237 Courses in Cardiff delivered On Demand

🚀 Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' 🚀 Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' 🌟   🌐 Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before.   🛠️ What You'll Learn: ✅ Zendesk Essentials: Navigate through the platform effortlessly and maximize its core features. ✅ Ticket Management Mastery: Streamline your support workflow for quicker issue resolution. ✅ Automation Awesomeness: Implement time-saving automations for a more efficient support process. ✅ Reporting and Analytics: Extract valuable insights to enhance your support strategy. ✅ Integration Wizardry: Seamlessly integrate Zendesk with other tools for a unified support experience.   💼 Who Can Benefit: Customer Support Representatives Service Desk Managers IT Professionals Business Owners Anyone committed to delivering exceptional customer experiences   🎓 Course Highlights: 🔥 Engaging Video Lessons: Learn at your own pace with expert-led video tutorials. 📚 Comprehensive Study Material: Access downloadable resources for offline learning. 💬 Interactive Discussions: Connect with fellow learners and industry experts. 🔧 Practical Assignments: Apply your knowledge in real-world scenarios. 🏆 Certification of Completion: Showcase your expertise with our accredited certification.   🌈 Why Choose Our Course: Proven Expertise: Our instructors are Zendesk certified professionals with years of hands-on experience. Practical Focus: Learn skills you can apply immediately to enhance your customer support operations. Flexible Learning: Access the course anytime, anywhere, and on any device.   🔒 Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success. Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Set Up 00:00 E-Mail Set Up 00:00 The Customers Experience with E-Mail Submission 00:00 Setting Up the Guide Center 00:00 Customer Experience with the Guide Center 00:00 Admin - Customer Settings 00:00 Adding Agents - Agent Settings 00:00 Ticket Settings 00:00 Setting a Customer Schedule 00:00 Admin - Account Settings - Part 1 00:00 Admin - Account Settings - Part 2 00:00 Admin - Business Rules - Automation 00:00 Business Rules - Triggers 00:00 Website Widget 00:00 Admin Channels - E-Mail - Part 1 00:00 Admin Channels - E-Mail - Part 2 00:00 Managing Ticket Views 00:00 Conclusion 00:00 Advanced Overview - Research 00:00 Social Media Channels 00:00 Enable Live Chat Channel 00:00 Ticket Forms 00:00 Ticket Fields 00:00 Managing the Ticket View 00:00 Adding Support Agents and Team Members 00:00 Managing Help Participants 00:00 Managing Applications -Autoresponders 00:00 Adding Applications - Mailchimp 00:00 Adding Applications - Webinars 00:00 Extending Applications - Zapier 00:00 Extending Applications - Zoom 00:00 Extending Applications - Stripe 00:00 Extending Applications - PayPal 00:00 Live Example - Editing Settings 00:00 Extending Applications - Zoom 00:00 Live Example - Customer Experience 00:00 Live Example - Extending Applications 00:00 Conclusion 00:00

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Gain comprehensive insights into UI design principles, tools, and practices. Learn to create user-centric interfaces for web and mobile platforms. Develop skills in wireframing, prototyping, and user testing.

