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Overview: As a Customer Service Representative, there are endless opportunities for you if you have the right knowledge and skills. Therefore, to make your career journey a successful one, we designed this Customer Service Representative bundle as a one-stop solution for you. To cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Customer Service Representative bundle. Our Customer Service Representative package, with the latest digital study materials and innovative learning methods, will give you in-depth knowledge of this domain. You will dive deep into the Customer Service Representative core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest. This 20-in-1 Ultimate Customer Service Representative bundle consists of the following Courses: Course 01: Retail Management Course 02: Certificate in Purchasing and Procurement Course 03: Supply Chain Management Course 04: Merchandising Course 05: Visual Merchandising Diploma Course 06: Operations Management Course 07: Product Management Course 08: Digital Product Management Course 09: Facilities Management Diploma Course 10: Strategic Business Management - Online Diploma Course Course 11: Business Intelligence Analyst Course Course 12: Customer Relationship Management Course 13: Store Assistant Course 14: Fundamentals of Business Analysis Course 15: Strategic Planning and Analysis for Marketing Course 16: Commercial Management Course 17: Sales Skills Course 18: Financial Management Course 19: Purchase Ledger Course 20: Business Plan Learning Outcomes of Customer Service Representative Bundle: This career-oriented Customer Service Representative bundle will help you to Gain the ability to excel in the role of Customer Service Representative Know your responsibilities as a Customer Service Representative and convey your experience to others Gain excellent interpersonal and communication skills Know the pros and cons of working as a Customer Service Representative Adhere to the regulations around this area Gain time and risk management skills to ensure efficiency Manipulate technological advancement to become more effective Maintain moral standards and set an example for your peers Why Choose this Customer Service Representative Bundle? FREE Customer Service Representative CPD-accredited certificate Get a free student ID card with Customer Service Representative training (£10 applicable for international delivery) Lifetime access to the Customer Service Representative course materials The Customer Service Representative program comes with 24/7 tutor support Get instant access to this Customer Service Representative course Learn Customer Service Representative training from anywhere in the world The Customer Service Representative training is affordable and simple to understand The Customer Service Representative training is entirely online So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Customer Service Representative bundle. Who is this Customer Service Representative course for? Anyone from any background can enrol in this Customer Service Representative bundle. Requirements This Customer Service Representative course has been designed to be fully compatible with tablets and smartphones. Career path Having this Customer Service Representative expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Service Representative) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Executive Strategy & Management is one of our best selling and most popular course. This course is suitable for anyone aspiring to or already working in Project Management and looks at skills needed to improve in relevant industry or Project Management. By taking this course you will gain the necessary skills to perform effectively in this field. The Executive Strategy & Management is organised into 7 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 2 Hours, 31 Minutes! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an endorsed lesson. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.

Level 1 Diploma in Tourism and Hospitality Management Master Hospitality Management fundamentals, dive into Hospitality Management recruitment strategies, and specialize in front office and housekeeping. Conquer engineering and food and beverage operations in Hospitality Management. Learning Outcomes: Define Hospitality Management's key sectors. Assess Recruitment in Hospitality Management. Operate Front Office in Hospitality Management. Manage Housekeeping and Engineering effectively. Oversee Food and Beverage in Hospitality Management. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Diploma in Tourism and Hospitality Management Course Syllabus Hospitality Management Basics: Gain a foundational grasp of Hospitality Management. Understand the breadth and scope of the Hospitality Management industry, including trends and key sectors. Recruitment: Learn the nuances of recruitment within the Hospitality Management sphere. Gain skills in staff development and training specific to Hospitality Management. Front Office: Master front office operations framed by Hospitality Management. Understand guest services, reservations, and how Hospitality Management affects check-in and check-out procedures. Housekeeping, Engineering, and Security: Delve into housekeeping and engineering under the umbrella of Hospitality Management. Master cleanliness standards, maintenance protocols, and Hospitality Management best practices in security. Food and Beverage: Engage deeply with food and beverage operations within Hospitality Management. Learn the art of menu planning, customer service, and creating memorable dining experiences in line with Hospitality Management standards. Marketing and Sales in Hospitality: Explore Hospitality Management strategies for effective marketing and sales. Learn how to attract guests and promote services under the principles of Hospitality Management.

