47185 Courses in Cardiff delivered On Demand

Getting Started The research technique taken for the cybersecurity course program is designed to guide learners interested in enhancing their key capabilities in cybersecurity. The outcome of the Cyber Security Diploma, an accepted UK qualification, is that aspirants learn the abilities that organizations worldwide need. All programs are intended to provide learning based on ideas and practical insights that current and future businesses need. In addition, we look forward to developing effective team leaders, executives and leaders through creating and distributing industry-required learning. The qualification will identify and assess practical methods to safeguard individuals and data from cyber-attacks and related impacts safely and securely. Key Benefits   This qualification will benefit the learner: Understand fundamental cryptographic principles and modes and the standards, regulations, and laws applicable to business and government organisations concerning encryption. Understand the core principles of digital investigations. Apply the types of tools that support professional digital investigations at a strategic level. Plan for investigations and forensics teams. Understand the physical and human resources required to manage a suspected cyber security incident. Apply Business Continuity Management to significant incident planning and response. Understand the role of senior leaders and strategic leadership. Evaluate the management streams and performance monitoring mechanisms that relate to information security. Understand how data protection legislation impacts considerations of strategy-setting and strategic leadership. Learners can progress to Level 6 University Degree (Top-Up) course or directly into employment in an associated profession.   Key Highlights How do you keep your Business safe from cyber-attacks? To understand more about this, the Qualifi Level 5 Diploma in Cyber Security is the ideal starting point for your career journey. The program offers a semi-technical qualification and a unique course about cyber security as a workplace management discipline. The programme utilises many case studies from business organisations and embeds isomorphic learning into its technical education. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 5 Level Diploma in Cyber Security can open many career pathways including, but not limited to: Security Consultant, with an estimated average salary of £46,568 per annum IT Security Analyst with an estimated average salary of £45,723 per annum Health Care Assistant with an estimated average salary of £44,033 per annum Ethical Hackers with an estimated average salary of £63,600 per annum Forensic Computer Analyst with an estimated average salary of £66,548 per annum Penetration Tester with an estimated average salary of £65,000 per annum Security Systems Administrator, with an estimated average salary of £ 60,100per annum Cyber Security Architect with an estimated average salary of £75,330 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements   This qualification has been designed to be accessible without artificial barriers restricting access and progression. Entry to the qualification will be through a centre application form or interview, and the candidates will be expected to hold the following: Learners who possess qualifications at Level 4 and Learners who have some technical and risk management work experience in a computing or security business environment and demonstrate ambition with clear career goals; Learners with a Level 5 qualification in another discipline want to develop their careers in cyber security and risk management. In certain circumstances, learners with considerable experience but no formal qualifications may be considered, subject to interview and demonstrating their ability to cope with the programme's demands. In the case of applicants whose first language is not English, then IELTS 5 (or equivalent) is required. International Qualifications will be checked for appropriate matriculation to UK higher education post-graduate programmes. The applicants are required to produce two supporting references, at least one of which should be academic. Progression Learners completing the QUALIFI Level 5 Diploma will progress to: (Pending a successful application to our Partner institution) a Level 6 University Degree (TopUp) course. Directly into employment in an associated profession. Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Cryptography Reference No : DCS01 Credit : 30 || TQT : 300 Cryptography, the unit will develop knowledge, enhance skills and qualities. You can understand key cryptographic principles and modes.And provides to give a good knowledge of some commonly used cryptographic primitives and protocols. UNIT2- Digital Investigations and Forensics Reference No : DCS02 Credit : 30 || TQT : 300 Digital Investigations and Forensics in the unit will understand the core principles of digital investigations and how to apply types of tool that support professional digital studies at a strategic level. UNIT3- Communications and Incident Management Reference No : DCS03 Credit : 30 || TQT : 300 The Communications and Incident Management unit helps you to know more about the physical and human resources required to manage a major suspected cybersecurity incident. And this unit will provide how to apply Business Continuity Management to major incident planning and response also. UNIT4- Strategic Leadership Reference No : DCS04 Credit : 30 || TQT : 300 The unit will develop and implement leadership skills, and it will shape the future of your organization. It helps to understand the role of senior leaders and strategic leadership and evaluate the management streams and performance monitoring mechanisms that relate to information security. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

If you've ever wondered how websites work behind the scenes or wanted to build one from scratch, this beginner-friendly course is your perfect starting point. HTML lays the foundation, CSS adds the style, and JavaScript brings everything to life—together they form the language of the web. This guide walks you through each of them clearly and cleverly, like a satnav that actually knows where it’s going (and doesn’t say “recalculating” every two minutes). There’s no fluff, no jargon-filled detours—just well-structured learning designed for absolute beginners who want to learn the essentials of front-end web development. Whether you're looking to understand the basics for a personal project or simply want to speak the same language as developers, this course gives you the knowledge to navigate the web-building world with confidence. It's straightforward, engaging, and structured to help you grasp each concept without losing the will to live. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Getting Started Introduction Course Curriculum How to Get Course requirements Getting Started on Windows, Linux or Mac How to ask a Great Questions FAQ's Setting up Development Environment Introduction Choosing Code Editor Installing Code Editor(Sublime Text) Overview of a Webpage Full HTML Code Page First 'Hello World!' page Summary HTML Fundamentals Introduction Heading Paragraph Formatting text List Items Un Ordered List Items Ordered Classes ID's in CSS Comments in HTML Summary HTML Intermediate Introduction Images Forms Form Actions Br tag Marquee Text area Tables Links Navbar / Menu HTML Entities Div tag Google Maps Summary HTML Advanced Introduction HTML5 Audio HTML5 Video Progress Bar Drag & Drop Canvas I frames Input Types Input Attributes YouTube Video Linking Creating Responsive Page Summary HTML Expert Introduction Registration Form Login Form About Us Form Contact Us Form Footer Form Integrate All Together Coding Exercise Solution for Coding Exercise Summary HTML Website Project Introduction Challenge - HTML 5 Clock Face with Numbers Project Overview Conclusion on Project Summary CSS Fundamentals Introduction CSS Syntax Creating webpage with CSS Inline CSS Internal CSS External CSS CSS Classes CSS IDs Colors Backgrounds Floating Positioning Margins Padding Borders Summary CSS Intermediate Introduction Styling Text Aligning Text Styling Links Font Family Font Styles Applying Google Fonts Box Model Icons Tables Navigation-Menu Dropdowns Summary CSS Advanced Introduction Advanced Selectors Forms Website Layout Rounded Corners Color Keywords Animations Pseudo Classes Gradients Shadows Calculations Creating Responsive Page Summary CSS Expert Introduction Button Styles Flexbox CSS Grid Pagination Multiple Columns Image Reflection UI / UX Design Social Media Icons External CSS Style adding Coding Exercise Solution for Coding Exercise Summary CSS Website Project Introduction CSS Project Getting CSS Project Overview Summary JavaScript Getting Started What is JavaScript Installing Code Editor(Sublime Text) Installing Code Editor(Visual Studio Code) Hello World Program Getting Output Summary JavaScript Fundamentals Introduction Internal JavaScript External JavaScript Inline JavaScript Async and defer Variables Data Types Numbers Boolean Arrays() Objects Comments Summary Strings Introduction Strings String Formatting String Methods Summary Operators Introduction Arithmetic operators Assignment operators Comparison operators Logical operators Summary Conditional Statements Introduction If statement If-else statement If-else-if statement Switch-case statement Summary Control Flow Statements Introduction While loop Do-while loop For loop Break Continue Coding Exercise Solution for Coding Exercise Summary Functions Introduction Creating a Function Function Call() Function with parameters Function Bind() Summary Data Visualization(Google Chats) Introduction How to Use Google chart script Line Graph chart Scatter plots chart Bar chart Pie chart 3D Pie chart Summary Error Handling Introduction Try-catch Try-catch-finally Summary Client-side Validations Introduction On Submit Validation Input Numeric Validation Login Form Validation Password Strength Check Validation Summary Publish Your Website for Live Introduction Installing Free FTP Solution (FileZilla) Setting Up FTP (File Transfer Protocol) Publish Website to Hosting Server Summary Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? This Learn to Code HTML, CSS, JavaScript: Guide for Beginners course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Learn to Code HTML, CSS, JavaScript: Guide for Beginners course is open to all, with no formal entry requirements. Career path Upon successful completion of the Learn to Code HTML, CSS, JavaScript: Guide for Beginners Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Getting Started OTHM Level 7 Diploma in Logistics and Supply Chain Management aims to provide a broader understanding of logistics and supply chain management. It is designed for logistics and supply chain professionals in the early stages of their careers looking to enhance their knowledge. Upon successfully completing this program, the learners will be equipped with skills needed to further their careers as logistics and supply chain professionals and to work toward a relevant Master's programme with advanced standing. Key Benefits All the important management theories and models are covered in this course. As a result, the students will gain a better understanding of the various management techniques that are applicable in the workplace. Will be helpful to the students to develop their problem-solving skills through the practical application of the various management models and theories. A nationally - recognised qualification, the credits earned at this course can be transferred to other courses, if the students want to pursue MBA or any other Masters. On successful completion of the course the students will be able to demonstrate their proficiency in the various management practices which will improve their chances of making a successful career progression. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Time-constrained scenario-based assignments No examinations Entry Requirements For entry onto the OTHM Level 7 Diploma in Logistics and Supply Chain Management qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or an equivalent overseas qualification Mature learners (over 21 years) with management experience International students whose first language is not in English, they will need to have score of 5.5 or above in IELTS (International English Language Testing System) Progression   On successful completion of the OTHM Level 7 Diploma in Logistics and Supply Chain Management, a number of progression opportunities become available: Master's top-up programmes at many universities in the UK and overseas with advanced standing or Directly into employment in an associated profession.   Why gain a OTHM Qualification?   Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance learning and grow key competencies to tackle situations and work projects more effectively, giving learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is earned with 13 - 36 credits The diploma is completed with at least 37 credits The OTHM Level 7 Diploma in Logistics and Supply Chain Management consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 600 Guided Learning Hours (GLH) for the completed qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Logistics Management Reference No : J/618/1227 Credit : 20 || TQT : 200 The unit focuses on the valuing adding role of logistics in supply networks. It aims to impart learners with a thorough understanding of key theoretical and operational aspects of managing specifically transportation, storage/warehousing and packaging logistics. The related considerations for business competitiveness is emphasised as is the interdependency between operational, technological and regulatory aspects. UNIT2- Supply Chain Planning, Modelling and Analytics Reference No : R/618/1229 Credit : 20 || TQT : 200 The unit aims to provide learners with in-depth knowledge about planning processes across all key aspects of supply chain management. The relevance of each of the planning processes, the associated information requirements and modelling and analytic techniques are covered. UNIT3- Procurement and Supply Management Reference No : L/618/1231 Credit : 20 || TQT : 200 The unit seeks to provide learners with a thorough understanding of procurement and supply management from a strategic, technological, process and relationship perspective. The goal is to provide insights on the role of procurement within supply chain management, the negotiation and contractual issues encountered with suppliers , effective supplier relationship management, the tools and techniques to assess sourcing options and technological enablers in procurement. UNIT4- Supply Chain and Operations Strategy Reference No : Y/618/1233 Credit : 20 || TQT : 200 The aim of this unit is to develop learners' understanding of supply chain and operations management, including its scope, impact and importance as well as the strategic decisions that need to be made in today's world of global markets and global supply, taking into account the major competitive drivers. The unit discusses approaches and supply chain and operations management practices in a range of contexts. UNIT5- Sustainable Operations Management Reference No : H/618/1235 Credit : 20 || TQT : 200 The aim of this unit is to develop learners understanding including key elements of sustainability and their importance to businesses, knowledge and skills of sustainable operations management, the different practices across the supply chain that can be worked upon to improve sustainability as well as the performance measures and the business impact of sustainability, the business drivers and barriers affecting the move towards sustainability. A variety of different sectors are explored. UNIT6- Business Research Methods Reference No : T/508/0626 Credit : 20 || TQT : 200 The aim of this unit is to develop learners understanding of research principles including the formulation of literature reviews, statistical analysing using SPSS, research proposals, referencing, data collection using surveys and interviews, questionnaire design, qualitative data and methods for drawing conclusions from the analysed data. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started The primary objective of the OTHM Level 6 Diploma in Logistics and Supply Chain Management is to equip learners with the essential knowledge and skills needed to assume roles as middle or senior managers within organisations. These individuals are typically tasked with overseeing and managing the organisation's logistics and supply chain operations. Key Benefits Recognise and mitigate supply chain risks. Understand how globalization impacts an organisation's logistics and supply chain. Gain insight into business entrepreneurship. Grasp the tools and methods employed in logistics management within the business context. Manage international-level operations Key Highlights The Level 6 Diploma in Logistics and Supply Chain Management is well-suited for individuals aspiring to advance into middle and senior management roles. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximize future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exams. With the School of Business and Technology London, you can complete the qualification at your own pace by choosing online or blended learning from the comfort of your home. Learning materials, pathway materials, and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose the blended learning option, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Internally assessed by the centre and externally verified by OTHM. Assignment-based assessment. No exams. Entry Requirements A relevant NQF/QCF/RQF Level 5 diploma or an equivalent recognized qualification. Learners must be 18 years or older to enroll at the beginning of the course. Learners over 21 years with management experience. English language requirements: Must provide evidence of English language competency for learners from non-English-speaking countries. Progression Relevant OTHM diploma qualifications at Level 7 This qualification holds approval and regulation by Ofqual (Office of the Qualifications and Examinations Regulation). So, learners are also qualified to pursue higher-level qualifications in their field. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Entrepreneurship Development Reference No : A/617/6087 Credit : 20 || TQT : 200 The purpose of this unit is to motivate learners to explore the entrepreneurial landscape and industrial growth, ultimately equipping them to establish and manage their own small businesses. UNIT2- Global Logistics and Supply Chain Management Reference No : F/617/6088 Credit : 20 || TQT : 200 Within this unit, students will develop an awareness of the complexities associated with overseeing the global procurement of materials and components, the internationalization of manufacturing procedures, and meeting the demands of a global customer base. UNIT3- International Logistics Management Reference No : J/617/6089 Credit : 20 || TQT : 200 This unit underscores the strategic and value-boosting role of logistics in supply networks. Its aim is to provide students with a thorough grasp of all essential facets of logistics from a global viewpoint. UNIT4- Project Management Reference No : A/617/6090 Credit : 20 || TQT : 200 This module familiarizes students with the various aspects of projects and the principles associated with project planning, analysis, financing, selection, implementation, and assessment. UNIT5- Strategic Procurement Reference No : F/617/6091 Credit : 20 || TQT : 200 In this unit, learners will understand the process of developing a procurement strategy in a business setting and acquire knowledge about the most efficient practices in strategic procurement. UNIT6- Supply Chain Planning and Control Reference No : J/617/6092 Credit : 20 || TQT : 200 The objective of this unit is to introduce students to the various elements that make up the field of supply chain planning and control. Furthermore, the unit aims to make students cognizant of the significance of planning and control within an organization and how it impacts different facets of the supply chain. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Register on the Custom Face Mask Store today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Custom Face Mask Store is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Custom Face Mask Store Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Custom Face Mask Store, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Custom Face Mask Store Module 01: Introduction 00:03:00 Module 02: Creating the Home Page 00:09:00 Module 03: Create Your Own Designs 00:10:00 Module 04: Where to Find Designs 00:16:00 Module 05: Linking Site with Spread shirt 00:14:00 Module 06: Create the Store, Contact & About Us Page 00:27:00 Module 07: Metadata & Search Engine Optimization 00:11:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Get That Job Today! - How to Answer The Top 10 Interview Qs today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Get That Job Today! - How to Answer The Top 10 Interview Qs course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Get That Job Today! - How to Answer The Top 10 Interview Qs course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Get That Job Today! - How to Answer The Top 10 Interview Qs course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Ace that Interview: Introduction Introduction to the 10 ten interview questions 00:03:00 Question 1 tell me about yourself 00:09:00 Question 2 what are your weaknesses555 00:06:00 Question 3 what are your strengths 00:04:00 Question 4 why are you leaving your current job 00:04:00 Question 5 why did you apply for this position ,why do you want to work for 00:05:00 Question 6 where would you like to be in 5 years time 00:04:00 Question 7 why should we hire you 00:05:00 Question 8 what salary are you expecting 00:05:00 Question 9 how do you explain a gap in your employment 00:06:00 Question 10 do you have any questions 00:05:00 Ace that interview: A course summary course summary 00:04:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Reporting and Data today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Reporting and Data is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Reporting and Data Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Reporting and Data, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Introduction Introduction 00:05:00 The fundamentals of Organisational Reporting The fundamentals of Organisational Reporting 00:17:00 Overview of the Process Current State 00:03:00 Review Data 00:03:00 Define Requirements 00:03:00 Survey key Stakeholders 00:04:00 Gap analysis 00:03:00 Build the First Report 00:04:00 Get feedback 00:03:00 Amend the Reporting 00:04:00 Roll out 00:04:00 Continuously Improve 00:03:00 Overview of Process 00:02:00 Case study Case Study 00:08:00 Close Out Close Out 00:07:00 Assignment Assignment - Reporting and Data 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Multitudes Of Mammals: Choose Your Pet Course is one of our best selling and most popular course. The Multitudes Of Mammals: Choose Your Pet Course is organised into 1 module and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 3 hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Multitudes Of Mammals: Choose Your Pet Small Mammal Basics 00:30:00 Research The Type Of Small Mammal You Want 00:30:00 Determine The Pet Which Will Be The Best Fit To Your Family 00:30:00 Consider Other Pets In The House 00:30:00 Consider Your Budget And Resources 00:30:00 The Dangers Of Choosing The Wrong Small Mammal 00:15:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Multitudes Of Mammals: Choose Your Pet 00:20:00 Final Exam Final Exam- Multitudes Of Mammals: Choose Your Pet 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Microsoft Office Specialist is a globally recognised qualification. Having a Microsoft Office Specialist certification on your CV demonstrates that you have gained the necessary expertise to competently use Microsoft applications, giving you a competitive advantage when job hunting as well as in the workplace. It will significantly increase your confidence, skills and employability. It will serve to objectively validate your IT skills and assist in your advancement in your chosen career.

ITIL® 4 Specialist: Create, Deliver and Support: On-Demand The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management