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Boost your call centre career with our Mastering Call Centre Essentials: A Comprehensive Online Training course. This course will equip you with the essential skills to excel in the dynamic world of call centres.   The course is designed to master the art of agent and customer relationships, manage difficult clients seamlessly, and develop vital communication skills. Learn the etiquette of telephonic interactions and stay ahead of the curve by understanding the latest call centre technologies and trends. Transform yourself into a call centre expert with this in-depth, online training.   Suitable for both beginners and experienced professionals, this Mastering Call Centre Essentials course bridges the gap between conventional training and practical application. Invest in your professional growth, enhance your customer service skills, and exceed industry benchmarks with the course. Enrol now and stand out in the call centre industry! Learning Outcomes: Upon completion of the Mastering Call Centre Essentials course, you will be able to: Understand the essentials of call centre operations. Develop key traits of an effective call centre agent. Enhance skills to foster agent and customer relationships. Learn and apply effective telephone etiquette. Master communication and negotiation techniques. Learn strategies for managing difficult clients efficiently. Stay updated on call centre metrics, technology, and trends. Why buy this Mastering Call Centre Essentials course? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one-to-one assistance when needed Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript immediately Easily learn the skills and knowledge from the comfort of your home Who is this Course for: This Mastering Call Centre Essentials course is ideal for: Aspiring call centre agents seeking foundational knowledge. Experienced agents aiming to boost their skill set. Team leaders looking to improve team performance. Managers desiring a refresher on call centre operations. Any professional aiming to improve customer service skills. Certification After studying the course materials of the Mastering Call Centre Essentials: A Comprehensive Online Training course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options. A CPD Accredited PDF Certificate costs £4.99, while a CPD Accredited Hardcopy Certificate is £8.00. We also offer transcript services. A PDF Transcript costs £4.99, and a Hardcopy Transcript is £9.99. Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Mastering Call Centre Essentials: A Comprehensive Online Training course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Career Path: Our Mastering Call Centre Essentials course will prepare you for a range of careers, including: Call Centre Agent: £18,000 - £24,000 annually. Customer Service Representative: £20,000 - £28,000 annually. Team Leader: £25,000 - £35,000 annually. Call Centre Manager: £35,000 - £45,000 annually. Operations Manager: £40,000 - £60,000 annually. Director of Customer Service: £70,000 - £100,000+ annually. Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:30:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:30:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:30:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:30:00 Module 05: Communication Skills Communication Skills 00:30:00 Module 06: Negotiation Techniques Negotiation Techniques 00:30:00 Module 07: Managing Difficult Clients Managing Difficult Clients 00:30:00 Module 08: Call Centre Metrics and Benchmarks Call Centre Metrics and Benchmarks 00:30:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:30:00

Description: Adobe Photoshop has become a household name these days. Editing photos has never been easier thanks to this beautiful piece of software. Well thanks to this Adobe Photoshop CS for Beginners course, you can now master the software as well. This course is designed to help you learn Photoshop in an easy to understand manner. As the name suggests, this course will help you develop a strong foundation within this community. This course will help you get familiar with the different tools and provide plenty of examples along the way. So get this course immediately and build a strong foundation in Adobe Photoshop CS for Beginners. Learning Outcomes: Understanding Photoshop CS, new features, how to get started and sources of help Utilizing Photoshop CS screen, menu bar, toolbox, status bar, palettes and windows Browsing through Photoshop files; opening, creating and saving files; text and audio saving options with image files; reverting to saved files; and different file formats Managing Photoshop layout by arranging screen components, workspace presets, working with multiple documents and hiding and displaying windows Introduction to selection, retouch, painting, vector, navigation, notation and colour tools Pallets of various different types including navigation, info, colour, swatches, styles, history and more Managing short cut keys, tools presets, option bar, alignment tools, grids, rulers and guides Selecting a complete image, working with marquee and lasso tools, utilizing magic wand and colour range Managing selections through adding, moving, resizing, saving, deselect options, cropping and more Understanding pixels, bitmap images, vector graphics, image re-sampling, pixel information with info palette Understanding Image resolution and constraints, changing size of image in pixels and image document, and auto resolution Understanding what is meant by Canvas and Document Window, and how to work with each of them Working with colours through the colour settings, understanding RGB and CMYK colours, using colour palette and ramp, and working with colour modes Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Adobe Photoshop CS for Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Adobe Photoshop CS for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction 00:15:00 The Photoshop CS Screen Components 00:30:00 File Management Basics 00:30:00 Modifying your Photoshop Layout 00:30:00 Introduction to the Photoshop Toolbox 00:30:00 Introduction to Photoshop Palettes 01:00:00 More Photoshop Features 01:00:00 Making Selections 01:00:00 Manipulating Selections 01:00:00 Editing With Selections 00:30:00 Understanding Digital Images 00:30:00 Image Size and Resolution 01:00:00 Working with Your Canvas and Document Window 01:00:00 Working with Colour 01:00:00 Mock Exam Mock Exam- Adobe Photoshop CS for Beginners 00:20:00 Final Exam Final Exam- Adobe Photoshop CS for Beginners 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Family support workers are social services professionals who provide assistance and guidance to children and families in need. They work in settings such as foster care or adoption agencies, child protective services agencies or family services organizations. The Family Support Worker Course aims to provide great insight into the skills and knowledge related to working with children and families. This course will discuss the key skills and knowledge related to working with families, identifying and resolving family difficulties, safeguarding in the home and more. This course will provide a great insight into this field of study with the use of practical examples throughout the course. Whether working in this field already, you want to get started working in within the field of family support work, or just interested in this field of study, this course will cover a range of modules and provide multiple examples for assessment. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Family Support Worker Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Family Support Worker Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 1 - The role of family support worker The functions, work environment, and daily activities of a family support worker 00:15:00 The key responsibilities of a family support worker and different specialisations 00:15:00 The key qualities of a family support worker and what a family support worker should expect 00:15:00 Duties as a family support worker 00:15:00 Professional development, career prospects, and anticipated salary as a family support worker 00:05:00 A day in the life of a family support worker 00:15:00 Pros and cons of being a family support worker 00:05:00 Work-life balance as a family support worker 00:15:00 Top tips for family support workers 00:05:00 Module 2 - Legislation, policy, and guidance Introduction to legislation, policy, and guidance 00:05:00 Overview of legislation - England 00:15:00 The Children and Families Act 2014 00:30:00 Policy and guidance - England 00:15:00 Overview of legislation - Scotland 00:05:00 Policy and guidance - Scotland 00:15:00 Overview of legislation - Northern Ireland 00:05:00 Policy and guidance - Northern Ireland 00:05:00 Overview of legislation - Wales 00:05:00 Policy and guidance - Wales 00:05:00 Module 3 - The family issues and solving them Parental mental health - how to help children living with parents with mental health problems 00:15:00 Parental mental health - assessing the risk of mental health problems 00:05:00 Parental mental health - intervention and support for children and families 00:15:00 Parental substance misuse - how to help children living with parents who misuse alcohol and drugs 00:05:00 Parental substance misuse - assessing the risk of parental alcohol and drug misuse 00:05:00 Parental substance misuse - intervention and support for children and families 00:05:00 Domestic abuse - what is domestic abuse? 00:05:00 Separation, divorce, and parental responsibility 00:05:00 Separation, divorce, and contact 00:05:00 General advice on talking about difficult topics 00:15:00 Books to help talking about difficult topics 00:15:00 Module 4 - Safeguarding - assessing need and providing help Introduction to safeguarding - a child-centred, coordinated approach 00:30:00 Early help 00:30:00 Access, referral, and information sharing 00:30:00 Disabled children, carers, youth establishments, and contextual safeguarding 00:15:00 Assessment purpose, protocols, principles, and parameters 00:15:00 Analysis, outcomes, and timeliness 00:30:00 Processes for managing individual Part 1 00:30:00 Processes for managing individual Part 2 00:15:00 Processes for managing individual Part 3 00:15:00 Module 5 - Building relationships Types of family and what makes healthy families 00:15:00 Why relationships are key to good social work 00:30:00 The importance of relationships in social work to relationships in social work 00:30:00 The personal qualities required for relationship building 00:15:00 Working on empathy to build relationships 00:15:00 The professional attributes required for relationship building 00:15:00 Self-knowledge and professional use of self in relationship building 00:15:00 Taking an individualised approach, involving the parents, what parents want from the relationship, sharing information, and building trust 00:30:00 Challenges in relationship building 00:15:00 The difference between getting the relationship right and getting it wrongb 00:30:00 Mock Exam Mock Exam- Family Support Worker Course 00:30:00 Final Exam Final Exam- Family Support Worker Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This Health and Safety course provides employees with a thorough understanding of the most relevant and applicable health and safety issues in the modern workplace. If you are concerned about your mental and physical health and enjoy learning new things, this specialized course is for you. This Health and Safety course is designed for those who want to become more responsible employees. The most important workplace health and safety fundamentals