Description: Web writing and regular writing are different styles of writing. You need to learn the specific writing style which is appropriate for web writing. You need to consider various factors to be able to do web writing. Web writing is not limited to just content writing. It could extend to writing blogs and web copywriting. Since you need to follow a unique style and type of content in web writing, learning how to write blogs and web copywriting will be helpful if you chose to have a career in web writing. Both these skills will be taught through this advanced diploma in web writing. You will learn the necessary skills, knowledge and information of Web Writing in this course.  Who is the course for? Professionals, businessmen, and entrepreneurs who are into web writing People who have an interest in blogs and copywriting Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Web Writing is a useful qualification to possess, and would be beneficial for the following careers: Blogger Blog Marketing and Promotions Specialist Copywriter Entrepreneur Marketing Manager Social Media Specialist Social Content Creator Web Writer. Writing Blogs What is Creative Blogging? 00:30:00 Researching Demands For Your Passion 01:00:00 Setting Up Your Blog 01:00:00 Your Blog Content 01:00:00 Turn Your Blog Into a Money Making Machine 01:00:00 Getting a Swarm of Traffic to your Blog 01:00:00 Web Copywriting Why Writing Copy for the Web is Different 00:15:00 Visitors Are The Most Important 00:30:00 Plan in Order to Succeed 00:30:00 How to Write an Effective Copy for the Web 00:30:00 How to Find the Effective Keywords and the Keyword Phrases 00:15:00 Keep it Short and Elegant 00:30:00 Other Essential Components for Good Copywriting 01:30:00 Get a Headline that Grabs 00:15:00 How to Write a Headline 00:15:00 Test the Tones of Your Headlines 00:15:00 Make Your Text Links Look Alike 00:30:00 Be Positive from the Beginning till the End 00:30:00 Conclusion 00:15:00 Copywriting That Sells Introduction 00:30:00 Structure 01:00:00 Headlines 01:00:00 Tone of voice 01:00:00 Online style 01:00:00 Reassurance 01:00:00 Reading strategies 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam-Advanced Diploma in Web Writing 00:30:00 Final Exam Final Exam-Advanced Diploma in Web Writing 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This comprehensive, hands-on course empowers beginners with essential web development skills. From HTML, CSS, and JavaScript to GitHub and Bootstrap, master the tools of the trade. Learn to build, style, and deploy websites effortlessly. No prior knowledge of programming or web development is needed.

Strength in Scenarios - Getting Meaningful User Feedback on Designs 'What do you think?' and 'How does this look?' are easy questions to ask when presenting users with potential design concepts, but they rarely give way to meaningful feedback. Using scenarios (workflow-based stories that provide a framework for getting user feedback) allows the user to give more honest, relevant feedback that's more closely related to the work they do on an everyday basis. It's essential to gather user feedback during all stages of an iterative design process and using scenarios to support design assessments works well within an Agile environment. In this workshop session, geared towards designers and product owners, we will explore what goes into creating meaningful scenarios and how they can be used. We will practice writing scenarios based on provided user workflows and paper prototypes. Scenarios can be a great tool in your toolbox for gathering requirements that your users will appreciate. Learning Outcomes: Write realistic scenarios that help users give meaningful feedback Discover the differences between what you see and what you hear Apply feedback and observations to refine designs

Strength in Scenarios - Getting Meaningful User Feedback on Designs 'What do you think?' and 'How does this look?' are easy questions to ask when presenting users with potential design concepts, but they rarely give way to meaningful feedback. Using scenarios (workflow-based stories that provide a framework for getting user feedback) allows the user to give more honest, relevant feedback that's more closely related to the work they do on an everyday basis. It's essential to gather user feedback during all stages of an iterative design process and using scenarios to support design assessments works well within an Agile environment. In this workshop session, geared towards designers and product owners, we will explore what goes into creating meaningful scenarios and how they can be used. We will practice writing scenarios based on provided user workflows and paper prototypes. Scenarios can be a great tool in your toolbox for gathering requirements that your users will appreciate. Learning Outcomes: Write realistic scenarios that help users give meaningful feedback Discover the differences between what you see and what you hear Apply feedback and observations to refine designs

Register on the Technical Writer today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Technical Writer is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Technical Writer Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Technical Writer, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Contents Structure and Communication Top Down Communication Finding Flow in Your Writting Your Ideal Conditions for Writing Blocks and Fears The SCQA Introduction

