8435 Courses in Cardiff delivered On Demand

Customer Experience Management is the process of strategically managing a customer's entire 'touch point' of experiences within an organization. Discover the dangers of ignoring Customer Experience Management and five areas of analysis to enhance your sales and customer service. Learning Objectives Ask questions to identify customer buying paths, Identify four vital dangers of ignoring CEM, Implement five focus areas of customer relationship management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between objections and conditions and how you can prevent objections by qualifying early. Discover valuable questions to evaluate how prospects think, controlling mental focus. Anticipate and be ready for objections before your conversation. Learning Objectives Explain the difference between objections and conditions for not buying, Identify the challenge salespeople encounter with objections and conditions, Anticipate and plan for objections Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Description: Whether you're a dog lover or a dog owner, becoming a dog trainer can be an incredibly rewarding job for you. In this dog training course, you will explore different types and styles of dog training, including simple yet effective techniques you can master to understand dog language and know what your dogs are really saying. Learn how to work with reactive dogs and deal with separation anxiety, aggression and biting, chewing, barking or other issues in the quickest possible time. Gain all the required knowledge and confidence to become a professional dog trainer and discover a comprehensive career guide to ensure you're following the path that best matches your expectations. Moreover, this course is led by an experienced instructor, who will provide you with essential tips and practical training on how to get started in setting up your own dog training business. Learning Outcome Learn simple techniques for integrating aggressive dogs with other dogs. Understand dominant and submissive signals that prevent dog attacks from happening Get a grip on the 3 different types of dog aggression Understand the answers to 10 frequently asked puppy training questions Discover simple and effective techniques to market your dog training business Master how to communicate with dogs in a language they understand Who is the course for? Pet care professionals who specialize in dog training Dog owners and lovers who want to learn how to train their dogs Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Career Path: The Advanced Diploma in Dog Training is perfect for dog owners and lovers who want to live peacefully with their obedient and well-behaved dogs. The course can also help in pet care careers such as: Dog Trainer Pet Care Specialist Pet Groomer Pet Store Owner Veterinarian. Module 1: Introduction Why Getting 2, 8 Week Old Parson Terrier Puppies Changed My Life And My Career! 00:03:00 Here's What You'll Get From This Course 00:04:00 Module 2: Feeding Time - Aggression and Stealing Food How To Communicate You're In Charge During Feeding Time 00:10:00 How To Stop Food Aggression And Stealing Food 00:08:00 This Dog Is A Professional At Stealing Food, You'll Be Amazed At What He Does! 00:04:00 Module 3: The Right Way to Greet a Dog How You Greet Your Dog Says So Much More Than Hello - Here's Why 00:12:00 It's Not As Difficult As You May Think To Do And Makes The World Of Difference 00:05:00 Help! What When Visitors Come Round And Get Jumped On? Here's What To Do 00:05:00 Here's The Right Way For Guests To Enter Your Home And Stop Jumping Up 00:02:00 Module 4: Separation Anxiety How To Stop Dogs Barking, Chewing, Panting And Pacing When Left Alone 00:13:00 The Time To Get This Right Is When They Are A Puppy - Here's How To Do It 00:02:00 Can You Resolve Separation In Dogs Of All Ages? Yes! Here's How 00:02:00 Module 5: Dog Language - What They're Really Saying! Is Your Dog Trying To Calm You Down?! Find Out Here 00:09:00 This ONE Technique Works Like Magic With Numerous Unwanted Behaviours 00:10:00 The 3 F's For Dogs And Top Tips 00:11:00 Module 6: The Answers To 10 Popular Dog Questions You Are Likely To Be Asked Here's The Answers To Frequently Asked Dog Training Questions Numbers 1 and 2 00:09:00 Here's The Answers To Commonly Asked Dog Training Questions Numbers 3 and 4 00:09:00 Here's The Answers To Frequently Asked Dog Training Questions Numbers 5 and 6 00:06:00 Here's The Answers To Top Dog Training Questions 7 and 8 00:09:00 Here's The Answers To Commonly Asked Dog Training Questions 9 and 10 00:08:00 Module 7: The Answers To 10 Common Puppy Training Questions That You'll Likely To Be Asked Here's The Answers To Commonly Asked Puppy Training Questions Numbers 1 and 2 00:10:00 Here's The Answers To Popular Puppy Training Questions 3 and 4 00:05:00 Here's The Answers To Common Puppy Training Questions Numbers 5 and 6 00:07:00 Here's The Answers To Popular Puppy Training Questions Numbers 7 and 8 00:06:00 Here' The Answers To Common Puppy Training Questions Numbers 9 and 10 00:09:00 Module 8: Dog Training Consultations With Clients Someone Has Said Yes To A Dog Training Consultation With You - Here's What To Do 00:09:00 Top Tips Of What To Include During Your Dog Training Consultation 00:14:00 **Bonus Video** A Demonstration Of A