33951 Courses in Cardiff delivered On Demand

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Level 6 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Description Baby and Toddler Sleep Solutions Diploma:  You must have had a family member or a friend come to you for guidance or advice on how to help they're young get better sleep. There is a method for serving individuals who need professional counsel and guidance while earning a living. It is not only the people with babies and their young kids who will get better sleep; the whole community will. You can sign up for our Baby and Toddler Sleep Solutions Diploma course and pursue an exciting profession while fulfilling your passion for helping toddlers and babies get better sleep. The profession called Sleep Consultant for babies resulted from a massive demand for professionals who can provide support at home for toddlers, babies, and young children who cannot sleep well. Parenting gets harder at night, and the frustration and exhaustion can begin to affect daytime parenting that one may enjoy. The situation becomes increasingly difficult when no family members live nearby who can offer assistance. Many parents re-join their workplaces as their babies get a little older, and at this stage, there is a need to take some measures to help every family member get better and more hours of sleep. The manageable threshold lowers as a challenging job gets added to the mix. The Baby and Toddler Sleep Solutions Diploma course by Elearncollege has been designed to provide all parents support and guidance. Sleep is essential for our well-being. It will do immense good for children if they have a healthy schedule for rest as they live and grow. Disturbance in our night's sleep causes difficulty having a good night's sleep, even for adults. It leads to tiredness, irritability, and annoyance for the rest of the next day. Sleep training often takes a little bit of time to get used to. It requires us to put in the effort, time, and patience, but it gradually becomes more effortless. There are several methods of sleep training for you to try out, and pick out the best that suits your parenting style. Routine is essential to sleep well. Babies and young children thrive when they are made to follow patterns and anything familiar to them. Because of this, a child may sleep every night by using particular locations, favourite toys, or music. What you will learn   1:The basics of sleep  2:Personality and parenting style  3:Sleep patterns in babies from birth to a year old  4:Sleep patterns in infants from a year to 3 years old  5:Cosleeping and how to handle multiple children during sleep  6:Understanding how other caregivers from outside affect sleep  7:Sleep tips for premature babies  8:Illnesses and its effects on sleep  9:Life changes that keep a child awake  10:Bedtime stories and songs  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Art Therapy have the healing power of creativity meets the depths of the human soul. The importance of this course lies in its ability to unlock a world of self-expression, emotional healing, and personal growth. By enrolling, you'll gain a profound understanding of how art can be a powerful tool for mental and emotional well-being, opening doors to new avenues of self-discovery and therapeutic practice. Investing in our Art Therapy course is a wise decision for any learner. Not only will you acquire the skills and knowledge to become a certified Art Therapist, but you'll also enrich your own life by tapping into the profound benefits of creative expression. Whether you're passionate about helping others overcome emotional challenges or simply eager to enhance your personal well-being, this course offers a unique blend of art and psychology that is both fulfilling and rewarding. Don't miss the chance to embark on a journey of healing, creativity, and personal growth - it's an investment in yourself that's truly invaluable amidst our diverse range of courses. This Art Therapy Training Bundle Consists of the following Premium courses: Course 01: Art Therapy Course 02: Arts Management Course 03: Level 2 Art Therapy Course Course 04: Dialectal Behaviour Therapy (DBT) Course 05: Essentials of Colour Psychology Course 06: Drawing and Illustration Level 2 Course 07: Landscape Paintings with Acrylic Course 08: Paint Your Own Portraits in Watercolour Course 09: Ultimate Guide to Paint Mountains in Watercolours Course 10: Digital Art - Sketching In Photoshop Course 11: EFT - Emotional Freedom Technique Learning Outcomes Upon completion of this bundle, you should be able to: Develop a deep understanding of the principles and techniques of art therapy. Understand the psychological impact of color and its relevance in art therapy. Develop proficiency in creating landscape art with acrylic paints. Acquire digital art skills using Photoshop for creative expression and therapeutic purposes. Learn the principles and techniques of Emotional Freedom Technique (EFT). Art therapy is a multifaceted and transformative field that offers a range of courses to help individuals tap into their creative