Description Explore the basics of typography for web and mobile UI to make your design powerful with the Level 3 Diploma in Typography for UI Designers course. The element of every layout is essential while designing a website. The course starts by explaining the typography terms and anatomy. You will learn to create amazing web and mobile app design by using meaningful fonts. The use of fonts, line-height and letter spacing, Google android typography, using Vertical Rhythm in Bootstrap will be discussed here. Then you will learn to balance balancing your design by using LEGO Blocks method. Finally, the procedures for connecting your Photoshop Screen to iPhone or Android Device, and many other essential concepts will be reviewed in the course. Shortly, the course covers the concepts of Font Pairing, Web Typography, App Typography & Vertical Rhythm. Entry Requirement: NOT for Novices (Must have some Photoshop Experience) Web Designers Mobile App Designers All Designers who think their design have something missing Web Developers Graphic Designer Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to Typography 1.2.Intro to typography course 00:05:00 1.3. how typography cousre is laid out 00:02:00 1.4.What are Font Families 00:05:00 1.5.typography-antomy-terms 00:07:00 1.6.Humanist Old and Transitional 00:07:00 1.7.Sans-Serif Script Other Sans 00:06:00 1.8. Line-length in Typography 00:03:00 1.9.Alignments of your text 00:05:00 1.10.Line-height matters 00:07:00 1.11.Letter Spacing kerning 00:05:00 1.12.exercise to apply all we learned 00:11:00 More about Typography 2.1.Different Types of Hyphens & Dashes 00:02:00 2.2. About Quotation Marks 00:03:00 Typography Scales and Grids 3.1.1Expanding Scales-NEW 00:07:00 3.1.Roles Of Typefaces-1 00:05:00 3.2.Typography Scale-1 00:03:00 3.3Type Hierarchy Online Tools 00:05:00 3.4.How Many Levels Of Hierarchy-update 00:03:00 3.5.Vertical Rhythm-updated 00:05:00 3.6.Vertical Rhythm In Photoshop 00:07:00 3.7.exercise Vertical Rhythm-1 00:12:00 3.8.modular Grid 00:11:00 EXERCISES: Modular + Baseline Grid Design Ultimate Exericse 4.1.prepare Modular Grid For Design Exericse 00:11:00 4.2.Modular Design part 1 00:16:00 4.3.Modular design 2nd 00:10:00 4.4.Modular Design Refining the design 00:03:00 4.5.Modulr Design 3rd Layout 00:10:00 How to Select Fonts? 5.1.how Many Fonts 00:05:00 5.2.Moods Voices Of Typefaces- 00:13:00 5.3.colors Efffect On Typo 00:04:00 How to Pair Fonts? 6.1.Font Pairing Intro-Updated 00:04:00 6.2.X-height Matching 00:05:00 6.3.Contrast Matching 00:10:00 6.4.Look For Similar Features 00:10:00 6.5.Avoid Too Similarity 00:04:00 6.6.Pairing Fonts Same Family Designer 00:05:00 6.7.Online Tools Font Pairing 00:06:00 How to get Variation in text for Great Designs 7.1.variation with bold italic 00:04:00 7.2.variation with colors 00:03:00 7.3.Variation with Reverse-colors updated- 00:03:00 7.4.variation with lineheight 00:04:00 EXERCISES: Dribbble LEVEL Designs 8.1. Dribbble Hero Design preperation 00:05:00 8.2.dribbble Hero Design V1 Part 1 00:16:00 8.3.dribbble Hero Design V1 Part 2 00:16:00 8.4. Dribbble Hero Variation Intro 00:04:00 8.5. Dribbble Hero Variation 2 Part 1 00:08:00 8.6. Dribbble Hero Variation 2 Part2 00:06:00 Exercise: Social Media Ad Design with 3 different fonts 9.1.summer Discount Ad DesignPreperations 00:04:00 9.2 Preparing base of design 00:07:00 9.3. Adding Text and styles 00:14:00 9.4.final Adjustments 00:03:00 Nature Health Themed Typography Exercises 10.1.juicy Design Exercise Preperations-1 00:03:00 10.2.making Of Juicy Design-2 00:16:00 10.3.juicy Designs Final-3 00:12:00 Typography for Iphone and Android App Designs (Mobile App Typography) 11.1 Intro IOS point sizing 00:05:00 11.2.IOS Font Specs 00:03:00 11.3.Designing multiple IOS Screens 00:14:00 11.4. Student Question About Resoltutions 00:14:00 11.5.connect Your Iphone With Photoshop 00:05:00 11.6. Android Typography 00:04:00 11.7.android Design Exercise For All Sizes 00:09:00 Typography for Web Developers 12.1.Using Google Fonts 00:04:00 12.2.using Premium Fonts 00:06:00 12.3.Intro to