The UK oil and gas industry is in its sixth decade of offshore production. Between 2014 and 2020, production increased by almost 20%. The sector is directly responsible for approaching 40,000 jobs. An estimation showed in 2018, around 260,000 jobs were supported by the UK upstream oil and gas industry. If you are looking for a new role as a gas heating installation or service engineer or just considering your options, then this bundle is a total gem for you. From car fuel to electricity, to petrochemicals and plastics, Oil & Gas as an energy source plays a vital role in our current energy mix. If you're new to the industry or have ever wondered how it all works and how you can gain the necessary skill to break into this industry, this is the course for you! In this course, you'll learn market trading, pricing, the economic framework of the Oil & Gas industry. Further, into the course, you will become an expert on Oil and Gas Management. You'll also learn about domestic appliances repairing, electrical engineering and much more. This Bundle Consists of the following Premium courses: Course 01: Oil and Gas Management Course 02: Overview of Oil and Gas Industry Course 03: Oil & Gas: Markets Trading Pricing & Economic Framework Level 2 Course 04: Logistics of Crude Oil and Petroleum Products Course 05: Risk Management Course 06: Spill Management Training Course 07: COSHH Awareness Level 3 Course 08: RIDDOR Training Course 09: Electrical and Fire Safety Training - Level 2 Course 10: Workplace Health and Safety Diploma Course 11: Emergency First Aid and Incident Management at Work What will you learn from this bundle: Fundamentals of Oil and Gas Management industry including the history and current situation Facts and figures to be able to make planned investment Perform a safety assessment on a domestic gas installation to include leak detection and production of a safety report Explain gas combustion in terms of requirements, flammability, measurement, flues, ventilation and associated hazards Get familiar with Ventilation and Combustion and the ability to Deal with unsafe situations Electrical requirements associated with the installation as well as electrical engineering, including DC circuit analysis How to keep your home, workplace and surroundings clean after the work is done Chemical safety, keyholding and alarm codes for cleaners Identifying hazardous substances to prevent construction site health risks, including COSHH risk assessments Curriculum: Course 01: Oil and Gas Management Module 01: Introduction Module 02: Energy, Economics and Finance Module 03: Project Management Module 04: Managing Pipelines Module 05: Project Risk Analysis Module 06: Managing Communication and Conflict Module 07: Oil and Gas Health and Safety And 10 more course!!! How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Oil and Gas Management bundle. Requirements This Oil and Gas Management course has been designed to be fully compatible with tablets and smartphones. Career path With lucrative professions and attractive starting salaries, there are many options for career progression by taking this course, such as: Electrical Engineer Construction Worker Wielding Worker Technical professional Automobile industry And many more! Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Oil and Gas Management) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Oil and Gas Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Dive into the heart of the hospitality industry's financial pulse with our Finance and Cash Management for Hospitality course. Picture yourself orchestrating the ebb and flow of revenues, mastering the symphony of numbers that tells the tale of success. This course ushers you into the foundational concepts with aplomb, setting the stage for you to forecast and strategize with confidence. As you traverse the modules, you'll cultivate an understanding of projections, laying the groundwork for potential revenue augmentation with every decision made. The journey continues as learners grasp the essentials of operational planning, crucial for the seamless execution of services. Delve into cost management practices tailored for the hospitality realm, where every penny saved enhances the guest experience. The course goes beyond theory, providing templates and exercises that invite you to apply your newly acquired knowledge to real-world financial models. From room revenue budgeting to the complexities of payroll, you'll emerge with the acumen to ensure the fiscal fortitude of any hospitality enterprise. Learning Outcomes Develop a robust understanding of fundamental financial concepts in hospitality. Craft and evaluate revenue projections and operational plans. Implement cost management and Activity-Based Costing (ABC) in hotel settings. Apply hands-on budgeting techniques for various hotel departments. Execute cash budgeting exercises to enhance financial proficiency. Why choose this Finance and Cash management for Hospitality course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Finance and Cash management for Hospitality course for? Aspiring hotel financial planners and