potential for healing and personal growth. In Art Therapy, learners delve into the therapeutic power of art, exploring how creative expression can be harnessed to address emotional, psychological, and even physical challenges. This course equips participants with the knowledge and skills to facilitate art-based interventions that promote self-discovery and emotional well-being. Art therapy is a vital tool for those seeking to connect with their inner selves, understand their emotions, and improve their mental health, making Course 1 a valuable resource for both aspiring therapists and individuals looking to harness the healing power of art. In addition to the core Art Therapy course, there is a wealth of other offerings to further enhance one's creative and therapeutic journey. Courses like Arts Management, Level 2 Art Therapy, and Dialectal Behaviour Therapy (DBT) provide learners with specialized knowledge and skills, while Essentials of Colour Psychology, Drawing and Illustration Level 2, Landscape Paintings with Acrylic, and Paint Your Own Portraits in Watercolour offer opportunities for artistic expression and skill development. From understanding the psychology of color to mastering various artistic techniques, these courses empower individuals to express themselves and connect with others on a deeper level. Whether one is seeking to become a professional art therapist or simply exploring their creative side, these courses offer a rich and diverse learning experience that can be both personally fulfilling and professionally rewarding. Moreover, courses like the Ultimate Guide to Paint Mountains in Watercolours, Digital Art - Sketching In Photoshop, and EFT - Emotional Freedom Technique provide learners with unique tools to further expand their creative horizons and emotional well-being. In a world where mental health and self-expression are paramount, these courses provide invaluable skills and insights for personal growth and a fulfilling artistic journey. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is tailored for: Aspiring Art Therapists Arts Enthusiasts and Administrators Mental Health Professionals Teacher Individual who are interested in Art Requirements No requirements to enrol this Art Therapy Training course. Career path Upon completion, various career opportunities include: Art Therapy Assistant: Average Salary: £18,000 to £24,000 per year Clinical Supervisor or Manager: Average Salary: £45,000 to £60,000 or more per year Senior Art Therapist: Average Salary: £35,000 to £45,000 per year. Certified Art Therapist: Average Salary: Starting at £28,000 to £35,000 per year Certificates CPDQS Accredited e-Certificate Digital certificate - Included CPDQS Accredited Hard-Copy Certificate Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Art Therapy) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Advanced Diploma in Restaurant Management at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Restaurant Management at QLS Level 7 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Restaurant Management at QLS Level 7 course. Due to Restaurant Management at QLS Level 7's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Restaurant Management at QLS Level 7 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Restaurant Management at QLS Level 7 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Restaurant Management at QLS Level 7 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Restaurant Management at QLS Level 7 course. This Restaurant Management at QLS Level 7 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Restaurant Management at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Restaurant Management at QLS Level 7 course: Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: Restaurant Industry Module 04: Restaurant Leadership and Management Module 05: The Process of Selection and Recruitment in Hospitality Industry Module 06: The Process of Development and Training in Hospitality Industry Module 07: Management of Front Office Operations Module 08: Management of Food and Beverage Operations Module 09: Food Safety - An Introduction Module 10: Supervision of Food Safety Module 11: Food Safety Legislation Module 12: Food Safety Management System Module 13: Food Safety Management Tools Module 14: Contamination Hazards Module 15: Controlling Contamination Module 16: Food Poisoning (Bacterial) and Food-Borne Illness Module 17: Food Poisoning (Non-Bacterial) Module 18: Personal Hygiene Module 19: Food Premises and Equipment: The Design and Construction Module 20: Pest Management Module 21: Food Safety Training for the Staff Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Restaurant Management at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Restaurant Management at QLS Level 7 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Restaurant Management at QLS Level 7 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Diploma in Restaurant Management at QLS Level 7 Hard copy certificate - Included CPDQS Accredited Certificate Digital certificate - Included CPDQS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.