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48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Unlock a world of opportunities in the UK's customer service industry with our comprehensive Customer Complaint Handler course. Master the art of exceptional customer service, communication strategies, and problem-solving techniques. Be prepared for rewarding job prospects as a skilled complaint handler. Elevate your career - enroll today and start your journey towards success! Learning outcome of this Customer Complaint Handler- CPD Certified course: Understand customer service principles and their significance. Differentiate between good and average customer service. Communicate effectively with customers using various strategies. Maintain a positive attitude in customer interactions. Identify and address customer needs with tailored solutions. Handle in-person, electronic, and phone customer service professionally. Develop problem-solving skills, active listening, and rapport-building techniques. Why Prefer This Customer Complaint Handler Course? Opportunity to earn a certificate accredited by CPD QS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Get instant access to this Customer Serviece course. Learn Customer Serviece from anywhere in the world Customer Serviece is affordable and simple to understand Customer Serviece is entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Serviece course materials Customer Serviece comes with 24/7 tutor support ** Course Curriculum of Customer Complaint Handler *** Here is the curriculum breakdown of the Customer Complaint Handler course: Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Service Communication Strategies Module 04: Establishing Your Attitude Module 05: Identifying and Addressing Customer Needs Module 06: In-Person Customer Service Module 07: Providing Electronic Customer Service Module 08: Aspects of Phone Etiquette Module 09: Building Rapport Over the Phone Module 10: Inbound and Outbound Calls Module 11: Active Listening and Managing Tough Callers Module 12: Managing Interoffice Calls and Voicemail Module 13: Problem Solving over the Phone Module 14: Intra Organisation Dealings Module 15: Measuring Customer Service CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about Customer Service is advised to take this Customer Complaint Handler course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Customer Service course. Career path After completing this Customer Complaint Handler course, start your career or begin the next phase of your career as: Customer Service Representative: $30,000 - $45,000 Customer Support Specialist: $35,000 - $55,000 Complaints Resolution Officer: $40,000 - $60,000 Call Center Agent: $28,000 - $40,000 Client Relations Coordinator: $35,000 - $50,000 Customer Experience Associate: $32,000 - $48,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

***Accounting and Finance - Level 5*** Accounting and finance assist businesses in measuring, monitoring, and planning their operations. This course has been designed to provide a thorough introduction to business Accounting and Finance as both an idea and a profession. This course will equip you with in-demand accounting and finance skills as well as the ability to complete practicable processes while working in an organisation. This could be tricky, especially if this is your first consignment in the accounting and finance sector. Our Accounting and Finance - Level 5 course provides a solid understanding of accounting and financial methods, concepts, and duties to properly prepare you for a career in the accounting and finance sector. Learning Outcomes After completing this Accounting and Finance - Level 5 course, learner will be able to: Understand the essentials of accounting and finance Understand the types of cost data and cost analysis Gain a thorough understanding of contribution analysis Understand break-even and cost-volume-profit analysis Understand relevant cost and know to make short-term decisions Know how to manage financial assets Understand forecasting cash needs and budgeting Cost control and variance analysis Know how to manage accounts receivable and credit Know how to manage inventory Understand the time value of money Know how to improve managerial performance Understand capital budgeting decisions Understand improve managerial performance Understand sources of short-term financing Know how to consider term loans and leasing Understand long-term debt and equity financing Understand accounting conventions and recording financial data Why Choose Level 5 Accounting and Finance Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Accounting and Finance - Level 5*** Detailed Course Curriculum Module 1: Essentials of Accounting and Finance Module 2: Types of Cost Data and Cost Analysis Module 3: Contribution Analysis Module 4: Break-Even and Cost-Volume-Profit Analysis Module 5: Relevant Cost and Making Short-Term Decisions Module 6: Forecasting Cash Needs and Budgeting Module 7: Cost Control and Variance Analysis Module 8: Managing Financial Assets