Real-Life Dog Training Consultation **Bonus Video** A Demonstration Of A Real-Life Dog Training Consultation 00:22:00 Agreement Letters To Be Signed After The Consultation 00:06:00 How To Leave A Consultation On A High 00:02:00 Resources Read This First As It Will Really Help You With The Following Videos 00:05:00 Read This First As It Will Really Help You With The Following Videos 00:05:00 Dog Training Consultation Form 00:05:00 Dog Training Confirmation Letter Template - Page 1 00:05:00 Dog Training Confirmation Letter Template - Page 2 00:05:00 Top Tips Of What To Include During A Dog Training Consultation Handout 00:05:00 Agreement Letter Template - The One You Sign And Leave With Your Client 00:05:00 Agreement Letter Template - The One Your Client Signs And You Keep 00:05:00 The Best 'Feel Good' Dog Poem Ever! 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Equip yourself with the essential skills for conducting effective interviews. Explore the entire interview process, from defining job requirements and the ways interview can be structured or conducted, to asking legal and insightful questions, making assessments, and handling follow-ups. With an emphasis on best practices and legal compliance, learners will acquire the tools to select the right candidates for job positions and ensure a positive and professional interview experience. Learning Objectives Analyze job requirements and categorize the most appropriate interview type for a given position.;Formulate legal and insightful interview questions, demonstrating an understanding of the laws governing interview inquiries.;Implement a comprehensive evaluation process, including assessments and evaluation criteria, to select the most suitable candidates for job positions and conduct proper follow-up.

In this course you'll learn how to create and perfect your own captivating training so the learners will be compelled to learn everything you have to share. This course will help you address outstanding questions and make your training session worthwhile for your trainers. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand how to answer and paraphrase any question Know how to handle and conclude any question Understand how to manage distractions and stop interruptions Know how to handle inattention and negative feedback Discover how to address outstanding questions and make your training worthwhile Know how to ensure individual success and tutor benchmark candidates Master the art of creating an irresistible training session Know how to manage and conduct trainee assessment Understand how to prepare for the day of training Train The Trainer Course - All Levels (Part 3) Overview This Train The Trainer Course is ideal for aspiring trainers or for professional trainers who want to enhance their existing knowledge. This course will provide you with valuable insight into the skills required to conduct an inclusive training session. You will learn how to lead training sessions to assist people in acquiring new skills and expanding their areas of expertise in teaching. This course will help you deal with all sorts of questions and handle negativity during a training session. You will learn how to cut down distractions and manage inattention. You will learn ways to train benchmark candidates and ensure individual success intro. Finally, you will learn how to manage and conduct trainee assessments and teach your trainers to conduct them as well. Upon successful completion of this Train The Trainer Course, you will acquire comprehensive skills and knowledge to deliver high-quality training to train the trainers. Who should take this course? This Train The Trainer Course is primarily aimed at: Teachers Facilitators Team Leads Project Managers Training Professionals Founders and CEOs Business Professionals Entrepreneurs Technical Professionals Human Resource Managers Sales Professionals Instructional Designers This course is not, however, limited to any particular profession or line of employment. It might also be helpful to a wider spectrum of individuals who desire to improve and advance their training skills. Entry Requirements There are no academic entry requirements for this Train The Trainer Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Train The Trainer Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction Introduction Keep Them Engaged Keep Them Engaged Intro The 4 Learning Styles Ask Recall Questions Ask Relevance Questions Ask Expert Questions Ask Questions Activity Give Targeted Directionals Use the Agree and See If You're Right Help Them Follow Along Refer to Hooks Use the Buddy System Work the Room Ensure They Understand Ensure They Understand Introduction Use Etch-a-Sketch Effectively Use Visual Aids Correctly Give Benchmark Checks - Part 1 Give Benchmark Checks - Part 2 Use Effective Body Language and Tone Convince with Your Voice - Part 1 Convince with Your Voice - Part 2 Command With Your Body Show Genuine Enthusiasm Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.   Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Overview of IELTS Reading Academic Masterclass Can you define the difference between a phrase and a clause? : What do you call a group of words that lacks a subject and a verb? Take a moment to ponder as we introduce you to our extraordinary IELTS Practice Tests with Reading, Writing, Speaking and Listening Training. Get ready to embark on an enriching journey that will not only enhance your language skills but also equip you with the tools to conquer the IELTS exam. Let's delve into the fascinating modules that await you. This IELTS Reading Academic Masterclass Course will help you to learn: Gain a solid understanding of the IELTS test format and its sections. Develop a strong grasp of grammar basics for effective communication. Enhance your sentence structure and composition skills. Learn the nuances of punctuation and capitalisation for accurate writing. Acquire effective strategies to excel in the listening section. Sharpen your reading comprehension abilities for the academic context. Master the art of writing essays and reports in an academic setting. Cultivate fluency, coherence, and confidence in the speaking section. Explore the unique challenges and requirements of the General Training module. Familiarise yourself with the IELTS Life Skills exam and its specific demands. Prepare thoroughly with practical guidance for pre-test activities. Polish your skills with full-length practice tests for a comprehensive evaluation. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the IELTS Reading Academic Masterclass course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This IELTS Reading Academic Masterclass is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the IELTS Reading Academic Masterclass course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this IELTS Reading Academic Masterclass Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Unit 01: Introduction Welcome Aboard 00:09:00 Fundamentals 00:33:00 Types of Questions 00:24:00 Unit 02: How to Answer 'Always In Order' Question How to Answer Fill-in-the Blank Questions 00:30:00 Fill-in-the-Blank: Practice Set 1 00:24:00 Fill-in-the-Blank: Practice Set 2 00:22:00 How to Answer Short Answer Questions 00:24:00 Short Answer: Practice Set 1 00:29:00 Short Answer: Practice Set 2 00:24:00 How to Answer Yes/No/Not Given Questions 00:27:00 Yes/No/Not Given: Practice Set 1 00:34:00 Yes/No/Not Given: Practice Set 2 00:31:00 How to Answer Multiple Choice Questions 00:18:00 Multiple Choice: Practice Set 1 00:19:00 Multiple Choice: Practice Set 2 00:21:00 Unit 03: How to Answer 'Mostly in Order' Questions How to Answer Sentence Completion Questions 00:18:00 Sentence Completion: Practice Set 1 00:14:00 Sentence Completion: Practice Set 2 00:17:00 How to Answer Table Questions 00:25:00 Table: Practice Set 1 00:16:00 Table: Practice Set 2 00:30:00 How to Answer Diagram Questions 00:22:00 Diagram: Practice Set 1 00:17:00 Diagram: Practice Set 2 00:12:00 How to Answer Flowchart Questions 00:16:00 Flowchart: Practice Set 1 00:20:00 Flowchart: Practice Set 2 00:29:00 How to Answer Summary Questions 00:27:00 Summary: Practice Set 1 00:27:00 Summary: Practice Set 2 00:27:00 Unit 04: How to Answer 'Not in Order' Questions How to Answer Matching Questions 00:21:00 Matching: Practice Set 1 00:17:00 Matching: Practice Set 2 00:24:00 How to Answer Paragraph Location Questions 00:18:00 Paragraph Location: Practice Set 1 00:29:00 Paragraph Location: Practice Set 2 00:21:00 How to Answer Headings Questions 00:23:00 Headings: Practice Set 1 00:22:00 Headings: Practice Set 2 00:18:00 How to Answer Pick from List Questions 00:29:00 Pick From List: Practice Set 1 00:16:00 Pick From List: Practice Set 2 00:27:00 Unit 05: How to Answer Reading Passages from Start to Finish Full Reading Test - Passage 1 00:36:00 Full Reading Test - Passage 2 00:36:00 Full Reading Test - Passage 3 00:02:00 Final Tips 00:11:00 Assignment Assignment - IELTS Reading Academic Masterclass 00:00:00

Appreciative Inquiry is a process of asking positive questions and envisioning the future that uncovers the best in people and organizations and enabling positive change. Understand the seven core principles of Appreciative Inquiry and you will be able to apply the five stage model to consider conditions necessary for success using appreciative inquiry. Learning Objectives Apply a process that enables faster, positive change, Implement the core principles of appreciative inquiry Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions. Learning Objectives Apply effective problem SOLVER™ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how you can categorize decisions to make decisions more effectively. Take a measured approach with the four steps to decision making. How do you anticipate the implementation of your decision by asking what, who, when, where and how questions? Understand how to monitor implementation through observation of key success indicators. Learning Objectives Make better decisions more quickly, Apply four stages to decision-making, Utilize logical and intuitive decision-making techniques Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customers with complaints want to be seen as right, feel special, treated fairly and be taken care of. We will show you how to ask questions and listen to fully understand the complaint. Acknowledge and agree with the customer's right to be upset and that a resolution needs to be reached. Learning Objectives Describe the special needs of customers with complaints, Apply four tips for managing customer complaints Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams