45683 Courses in Cardiff delivered On Demand

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Negotiation Skills and Sales Psychology for Estate Agent Diploma Elevate your career in real estate with our Negotiation Skills and Sales Psychology for Estate Agent Diploma. This comprehensive course is meticulously designed to sharpen your negotiation acumen and deepen your understanding of sales psychology, setting you on a path to excellence in estate agency. Learning Outcomes: Gain comprehensive knowledge about the role of an estate agent. Distinguish between various types of estate agents. Master the art of negotiation in real estate transactions. Develop expertise in letting property. Create a structured negotiation framework. Acquire skills to manage and resolve difficult situations effectively. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Negotiation Skills and Sales Psychology for Estate Agent Diploma: Understanding Estate Agent: Develop a nuanced understanding of the estate agent's role, focusing on responsibilities, legal frameworks, and professional ethics. Different Types of Estate Agents: Discern the key differences between residential, commercial, and dual agents, including the specific skill sets and legal requirements for each. Estate Agent Strategies in Real Estate Negotiations: Enhance your negotiation prowess by understanding persuasive techniques, risk management strategies, and ethical considerations specific to real estate. Letting Property: An Estate Agent's Guide: Delve deep into the art and science of property letting, encompassing tenant acquisition, lease agreements, and property management best practices. Creating a Negotiation Framework: Design a holistic framework for real estate negotiations, incorporating essential components like planning, communication, and conflict resolution. How To Deal With Difficult Situations: Master the strategies to resolve challenging situations, from legal disputes to ethical dilemmas, equipping you with the skills to turn obstacles into opportunities.

Discover the world around you! Explore the fundamentals of geography, from physical landscapes to human interactions. Gain insights into maps, cultures, and environmental phenomena through engaging lessons and captivating visuals, thanks to Spark Generation's Cambridge self-paced course.

Unlock the dynamics of human society with Spark Generation! Dive into the realms of culture, identity, and social change. Gain a comprehensive understanding of how societies function thanks to this AS Level self-paced course provided by Spark Generation. :)

Unlock the dynamics of human society with Spark Generation! Dive into the realms of culture, identity, and social change. Gain a comprehensive understanding of how societies function thanks to this AS Level self-paced course provided by Spark Generation. :)

Business Finance 101: A Beginner’s Guide to Business Accounting and Finance   Course Description   Course Description Three are three main reasons for business failure – an under-skilled management team; ineffective marketing; and poor financial management. Every manager, or student of management, requires a good grasp of business finance. This course will help.  Business finance concerns the management of the monetary resources of an organisation. There are two aspects to this: Raising the money to invest in the business Managing that investment properly to generate a return   Raising the money is about having an attractive proposition and managing the risk to investors. Managing the investment is about the financial controls and reporting of the business. This course covers the three main financial reports; financial performance indicators; and investment analysis.  This course will give you a good grasp of the key principles and issues in business finance.     Key Learning Participants in this course will learn: The history of business accounting Why businesses fail The two main purposes of business finance and accounting The key principles of business finance and what they mean What debits and credits are The three key financial statements for an organisation What the Balance Sheet tells you What the Income Statement (also called the Profit and Loss Account) tells you What the Cashflow Statement tells you Key financial performance indicators in business Analysing business investments   Curriculum L1 What is business finance? L2 Why businesses fail L3 The Principles of Business Finance Part 1 L4 The Principles of Business Finance Part 2 L5 The Balance Sheet L6 The Income Statement L7 The Cashflow Statement L8 A Business Finance Exercise L9 Financial Performance Indicators L10 Investment Analysis L11 Investment Analysis Exercise L12 Key Learning Points in Business Finance   Pre-Course Requirements None     Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Medical Coding and Billing for Medical Secretary Training Diploma Step into the critical field of healthcare administration with our Medical Coding and Billing for Medical Secretary Training Diploma. This comprehensive course is designed to provide you with the in-depth knowledge and skills essential for Medical Secretaries. It covers everything from medical coding standards to denial management, ensuring that you are well-equipped to handle administrative tasks within healthcare settings. Learning Outcomes: Understand the Medical Secretary's pivotal role in managing medical records and terminology within healthcare settings. Master the ICD-10 general coding standards from a Medical Secretary's perspective. Become proficient in identifying and avoiding billing and coding errors as a Medical Secretary. Gain comprehensive insights into medical billing software programs and systems pertinent to a Medical Secretary. Develop the skills necessary for effective charge entry, claim submission, and coding as a Medical Secretary. Acquire the techniques for managing denials and reporting within Revenue Cycle Management (RCM) as a Medical Secretary. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Medical Coding and Billing for Medical Secretary Training Diploma: Medical Secretary's Role in Medical Records and Terminologies: Equip yourself with the foundational knowledge of medical records, terminologies, and their management from a Medical Secretary's lens. Medical Secretary and General Coding Standards of ICD-10: Master the universally recognized ICD-10 coding system, focusing on its applications and best practices for Medical Secretaries. Avoiding Billing and Coding Errors: A Medical Secretary's Perspective: Learn the methodologies and best practices to identify, prevent, and correct billing and coding errors, thereby enhancing accuracy and compliance. Medical Secretary's Guide to Medical Billing Software Programs and Systems: Gain a well-rounded understanding of the billing software landscape, empowering you to make informed decisions in the role of a Medical Secretary. Medical Secretary in Medical Coding, Charge Entry, and Claim Submission: Dive deep into the critical aspects of medical coding, charge entry, and claim submission, with a focus on efficiency and accuracy. Medical Secretary's Role in Denial Management and Reporting in RCM: Become proficient in managing denials and executing effective reporting strategies within the framework of Revenue Cycle Management as a Medical Secretary. Other Key Modules of This Medical Coding and Billing for Medical Secretary Training Diploma Include: Understand Insurance Plans Pre-registration and Insurance Verification Data Controller and Data Processor Transferring Data Outside of EEA And, Many More

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Post Graduate Diploma Project Management qualification is designed to meet the needs of senior managers responsible for projects and provide a comprehensive understanding of the fundamental topics needed to manage business projects within a complex and everchanging environment. To know more on othm level 7 postgraduate diploma in project management online course, visit us.

You will learn how to develop the best affiliate marketing strategy in detail.