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Description: Supporting and interactive teaching can be helpful to any educator so that they'll be able to assess if their methods of teaching are used to their students. Simply put, student engagement and student satisfaction are essential to successful learning. Enroll in this course and figure out how to increase student engagement and satisfaction using different tools and teaching theories. You will explore different teaching styles and activities that can help reach more learners. You will likewise learn how to Use Google Forms to create interaction and Energies learners with learning breaks. Who is this course for? This course would be ideal for new and experienced lecturers who want to improve their teaching skills. People who have an interest in teaching and studying. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career path: The Diploma in Supporting Teaching and Learning course is a useful qualification to possess, and would be beneficial for the following careers: Administrator. Educators. Guidance Counsellors. Instructors. Life Coach. Mentors. Teachers. Tutors. Fundamentals of Teaching Understanding the Development of Children and Young Person FREE 01:00:00 Communication and Professional Relationships with Pupils and Family FREE 01:00:00 Safeguarding the Welfare of Children and Young Person 01:00:00 Teaching Methodologies Chapter (i) 01:00:00 Chapter (ii) 01:00:00 Chapter (iii) 01:00:00 Chapter (iv) 01:00:00 Chapter (v) 01:00:00 Chapter (vi) 01:00:00 Chapter (vii) 00:30:00 Chapter (viii) 00:30:00 Chapter (ix) 01:00:00 Chapter (x) 00:30:00 Chapter (xi) 01:00:00 Chapter (xii) 01:00:00 Chapter (xiii) 01:00:00 Chapter (xiv) 01:00:00 Chapter (xv) 01:00:00 Psychology of Teaching WHY YOUNG PEOPLE DO NOT LEARN TO STUDY PROPERLY? 01:00:00 THE NATURE OF STUDY, AND ITS PRINCIPAL FACTORS 02:00:00 PROVISION FOR SPECIFIC PURPOSES, AS ONE FACTOR OF STUDY 02:00:00 THE SUPPLEMENTING OF THOUGHT, AS A SECOND FACTOR OF STUDY 02:00:00 THE ORGANIZATION OF IDEAS, AS A THIRD FACTOR IN STUDY 02:00:00 JUDGING OF THE SOUNDNESS AND GENERAL WORTH OF STATEMENTS, AS A FOURTH FACTOR IN STUDY 02:00:00 MEMORIZING, AS A FIFTH FACTOR IN STUDY 02:00:00 THE USING OF IDEAS, AS A SIXTH FACTOR IN STUDY 02:00:00 PROVISION FOR A TENTATIVE RATHEE THAN A FIXED ATTITUDE TOWARD KNOWLEDGE, AS A SEVENTH FACTOR IN STUDY. 01:00:00 PROVISION FOR INDIVIDUALITY, AS AN EIGHTH FACTOR IN STUDY 02:00:00 FULL MEANING OF STUDY: RELATION OF STUDY TO CHILDREN AND TO THE SCHOOL 02:00:00 Teaching Business Introduction To Tuition Business Basics 00:30:00 Reasons To Start A Tuition Business 00:30:00 Arranging Your Tuition Business 00:30:00 How To Start A Successful Tuition Business 00:30:00 Best Way To Grow Your Tutoring Business 00:30:00 The Essential Benefits Of running A Tuition Business 00:15:00 Wrapping Up 00:15:00 Mock Exam Mock Exam - Diploma in Supporting Teaching and Learning 00:20:00 Final Exam Final Exam - Diploma in Supporting Teaching and Learning 00:20:00

Whether you use excel for work or study, this online course covers beginner, intermediate and advanced lessons in excel. This course is designed to enable you to analyse lots of data and tell a story quickly and interactively. Explore various time-saving Formulas, create automated reports with the press of a button, amaze your manager with professional Excel Charts and get noticed by top management & prospective employers. Course Highlights Certified Diploma in Microsoft Excel is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Diploma in Microsoft Excel into 39 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 9 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Diploma in Microsoft Excel Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Diploma in Microsoft Excel is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Diploma in Microsoft Excel is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Microsoft Excel for Beginners Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Excel for Beginners CPD & IAO Accredited 00:00:00 Microsoft Excel - Intermediate Level Module One - Getting Started 00:30:00 Module Two - Working with Permissions and Options 00:30:00 Module Three - Sharing Workbooks 00:30:00 Module Four - Performing Advanced Formula and Function Tasks 00:30:00 Module Five - Working with Array Formulas 01:00:00 Module Six - Working With Macros 00:30:00 Module Seven - Working With Forms 00:30:00 Module Eight - Applying Advanced Chart Features 01:00:00 Module Nine - Working With Slicers and Timelines 00:30:00 Module Ten - Working With Multiple Tables, Relationships and External Data 00:30:00 Module Eleven - Working With PowerView 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities- Microsoft Excel Intermediate Level CPD & IAO Accredited 00:00:00 Microsoft Excel - Advanced Level Module One - Getting Started FREE 01:00:00 Module Two - SmartArt and Objects FREE 01:00:00 Module Three - Auditing 01:00:00 Module Four - Creating Charts 01:00:00 Module Five - Working with Charts 01:30:00 Module Six - Creating Pivot Tables and Pivot Charts 01:00:00 Module Seven - Macros 01:00:00 Module Eight - Solving Formula Errors 01:00:00 Module Nine - Using What If Analysis 01:00:00 Module Ten - Managing Your Data 02:00:00 Module Eleven - Grouping and Outlining Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Excel Advanced CPD & IAO Accredited 00:00:00 Mock Exam Mock Exam- Certified Diploma in Microsoft Excel 00:30:00 Final Exam Final Exam- Certified Diploma in Microsoft Excel 00:30:00

