244 Courses in Cardiff delivered On Demand

Master the art of professional phone communication with our Phone Etiquette Training Course, designed to elevate your telephone skills to a new level of confidence and clarity. Whether managing interoffice calls or handling inbound and outbound conversations, this course guides you through every essential aspect of phone etiquette. Learn how to build rapport, practise active listening, and manage challenging callers with ease, ensuring every interaction leaves a positive impression. The course also covers vital business telephone techniques, effective communication strategies, and maintaining efficient record-keeping and filing systems, making it a complete resource for seamless phone handling within any organisation. Beyond just calls, this training delves into essential business skills such as customer relationship management, professional business writing, and organisational abilities like planning, scheduling, and invoicing. Ideal for individuals aiming to enhance their telephone manner and office communication, the course ensures you gain confidence in managing calls, mail services, and intra-organisation dealings. Delivered entirely online, this course suits busy professionals seeking to polish their phone etiquette with flexible learning that fits their schedule, helping you communicate with professionalism and ease at all times. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our IT Support Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

IT support is the backbone of every modern workplace, handling everything from system glitches to data security concerns. This 8 in 1 IT Support Training Premium Bundle delivers a solid grounding in essential IT knowledge, covering cybersecurity, GDPR, and Microsoft Office tools like Word, Excel, Access, and Outlook. It’s tailored for those looking to improve technical understanding and boost their efficiency in digital environments. Alongside the technology, the course includes important regulation insights to help protect data and maintain ethical standards in any organisation. Whether you’re stepping into IT support or enhancing your current role, this bundle equips you with skills to manage systems and information confidently and responsibly. Learning Outcomes Understand core IT principles and system support basics. Learn cybersecurity fundamentals to safeguard digital environments. Gain knowledge of GDPR for data protection awareness. Develop proficiency in Microsoft Word and document creation. Improve spreadsheet skills using Microsoft Excel tools. Explore email management and database basics in Outlook and Access. Who is this Course For Aspiring IT support technicians entering the technology sector. Office staff managing IT-related tasks and communications. Data handlers responsible for maintaining privacy and GDPR rules. IT administrators improving Microsoft Office proficiency. Professionals supporting cybersecurity measures in organisations. Remote workers managing digital files and emails efficiently. Career changers interested in foundational IT and security skills. Helpdesk and technical support staff seeking online training. Career Path IT Support Technician – £22,000 to £30,000 per year Cybersecurity Analyst (Entry level) – £28,000 to £38,000 per year Data Protection Officer – £30,000 to £40,000 per year Microsoft Office Specialist – £24,000 to £32,000 per year Helpdesk Analyst – £22,000 to £29,000 per year IT Administrator – £25,000 to £33,000 per year

IT Support Technician | Functional Skills IT | Encryption | Cloud Computing ( CompTIA Cloud+ (CV0-002)) | Cyber Security | Data Center Training | Cisco ASA Firewall and much more...

Boost your hireability in today’s tech-driven job market with the IT Support Training 20-in-1 bundle. Whether you’re eyeing a helpdesk role, technical support position, or IT administration job, this bundle gives your CV the upgrade employers are scanning for. Fast-track your job-readiness with a value-packed course suite tailored for real-world IT environments. 💼 Description From cloud systems to cybersecurity basics, modern support roles demand more than just knowing your way around a computer. This 20-in-1 training bundle equips you with job-relevant knowledge in software, networking, compliance, and client-facing communication. Ideal for entry-level tech candidates, junior support technicians, or admin staff stepping into hybrid IT roles, this bundle adds serious weight to your applications. It’s a credible, time-efficient way to show you're serious about working in tech — without spending thousands. Don’t let a job opportunity pass you by while you're still Googling the requirements. Secure this 20-course bundle now and start checking the boxes employers care about. ❓ FAQ Q: What roles does this bundle support? A: IT support, helpdesk technician, junior systems analyst, compliance assistant, and office tech roles. Q: Can I use this to break into the IT field? A: Yes — it's ideal for beginners or administrative professionals transitioning into IT. Q: Will I receive certificates? A: Yes — you’ll earn a certificate for each of the 20 included courses. Q: Is it relevant for remote tech roles? A: Absolutely — especially for virtual support, documentation, and cloud-based tools. Q: Are any programming skills required? A: No — this bundle is beginner-friendly and practical. Q: Is this a time-sensitive offer? A: Yes — access to all 20 courses at this price is limited.

