2323 Courses in Cardiff delivered On Demand

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

***Building Bridges: Effective Communication Strategies for Autism*** Did you know that according to a recent report by the National Autistic Society, 1 in 100 people in the UK are autistic? Autism affects individuals across the lifespan and understanding it is crucial for creating a more inclusive society. This comprehensive Autism Awareness & Support Training equips you with the theoretical knowledge to effectively interact with and support autistic individuals. Our Autism Awareness & Support course starts with the basics of Autism Awareness & Support and gradually progresses towards advanced topics. Therefore, each lesson of this Autism Awareness & Support course is intuitive and easy to understand. Learning Outcomes By the end of this Autism Awareness & Support Training (35x) course, you will be able to: Define Autism Spectrum Disorder (ASD) and its core characteristics. Identify the range of learning difficulties that can be associated with ASD. Explain the diagnostic process for ASD. Describe different cognitive approaches in understanding autism. Develop effective communication strategies for interacting with autistic individuals. Promote autism awareness and engagement within communities. Why would you choose the Autism Awareness & Support course from Compliance Central: Lifetime access to Autism Awareness & Support course materials Full tutor support is available from Monday to Friday with the Autism Awareness & Support course Learn Autism Awareness & Support skills at your own pace from the comfort of your home Gain a complete understanding of Autism Awareness & Support course Accessible, informative Autism Awareness & Support learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Autism Awareness & Support Study Autism Awareness & Support in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Autism Awareness & Support Course Autism Awareness & Support Curriculum Breakdown of the Autism Awareness & Support Course Module 01: Autism Spectrum Disorder (ASD) Module 02: Learning Difficulties Related to Autism Module 03: Autism Diagnosis Module 04: Cognitive Approaches in Autism Module 05: Dealing with Autistic Individuals Module 06: Other Considerations for Dealing with Autistic Individuals Module 07: Engagement in Autism Awareness This Autism Awareness & Support Training is designed to provide a thorough theoretical foundation for understanding Autism Spectrum Disorder (ASD). Module 01: Autism Spectrum Disorder (ASD)This module delves into the definition of ASD, exploring its core characteristics, including social communication challenges, sensory sensitivities, and restricted interests. Module 02: Learning Difficulties Related to AutismThis module examines the various learning difficulties that can be co-occurring with ASD, equipping you with a deeper understanding of individual needs. Module 03: Autism DiagnosisThis module explores the diagnostic process for ASD, covering the different assessments and criteria used for diagnosis. Module 04: Cognitive Approaches in AutismThis module dives into different cognitive approaches used to understand how autistic individuals perceive and process information. Module 05: Dealing with Autistic IndividualsThis module focuses on developing effective communication strategies for interacting with autistic individuals, fostering positive and respectful interactions. Module 06: Other Considerations for Dealing with Autistic IndividualsThis module explores various considerations for supporting autistic individuals in different environments, such as schools, workplaces, and social settings. Module 07: Engagement in Autism AwarenessThis module emphasizes the importance of autism awareness and explores ways to promote inclusivity and understanding in your community. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Autism Awareness & Support Training is ideal for: Professionals working in education, healthcare, and social care. Teachers, support staff, and administrators in schools and colleges. Parents and caregivers of autistic individuals. Anyone interested in gaining a deeper understanding of autism. Individuals working in customer service or public-facing roles. Those who want to create a more inclusive environment in their workplace or community. Requirements There are no specific prerequisites for this Autism Awareness & Support Training. The Autism Awareness & Support Training course is delivered entirely through theoretical modules, making it accessible to learners from various backgrounds. Career path The Autism Awareness & Support course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Autism Awareness & Support. Special Educational Needs Coordinator Autism Support Worker Teaching Assistant Occupational Therapist Speech and Language Therapist Social Worker Mental Health Nurse Care Worker Customer Service Representative Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Communication Skills Course Online This Communication Skills Course is designed for professionals who want to thrive in their profession. The qualification provides all of the necessary skills and knowledge to specialise in the field of communication. You will learn real-life knowledge and expertise from the industry experts and practitioners from this course. This Communication Skills Course elaborates how to improve your competency as a person in your profession while also outlining essential career insights in this sector. Consequently, you will get to strengthen your knowledge and skills with this course; on the other hand, see a clearer picture of your career growth in future. Thus, by the end of the Communication Skills Course, you can equip yourself with the essentials to keep you afloat in the competition. Courses are included in this Communication Skills Bundle Course Course 01: Communication Skills Course Course 02: Level 5 Retail Management Course Course 03: Negotiation Skills [ Note: Free PDF certificate as soon as completing the Communication Skills Course] Communication Skills Course Curriculum of Communication Skills Course Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09:Do's and Don'ts of Effective Communication Assessment Method of Communication Skills Course After completing each module of the Communication Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Communication Skills Course After completing the MCQ/Assignment assessment for this Communication Skills course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Communication Skills Course This Communication Skills Course is suitable for those who work in or aspire to work in the following professions: Sales Managers HR Assistants Business Owners & Entrepreneurs Public Speakers Requirements Communication Skills Course There are no specific requirements for Communication Skills Course because it does not require any advanced knowledge or skills. Career path Communication Skills Course This Communication Skills course will help you improve your CV and employability. Furthermore, the knowledge gained from this Communication Skills course will be essential for working effectively in a complex and diverse workforce. Certificates Certificate of completion Digital certificate - Included

