public Speaking. Elevate your confidence and communication skills with our Public Speaking course. Master essential techniques to excel in Public Speaking. Join us today to unlock the secrets of impactful Public Speaking and boost your career. Don't miss out on this chance to become a Public Speaking expert. Enroll now! Special Offers of this Public Speaking: Public Speaking Course This Public Speaking Course includes a FREE PDF Certificate. Lifetime access to this Public Speaking Course Instant access to this Public Speaking: Public Speaking Course Get FREE Tutor Support from Monday to Friday in this Public Speaking: Public Speaking Course Main Course: Public Speaking Free Courses: Course 01: Level 5 Personal Development Course 02: Dealing with Difficult People Course 03: Communication Skills [ Note: Free PDF certificate as soon as completing the Public Speaking: Public Speaking course] Public Speaking: Public Speaking Course Curriculum of Public Speaking Industry Experts Designed this Public Speaking: Public Speaking course into 05 detailed modules. Module 1: Introduction Module 2: Understanding Storytelling Module 3: Better Speech Module 4: Deliver your speech Module 5: Overcome your anxiety, and fear Assessment Method of Public Speaking After completing each module of the Public Speaking: Public Speaking Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Public Speaking After completing the MCQ/Assignment assessment for this Public Speaking: Public Speaking course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Public Speaking: Public Speaking This Public Speaking Course is suitable for anyone Requirements Public Speaking: Public Speaking Students who intend to enrol in this Public Speaking: Public Speaking course must meet the following requirements: Public Speaking: Good command of the English language Public Speaking: Must be vivacious and self-driven Public Speaking: Basic computer knowledge Public Speaking: A minimum of 16 years of age is required Career path Public Speaking: Public Speaking Certificates Digital Certificate Digital certificate - Included