analysts. Hospitality managers seeking to enhance fiscal operations. Accountants aiming to specialise in the hospitality sector. Hotel owners and operators looking to optimise financial performance. Students of hospitality and finance disciplines targeting industry readiness. Career path Financial Controller: £30,000 - £60,000 Revenue Manager: £25,000 - £50,000 Cost Controller: £22,000 - £40,000 Budget Analyst: £24,000 - £45,000 Accounts Manager: £26,000 - £50,000 Cash Manager: £28,000 - £55,000 Prerequisites This Finance and Cash management for Hospitality does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Finance and Cash management for Hospitality was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Finance and Cash management for Hospitality Fundamental and understanding concepts Introduction and Basis of Projections 00:05:00 Making future plans and potential revenue generating activities 00:06:00 Operational Plans that need to be looked at 00:06:00 Cost management Practices at hotel and ABC system 00:08:00 Other Matters before practical excercise 00:05:00 Financial Model and Working on Fianacial model Room Revenue Budget Template 00:05:00 F&B Revenue Budgeting Template 00:10:00 banquet and Other operating Depts 00:10:00 Headcount Budget 00:11:00 Payrol and Other Cost Budgeting 00:12:00 Other hotel operational Expenses 00:10:00 Cash Budgeting Excercise 00:11:00 Assignment Assignment - Finance and Cash management for Hospitality 00:00:00

Are you looking to enhance your Employment Law, HR Management & Recruitment Process skills? If yes, then you have come to the right place. Our comprehensive course on Employment Law, HR Management & Recruitment Process will assist you in producing the best possible outcome by mastering the Employment Law, HR Management & Recruitment Process skills. The Employment Law, HR Management & Recruitment Process course is for those who want to be successful. In the Employment Law, HR Management & Recruitment Process course, you will learn the essential knowledge needed to become well versed in Employment Law, HR Management & Recruitment Process. Our Employment Law, HR Management & Recruitment Process course starts with the basics of Employment Law, HR Management & Recruitment Process and gradually progresses towards advanced topics. Why would you choose the Employment Law, HR Management & Recruitment Process course from Compliance Central: Lifetime access to Employment Law, HR Management & Recruitment Process course materials Full tutor support is available from Monday to Friday with the Employment Law, HR Management & Recruitment Process course Learn Employment Law, HR Management & Recruitment Process skills at your own pace from the comfort of your home Gain a complete understanding of Employment Law, HR Management & Recruitment Process course Accessible, informative Employment Law, HR Management & Recruitment Process learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Employment Law, HR Management & Recruitment Process bundle Study Employment Law, HR Management & Recruitment Process in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Employment Law, HR Management & Recruitment Process course Curriculum Breakdown of the Employment Law Course Module 01: Basic of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination in the Workplace Module 09: Health & Safety at Work Module 10: Dismissal, Grievances and Employment Tribunals Module 11: Workplace Monitoring & Data Protection Curriculum Breakdown of the HR Management Course Section 01: Introduction Section 02: Core Concepts Section 03: Best Employee Retention Strategies That Actually Work Section 04: Employee Benefits & Retention Strategies Used by World's Top Companies Section 05: Practical Tips to Retain Employees in Your Organisation More...... Curriculum Breakdown of the Recruitment Process Course Module 01: Introduction to Recruitment: Importance and Implications Module 02: An Overview of the Recruitment Industry Module 03: The UK Recruitment Legislation Module 04: Sales and Selling in the Recruitment Industry Module 05: The Recruitment Process More..... CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Employment Law, HR Management & Recruitment Process course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Employment Law, HR Management & Recruitment Process. Requirements To enrol in this Employment Law, HR Management & Recruitment Process course, all you need is a basic understanding of the English Language and an internet connection. Career path The Employment Law, HR Management & Recruitment Process course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Accounting, Business Performance Management, Data Analysis, and Marketing - 4 in 1 course will set you up with a solid foundation to become a confident accountant and finance assistant and develop more advanced skills. Lead Academy Scholarship Programme | Enrol Today & Save £347 This comprehensive Accounting, Business Performance Management, Data Analysis, and Marketing - 4 in 1 course is the perfect way to kickstart your career in the field of accounting & finance. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in accounting & finance Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Why Choose Lead Academy: Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this course for? This comprehensive Accounting, Business Performance Management, Data Analysis, and Marketing - 4 in 1 course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of accounting & finance. Entry Requirement There are no academic entry requirements for this Business Accounting and Finance course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This Business Finance course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Business Accounting and Finance What is Business finance. What is Business finance. Why Businesses Fail Why Businesses Fail The Principles of Business Finance Part 1 The Principles of Business Finance Part 1 The Principles of Business Finance Part 2 The Principles of Business Finance Part 2 The Balance Sheet The Balance Sheet The Income Statement The Income Statement The Cashflow Statement The Cashflow Statement A Business Finance Exercise A Business Finance Exercise Financial Performance Indicators Financial Performance Indicators Investment Analysis Investment Analysis Investment Analysis Exercise Investment Analysis Exercise Key Learning Points in Business Finance Key Learning Points in Business Finance Business Performance Management Assessment Social Media Marketing Masterclass 2019 Introduction General Tips & Tricks Series SEO (Search Engine Optimization) YouTube Google Analytics Email Marketing Linkedln Facebook Instagram Mobile App

Manage your Contractors and Temporary Employees to solve the extra workload Everyone needs extra employees to handle the busy workload sometimes and you end up hiring them on a temporary basis. However managing them and getting the most out of your contractors and temporary employees can be a difficult task. But with this course your temporary employees will be a well oiled efficient machine. If you have regular employee absences, need to cover maternity leave, or have seasonal demands, hiring temp staff eliminates the need to appoint a permanent resource that isn't required year-round. Contractors and Temporary Employees will also bring a fresh perspective to the company and more often than not you will benefit from them. Manage your workers and achieve company goals. Motivate them to promote them into permanent employees to increase the productivity. You will learn the art of management and how to deal with tricky situations regarding Contractors and Temporary Workers. Not only will this increase your skills as a manager but you would be making more profit due to higher productivity. So what are you waiting for, get this course now! Course Highlights Contractors and Temporary Employee Management Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Contractors and Temporary Employee Management Diploma into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Contractors and Temporary Employee Management Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Contractors and Temporary Employee Management Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Contractors and Temporary Employee Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Employee Management Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Millennials and Onboarding 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Engaging the Millennial Employee 01:00:00 Module Seven - Following Up With the Millennial Employee 01:00:00 Module Eight - Setting Expectations with the Millennial Employee 01:00:00 Module Nine - Mentoring the Millennial 01:00:00 Module Ten - Assigning Work to the Millennial Employe 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Accredited Employee Management Skills Training: Millennial Onboarding- Activities 00:00:00 Hiring Temporary Employees Module One - Getting Started 00:30:00 Module Two - Defining and Knowing the Position 01:00:00 Module Three - Hiring Strategy 01:00:00 Module Four - Lure in Great Candidates 01:30:00 Module Five - Filtering Applicants to Interview 01:00:00 Module Six - The Interview (I) 01:00:00 Module Seven - The Interview (II) 01:00:00 Module Eight - Selection Process (I) 01:00:00 Module Nine - Selection Process (II) 01:00:00 Module Ten - Making an Offer 01:00:00 Module Eleven - Onboarding 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recruitment Skills Training Diploma- Activities 00:00:00 Employee Training Module One - Getting Started 00:30:00 Module Two - The Many Types of Incentive 01:00:00 Module Three - Designing Employee Recognition Programs 01:00:00 Module Four - How To Get The Buzz Out 01:00:00 Module Five - It Starts From The Top! 01:00:00 Module Six - Creating a Culture of Recognition 01:00:00 Module Seven - The Best Things In Life Are Free! 01:00:00 Module Eight - A Small Gesture Goes A Long Way 01:00:00 Module Nine - Pulling Out The Red Carpets 01:00:00 Module Ten - The Don'ts of Employee Recognition 01:00:00 Module Eleven - Maintaining Employee Recognition Programs 01:00:00 Module Twelve - Wrapping Up 00:30:00 HR: Employee Recognition Training Course- Activities 00:00:00 Activities Mock Exam Final Exam