4486 Courses in Cardiff delivered On Demand

This course is designed for cycling enthusiasts and aspiring mechanics who want to master the art of keeping their bikes in optimal condition. From this course, you will learn how to perform routine checks, fix common issues, adjust gear and breaks and many more. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Know what sports first aid is and why it is vital Understand the role of the sports coach or the first responder to injuries Identify the best practices for injury and illness prevention Discover the most common injuries in terms of sports casualties Learn about some serious injuries and how to treat and prevent them Learn about the injuries that can occur during outdoor activities Know how to administer first aid and lead rescue operations in case of water sports Learn how to perform CPR and how to use AED Learn how to report injuries, including how to comfort and reassure the injured person Know how to evaluate an injury and check for pre-existing health issues Learn how to manage and prevent an injury Bicycle Maintenance Training Course Overview Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this bicycle maintenance training course will set you up with a solid foundation to become a confident bicycle mechanic and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of bicycle maintenance. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who is this course for? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of bicycle maintenance. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Method of Assessment After completing the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Course Curriculum Module 01: Introduction To Bicycle Maintenance Module 01: Introduction To Bicycle Maintenance Module 02: Essential Tools Module 02: Essential Tools Module 03: Repairing a Puncture Module 03: Repairing a Puncture Module 04: Adjusting Your Gears and Brakes Module 04: Adjusting Your Gears and Brakes Module 05: Wheels and Tyres Module 05: Wheels and Tyres Module 06: Repairing a Broken Chain Module 06: Repairing a Broken Chain Module 07: Cranks, Pedals, Maintaining Bearings and Cleaning Module 07: Cranks, Pedals, Maintaining Bearings and Cleaning Assessment Assessment - Bicycle Maintenance Training Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Body Transformation Fitness Course Overview Are you looking to begin your fitness career or want to develop more advanced skills in fitness? Then this fitness: transform your body in 14 days online training course will set you up with a solid foundation to become a confident fitness instructor or personal trainer and help you to develop your expertise in fitness. This fitness: transform your body in 14 days online training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this fitness: transform your body in 14 days online training course will set you up with a solid foundation to become a confident fitness instructor or personal trainer and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a fitness instructor or personal trainer. The fitness: transform your body in 14 days online training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a fitness instructor or personal trainer. This comprehensive fitness: transform your body in 14 days online training course is the perfect way to kickstart your career in the field of fitness. This fitness: transform your body in 14 days online training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a fitness instructor or personal trainer or want to learn more skills on fitness but unsure of where to start, then this fitness: transform your body in 14 days online training course will set you up with a solid foundation to become a confident fitness instructor or personal trainer and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This fitness: transform your body in 14 days online training course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive fitness: transform your body in 14 days online training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of fitness. Entry Requirement There are no academic entry requirements for this fitness: transform your body in 14 days online training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This fitness: transform your body in 14 days online training course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

A Practical Introduction to Conflict Management for Project Managers

This course will help you get started with automation testing of web applications. You will cover the basic and advanced topics of Selenium and Python, along with unit tests, pytest, cross-browser testing, logging infrastructure, automation framework design, Jenkins, and a lot more.

This course will help you pass the Microsoft 365 Identity and Services (Exam MS-100) certification and demonstrate a detailed understanding of evaluating, planning, migrating, deploying, and managing Microsoft 365 services.

