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Keep your Customers happy by learning how to interact with them Any business benefits from good customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, refers to the way a business communicates and interacts with the public to gain and retain customers. Graduate Diploma in Customer Service Skills is necessary for a business to cultivate good customer relations to attract and keep a loyal base of customers. Some companies hire consultants to advise them how to develop stellar customer relations. Customer relations is key to understanding consumer motivation. Without assessing customer relations, it's difficult for a company to know how visible it is in terms of its client base. It's also hard to figure out how to grow the company without understanding the relationships it has with current customers. Get this Advanced diploma and boost your customer service skills. Complete all the units and get the knowledge to be a competent customer care provider and earn all the plaudits that you deserve. Course Highlights Graduate Diploma in Customer Service Skills is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Graduate Diploma in Customer Service Skills into 20 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 21 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Graduate Diploma in Customer Service Skills Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Graduate Diploma in Customer Service Skills is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Graduate Diploma in Customer Service Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Graduate Diploma in Customer Service Skills - Updated Version Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations FREE 00:07:00 Providing Excellent Customer Service 00:06:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Graduate Diploma in Customer Service Skills - Old Version Module One - Getting Started FREE 00:30:00 Module Two - Who We Are and What We Do FREE 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Graduate Diploma in Customer Service Skills 00:20:00 Final Exam Final Exam- Graduate Diploma in Customer Service Skills 00:20:00

Developing Predictable Agile Roadmaps When will this project be done? This is the million dollar question agile teams and organizations often grapple with when communicating with stakeholders. Attendees will learn how to build realistic road maps in order to have meaningful conversations with leadership teams, allowing them to confidently predict, set expectations, and facilitate organizational decision making. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

***24 Hour Limited Time Flash Sale*** Team Management, Leadership & Line Management (QLS) Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Team Management, Leadership & Line Management (QLS) courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Team Management, Leadership & Line Management (QLS). Whether you're a student, recent graduate, or job seeker, our Team Management, Leadership & Line Management (QLS) bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Team Management, Leadership & Line Management (QLS) Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Team Management, Leadership & Line Management (QLS) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Team Management QLS Course 02: Leadership and Management Training Course QLS Course 03: Line Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Maximise Your Personal Productivity: Negotiation Skills Course Course 02: The Principles of Ethical Leadership Course 03: Talent Management Level 3 Course 04: Workplace Productivity Training Course 05: UK Employment Law In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Team Management, Leadership & Line Management (QLS) courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Team Management, Leadership & Line Management (QLS) Bundle: Master the foundational principles and techniques of Team Management, Leadership & Line Management (QLS). Develop advanced proficiency in Team Management, Leadership & Line Management (QLS) methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Team Management, Leadership & Line Management (QLS). Enhance your problem-solving and critical thinking abilities within the context of Team Management, Leadership & Line Management (QLS). Cultivate strong communication and collaboration skills essential for success in Team Management, Leadership & Line Management (QLS). The Team Management, Leadership & Line Management (QLS) bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Team Management, Leadership & Line Management (QLS). With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Team Management, Leadership & Line Management (QLS) bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Professionals seeking to enhance their leadership and management skills. Individuals interested in pursuing a career in team management, leadership and line management. Managers who want to develop their skills and advance their careers. Anyone looking to improve their productivity and performance in the workplace. Career path Our training bundle prepares you for a range of careers, including: Team Leader - £28,000 to £45,000 Operations Manager - £30,000 to £55,000 Project Manager - £30,000 to £65,000 Human Resources Manager - £35,000 to £60,000 General Manager - £40,000 to £100,000 Chief Executive Officer - £70,000 to £200,000+ Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

PMO 2030 - What the World's Leading PMO's are Doing to Survive and Thrive Do you know what the best PMOs in the world have in common? What world-class PMO leaders see as the most valuable trends? What makes PMOs effectively recognized by their executives? What the critical factors are for a PMO to generate value for the organization? PMOs have evolved significantly in recent years, but recent challenges on a global scale have reinvented them. A new era of value creation has begun for PMOs - the truth is that doing a technically perfect job is no longer enough for a PMO to survive and thrive. In this session, Americo Pinto will answer the above questions and share valuable insights from the experience of dozens of PMOs, which have had their value recognized at the PMO Global Awards, the most prestigious award for PMOs and PMO Leaders in the world. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. What You Will Learn: Find out the most effective way to make a PMO generate value. Know more about what world-class PMOs are doing to stay relevant. Understand why mature PMOs can also fail miserably. Gain insight about the changing era that PMOs around the world - including yours - are going through.