Be Rich but first Develop a Wealthy Mindset Do you have the desire to earn money and be a rich person? Then why can't you? It is because you do not have the right mindset. To obtain the type of financial independence you've been dreaming about all your life, you must learn to develop a Wealthy Mindset. This Wealthy Mindset, the very act of focusing on your money, will dramatically improve the decisions you make with regard to it. Wealthy people who invest more time planning their finances invariably make better decisions, get better results, and achieve financial independence. Your ability to choose excellent financial advisors can be the critical factor in making good investment decisions. Carefully consider every expenditure before you make it. This course will teach you everything about having a wealthy mindset and will guide you on your path to becoming a rich and financially independent person. As the result of becoming financially successful over a long period of time, you will feel truly happy and satisfied with yourself, and with every other part of your life. Course Highlights Wealth Secrets is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Wealth Secrets into 7 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours, 45 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Wealth Secrets Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Wealth Secrets is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Wealth Secrets is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction 00:30:00 Creating a Wealth Foundation Series: Earning Financial Freedom 01:00:00 Cutting Corners Where They Matter 01:00:00 Tips to Invest and Manage Your Wealth: Becoming Truly Wealthy 01:00:00 How to Protect Your Money 01:00:00 Protecting Your Money 01:00:00 Conclusion 00:15:00 Mock Exam Final Exam

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Family Law Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Family Law Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Family Law Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Family Law Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Family Law? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Family Law there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Family Law course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Family Law does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Family Law was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Family Law is a great way for you to gain multiple skills from the comfort of your home.   Module 01: Introduction to Family Law Introduction to Family Law 00:22:00 Module 02: Framing Family Law Framing Family Law 00:23:00 Module 03: Marriage in Family Law Marriage in Family Law 00:19:00 Module 04: Civil Partnership and Cohabitation Civil Partnership and Cohabitation 00:18:00 Module 05: Nullity in Marriage Nullity in Marriage 00:28:00 Module 06: Divorce and Family Law Divorce and Family Law 00:20:00 Module 07: Child Custody Child Custody 00:16:00 Module 08: Property and Finance on Divorce Property and Finance on Divorce 00:22:00 Module 09: Child Support and Family Law Child Support and Family Law 00:26:00 Module 10: Adoption Process Adoption Process 00:28:00 Module 11: Domestic Violence Domestic Violence 00:27:00 Module 12: Gender Equality in Family Law Gender Equality in Family Law 00:30:00 Module 13: Feminist Perspectives on Family Law Feminist Perspectives on Family Law 00:27:00 Mock Exam Final Exam Assignment Assignment - Family Law 07:02:00

CPD Certified UK | 8-in-1 Premium Bundle | Updated Lesson Plan | 1 Free PDF Certificate | 24/7 Tutor Support

Do you know what the key skills graduate employers look for? Most employers often emphasise on industry-standard skills