Embark on a transformative learning expedition with 'Delegation Skills Training,' a course meticulously crafted for those poised to redefine their leadership and management prowess. Dive into the quintessence of task allocation with a programme that unwraps the intricacies of entrusting responsibilities with finesse. Discover why relinquishing control often poses a challenge, especially for those accustomed to a hands-on approach. This enlightening journey through our tailored curriculum is not merely about assigning duties; it's about empowering your team to ascend to new heights of autonomy and expertise. As you traverse from the basics to the subtle art of what, when, and how to delegate, each section is an integral step towards mastering the equilibrium between oversight and autonomy. The course is an amalgamation of theory, strategic insights, and the psychological aspects of delegation, ensuring you emerge as a leader who not only commands respect but also fosters growth and innovation. By course's end, the delegatee will possess the blueprint for orchestrating a harmonious workplace where each task is an opportunity for team members to shine and contribute to collective triumphs. Learning Outcomes Identify the obstacles to effective delegation within your sphere of influence. Determine the appropriate tasks for delegation and the optimal timing for such actions. Apply a systematic approach to delegate responsibilities. Develop strategies for empowering team members through entrusted tasks. Evaluate the outcomes of delegation to ensure continual improvement in team dynamics. Why choose this Delegation Skills Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Delegation Skills Training course for? Leaders aiming to optimise team capacity. Managers eager to refine their supervisory capabilities. Executives looking to enhance operational efficiency. Coordinators wanting to cultivate autonomy within teams. Supervisors focused on maximising productivity through effective task distribution. Career path Team Lead: £28,000 - £45,000 Project Manager: £33,000 - £60,000 Operations Supervisor: £26,000 - £42,000 Business Manager: £35,000 - £58,000 Strategy Consultant: £40,000 - £70,000 Efficiency Analyst: £27,000 - £46,000 Prerequisites This Delegation Skills Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Delegation Skills Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction Welcome to Your Course 00:03:00 Delegation or Allocation: What is Delegation? 00:04:00 Reverse Delegation: How your Team ends-up Delegating to You 00:05:00 Section 02: Why People in Your Role find it Hard to Delegate Why do You find it Hard to Delegate? 00:02:00 The Excuses People Give for not Delegating? 00:04:00 How Would You Counter Excuses for not Delegating to you? 00:01:00 Responding to Excuses for not Delegating 00:09:00 Section 03: What and When to Delegate Mental Blocks to Delegate 00:07:00 What are the Poor Reasons for Delegating? 00:01:00 Poor Reasons for Delegating 00:05:00 What are the good reasons to delegate? 00:01:00 Positive Reasons to delegate 00:03:00 What Should You Not Delegate? 00:01:00 The Jobs You Should Keep for Yourself 00:04:00 Section 04: How to Delegate What is Your Delegation Process? 00:01:00 The Key Elements of a Delegation Process 00:02:00 The Five-step Delegation Process 00:05:00 Preparing to Delegate 00:06:00 The Principles of Setting-up Your Delegation 00:04:00 The Practice of Setting-up Your Delegation 00:05:00 The Principles of Locking-down Your Delegation 00:03:00 The Five Levels of Delegation 00:05:00 The Jiminy Cricket Effect 00:04:00 Overseeing the Delegation 00:05:00 Closing-out the Delegation 00:03:00 How to Offer Feedback (Part 1) 00:06:00 How to Offer Feedback (Part 2) 00:06:00 Positive Feedback, or Negative Feedback? 00:03:00 Section 05: Closing Section Four Attitudes for Good Delegation 00:04:00 Reflection on your Skills Development 00:01:00 Goodbye and Good Luck 00:02:00 Bonus Lecture: If you liked this course 00:02:00 Assignment Assignment - Delegation Skills Training 00:00:00

Learn effective strategies for creating a structured and positive learning environment in your classroom. Learn strategies to create a positive learning environment, manage student behavior, and maximize engagement. Enrol now to enhance your teaching skills and foster a productive classroom dynamic.

🌲🛠️ Master the Art of Safe Chainsaw Handling: Chainsaw Safety Training Course! 🌲🛠️ Are you ready to unlock the secrets of safe and efficient chainsaw operation? Look no further than our Chainsaw Safety Training Course! Whether you're a seasoned professional or a beginner looking to hone your skills, this comprehensive course is your ticket to mastering the art of chainsaw safety. Join us on a journey where precision meets protection, and safety is paramount in every cut.   🌟 Why Chainsaw Safety Training Matters? Chainsaws are powerful tools that require careful handling to ensure both personal safety and optimal performance. Without proper training, users risk accidents, injuries, and damage to property. Our Chainsaw Safety Training Course equips you with the knowledge and skills needed to operate chainsaws safely and confidently, reducing the risk of accidents and promoting a culture of safety in every cutting task.   🔧 What You'll Learn: Proper chainsaw handling techniques Safety precautions and hazard identification Maintenance and troubleshooting tips Emergency procedures and first aid protocols Legal and regulatory requirements   🚀 Benefits of Taking Our Course: Safety First: Prioritize safety in every cutting task, reducing the risk of accidents and injuries. Efficiency: Master efficient chainsaw operation techniques, maximizing productivity and minimizing downtime. Confidence: Gain the confidence to tackle challenging cutting tasks with precision and ease. Compliance: Stay up-to-date with legal and regulatory requirements, ensuring compliance with industry standards. Career Advancement: Enhance your employability and career prospects with certified chainsaw safety training. Peace of Mind: Enjoy peace of mind knowing that you have the knowledge and skills to operate chainsaws safely in any situation.   👷‍️ Who is this for? Landscapers and arborists Forestry professionals Construction workers Homeowners and DIY enthusiasts Anyone who uses chainsaws in their work or recreational activities   🛤️ Career Path: Arborist Forestry Technician Landscaping Supervisor Tree Care Specialist Equipment Operator   🔍 FAQs (Frequently Asked Questions): Q: Is this course suitable for beginners? A: Absolutely! Our Chainsaw Safety Training Course caters to individuals of all skill levels, from beginners to experienced professionals. Our comprehensive curriculum covers everything you need to know to operate chainsaws safely and confidently. Q: How long does the course take to complete? A: The duration of the course may vary depending on your learning pace and schedule. Typically, the course can be completed within a few hours to a few days, depending on the depth of the material and your level of engagement. Q: Will I receive a certification upon completion of the course? A: Yes! Upon successful completion of the Chainsaw Safety Training Course, you will receive a certificate of completion, validating your knowledge and skills in chainsaw safety. This certification can enhance your employability and career prospects in various industries. Q: Are there any prerequisites for taking this course? A: There are no specific prerequisites for taking our Chainsaw Safety Training Course. However, a basic understanding of chainsaw operation and safety concepts may be beneficial. Q: Is the course content available online? A: Yes! Our Chainsaw Safety Training Course is delivered entirely online, allowing you to access course materials and resources from anywhere with an internet connection. This flexibility enables you to learn at your own pace and convenience.   🌲🔗 Secure Your Safety, Master Your Chainsaw Skills! 🔗🌲 Don't let the risks of chainsaw operation hold you back! Enroll now in our Chainsaw Safety Training Course and unlock the skills needed to operate chainsaws safely and confidently. Whether you're a professional arborist or a weekend warrior, our course has everything you need to succeed in the world of chainsaw operation. Your safety is our priority! 🌟🛠️ Course Curriculum Module 1_ Introduction to Chainsaw Safety. Introduction to Chainsaw Safety. 00:00 Module 2_ Chainsaw Mechanics and Operation. Module 2_ Chainsaw Mechanics and Operation. 00:00 Module 3_ Chainsaw Safety Techniques. Chainsaw Safety Techniques. 00:00 Module 4_ Advanced Chainsaw Operation and Techniques. Advanced Chainsaw Operation and Techniques. 00:00 Module 5_ Chainsaw Safety in Specific Environments. Chainsaw Safety in Specific Environments. 00:00 Module 6_ Emergency Response and First Aid. Emergency Response and First Aid. 00:00