Risk Management: Diploma in Risk Management Training If you want to learn about Risk management and become an expert in the field, you have arrived at the right place. Our Risk Management: Diploma in Risk Management Training course is a great way to brush up on your knowledge and skills. With this Training Tale Risk Management: Diploma in Risk Management Training Course, you will get a solid introduction on the topic of risk management and learn how to conduct a risk assessment. Our Risk Management: Diploma in Risk Management Training course will also teach you about the various types of risks that your company may face. With this Risk Management: Diploma in Risk Management Training course, you will learn about the benefits of risk management and the steps of the risk assessment process. Learners are led through the key roles and obligations of those employed in professional Risk Management throughout 17 motivating modules. Industry experts designed this Risk Management: Diploma in Risk Management Training course to enable you to learn quickly and efficiently and at your own pace and convenience. Enrol today and take the next step towards your personal and professional goals. Courses are included in this Risk Management: Diploma in Risk Management Training Course Course 01: Diploma in Risk Management Course 02: Level 2 Diploma in Business Administration Course 03: Level 7 Diploma in Facilities Management Course Special Offers of this Risk Management: Diploma in Risk Management Training Course This Risk Management: Diploma in Risk Management Training Course includes a FREE PDF Certificate. Lifetime access to this Risk Management: Diploma in Risk Management Training Course Instant access to this Risk Management: Diploma in Risk Management Training Course Get FREE Tutor Support from Monday to Friday in this Risk Management: Diploma in Risk Management Training Course [ Note: Free PDF certificate as soon as completing the Risk Management: Diploma in Risk Management Training course] Risk Management: Diploma in Risk Management Training Industry Experts Designed this Risk Management: Diploma in Risk Management Training Course into 17 detailed modules. Course Curriculum of Diploma in Risk Management Training Module 01: A Quick Overview of Risk Management Module 02: Risk and its Types Module 03: Other Types of Risks and its Sources Module 04: Risk-Management Standards Module 05: Enterprise Risk-Management Module 06: Process of the Risk-Management Module 07: Risk Assessment Module 08: Risk Analysis Module 09: Financial Risk Management Module 10: The Basics of Managing Operational Risks Module 11: Technology Risk-Management Module 12: Project Risk-Management Module 13: Legal Risk-Management Module 14: Managing Social and Market Risk Module 15: Workplace Risk Assessment Module 16: Risk Control Techniques Module 17: Ins and Outs of Risk Management Plan Assessment Method of Diploma in Risk Management Training After completing each module of the Risk Management: Diploma in Risk Management Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Diploma in Risk Management Training After completing the MCQ/Assignment assessment for this Risk Management: Diploma in Risk Management Training course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Risk Management: Diploma in Risk Management Training Risk Management: Diploma in Risk Management Training course is ideal for- Fresh Graduates, Students, Job Seekers, anyone interested in risk management, Quality Managers, Quality Assurance professionals, People who are already employed in related fields and want to improve their expertise and skills. Requirements Risk Management: Diploma in Risk Management Training Students who intend to enrol in this Diploma in Risk Management: Diploma in Risk Management Training Course must meet the following requirements: Risk Management: Good command of the English language Risk Management: Must be vivacious and self-driven. Risk Management: Basic computer knowledge. Risk Management: A minimum of 16 years of age is required. Career path Risk Management: Diploma in Risk Management Training Candidates who successfully complete our Risk Management: Diploma in Risk Management Training can advance a huge variety of careers, including:- Quality Manager, Quality Assurance Manager, Risk Management Manager, Risk Manager, Risk-Management Consultant, Risk-Management Analyst Certificates Certificate of completion Digital certificate - Included

QLS Level 5 Endorsed Diploma | QLS Hard Copy Certificates Included | Plus 5 CPD Courses | Lifetime Access