🌟 Safety Housekeeping and Accident Prevention Online Training Course: Ensuring a Secure Workplace Environment 🌟   Welcome to our comprehensive 'Safety Housekeeping and Accident Prevention Online Training Course' - your ultimate guide to creating a secure and accident-free workplace environment. Designed for professionals across industries, this course is a vital investment in the well-being of your team and the success of your organization. Course Overview:   Module 1: Introduction to Safety Housekeeping and Effective Accident Prevention Lay the foundation for a safety-conscious workplace. Understand the importance of maintaining a clean and organized workspace. Explore effective accident prevention strategies from the start.   Module 2: Personal Protective Equipment and Effective Communication for Safety Awareness Learn the significance of Personal Protective Equipment (PPE). Enhance communication skills for fostering safety awareness. Bridge the gap between safety policies and practical implementation.   Module 3: Risk Assessment and Emergency Preparedness Master the art of risk assessment in diverse workplace settings. Develop emergency preparedness plans for a proactive response. Ensure your team is equipped to handle unforeseen challenges.   Module 4: Ergonomics for Workplace Safety and Leadership Understand the principles of ergonomics for maintaining a safe environment. Cultivate leadership skills to promote safety at all levels. Create a workplace culture that prioritizes the well-being of employees.   Module 5: Maintaining a Proactive Safety Mindset and Continuous Improvement Instill a proactive safety mindset among team members. Implement continuous improvement strategies for ongoing safety enhancements. Foster a culture of learning and adaptability.   Module 6: Incident Reporting and Safety Leadership Sustainability Develop effective incident reporting mechanisms. Strengthen safety leadership for sustainable practices. Ensure a resilient safety framework for the long term. Why Choose Our Course: Expertly Crafted Content: Each module is curated by industry experts, ensuring relevance and practicality. Interactive Learning: Engage in hands-on activities, case studies, and simulations for a dynamic learning experience. Flexibility: Learn at your own pace and from the comfort of your preferred location. Invest in Safety, Invest in Success! By enrolling in our 'Safety Housekeeping and Accident Prevention Online Training Course,' you are not just investing in compliance; you are investing in the well-being of your team and the longevity of your organization. Join us in creating a safer, more productive workplace today! Course Curriculum Module 1- Introduction to Safety Housekeeping and Effective Accident Prevention Introduction to Safety Housekeeping and Effective Accident Prevention 00:00 Module 2- Personal Protective Equipment and Effective Communication for Safety Awareness Personal Protective Equipment and Effective Communication for Safety Awareness 00:00 Module 3- Risk Assessment and Emergency Preparedness Risk Assessment and Emergency Preparedness 00:00 Module 4- Ergonomics for Workplace Safety and Leadership Ergonomics for Workplace Safety and Leadership 00:00 Module 5- Maintaining a Proactive Safety Mindset and Continuous Improvement Maintaining a Proactive Safety Mindset and Continuous Improvement 00:00 Module 6- Incident Reporting and Safety Leadership Sustainability Incident Reporting and Safety Leadership Sustainability 00:00

Unlock your potential and achieve your goals with NLP Practitioner Online Course. Learn the essential NLP skills and techniques to create lasting change in your life.