Module 9: Managing Accounts Receivable and Credit Module 10: Managing Inventory Module 11: The Time Value of Money Module 12: Capital Budgeting Decisions Module 13: Improving Managerial Performance Module 14: Sources of Short-Term Financing Module 15: Considering Term Loans and Leasing Module 16: Long-Term Debt and Equity Financing Module 17: Accounting Conventions and Recording Financial Data Assessment Method After completing each module of the Accounting and Finance - Level 5 course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Accounting and Finance - Level 5 course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Accounting and Finance - Level 5 This course is ideal for: Candidates interested to start a career in accountancy Business owners seeking to look after their own accounts Existing accountancy workers in seeking higher positions or promotion Accountancy workers with no formal qualifications Anyone wishing to boost their career prospects. Requirements Accounting and Finance - Level 5 There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Accounting and Finance - Level 5 This course may lead you to a variety of career opportunities. Accounts Assistant Accounts Payable & Expenses Supervisor Accounts Payable Clerk Audit Trainee Payroll Administrator / Supervisor Tax Assistant / Accountant. Accounting Clerk Auditing Clerk Accounts Receivable Clerk Certificates Certificate of completion Digital certificate - Included

***Level 5 Accounting and Finance*** Accounting and finance assist businesses in measuring, monitoring, and planning their operations. This course has been designed to provide a thorough introduction to business Accounting and Finance as both an idea and a profession. This course will equip you with in-demand accounting and finance skills as well as the ability to complete practicable processes while working in an organisation. This could be tricky, especially if this is your first consignment in the accounting and finance sector. Our Level 5 Accounting and Finance course provides a solid understanding of accounting and financial methods, concepts, and duties to properly prepare you for a career in the accounting and finance sector. Learning Outcomes After completing this Level 5 Accounting and Finance course, learner will be able to: Understand the essentials of accounting and finance Understand the types of cost data and cost analysis Gain a thorough understanding of contribution analysis Understand break-even and cost-volume-profit analysis Understand relevant cost and know to make short-term decisions Know how to manage financial assets Understand forecasting cash needs and budgeting Cost control and variance analysis Know how to manage accounts receivable and credit Know how to manage inventory Understand the time value of money Know how to improve managerial performance Understand capital budgeting decisions Understand improve managerial performance Understand sources of short-term financing Know how to consider term loans and leasing Understand long-term debt and equity financing Understand accounting conventions and recording financial data Why Choose Level 5 Accounting and Finance Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 5 Accounting and Finance*** Detailed Course Curriculum Module 1: Essentials of Accounting and Finance Module 2: Types of Cost Data and Cost Analysis Module 3: Contribution Analysis Module 4: Break-Even and Cost-Volume-Profit Analysis Module 5: Relevant Cost and Making Short-Term Decisions Module 6: Forecasting Cash Needs and Budgeting Module 7: Cost Control and Variance Analysis Module 8: Managing Financial Assets Module 9: Managing Accounts Receivable and Credit Module 10: Managing Inventory Module 11: The Time Value of Money Module 12: Capital Budgeting Decisions Module 13: Improving Managerial Performance Module 14: Sources of Short-Term Financing Module 15: Considering Term Loans and Leasing Module 16: Long-Term Debt and Equity Financing Module 17: Accounting Conventions and Recording Financial Data Assessment Method After completing each module of the Level 5 Accounting and Finance course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 5 Accounting and Finance course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 5 Accounting and Finance This course is ideal for: Candidates interested to start a career in accountancy Business owners seeking to look after their own accounts Existing accountancy workers in seeking higher positions or promotion Accountancy workers with no formal qualifications Anyone wishing to boost their career prospects. Requirements Level 5 Accounting and Finance There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Level 5 Accounting and Finance This course may lead you to a variety of career opportunities. Accounts Assistant Accounts Payable & Expenses Supervisor Accounts Payable Clerk Audit Trainee Payroll Administrator / Supervisor Tax Assistant / Accountant. Accounting Clerk Auditing Clerk Accounts Receivable Clerk Certificates Certificate of completion Digital certificate - Included

***Level 5 Accounting