css font sizigin 00:03:00 12.4.what Is Em Font Size 00:08:00 12.5.What is rem font size 00:05:00 12.6.How percentage font size works 00:04:00 12.7.How vw font unit works 00:04:00 Responsive Typography for Developers 13.1.how Vertical Rhythm Works In CSS 00:08:00 13.2.Gridlover Exercise 00:08:00 13.3.custom Typographic Scale Boostrap-3 00:13:00 13.4.dont Use Code From Typescale 00:02:00 New and Latest in Typography 14.1.responsive Typography Intro 00:07:00 14.2.different Ratios And Scales In Responsive Typography 00:10:00 14.3.percentage Value Technique For Responsive Type 00:12:00 15.1 Color Fonts 00:05:00 15.2 variable-fonts101 00:08:00 Mock Exam Final Exam Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Technical Writing Online Course Overview Welcome to the Technical Writing Online Course, your comprehensive guide to mastering the art and science of effective technical communication. Whether you're a seasoned professional looking to enhance your skills or a newcomer to the field seeking a solid foundation, this course is designed to meet your needs. Module 1: Introduction to Technical Writing In Module 1, we lay the groundwork for your journey into the world of technical writing. You'll learn about the fundamental principles of technical communication, understanding its purpose, audience, and context. We'll explore the importance of clarity, conciseness, and accuracy in technical writing, setting the stage for your success in subsequent modules. Module 2: Writing for Different Audiences Effective communication hinges on understanding and adapting to your audience. Module 2 delves into the nuances of tailoring your writing to different readerships, whether they are technical experts, laypersons, or stakeholders with varying levels of expertise. You'll master strategies for conveying complex information in a clear and accessible manner, ensuring your message resonates with your target audience. Module 3: Researching and Gathering Information Technical writing is grounded in robust research and accurate data. Module 3 equips you with the skills to conduct thorough research, gather relevant information, and discern credible sources. From leveraging online databases to conducting interviews and surveys, you'll learn how to gather the data necessary to support your technical documents effectively. Module 4: Planning and Organizing Technical Documents Organizing technical content is crucial for facilitating comprehension and usability. Module 4 guides you through the process of structuring your documents for maximum clarity and coherence. You'll explore various organizational frameworks, such as hierarchical structures, chronological sequences, and logical flowcharts, to effectively present your information and guide your readers through complex technical material. Module 5: Writing Effective Technical Documents In the final module, we bring together everything you've learned to craft polished and impactful technical documents. From technical reports and manuals to user guides and specifications, you'll learn the principles of writing with precision, coherence, and persuasiveness. Through practical exercises and real-world examples, you'll hone your writing skills and gain the confidence to produce professional-grade technical documents. Throughout the course, you'll benefit from a blend of instructional materials, interactive exercises, and feedback from industry experts. By the end of the Technical Writing Online Course, you'll emerge equipped with the knowledge, skills, and confidence to excel in the dynamic field of technical communication. Course Curriculum Module 1_ Introduction to Technical Writing. Introduction to Technical Writing. 00:00 Module 2_ Writing for Different Audiences. Writing for Different Audiences. 00:00 Module 3_ Researching and Gathering Information. Researching and Gathering Information. 00:00 Module 4_ Planning and Organizing Technical Documents. Planning and Organizing Technical Documents. 00:00 Module 5_ Writing Effective Technical Documents. Writing Effective Technical Documents. 00:00