should be understood by managers, team leaders, business owners, and all workers at all levels. It is strongly advised that anyone from newcomers to experienced practitioners must regularly revisit critical health and safety issues. [ Note: Free PDF certificate as soon as completing the Health and Safety course ] Detailed Course Curriculum *** Health and Safety *** Course Curriculum Module 1: Foundations of Safety at Work Module 2: Managing Health and Safety Module 3: Organizing for Health and Safety Module 4: Health and Safety Culture Module 5: Policy Module 6: Risk Assessment Module 7: Workplace Hazards and Risk Control Module 8: Accidents and Emergencies Module 9: Vehicle Hazards and Risk Control Module 10: Fire Prevention and Protection Module 11: Electrical Safety Module 12: Managing the Safety Function Assessment Method After completing each module of the Health and Safety Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Health and Safety course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Health and Safety at Work course is perfect for Students, Fresh Graduates, HR Manager, Business Owner, Team Leader. Requirements There are no specific requirements for this Health and Safety course because it does not require any advanced knowledge or skills. Career path This Health and Safety course will help you advance your career. After completing the course, you will be able to confidently capture specific knowledge and skills to improve yourself for your professional life. Certificates Certificate of completion Digital certificate - Included

Level 2 Diploma in Business Administration Online This Level 2 Diploma in Business Administration course will help you understand teamwork concepts, dispute resolution strategies and provide support and constructive feedback to coworkers. You will be responsible for planning and managing personal and professional performance, workloads, and priorities and utilising time management tools and strategies to assist the company in meeting its operational goals. The Level 2 Diploma in Business Administration course covers communication in a business environment, principles of providing administrative services, managing personal performance and development, preparing text from notes using touch typing, maintaining and issuing stationery and supplies, administering the recruitment and selection process, and contributing to the development and implementation of an information system. Courses: Level 2 Diploma in Business Administration Level 1 Business Management Level 3 Business Administration Level 7 Business Management Level 2 Diploma in Business Administration Training Industry Experts Designed this Level 2 Diploma in Business Administration Training course into 17 detailed modules. Assessment Method of Level 2 Diploma in Business Administration After completing each module of the Level 2 Diploma in Business Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 2 Diploma in Business Administration After completing the MCQ/Assignment assessment for this Level 2 Diploma in Business Administration course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 2 Diploma in Business Administration Online This Level 2 Diploma in Business Administration course is ideal for learners who work in business and administration and want to improve their knowledge and skills in various work environments and sectors. It forms the knowledge and competency Requirements Level 2 Diploma in Business Administration There are no specific requirements for this Level 2 Diploma in Business Administration course because it does not require any advanced knowledge or skills. Career path Level 2 Diploma in Business Administration This Level 2 Diploma in Business Administration qualification will increase your chances of obtaining long-term employment and progressing to the following job roles: Administration Assistant Business Support team member Junior/Apprentice Secretary Junior/Apprentice Personal Assistant Certificates Certificate of completion Digital certificate - Included

Oil and Gas Management course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Oil and Gas Management. Our course starts with the basics of Oil and Gas Management and gradually progresses towards advanced topics. Therefore, each lesson of this Oil and Gas Management is intuitive and easy to understand. So, stand out in the job market by completing the Oil and Gas Management course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Oil and Gas Management course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Breakdown of the Course:- Introduction to Oil and Gas Management Energy, Economics and Finance in Oil and Gas Oil and Gas Project Management Managing Oil and Gas Pipelines Project Risk Analysis Managing Communication and Conflict Oil and Gas Health and Safety CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Oil and Gas Management course. Requirements To enrol in this Oil and Gas Management course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Oil and Gas Management. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Description: This Microsoft Windows 7 Basic - Video Training Course has been designed to help you understand what an operating system is and help you get accustomed to the Windows 7 environment at a basic level. The other topics include file organization and management, printers and devices, file protection and troubleshooting, the new features of Internet Explorer 8. Windows 7 has been a strong point for Microsoft's operating system line. Its interface has been appealing and user-friendly to the users. This course starts off with an introduction to the features of the OS interface and your ability to customize it for your needs. It has a very organized system of managing records of your files, libraries, and content. The OS keeps good communication with your device and keeps your files safe with the use of Windows Defender. These new features training will surely help you to get accustomed to Windows 7. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Windows 7 Basic - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Windows 7 Basic - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Windows 7 Environment The Windows 7 Desktop FREE 00:13:00 The Taskbar and Start Menu 00:01:00 Window Management 00:11:00 Windows Help and Support 00:04:00 Files, Folders, and Libraries Folders and Libraries 00:08:00 Working with Files 00:06:00 Managing Content Working with Windows Explorer 00:04:00 Searching for Content 00:02:00 Customizing the Environment Icons and Shortcuts 00:05:00 Gadgets 00:02:00 System Settings 00:06:00 Internet Explorer 8 Web Browsing 00:09:00 Tabbed Browsing 00:02:00 Web Searching 00:02:00 Customization 00:01:00 Multimedia Content 00:01:00 Mock Exam Mock Exam- Microsoft Windows 7 Basic - Video Training Course 00:20:00 Final Exam Final Exam- Microsoft Windows 7 Basic - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that businesses in the UK lose an average of £10,000 per employee every year due to poor document management? A study by the Chartered Institute of Legal Executives, a staggering 30% of legal professionals waste time searching for misplaced documents each week! Imagine the impact that could have on your company's success. In today's information age, effectively managing and controlling documents is crucial. This Document Control & Legal Secretary course bundle equips you with the skills to ensure accuracy, streamline processes, and keep your organisation running smoothly. This Document Control & Legal Secretary Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Legal Secretary Course 02: Document Control Course 03: Workplace Confidentiality Course 04: Minute Taking Our Document Control & Legal Secretary bundle covers a wide range of topics, including legal secretarial duties, document control and Records Management,workplace confidentiality, and effective minute-taking. You'll gain proficiency in managing correspondence, scheduling appointments, drafting legal documents, maintaining client files, document creation, revision, distribution, archiving, and compliance with legal and regulatory requirements. Additionally, you'll learn best practices for safeguarding sensitive information, maintaining client privacy, and ensuring data security within the workplace and much more... Learning Outcomes of Document Control & Legal Secretary Implement document control procedures for efficient information management. Identify and apply legal requirements for document handling. Maintain confidentiality of sensitive information within the workplace. Develop clear and concise minute-taking skills for accurate meeting records. Utilize technology for document creation, storage, and retrieval. Enhance collaboration and communication through effective document control. Enrol in this Document Control & Legal Secretary Bundle today and empower yourself to take your career to the next level. Why Choose Our Document Control & Legal Secretary Bundle? Get a Free CPD Accredited Certificate upon completion of Document Control & Legal Secretary Get a free student ID card with Document Control & Legal Secretary Training The Document Control & Legal Secretary is affordable and simple to understand Lifetime access to the Document Control & Legal Secretary course materials The Document Control & Legal Secretary comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Legal Secretary Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters and much more... Course 02: Document Control Module 1: Introduction To Document Control Module 2: Principles Of Document Control And Elements Of Document Control Environment Module 3: Document Control Lifecycle Module 4: Document Control Strategies And Instruments Module 5: Document Management Module 6: Quality Assurance And Controlling Quality Of Documents Module 7: Project Document Control Module 8: Electronic Document Management Systems And Soft Copy Documentation Course 03: Workplace Confidentiality Module 01 Introduction to workplace confidentiality Module 02 Business Etiquettes and Types of Confidentiality Module 03 The Importance of Confidentiality Module 04 Confidentiality with Co-workers Module 05 Preventing Confidentiality Breach Module 06 How Employers Can Protect Confidential Information Course 04: Minute Taking Module 01: Introduction To Minute Writing Module 02: Preparation For Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision And Action Module 05: Roles And Responsibility Of Minute Taker Module 06: Tips For Minute Taking Module 07: Technology In Minute Taking Module 08: Building Confidence How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £51) CPD Hard Copy Certificate: £29.99 CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This Document Control & Legal Secretary bundle is ideal for: Admin Assistants Legal Professionals Project Coordinators Business Owners Information Specialists Requirements You will not need any prior background or expertise to enrol in this Document Control & Legal Secretary bundle. Career path This Document Control & Legal Secretary bundle will allow you to kickstart or take your career in the related sector to the next stage. Document Controller Records Manager Legal Secretary Information Security Specialist Knowledge Management Officer Business Analyst Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Learning Smartsheet doesn't need any prior coding experience. This complete hands-on course helps you get familiar with the concepts of working on a Smartsheet from scratch. You will be able to manage projects and track progress in an organized manner. This course is specifically designed for beginners.

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