2333 Courses in Cardiff delivered On Demand

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Gain advanced administrative, secretarial, and PA skills with our Level 5 course. Enhance your professional capabilities and excel in a dynamic work environment.

FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter

Level 5 | Three QLS Endorsed Diploma | QLS Hard Copy Certificates Included | Plus 10 CPD Courses | Lifetime Access

In today's fast-paced world, mastering Customer Service skills is imperative. This Customer Service course equips individuals with the essential tools to excel in various professional fields. Effective communication, relationship building, and the ability to handle customer complaints are crucial elements emphasized throughout. With the rise of technology, understanding how to provide exemplary Customer Service via various platforms is indispensable. These skills not only enhance daily interactions but also significantly improve prospects in the job market, particularly in the UK. Employers seek candidates proficient in Customer Service, offering competitive salaries averaging £25,000 to £30,000 per annum. The demand for skilled Customer Service professionals is on the rise, with job opportunities expanding by 10% annually. This course opens doors to diverse career paths, providing a solid foundation for success in today's customer-centric industries. Key Features: CPD Certified Customer Service Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Customer Service Module 02: Effective Communication Skills Module 03: Relationship Building Module 04: The Right Customer Service Personality Module 05: Dealing with Customer Complaints Module 06: Customer Service via Technology Learning Outcomes: Master customer service fundamentals for enhanced client interactions and satisfaction. Hone communication skills to convey information effectively and build rapport. Cultivate strong relationships with customers to foster loyalty and trust. Identify and develop the ideal personality traits for exceptional service provision. Learn strategies to effectively address and resolve customer complaints and concerns. Harness technology to deliver seamless and efficient customer service experiences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Enhancing Customer Service Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Enhancing Customer Service Skills. Moreover, this course is ideal for: Customer service professionals seeking skill enhancement. Retail and hospitality staff aiming to improve customer interactions. Call center representatives looking to refine communication techniques. Individuals transitioning to customer service roles for the first time. Business owners or managers wanting to elevate team's service standards. Requirements There are no requirements needed to enrol into this Enhancing Customer Service Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Enhancing Customer Service Skills course. Career path After finishing this Customer Service Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Service Skills are: Customer Service Representative - £18K to 25K/year Retail Sales Associate - £17K to 23K/year Call Centre Operator - £18K to 26K/year Hospitality Assistant - £16K to 22K/year Client Support Specialist - £20K to 28K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview Embarking on a transformative journey to delve deep into the world of midwifery, our comprehensive 'Midwifery Training for Midwives' course unravels the history, essence, and cultural significance of this age-old profession. With 27 meticulously crafted modules, ranging from foundational definitions to advanced aspects of midwifery management, this course offers a panoramic view of midwifery training in the UK. Explore the vital roles midwives play, not just in childbirth but in enhancing community health, promoting equality, and navigating the myriad societal, cultural, and spiritual dimensions of childbearing. Learning Outcomes: Grasp the historical roots and contemporary practices of midwifery in the UK. Understand the intricacies of antenatal, intrapartum, and postnatal care and support. Explore the diverse roles of midwives in various birthing scenarios, including home births, multiple births, and in addressing complications. Gain knowledge about perinatal mental health, effective communication, ethics, and the pharmacological side of midwifery. Build a foundation in infant care, from feeding to managing newborn infections and understanding neonatal health challenges. Why buy this Midwifery Training for Midwives? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Midwifery Training for Midwives there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Midwifery Training for Midwives course for? Aspiring midwives eager to embark on a fulfilling career in midwifery. Existing midwives looking to update their knowledge and expand their expertise. Medical professionals interested in broadening their understanding of maternity care. Health and social care students considering specialising in midwifery. Anyone passionate about maternal and newborn health and seeking in-depth knowledge. Prerequisites This Midwifery Training for Midwives does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Midwifery Training for Midwives was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Midwife in Hospital Setting: £30,000 - £45,000 Annually Community Midwife: £33,000 - £48,000 Annually Maternity Support Worker: £19,000 - £24,000 Annually Specialist Midwife (e.g., in perinatal mental health): £40,000 - £52,000 Annually Midwifery Lecturer/Educator: £35,000 - £50,000 Annually Lead Midwife for Education: £50,000 - £60,000 Annually Course Curriculum Module 01: Definition and Origin of Midwifery Definition and Origin of Midwifery 00:26:00 Module 02: Midwifery as a Career Option Midwifery as a Career Option 00:19:00 Module 03: Midwifery Management and Education Midwifery Management and Education 00:32:00 Module 04: Midwives' Role in Health and Inequality Midwives' Role in Health and Inequality 00:29:00 Module 05: Social, Cultural and Spiritual Context of Childbearing Social, Cultural and Spiritual Context of Childbearing 00:26:00 Module 06: Antenatal Care and Screening Antenatal Care and Screening 00:46:00 Module 07: Midwifery Support in Labour: Intrapartum Care Midwifery Support in Labour: Intrapartum Care 00:37:00 Module 08: Induction of labour Induction of labour 00:25:00 Module 09: Postnatal Care as a Midwife Postnatal Care as a Midwife 00:29:00 Module 10: Nurture and Nature: The Healthy Newborn Nurture and Nature: The Healthy Newborn 00:25:00 Module 11: Stillbirth, Neonatal Death and Bereavement Stillbirth, Neonatal Death and Bereavement 00:33:00 Module 12: Infant feeding Infant feeding 00:25:00 Module 13: Newborn Infection Newborn Infection 00:32:00 Module 14: Home Birth Home Birth 00:23:00 Module 15: Complementary and Alternative Medicines Applied to Maternity Care Complementary and Alternative Medicines Applied to Maternity Care 00:23:00 Module 16: Pharmacology and Medicines Management Pharmacology and Medicines Management 00:24:00 Module 17: Bleeding in Pregnancy Bleeding in Pregnancy 00:28:00 Module 18: Medical Disorders of Pregnancy Medical Disorders of Pregnancy 00:30:00 Module 19: Pre-term Labour Pre-term Labour 00:21:00 Module 20: Twins and higher-order births Twins and higher-order births 00:21:00 Module 21: Care During the Third Stage of Labour Care During the Third Stage of Labour 00:21:00 Module 22: Terminology and Abbreviations for Midwifery Terminology and Abbreviations for Midwifery 00:32:00 Module 23: Perinatal mental health Perinatal mental health 00:29:00 Module 24: Supporting a Healthy Pregnancy Supporting a Healthy Pregnancy 00:33:00 Module 25: Contraception and family planning Contraception and family planning 00:28:00 Module 26: Effective Communication for Midwifery Effective Communication for Midwifery 00:30:00 Module 27: Ethics in Midwifery Ethics in Midwifery 00:23:00 Assignment Assignment - Midwifery Training for Midwives 00:00:00