Our Adult Nursing Training Course will furnish you with the information and essential skills to proficiently care for adult patients within the healthcare system. This comprehensive programme equips learners with essential skills in patient care, communication, and medication administration, preparing them for roles as adult nurses or healthcare assistants.

Embark on a transformative journey into the realm of Midwifery Training, delving into the art and science of caring for expectant mothers and newborns. Explore diverse topics, from midwifery's historical origins to medical disorders of pregnancy, effective communication, and ethical considerations. This comprehensive course equips you with the knowledge and skills to make a meaningful impact in maternal and newborn care. Learning Outcomes: Understand the origins and significance of midwifery in maternal and newborn care. Explore midwifery as a rewarding career option, encompassing management and education. Examine the role of midwives in promoting health, addressing inequalities, and supporting healthy pregnancies. Navigate the social, cultural, and spiritual contexts of childbearing to provide holistic care. Master antenatal, intrapartum, and postnatal care, including screening, induction, and infection management. Gain proficiency in newborn care, breastfeeding support, and managing neonatal health. Address complex topics such as stillbirth, mental health, medical disorders, and multiple births. Develop effective communication skills and ethical decision-making within the context of midwifery. Why buy this Midwifery Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Midwifery Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Midwifery Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring Midwives and Healthcare Professionals Specializing in Maternal and Newborn Care. Nursing and Medical Students Interested in Women's Health and Pregnancy Care. Individuals Passionate About Providing Compassionate and Holistic Maternity Support. Healthcare Practitioners Looking to Expand Their Expertise in Midwifery. Prerequisites This Midwifery Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Registered Midwife - $60,000 to $100,000/year. Maternal Health Nurse - $55,000 to $90,000/year. Maternity Ward Supervisor - $70,000 to $120,000/year. Women's Health Educator - $50,000 to $80,000/year. Maternity Clinic Director - $80,000 to $130,000/year. Course Curriculum Midwifery Training Definition and Origin of Midwifery 00:24:00 Midwifery as a Career Option 00:17:00 Midwifery Management and Education 00:30:00 Midwives' Role in Health and Inequality 00:27:00 Social, Cultural and Spiritual Context of Childbearing 00:24:00 Antenatal Care and Screening 00:46:00 Midwifery Support in Labour Intrapartum Care 00:35:00 Induction of labour 00:23:00 Postnatal Care as a Midwife 00:27:00 Nurture and Nature: The Healthy Newborn 00:23:00 Stillbirth, Neonatal Death and Bereavement 00:33:00 Infant feeding 00:23:00 Newborn Infection 00:30:00 Home Birth 00:29:00 Complementary and Alternative Medicines Applied to Maternity Care 00:21:00 Pharmacology and Medicines Management 00:22:00 Bleeding in Pregnancy 00:26:00 Medical Disorders of Pregnancy 00:28:00 Pre-term Labour 00:19:00 Twins and higher-order births 00:19:00 Care During the Third Stage of Labour 00:19:00 Terminology and Abbreviations for Midwifery 00:30:00 Perinatal mental health 00:25:00 Supporting a Healthy Pregnancy 00:31:00 Contraception and family planning 00:26:00 Effective Communication for Midwifery 00:28:00 Ethics in Midwifery 00:21:00 Assignment Assignment - Midwifery Training 00:00:00

Unlock the secrets of call center technology and trends, and become a customer service superstar!

Do you know what the key skills graduate employers look for? Most employers often emphasise on industry-standard skills

Become a world-class employee training manager with this comprehensive course. Learn how to develop and implement effective training programs, coach and mentor your team, and create a positive and productive workplace culture.