Ready to land a job in the ever-evolving tech world? This 20-in-1 IT Support Administrator bundle is tailored to help you stand out in competitive hiring pools—fast. With a blend of administrative, technical, and communication-based competencies, this bundle is ideal for anyone eyeing roles in corporate IT departments, government tech desks, or managed service providers. Whether you’re switching industries or strengthening your résumé, this is your low-risk, high-reward gateway into a hireable future. 📘 Description Employers aren’t just hiring IT specialists—they’re hiring problem-solvers, system thinkers, and effective communicators. This comprehensive training package has been thoughtfully assembled to reflect exactly what modern tech teams need from administrative IT staff. From navigating compliance-heavy environments to understanding support-level data handling, every skill listed here signals to hiring managers that you're more than just IT-savvy—you’re workplace-ready. And here’s where FOMO is real: employers are looking right now for applicants with this hybrid skill set. Don’t get left behind while others upskill and grab those entry-to-mid-level jobs. One single investment. Twenty powerful upskills. Lifetime access. That’s smart career economics. ❓ FAQ Q: Who is this course bundle for? A: Ideal for aspiring IT administrators, office support staff, career changers, or anyone looking to get a foot into the IT industry. Q: Will this help me land a job? A: While no training can guarantee employment, this bundle was curated to align with job listings across IT support, technical admin, and internal operations roles. Q: Is this suitable for someone with no background in IT? A: Yes. It’s designed to be approachable for beginners while still offering value to those already in the industry. Q: Can I list all 20 courses on my CV? A: Absolutely. Each course offers independent credentials that enhance your employability and skill proof. Q: What kinds of jobs can this help me pursue? A: Entry-Level IT Administrator, Junior Compliance Analyst, Service Desk Support, IT Coordinator, or even Cross-Departmental Tech Assistant.

Analytical thinking meets IT precision. This IT Support Analyst 20-in-1 bundle is tailored for aspiring professionals who want to position themselves as go-to problem-solvers across digital teams. Whether you're stepping into your first analyst role or pivoting from general admin to IT support, this bundle was built to raise your career ceiling. You won’t just fit in—you’ll stand out. 📘 Description Support analysts sit at the critical junction of data, systems, and decision-making. This course collection has been engineered to deliver a well-rounded toolkit that resonates with the needs of hiring managers across IT, finance, HR, and beyond. The diversity of skills means you’ll be able to apply for a wide range of roles without being pigeonholed. And because this bundle covers technical know-how and communication finesse, you’ll be ready for both the hands-on tasks and the people-facing moments. What you gain isn’t just knowledge—it’s career agility. With 20 essential topics under your belt, you're building a résumé that recruiters can’t ignore. The smart move? Start before the next vacancy goes live. ❓ FAQ Q: Is this suitable for people moving into data-heavy roles? A: Absolutely. It's particularly useful for support analysts who need to blend data skills with core IT understanding. Q: Which industries will value this bundle? A: Tech, finance, healthcare, logistics, public services—anywhere digital infrastructure needs reliable support analysis. Q: Will this help me progress to mid-level roles faster? A: It gives you a competitive edge. You’ll show broader skills than most early-career applicants. Q: Is this bundle flexible for remote work roles? A: Yes, the competencies covered are ideal for both in-house and remote support roles. Q: How soon can I start applying for jobs after completing it? A: Many learners begin applying after finishing just a few key courses—don’t wait to be perfect to get started.

Want to become a standout IT Support Analyst? The IT Support Analyst: 8-in-1 Premium Online Courses Bundle is your all-in-one solution to break into the tech support world and get hired fast. Whether you're aiming for roles in tech, finance, healthcare, or enterprise-level businesses, this bundle gives you the edge employers look for—especially in roles where Data Analysis, Excel, Project coordination, and Time Management are core skills. The bundle also equips you with strong workplace credentials in Compliance, HR, Telephone Etiquette, and Outlook, making you the well-rounded support analyst companies crave. 📣 Hurry—these 8 courses are in high demand. Don’t miss your shot. ⭐ “Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot” 💼 Job-ready. Affordable. Built to get you hired. 💼 Description IT roles are no longer just about troubleshooting—they’re about insights, communication, and compliance. The IT Support Analyst role sits at the centre of business operations, making this 8-course bundle the perfect gateway to a dynamic career. Start with Data Analysis and Excel, two of the most requested skills in support and analytics jobs. Project-oriented thinking is covered via Project, while Time Management helps you operate with peak efficiency. Today’s businesses also need pros who understand Compliance and HR—so we’ve included both. Communication is everything, so polish your professionalism with Telephone Etiquette and Outlook fluency. ✔ Employers are scanning CVs for Data Analysis and Excel skills—check and check. ✔ Set yourself apart by showing expertise in Project roles and workplace Time Management. ✔ Master compliance standards with Compliance, and support HR workflows with HR. ✔ Communicate clearly and confidently with Telephone Etiquette and Outlook mastery. This bundle builds the kind of cross-functional, tech-savvy IT Support Analyst employers want on their team. ❓ FAQ Q: Who should take this bundle? A: This bundle is perfect for aspiring IT Support Analysts, junior data support staff, or anyone wanting to break into IT roles with skills in Excel, Data Analysis, Project, and Compliance. Q: What industries is this relevant for? A: Finance, healthcare, tech, government, education, retail—any industry needing digital support and systems analysis will value these 8 courses. Q: Can I study at my own pace? A: Yes. Courses like Time Management, HR, and Telephone Etiquette are all self-paced and online.