Course Overview Quick question, who doesn't like cakes?  The answer is no one.  Everyone loves cakes and rightfully so. Cakes are awesome. The cake is one of the most preferred and delicious desserts in the whole world. And it's challenging to find someone who doesn't like cake. There are different types of beautiful cakes out there, and decorating them is a complete form of art. Its origins can be traced back to the Egyptians. That's how long humans have been baking cakes and have enjoyed their delicious goodness. But as you can imagine, making something so delicious and mouth-watering is no easy task. And when it comes to cakes, oh boy, you better make sure you get everything right. Otherwise, it's not just a cake you're ruining, it's the feelings of all the people who were looking forward to having a delicious cake that gets destroyed too. And to teach you how to bake and decorate the perfect cake, we present to you our Professional Cake Decorating Course. What You Will Learn If you want to learn how to bake a beautiful cake for a birthday party, or for your family to enjoy, then this course is perfect for you. Who knows, this may even inspire you to start a career as a professional cake decorator. Learn the secrets behind beautiful looking cakes, frosting them, and the equipment used in the process, Learn how to design cake decorations and beautify cakes with frosting, chocolate and much more. Gain the knowledge and skills to start your own successful cake decorating business, with step-by-step guidance. Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course. Professional Cake Decorating Course Online - Updated Version Introduction to Cake Decorating 00:22:00 Baking the Cake 00:21:00 Cake Decorating Recipes 00:19:00 Types of Cakes 00:13:00 Frosting and Icing 00:25:00 Working with Different Paste 00:22:00 Working with Glazes 00:28:00 How to Stack a Cake 00:21:00 Piping and Writing 00:24:00 Health, Safety and Food Hygiene 00:19:00 Cake Decorating Business 00:20:00 Professional Cake Decorating Course Online - Old Version THE CAKE 01:00:00 FROSTING THE CAKE 01:00:00 EQUIPMENT 01:00:00 BORDERS & DECORATIONS 01:00:00 LEAVES AND FLOWERS 01:00:00 LETTERING 01:00:00 SPECIAL EFFECTS 01:00:00 Mock Exam Mock Exam- Professional Cake Decorating Course Online 00:20:00 Final Exam Final Exam- Professional Cake Decorating Course Online 00:20:00

Description: Change is inevitable, however, that does not mean it comes easy. Many people fear change but are unable to see its benefits. Now with the help of this Change Management Certificate Course Level 2 course, you will learn how to deal with change and not let fear overcome you. This course will help you understand what is meant by change, the change cycle, observe human reaction to change and how to adapt to it. You will also discover the pace of change, ways to deal with resistance, strategies to deal with anger and manage stress. So don't fear change anymore, accept it with this course. Learning Outcomes: Approve that there are no normal or abnormal paths of responding to change, nevertheless, we have to begin it from where we are., Learn that change is not something to be scared of and halted but as a crucial component of the world to be granted. Réalisé that adjusting to change is attitudinal rather than technical Change is something that does not belong to the intellectual fact but it hints at what you are. Identify that before we can encounter the way things will be, we may undergo a system of grieving, and let the things go in their usual way View change as chance for self-motivation and inventing newer ideas Figure out plans for assisting change to be approved and executed at the workplace Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Change Management Certificate Course Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Change Management Certificate Course Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 What is Change? 00:30:00 The Change Cycle 00:30:00 The Human Reaction to Change 00:15:00 The Pace of Change 00:30:00 The Four Room Apartment 00:15:00 Dealing with Resistance 00:15:00 Adapting to Change 00:15:00 Strategies for Dealing with Anger 00:30:00 Managing Stress 00:45:00 Mock Exam Mock Exam- Change Management Certificate Course Level 2 00:20:00 Final Exam Final Exam- Change Management Certificate Course Level 2 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description: Are you interested in a career as a virtual assistant? Are you considering setting up a virtual assistant business? If so, then this Virtual Assistant Business Course will equip you with the practical knowledge and skills you need to kickstart your career. Are you wondering what the role of a virtual assistant entails? Are you looking for tools and guidance to set up your business? Wonder no more! This course will teach you about virtual assistant business from scratch. You will be introduced to VA business basics and the wide-ranging skills of a virtual assistant. In this virtual assistant training course, you will explore planning and evaluation and conflict and conflict management. You will also be able to make an informed decision about the services you provide and how to keep within budget. On successful completion of this virtual assistant course, you will have the practical skills and background knowledge to develop a business plan. You will also receive a certificate of achievement, which you can use to take steps to become a fully qualified virtual assistant. Who is the course for? Businessmen or investors who want to put up new virtual assistant business. People who have an interest in becoming a virtual assistant. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Virtual Assistant Business Course is a useful qualification to possess, and would be beneficial for the following careers: Assistants Businessmen Entrepreneurs Investors Marketing Managers Marketing Specialists. [/vc_column_text][/vc_column][/vc_row] Virtual Assistant Business Course Introduction To Virtual Assistant 00:15:00 What Skills Are Needed 00:15:00 Arranging A Work Area 00:15:00 Decide What Services You Will Offer To Accept 00:15:00 How to Know Your Budget 00:10:00 Have A Business Plan 00:10:00 Using Sites Like Scriptlance To Find Clients 00:15:00 Marketing Strategies to Get Clients 00:15:00 Handling Clients Correctly 00:10:00 Wrapping Up 00:05:00 Mock Test Mock Exam- Virtual Assistant Business Course 00:20:00 Final Exam Final Exam- Virtual Assistant Business Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00