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Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Discover the essential skills and insights to excel in educational leadership with our comprehensive course, "Leadership in Teaching Training." Gain expertise across 12 modules covering crucial topics like teacher mentoring, mental health awareness, and effective leadership strategies. Perfect for educators seeking to enhance their impact, this course equips you with the tools to foster a supportive learning environment and lead with confidence. Join us and elevate your teaching career today! Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access This course on Leadership in Teaching Training covers essential topics to prepare educators for leadership roles within schools. Participants will learn about the fundamentals of effective leadership in teaching, including the importance of confidentiality and understanding legislation related to education. They will explore how good mentoring enhances the quality of teaching and the main areas where teacher leadership can make a difference. The curriculum addresses mental health issues in both adults and children, emphasizing their significance in the workplace and how to support mental well-being. Stress management strategies specific to school environments are discussed, along with the development of skills necessary for teacher leadership roles. Additionally, the course covers understanding mental health challenges in children, as well as special educational needs (SEN) in young adults and children. By the end of the training, learners will be equipped with knowledge and skills to effectively lead and support their colleagues while promoting a positive learning environment. Course Curriculum: Module 01: An Introduction to Leadership in Teaching Module 02: Confidentiality and Legislation Module 03: Effects of Good Mentoring on Quality of Teaching Module 04: Main Areas of Activity in Teacher Leadership Module 05: Mental Health in the Workplace Module 06: Mentoring as Part of Effective Leadership Module 07: Stressors and Stress Management in Schools Module 08: Teacher Leadership Module 09: The Skills of Teacher Leadership Module 10: Understanding Mental Health in Children Module 11: Understanding SEN in Young Adults and Children Module 12: What Teacher Leaders Need to Know Learning Outcomes: Understand leadership roles and responsibilities in educational settings. Apply legislation and confidentiality guidelines in teaching leadership contexts effectively. Evaluate the impact of mentoring on teaching quality and professional development. Identify key areas where teacher leadership influences school operations positively. Recognize mental health challenges and their implications in school environments. Develop skills in mentoring and stress management for effective leadership in schools. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring educators and teachers seeking leadership roles in schools. Educational administrators aiming to enhance leadership skills in teaching contexts. Professionals in educational psychology interested in teacher support and development. Individuals working in special educational needs (SEN) and child mental health. School counselors and advisors focusing on staff and student well-being. Career path School Deputy Headteacher Educational Psychologist SEN Coordinator School Counsellor Teacher Mentor Educational Policy Advisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

All in One Bundle Special Discount Offer The Kitchen Porter role in the UK presents excellent prospects for job seekers in the thriving hospitality sector. Currently, there is a high demand for skilled Kitchen Porters. Recent statistics reveal a steady increase in hiring, with over 10,000 job opportunities advertised annually. Moreover, the average salary for a Kitchen Porter ranges from £18,000 to £22,000 per year, with potential for growth based on experience and progression. Secure your future in this industry, as the Kitchen Porter role offers both job stability and potential advancement. This Kitchen Porter Bundle Includes Course 01: Kitchen Porter Course 02: Cleaning Training Course 03: Oven Cleaning Training Course 04: Food Safety: Cleaning & Hygiene Course 05: Food Safety: Food Preservation Course 06: Converting to A Takeaway Kitchen Course 07: HACCP Principles The Kitchen Porter & Cleaning Training bundle is for those who want to be successful. In the Kitchen Porter & Cleaning Training bundle, you will learn the essential knowledge needed to become well versed in Kitchen Porter & Cleaning Training. Our Kitchen Porter & Cleaning Training bundle starts with the basics of Kitchen Porter & Cleaning Training and gradually progresses towards advanced topics. Therefore, each lesson of this training is intuitive and easy to understand. Why would you choose the Kitchen Porter & Cleaning Training course from Compliance Central: Lifetime access to Kitchen Porter & Cleaning Training courses materials Full tutor support is available from Monday to Friday with the