Level up your office and tech career with the IT Support Assistant: 8-in-1 Premium Online Courses Bundle—your ultimate toolkit to land competitive roles in administration, tech support, and digital coordination. Whether in a corporate, healthcare, education, or small business environment, the demand for multitasking tech-literate assistants is soaring. This bundle arms you with job-ready skills in Outlook, Excel, Cyber Security, Project, PowerPoint, MS Word, Telephone Etiquette, and even essential HR knowledge. 🔥 Low cost. Big value. Lifetime access to skills employers want 📊 FOMO-worthy bundle with unmatched office-readiness 📢 Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot 📋 Description From inbox management with Outlook to data mastery in Excel, this bundle sets you up as the go-to IT Support Assistant any office needs. Pair that with presentation design in PowerPoint, document creation via MS Word, and secure workplace behaviour through Cyber Security, and you’ve got the perfect modern assistant profile. And let’s not forget soft skills: Telephone Etiquette and HR are vital for client-facing and internal communications alike. Project skills round out your toolkit—helping you support managers, departments, and clients with confidence. ✔ Be the administrative pro who knows MS Word, PowerPoint, and Excel. ✔ Communicate like a pro with Telephone Etiquette and Outlook fluency. ✔ Understand security expectations with Cyber Security and HR best practices. ✔ Support teams better with strong Project awareness. 🎯 Offices today want more than tech literacy—they want dynamic, proactive assistants. This bundle makes sure you’re at the top of the candidate list. ❓ FAQ Q: Who should enrol in this bundle? A: Ideal for aspiring IT Support Assistants, office administrators, personal assistants, and anyone looking to stand out with essential digital and interpersonal skills. Q: Will these skills help me land a job? A: Yes. With in-demand training in Excel, Cyber Security, MS Word, and Project, your profile will match hundreds of job listings. Q: Is the training flexible? A: Yes. Every course, including Outlook, Telephone Etiquette, and HR, is available on-demand.

Future-proof your tech career with the IT Support Administrator: 8-in-1 Premium Online Courses Bundle—built to get you hired in today’s fast-paced IT environment. Whether you’re aiming for IT roles in finance, healthcare, corporate offices, or government, this bundle provides the industry-specific skills that recruiters are actively seeking. Get workplace-ready with practical courses in Basic Electrical Engineering, Excel, Cyber Security, GDPR, Compliance, Time Management, Network Engineering, and core IT knowledge. 💼 Employers demand versatile IT professionals—be one of them ⏳ FOMO is real: limited-time bundle for fast-moving jobseekers 🏆 Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot 🧠 Description As an IT Support Administrator, you need more than just troubleshooting skills. You need a full arsenal of technical knowledge and workplace efficiency tools—and that’s where this premium 8-in-1 bundle shines. Start with foundational IT knowledge and branch into the systems that power business infrastructure—Network Engineering, Cyber Security, and Basic Electrical Engineering. Learn how to handle sensitive data in compliance with GDPR and meet employer demands with strong Compliance acumen. But it’s not just tech—organisational power is key. That’s why Excel and Time Management are included, rounding you out as a hireable, efficient, tech-savvy professional. ✔ Show employers you understand IT systems and Network Engineering workflows. ✔ Prove your data security knowledge with Cyber Security and GDPR certification. ✔ Excel in all senses—with Excel skills that support modern reporting needs. ✔ Be the one who blends Basic Electrical Engineering insight with corporate-level Compliance. 🎯 The demand is real. The timing is right. Your career starts now. ❓ FAQ Q: What kind of roles does this bundle prepare me for? A: It’s perfect for roles like IT Support Administrator, Help Desk Technician, Junior Network Engineer, and entry-level Cyber Security or Compliance officers. Q: Will it help with job interviews and hiring? A: Yes. Courses like IT, Excel, GDPR, and Network Engineering are highly sought after in job descriptions. Q: Are the lessons flexible? A: 100%. Access all 8 courses, including Time Management and Basic Electrical Engineering, at your own pace.