Follow your dreams by enrolling on the Domestic Plumbing and Water System course today and develop the experience, skills and knowledge you need to enhance your professional development. Domestic Plumbing and Water System will help you arm yourself with the qualities you need to work towards your dream job. Study the Domestic Plumbing and Water System training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Domestic Plumbing and Water System course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Domestic Plumbing and Water System course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Domestic Plumbing and Water System course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Domestic Plumbing and Water System course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Domestic Plumbing and Water System course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Domestic Plumbing and Water System course. The Domestic Plumbing and Water System course is designed by industry experts and is tailored to help you learn new skills with ease. The Domestic Plumbing and Water System is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Domestic Plumbing and Water System when it suits you. Access the Domestic Plumbing and Water System course modules from any internet-enabled device, including computers, tablets, and smartphones. The Domestic Plumbing and Water System course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Domestic Plumbing and Water System now and start learning instantly! What You Get Out Of Studying Domestic Plumbing and Water System With Janets: Receive a digital Certificate upon successful completion of the Domestic Plumbing and Water System course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Domestic Plumbing and Water System training course is delivered through Janets' online learning platform. Access the Domestic Plumbing and Water System content from any internet-enabled device whenever or wherever you want to. The Domestic Plumbing and Water System course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Domestic Plumbing and Water System course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Domestic Plumbing and Water System course. After successfully passing the Domestic Plumbing and Water System course exam, you will be able to apply for a CPD-accredited certificate as proof of your Domestic Plumbing and Water System qualification. Certification All students who successfully complete the Domestic Plumbing and Water System course can instantly download their digital certificate. You can also purchase a hard copy of the Domestic Plumbing and Water System course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Domestic Plumbing and Water System is ideal for those who already work in this sector or are an aspiring professional. This Domestic Plumbing and Water System course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Domestic Plumbing and Water System is open to all students and has no formal entry requirements. To study the Domestic Plumbing and Water System course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Domestic Plumbing and Water System is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Domestic Plumbing and Water System and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Domestic Plumbing and Water System The UK Standards for Plumbing 01:00:00 The Basic Components of Plumbing 00:30:00 The Plumbing Tools 00:30:00 Principles of Effective Local Plumbing Systems 00:30:00 The Home Plumbing System 00:30:00 Domestic Cold Water System 00:30:00 Plumbing Fixtures 00:15:00 Central Heating Systems 00:15:00 Understand Domestic Cold Water System 00:12:00 Plumbing Installations 00:15:00 Hot Water System 00:16:00 Plumbing Repairs 00:15:00 Plumbing Materials & Skills 00:15:00 Glossary and Appendix 00:15:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that the UK beauty industry is worth over £28 billion? Are you interested in a career in the beauty sector, or perhaps you want to elevate your own skincare routine and makeup skills? This Dermatology, Gel Manicure & Beauty Skincare bundle offers a variety of courses to equip you with the knowledge and techniques to achieve your goals. This bundle combines the expertise of dermatology and skincare with the practical application of gel manicures and various beauty treatments. You'll gain valuable insights into skin health, learn essential makeup techniques for special occasions like Indian weddings, and master spa facial therapies. Key Features of the Dermatology, Gel Manicure & Beauty Skincare Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Dermatology, Gel Manicure & Beauty Skincare bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Gel Manicure QLS Course 02: Dermatology & Skincare QLS Course 03: Beauty Skincare 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Indian Bridal Makeup Course 02: Luxury Spa Facial Therapy Course - Step by Step Guide Course 03: Fashion Law Online Course Course 04: Fashion Store Assistant Training Course 05: Personal Hygiene In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Dermatology, Gel Manicure & Beauty Skincare courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of Dermatology, Gel Manicure & Beauty Skincare Identify common skin conditions and recommend appropriate skincare practices. Master the application of gel manicures for long-lasting, chip-resistant nails. Learn professional makeup techniques for creating a flawless Indian bridal look. Gain an understanding of the legal framework governing the fashion industry. Develop the skills required to excel as a spa facial therapist. Enhance your knowledge of personal hygiene practices for optimal health. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Dermatology & Beauty Skincare Get a free student ID card with Dermatology & Beauty Skincare Training program (£10 postal charge will be applicable for international delivery) The Dermatology & Beauty Skincare is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Dermatology & Beauty Skincare course materials The Dermatology & Beauty Skincare comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** QLS Course 01: Gel Manicure Module 01: Anatomy And Physiology Of Nail Module 02: Nail Product Chemistry Module 03: Manicure Module 04: Pedicure Module 05: Nail Art Tools And Technique Module 06: Nail Polish Recipes Module 07: Nail Art Design I Module 08: Nail Art Design II Module 09: Nail Art Design III Module 10: Gel And Shellac Manicure QLS Course 02: Dermatology Module 01: Basics Of Dermatology Module 02: Skin Anatomy Module 03: Skin Nutrients Module 04: Diagnosis Of Skin Disease Module 05: Skin Infections Module 06: Atopic Eczema Module 07: Care Of Different Skin Types Module 08: Different Ethnicities Skin Care Module 09: Reducing Ageing Effects Module 10: Acne And Its Remedies Module 11: Seasonal Skin Care Module 12: Effect Of The Sunburn And Its' Remedies QLS Course 03: Beauty Skincare Module 01: Skin Anatomy Module 02: Skin Nutrients Module 03: Skin Care For Different Skin Types Module 04: Skin Care For Different Ethnicities Module 05: Reducing Ageing Effects Module 06: Hair Removal Examined Module 07: Diagnosis Of Skin Disease Module 08: Eczema Module 09: Keratinising And Papulosquamous Disorders Module 10: Skin Infections Module 11: Remedies For Acne Prone Skin Module 12: Seasonal Skin Care Module 13: Effect Of The Sun And Its' Remedies =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £169) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £357) CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This Dermatology, Gel Manicure & Beauty Skincare bundle is ideal for: Beauty Enthusiasts Makeup Artists Spa Therapists Fashion Professionals Retail Staff Requirements You will not need any prior background or expertise to enrol in this Dermatology, Gel Manicure & Beauty Skincare bundle. Career path After completing this Dermatology, Gel Manicure & Beauty Skincare bundle, you are to start your career or begin the next phase of your career. Dermatologist Esthetician Makeup Artist Fashion Lawyer Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Dermatology at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Gel Manicure and Nail Artist Training at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Level 2 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Level 3 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access