Unlock Your Potential with Forklifting Mastery! 🏗️ Are you ready to elevate your skills and unlock new career opportunities? Welcome to Forklifting, your gateway to mastering the art of operating forklifts with precision and safety. 🚀 Why Choose Forklifting? Forklifting isn't just about lifting heavy loads; it's about mastering a crucial skill that opens doors to various industries. Whether you're looking to enhance your job prospects, improve workplace safety, or advance your current career, mastering forklifting techniques is an invaluable asset. Our comprehensive Forklifting course provides you with the knowledge, skills, and confidence to operate forklifts efficiently and safely in diverse work environments. From warehouses to construction sites, the demand for skilled forklift operators is on the rise, making this course a strategic investment in your professional future. Benefits of Taking Our Forklifting Course: Safety First: Learn essential safety protocols and best practices to ensure a secure working environment for yourself and others. Efficiency Boost: Master efficient forklift operation techniques to streamline workflow processes and maximize productivity in various industries. Career Advancement: Gain a competitive edge in the job market by acquiring valuable forklifting skills that are in high demand across industries. Increased Employability: Enhance your employability and job opportunities by adding a sought-after skill set to your resume. Confidence in Operation: Build confidence in your ability to operate forklifts in diverse settings, from warehouses to construction sites. Who is this for? New Entrants: Individuals looking to enter the logistics, construction, or manufacturing industries. Existing Workers: Current workers seeking to enhance their skill set and advance their careers. Employers: Companies aiming to improve workplace safety standards and boost operational efficiency. Career Path: The Forklifting course opens the doors to various career paths, including: Forklift Operator: Become a certified forklift operator in warehouses, distribution centers, and construction sites. Logistics Coordinator: Apply your forklifting skills in logistics and supply chain management roles. Warehouse Supervisor: Progress into supervisory or managerial positions within warehouse and distribution operations. Construction Crew Member: Contribute to construction projects as a skilled forklift operator. FAQ: Q: Is prior experience required to enroll in the Forklifting course? A: No prior experience is necessary. Our course is designed to accommodate beginners and experienced individuals alike. Q: What certification will I receive upon completion of the Forklifting course? A: Upon successful completion of the course, you will receive a Forklift Operator Certification, recognized by industry standards. Q: How long does it take to complete the Forklifting course? A: The duration of the course may vary depending on the program structure and individual learning pace. However, most courses typically range from a few days to a few weeks. Q: Will I learn about forklift maintenance and troubleshooting in the course? A: While the primary focus of the course is on forklift operation and safety, basic maintenance and troubleshooting techniques may be covered to ensure a well-rounded understanding of forklift operation. Q: Is the Forklifting course available online? A: Yes, many institutions offer online Forklifting courses to accommodate learners' schedules and preferences. However, practical hands-on training may also be required for comprehensive skill development. Q: Are there job placement services available after completing the Forklifting course? A: Some institutions may offer job placement assistance or resources to help students connect with potential employers. Be sure to inquire about specific services offered by the institution you choose. Start Your Forklifting Journey Today! Don't miss out on the opportunity to enhance your career prospects and become a proficient forklift operator. Enroll in our Forklifting course today and take the first step towards a rewarding career in logistics, construction, or manufacturing. Invest in your future with Forklifting mastery! 🌟 Course Curriculum Module 1_ Introduction to Forklifts Introduction to Forklifts 00:00 Module 2_ Forklift Safety Precautions Forklift Safety Precautions 00:00 Module 3_ Forklift Attachments and Special Considerations Forklift Attachments and Special Considerations 00:00 Module 4_ Forklift Stability and Tipping Hazards Forklift Stability and Tipping Hazardst 00:00 Module 5_ Forklift Refuelling and Battery Charging Procedures Forklift Refuelling and Battery Charging Procedures 00:00 Module 6_ Forklift Maintenance and Inspections Forklift Maintenance and Inspections 00:00

Office and Reception Management Certification It takes specific skills and an understanding of the dynamics of people, in order to efficiently run an office. This Office & Reception Management Certificate course is designed to provide an employee with those exact skills. Demonstrating organisational competence in this field opens doors to advancing an employee's career in the business. This programme consists of 18 modules, designed to provide an insight into what is expected from a person working in an office environment. The industry-approved certificate provides the employee with confidence-building skills, to enable them to move up in their career. What's Covered in the Course? The 18 modules cover both office management and interpersonal problem-solving skills, as well as providing insight into the way in which the employee tends to react in these situations. The office receptionist performs a vital role as the 'face of the business', creating a first impression that influences visitors' perceptions of the organisation's culture. Communication skills, teamwork and office administrative systems, basic financial management - managing petty cash and office supplies - are also included, as well as the planning and scheduling of meetings, minute-taking and report-writing. As the person in this position usually deals with colleagues at all levels of the organisation, it is important that they understand managerial issues and responsibilities. Performance management and appraisals, staff promotions, recruitment and selection and compliance with equal opportunities and diversity in the workplace legislation are all covered, together with the importance of good health and safety practices. The use - and abuse - of social media and its role in the office environment brings the learner up-to-date with the current thinking in this field. The team member will learn: How to handle staff and understand their performance; The legal side of various policies and health and safety; Communication; How to deal with customers and colleagues; Financial aspects: petty cash and office supplies; Office layouts; The art of delegation; Social media; How to handle meetings, including chairing them. What are the Benefits of the Course? There are a number of clear benefits of completing this Office & Reception Management certificate, including: A professional front-line receptionist improves the image of your business; The ability to study at the employee's pace and in the comfort of their own home; Easy internet-based access to study material on any device; Short, sharp, structured organisation of learning materials; Industry-approved certification.