Kitchen Porter & Cleaning Training course Learn Kitchen Porter & Cleaning Training skills at your own pace from the comfort of your home Gain a complete understanding of Kitchen Porter & Cleaning Training course Accessible, informative Kitchen Porter & Cleaning Training learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Kitchen Porter & Cleaning Training bundle Study Kitchen Porter & Cleaning Training in your own time through your computer, tablet or mobile device. Curriculum Breakdown of the Kitchen Porter & Cleaning Training Course 01: Kitchen Porter Introduction to Kitchen Porter Tools and Equipment Dishwashing and Kitchen Maintenance Cleaning and Sanitation Kitchen Safety Inventory Management Introduction to HACCP Principles of HACCP Course 02: Cleaning Training Cleaning Training Food Kitchen and Commercial Kitchen Cleaning Bathrooms and Toilets Cleaning External Surfaces and Areas Course 03: Oven Cleaning Training Introduction to Oven Introduction to Industrial Oven/ Furnace The Importance of Oven Cleaning Kitchen Oven Cleaning Process Commercial Oven Cleaning Process Green Oven Cleaning Starting Your Own Oven Cleaning Service Safety, Compliance and Requirements Course 04: Food Safety: Cleaning & Hygiene Personal Hygiene. Food Premises and Equipment: The Design and Construction. Waste Disposal, Cleaning and Disinfection. Pest Management. Course 05: Food Safety: Food Preservation Food and Temperature Control. Checking, Verifying and Recording Temperature. Food Spoilage and Preservation. Course 06: Converting to A Takeaway Kitchen Starting a Takeaway Business Going Online Creating an Online Ordering System Restructuring Management Legal Requirements Complying with the COVID-19 Guidance Course 07: HACCP Principles HACCP Principles HACCP Principle 1 - Hazard Analysis HACCP Principle 2 - Critical Control Points HACCP Principle 3 - Critical Limits HACCP Principle 4 - Monitoring Critical Control Points HACCP Principle 5 - Corrective Action HACCP Principle 6 - Verification of the HACCP System HACCP Principle 7 - Documentation CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Kitchen Porter & Cleaning Training bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career. Requirements To enrol in this Kitchen Porter & Cleaning Training course, all you need is a basic understanding of the English Language and an internet connection. Career path Commis Chef: £18K to £25K per year Kitchen Assistant: £16K to £20K per year Catering Assistant: £16K to £22K per year Line Cook: £18K to £26K per year Sous Chef: £25K to £35K per year Certificates CPD Accredited PDF Certificate Digital certificate - Included 6 CPD Accredited PDF Certificates for Free Hard copy certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

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Overview How to Save Children from Abuse | Interactive Training Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this How to Save Children from Abuse | Interactive Training Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 1: Neglect And Abuse Neglect And Abuse 00:08:00 Module 2: Bullying Bullying 00:11:00 Module 3: Grooming Grooming 00:14:00

Overview Whether it's external or internal, dog parasites can be dangerous for our canine friends. Thus it is important to educate ourselves about parasites in order to ensure the well-being of our loyal companion. You can learn the essentials of dog parasites from our Training for Dog Parasite Care course. This course is designed to provide you with an in-depth understanding of dog parasites. Here, you will learn about external parasites such as fleas and ticks. Then the course will educate you on the internal parasites found in the canine. The course will also include lectures on infections and different skin conditions. Along with that, you will develop the core skills required for clipping and scissoring. By the end of the course, you will have an overall understanding of parasites and how to protect your dogs from them. Course Preview Learning Outcomes Learn about different types of dog coats Grasp a clear understanding of fleas, ticks and other external parasites Enhance your knowledge of internal parasites Learn how to control infections and other skin conditions in dogs Familiarise yourself with the fundamentals of clipping and scissoring Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Dog Care Infection Control Clipping and Scissoring Who Should Take This Training for Dog Parasite Care? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Training for Dog Parasite Care course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Training for Dog Parasite Care Certification After completing and passing the Training for Dog Parasite Care course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Training for Dog Parasite Care course will equip you with effective skills and abilities and help you explore career paths such as  Dog Groomer Dog Trainer Pet Shop Owner Veterinary Assistant Module 01: Different Coat Types Of Dogs Different Coat Types of Dogs 00:09:00 Module 02: Fleas, Ticks And Other External Parasites Coat Types, Skin Conditions and Parasites Fleas, Ticks and Other External Parasites 00:15:00 Module 03: Internal Parasites Internal Parasites 00:06:00 Module 04: Infections And Other Skin Conditions Infections and Other Skin Conditions 00:12:00 Module 05: Basics Of Clipping And Scissoring Basics of Clipping and Scissoring 00:11:00 Order Your Certificate Order Your Certificates and Transcripts 00:00:00