and Finance*** Accounting and finance assist businesses in measuring, monitoring, and planning their operations. This course has been designed to provide a thorough introduction to business Accounting and Finance as both an idea and a profession. This course will equip you with in-demand accounting and finance skills as well as the ability to complete practicable processes while working in an organisation. This could be tricky, especially if this is your first consignment in the accounting and finance sector. Our Level 5 Accounting and Finance course provides a solid understanding of accounting and financial methods, concepts, and duties to properly prepare you for a career in the accounting and finance sector. Learning Outcomes After completing this Level 5 Accounting and Finance course, learner will be able to: Understand the essentials of accounting and finance Understand the types of cost data and cost analysis Gain a thorough understanding of contribution analysis Understand break-even and cost-volume-profit analysis Understand relevant cost and know to make short-term decisions Know how to manage financial assets Understand forecasting cash needs and budgeting Cost control and variance analysis Know how to manage accounts receivable and credit Know how to manage inventory Understand the time value of money Know how to improve managerial performance Understand capital budgeting decisions Understand improve managerial performance Understand sources of short-term financing Know how to consider term loans and leasing Understand long-term debt and equity financing Understand accounting conventions and recording financial data Why Choose Level 5 Accounting and Finance Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 5 Accounting and Finance*** Detailed Course Curriculum Module 1: Essentials of Accounting and Finance Module 2: Types of Cost Data and Cost Analysis Module 3: Contribution Analysis Module 4: Break-Even and Cost-Volume-Profit Analysis Module 5: Relevant Cost and Making Short-Term Decisions Module 6: Forecasting Cash Needs and Budgeting Module 7: Cost Control and Variance Analysis Module 8: Managing Financial Assets Module 9: Managing Accounts Receivable and Credit Module 10: Managing Inventory Module 11: The Time Value of Money Module 12: Capital Budgeting Decisions Module 13: Improving Managerial Performance Module 14: Sources of Short-Term Financing Module 15: Considering Term Loans and Leasing Module 16: Long-Term Debt and Equity Financing Module 17: Accounting Conventions and Recording Financial Data Assessment Method After completing each module of the Level 5 Accounting and Finance course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 5 Accounting and Finance course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 5 Accounting and Finance This course is ideal for: Candidates interested to start a career in accountancy Business owners seeking to look after their own accounts Existing accountancy workers in seeking higher positions or promotion Accountancy workers with no formal qualifications Anyone wishing to boost their career prospects. Requirements Level 5 Accounting and Finance There are no specific requirements for course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Level 5 Accounting and Finance This course may lead you to a variety of career opportunities. Accounts Assistant Accounts Payable & Expenses Supervisor Accounts Payable Clerk Audit Trainee Payroll Administrator / Supervisor Tax Assistant / Accountant. Accounting Clerk Auditing Clerk Accounts Receivable Clerk Certificates Certificate of completion Digital certificate - Included

To succeed in today's competitive financial environment, you need more than just basic accounting skills. You need to be proficient in Quickbooks Online Bookkeeping, the leading cloud-based software for managing your finances. Whether you are a freelancer, a small business owner, or a corporate accountant, Quickbooks Online Bookkeeping can help you streamline your workflow and grow your business. Become a proficient Quickbooks Online Bookkeeper with our Level 3 Certificate course, where you'll learn how to master the key aspects of financial management. Gain confidence in bookkeeping best practices as you set up the system, manage nominal ledgers, handle customer and supplier accounts, and reconcile bank statements with ease. Learn how to perform accurate VAT calculations, simplify payroll processes, and generate useful reports to support informed decision-making. Enhance your skills in Quickbooks Online Bookkeeping and take your financial expertise to the next level. Elevate your financial management game - Enrol in our Level 3 Certificate in Quickbooks Online Bookkeeping course now! Course Learning Outcomes: Gain proficiency in setting up Quickbooks Online Bookkeeping system effectively. Master the nominal ledger and understand its crucial role in financial management. Develop skills to manage customers and suppliers efficiently within Quickbooks Online. Learn to navigate through sales and purchases ledgers seamlessly. Understand