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Embark on a transformative learning journey with our course, 'Communication & Information Handling in Care,' where the art of communication meets the responsibility of safeguarding sensitive information. In a world where every interaction matters, this course transcends the basics. Module by module, you'll explore the intricacies of effective communication, decoding reactions and mastering the unspoken language of body cues. Barriers to communication become stepping stones as you uncover strategies to overcome them, ensuring seamless connections in the realm of care. Confidentiality takes center stage as you delve into the ethical landscape of records maintenance, emphasizing the significance of trust in care relationships. The course extends beyond theory, guiding you through the practical aspects of information handling, ensuring your skills are not just theoretical but ready to be applied securely in real-world care settings. Join us on this dynamic expedition where communication becomes an art, and information handling transforms into a secure, ethical practice. Learning Outcomes Master the nuances of effective communication in diverse care scenarios. Decode reactions and understand the subtle language of body cues. Overcome barriers to communication, fostering meaningful connections. Navigate the ethical landscape of confidentiality and records maintenance. Demonstrate secure and ethical handling of information in care contexts. Why choose this Communication & Information Handling in Care course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Communication & Information Handling in Care course for? Aspiring healthcare professionals eager to enhance their communication skills. Current care practitioners seeking a deeper understanding of information ethics. Individuals entering the care sector desiring a comprehensive foundation. Professionals in allied healthcare fields wanting to refine communication strategies. Those keen on mastering the ethical aspects of information handling in care. Career path Clinical Communication Specialist: £35,000 - £50,000 Health Information Manager: £30,000 - £45,000 Patient Advocacy Coordinator: £28,000 - £40,000 Care Quality Assurance Officer: £32,000 - £48,000 Healthcare Information Security Analyst: £38,000 - £55,000 Clinical Governance Advisor: £40,000 - £60,000 Prerequisites This Communication & Information Handling in Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Communication & Information Handling in Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Communication Introduction to Communication 00:17:00 Module 02: Reactions & Body Language Reactions & Body Language 00:17:00 Module 03: Barriers & How to Overcome It Barriers & How to Overcome It 00:18:00 Module 04: Confidentiality & Records Maintenance Confidentiality & Records Maintenance 00:15:00 Module 05: Handling Information Handling Information 00:17:00 Module 06: Secure Handling of Information Secure Handling of Information 00:18:00

Unlock the secrets of the mind with 'Becoming a Certified NLP Practitioner: Transformative Coaching'. This meticulously crafted course illuminates the world of Neuro-Linguistic Programming (NLP), guiding you through its multifaceted communication and coaching models. Delve into the profound beliefs and presuppositions that underpin NLP, and harness advanced techniques to catalyse personal evolution. As you journey through each module, you'll not only refine your understanding but also pave your way to becoming a certified NLP coach. Learning Outcomes Gain a foundational understanding of Neuro-Linguistic Programming. Decode the intricacies of the NLP communication and coaching models. Comprehend the pivotal role of NLP presuppositions and beliefs. Implement advanced NLP techniques to drive personal transformation. Formulate compelling strategies for enhanced communication using NLP. Why buy this Becoming a Certified NLP Practitioner: Transformative Coaching? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Becoming a Certified NLP Practitioner: Transformative Coaching for? Aspiring individuals keen on mastering the art of NLP. Coaches looking to integrate NLP into their methodologies. Professionals aiming to bolster their communication prowess. Therapists desiring to weave NLP into their therapeutic approaches. Enthusiasts on the quest to achieve NLP practitioner certification. Career path NLP Coach: £30,000 - £50,000 Communication Specialist: £35,000 - £55,000 Therapist with NLP Specialisation: £40,000 - £60,000 Corporate Trainer with NLP Focus: £45,000 - £65,000 Personal Development Consultant: £50,000 - £70,000 NLP Researcher: £55,000 - £75,000 Prerequisites This Becoming a Certified NLP Practitioner: Transformative Coaching does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to NLP Introduction to NLP 00:17:00 Module 2: NLP Communication Model NLP Communication Model 00:20:00 Module 3: NLP Coaching Model NLP Coaching Model 00:26:00 Module 4: NLP Presuppositions and Beliefs NLP Presuppositions and Beliefs 00:21:00 Module 5: NLP Techniques for Personal Change NLP Techniques for Personal Change 00:26:00 Module 6: NLP Strategies for Effective Communication NLP Strategies for Effective Communication 00:28:00 Module 7: Advanced NLP Techniques Advanced NLP Techniques 00:21:00 Module 8: NLP Applications NLP Applications 00:17:00 Module 9: NLP Practitioner Certification NLP Practitioner Certification 00:15:00