"The future belongs to those who prepare for it today." - Malcolm X. Embrace the evolving digital landscape with our comprehensive IT (Information Technology) Support with Cyber Security & Data Protection Training bundle course. Delve into various topics, from IT (Information Technology) Support Technician Training to GDPR Data Protection Level 5, to fortify your knowledge and understanding of the technological world. Equip yourself with the essential tools to excel in IT (Information Technology) Support, asset management, and computer building. Our curriculum covers crucial subjects such as Electronic & Electrical Devices Maintenance, Cyber Security Incident Handling and Response, and Data Center Training Essentials to ensure your readiness for a rewarding IT and cyber security career. Stay ahead of the curve by mastering essential software and platforms through our Level 2 Microsoft Office Essentials and Complete Windows 10 Troubleshooting for IT Help Desk courses. Additionally, our Cloud Computing / CompTIA Cloud+ (CV0-002) module will provide insights into the ever-expanding world of cloud technology. Finally, Enrol in our IT (Information Technology) Support with Cyber Security & Data Protection Training bundle course today and secure your future in the rapidly growing tech industry. This IT (Information Technology) Support with Cyber Security & Data Protection Training Bundle Consists of the following Premium courses: Course 01: IT (Information Technology) Support Technician Training Course 02: IT Asset Department Course 03: Learning Computers and Internet Level 2 Course 04: Building Your Own Computer Course 05: Electronic & Electrical Devices Maintenance Course 06: Cyber Security Incident Handling and Incident Response Course 07: GDPR Data Protection Level 5 Course 08: Data Center Training Essentials: General Introduction Course 09: Complete Windows 10 Troubleshooting for IT HelpDesk Course 10: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 11: Level 2 Microsoft Office Essentials Learning outcomes: Gain proficiency in IT (Information Technology) Support and troubleshooting techniques. Understand the workings of an IT asset department. Enhance your knowledge of computers and the Internet. Learn how to build and maintain your computer. Develop aptitudes in electronic and electrical device maintenance. Tackle cyber security incidents with effective handling and response strategies. Comprehend the nuances of GDPR data protection. Familiarise yourself with data centre essentials and cloud computing. Our IT (Information Technology) Support with Cyber Security & Data Protection Training bundle course offers a diverse and in-depth exploration of the many facets of the IT and cyber security fields. From IT (Information Technology) Support technician training to mastering the intricacies of data protection, this comprehensive course bundle encompasses a wide range of essential topics to prepare you for success in the ever-changing tech landscape. Whether you're looking to advance your career in IT (Information Technology) Support, enhance your knowledge of data protection, or dive into the world of cloud computing, this multifaceted course has you covered. Equip yourself with the tools and knowledge necessary to excel in the digital domain and stay ahead of the curve in this fast-paced industry. Course Curriculum: IT (Information Technology) Support Technician Training Section 01: How People Use Computers Section 02: System Hardware Section 03: Device Ports and Peripherals Section 04: Data Storage and Sharing Section 05: Understanding Operating Systems Section 06: Setting Up and Configuring a PC Section 07: Setting Up and Configuring a Mobile Device Section 08: Managing Files Section 09: Using and Managing Application Software Section 10: Configuring Network and Internet Connectivity Section 11: IT Security Threat Mitigation Section 12: Computer Maintenance and Management Section 13: IT Troubleshooting Section 14: Understanding Databases Section 15: Developing and Implementing Software CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring IT (Information Technology) Support technicians. Individuals interested in cyber security and data protection. Those seeking to build and maintain their computers. Professionals aiming to work in IT asset management. Individuals looking to expand their Microsoft Office and Windows 10 expertise. Anyone pursuing a career in cloud computing. Requirements This IT (Information Technology) Support with Cyber Security & Data Protection Training course has been designed to be fully compatible with tablets and smartphones. Career path IT (Information Technology) Support Technician (Salary range: £18,000 - £35,000) IT Asset Manager (Salary range: £25,000 - £45,000) Computer Repair Specialist (Salary range: £18,000 - £30,000) Cyber Security Analyst (Salary range: £25,000 - £60,000) Data Protection Officer (Salary range: £30,000 - £60,000) Data Center Technician (Salary range: £20,000 - £40,000) Cloud Computing Specialist (Salary range: £30,000 - £70,000) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the IT (Information Technology) Support Technician Training course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.