the nuances of VAT (Value Added Tax) and its application in Quickbooks Online Bookkeeping. Acquire the ability to perform bank reconciliation and manage payroll/wages effectively. Level 3 Certificate in Quickbooks Online Bookkeeping Module 1: Getting prepared - access the software and course materials Module 2: Getting started Module 3: Setting up the system Module 4: Nominal ledger Module 5: Customers Module 6: Suppliers Module 7: Sales ledger Module 8: Purchases ledger Module 9: Sundry payments Module 10: Sundry receipts Module 11: Petty cash Module 12: VAT - Value Added Tax Module 13: Bank reconciliation Module 14: Payroll / Wages Module 15: Reports Module 16: Tasks Module 17: Additional Resources Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Quickbooks Online Bookkeeping Who is this course for: The Level 3 Certificate in Quickbooks Online Bookkeeping is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Quickbooks Online Bookkeeping, like - Bookkeeper Accounting Clerk Accounts Payable/Receivable Specialist Financial Administrator Tax Assistant Billing Coordinator Requirements Level 3 Certificate in Quickbooks Online Bookkeeping To enrol in this Level 5 Diploma in Functional Skills IT, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Quickbooks Online Bookkeeping Career Path: Bookkeeper Accounts Assistant Financial Administrator Payroll Administrator Accounts Payable/Receivable Clerk Small Business Owner/Entrepreneur Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

This Structural Engineering, Architecture & AutoCAD bundle course will provide you with the knowledge and skills you need to design, construct, and manage buildings and structures. You will learn about structural engineering, architecture, and AutoCAD, the most popular CAD software used in the construction industry. Learning outcomes of Structural Engineering, Architecture & AutoCAD Bundle: Understand the principles of structural engineering. Read and interpret architectural and structural drawings. Use AutoCAD to create architectural and structural drawings. Model and analyze structures using the Etabs software. Apply structural engineering principles to the design of buildings and other structures. Communicate effectively with architects, engineers, and other construction professionals. This Structural Engineering, Architecture & AutoCAD Bundle Consists of the following Premium courses: Structural Engineering Course 01: Read Construction & Structural Drawing Like Expert Course 02: Diploma in Construction Management Course 03: Quantity Surveyor Diploma Course 04: Building Surveyor Course 05: Land Surveying Course 06: Bricklaying Course 07: Construction Cost Estimation Diploma Course 08: Construction Estimation using RSMeans Course 09: Construction Cost Estimation Using Xactimate Course 10: Construction Site Management Level 4 Course 11: Cost Estimation for Multiplex Building Using Xactimate Course 12: Property Law and Legislation Course 13: Construction Industry Scheme (CIS) Course 14: WELL Building Standard Course 15: LEED V4: Building Design and Construction Architecture & AutoCAD Course 01: Architectural Studies Course 02: AutoCAD Programming using C# with Windows Forms Course 03: CAD Design Course: Assemblies, Modelling And Civil Drawings Course 04: Autocad Electrical Design Course 05: Intermediate Solidworks Course Course 06: Solidworks Foundation Training Course 07: Interior Design Professional Diploma Course 08: Professional Interior Design & Construction Construction Safety Course 01: Construction Safety Course 02: Fire Safety | Online Course Course 03: Emergency First Aid and Incident Management at Work Course 04: RIDDOR Training Course 05: LOLER Training Course 06: COSHH Training and Safety - Level 2 Course 07: DSEAR Training Structural Engineering, Architecture & AutoCAD Package Details: Number of Courses: 30 Courses Accreditation: CPD Quality Standards Free Certificates:PDF: 30Hardcopy: 30 (Delivery Charge Applicable) Courses Access: Lifetime Instalment Payment Available Enrol in this Structural Engineering, Architecture & AutoCAD bundle course today and start learning the skills you need to succeed! The Structural Engineering, Architecture & AutoCAD bundle course is a comprehensive program that will teach you this Structural Engineering, Architecture & AutoCAD bundle skills and knowledge you need to succeed in the construction industry. This Structural Engineering, Architecture & AutoCAD bundle course covers a wide range of topics, including structural engineering, architecture, AutoCAD, construction management, quantity surveying, building surveying, and construction cost estimation. This Structural Engineering, Architecture & AutoCAD bundle course is taught by experienced professionals who are experts in their fields. The teaching methods are engaging and interactive. The Course Curriculum of Structural Engineering, Architecture & AutoCAD Bundle: Structural Engineering Course 01: Read Construction & Structural Drawing Like Expert Section 01: Architectural & Structural Drawings of G+3 Residential Building Section 02: Etabs Model of G+3 Residential Building ========>>> And 14 More Courses <<<======== Architecture & AutoCAD Course 01: Architectural Studies Module 01: Introduction to Architectural Studies Module 02: Ancient Architecture Module 03: Architectural Ideas and Movements Module 04: Architectural Styles Module 05: Art Deco Architectural Style Module 06: Scandinavian Architectural Style Module 07: Victorian Architectural Style Module 08: Classical and Early Christian Architectural Style Module 09: Gothic Architectural Style Module 10: Baroque and Rococo Architectural Style Module 11: Eclecticism Architectural Style Module 12: Modern and Post-Modern Architectural Style Module 13: Interior Designing Module 14: Colour in Interior Designing Module 15: Lighting in Interior Design Part One Module 16: Lighting in Interior Design Part Two ========>>> And 7 More Courses <<<======== Construction Safety Course 01: Construction Safety Module 01: Managing Health and Safety Module 02: Risk Assessment and Common Risks Module 03: Health and Safety Guidelines and Legislations Module 04: Reporting Accidents at Work Module 05: General Site Issues Module 06: Working at Height Module 07: Excavation Work and Confined spaces Module 08: Work Equipments Module 09: Manual and Mechanical Handling Module 10: Chemical and Biological Health Hazards and Control Module 11: - Electrical Hazards and Control Module 12: - Fire Hazards and Control ========>>> And 6 More Courses <<<======== Enrol in this Structural Engineering, Architecture & AutoCAD Bundle course today and learn the skills you need to succeed in structural engineering, architecture, or a related field. CPD 305 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Structural Engineering, Architecture & AutoCAD bundle: Students who are interested in pursuing a career in structural engineering, architecture, or construction. Engineers who want to learn more about AutoCAD software. Architects who want to learn more about structural engineering. Contractors who want to learn more about the design of buildings. Anyone who wants to learn about the fundamentals of structural engineering, architecture, and AutoCAD software. Requirements No Requirements to enrol this Structural Engineering, Architecture & AutoCAD bundle Career path This Structural Engineering, Architecture & AutoCAD bundle will help you learn the necessary skills to explore opportunities such as- Structural Engineer - £36,000 - £38,000 per annum Engineer £27,000 - £45,000 per annum Construction Engineer - £3,000 - £45,000 per annum Engineer Surveyor - £28,000 - £32,500 per annum Civil Engineer - £29,000 - £38,000 per annum Certificates Certificate of completion Digital certificate - Included

Overview Skilled Service Helpdesk & Technical Support Course are in high demand in the tech industry, and their supply is limited. Are you prepared to enter this exciting industry and start a rewarding, fast-paced career?We'll provide you the skills and information you need to succeed in all facets of service helpdesk administration and to boldly traverse the demanding world of technical support.This is a starting point for your career, not just a course. Consider resolving issues, overcoming expectation, and advancing your profession with companies that actively promote your abilities. Consider yourself as the tech-savvy hero who saves the day for your clients by overcoming obstacles.Realise your potential. Start your journey towards a fulfilling career in technical support and service helpdesk. Open up a world of options by joining now! How will I get my certificate? Upon successful completion of the Skilled Service Helpdesk & Technical Support Course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is This course for? There is no experience or previous qualifications required for enrolment on this Service Helpdesk & Technical Support Course. It is available to all students, of all academic backgrounds. Requirements Our Service Helpdesk & Technical Support Course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this qualification will enhance your CV and open you up to multiple sectors, such as : Tech Support Specialist: £20k - £40k per year Helpdesk Analyst: £25k - £45k per year Service Desk Manager: £30k - £55k per year Desktop Support Tech: £22k - £38k per year Customer Support Rep: £18k - £30k per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 16 sections • 16 lectures • 09:13:00 total length •Managing Interoffice Calls and Voicemail: 00:11:00 •Aspects of Phone Etiquette: 00:32:00 •Business Telephone Skills: 00:20:00 •Building Rapport Over the Phone: 00:25:00 •Inbound and Outbound Calls: 00:17:00 •Active Listening and Managing Tough Callers: 00:29:00 •Mail Services and Shipping: 00:26:00 •Intra Organisation Dealings: 00:36:00 •Problem Solving over the Phone: 01:05:00 •Record Keeping and Filing Systems: 00:29:00 •Business Writing Skills: 00:42:00 •Organisational Skills: 01:17:00 •Communication Skills: 00:26:00 •Customer Relationship Management: 00:43:00 •Effective Planning and Scheduling: 00:47:00 •InvoicingPetty Cash: 00:28:00