Level 3 & 4 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Unveil the comprehensive "120 hours TEFL / TESOL Teacher Training" bundle, your guided pathway to becoming a certified English educator. This collection encompasses essential courses designed to equip you with the expertise required for success in English language teaching. Navigate the intricacies of teaching English with a carefully curated series of courses; the 120 hours TEFL / TESOL Teacher Training bundle is designed to elevate your instructional skills, empower your classroom management abilities, and enhance student engagement strategies. Cultivate fluency and authenticity in language instruction using a compilation of expressions that capture the essence of native speech. Hone your speaking delivery, ensuring crystal-clear communication that resonates effortlessly with students. Elevate spoken language skills to create dynamic and immersive learning environments. Foster articulate and effective written communication, shaping students into critical thinkers and expressive writers. Develop interview understanding, a pivotal skill for TEFL/TESOL job seekers. Furthermore, master the art of crafting persuasive content - an invaluable skill for extending your influence as an educator. Enrol in the meticulously designed 120 hours TEFL / TESOL Teacher Training bundle. Equip yourself with the tools to inspire, educate, and transform lives through language. Seize this empowering opportunity today! The Eight CPD Accredited courses that the bundle includes are: Course 1: Basics of English for Beginners Course 2: 120 hours TEFL (TESOL) Masterclass Course 3: 200 Common English Idioms and Phrases Course 4: Complete IELTS Preparation Course Course 5: British English Pronunciation Course Course 6: Master English Speaking 1 Course 7: Essay Writing in English Course 8: Ultimate Job Interview in English Learning outcomes Profound pedagogical skills for effective teaching and classroom management. Integration of fluency and authenticity in language instruction. Ability to guide students toward success in standardised English assessments. Improved spoken communication clarity and delivery. Enhanced written communication for critical thinking and expressive writing. Job readiness and professional growth with interview skills and specialised expertise. The 120 hours TEFL / TESOL Teacher Training bundle is designed to cater to a diverse audience, including individuals with a passion for teaching, recent graduates seeking an edge in the competitive job market, and even seasoned educators looking to refine their skills; this bundle addresses the critical challenges faced by language teachers today. Many instructors struggle to engage students effectively, adapt to changing teaching methodologies, and prepare learners for standardised language assessments. The solutions unfold within this content-rich 120 hours TEFL / TESOL Teacher Training bundle. Engaging modules delve into pedagogical skills, offering strategies for dynamic lesson planning, effective classroom management, and innovative student engagement. The courses tackle the intricacies of fluent and authentic language instruction, preparing educators to embed theoretical and cultural relevance into their teaching methods. Moreover, the 120 hours TEFL / TESOL Teacher Training bundle equips teachers to address the challenge of standardised tests, guiding them in coaching students to excel in English language assessments. Spoken communication clarity and written communication finesse are emphasised, ensuring that educators nurture both verbal and written language skills. Whether you're taking your first steps into teaching or seeking to amplify your existing skills, the "120 hours TEFL / TESOL Teacher Training" bundle stands as the bridge between potential and proficiency. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The "120 hours TEFL / TESOL Teacher Training" is tailored for: Aspiring educators are beginning their teaching careers. Recent graduates are seeking a competitive edge. Current teachers aim to refine their methods. Language enthusiasts are eager to teach English. Job seekers are exploring new opportunities. Individuals are preparing for English language assessments. Global educators across diverse contexts. Career path Upon completing the "120 hours TEFL / TESOL Teacher Training," you'll be able to enter into versatile career paths like Entry-Level Instructor - £18,000 - £25,000/year. Private Tutor / Freelancer - £20 - £40/hour. Language School Teacher - £25,000 - £35,000/year. International Educator - £30,000 - £40,000/year. Trainer - £35,000 - £50,000/year. Educational Manager - £40,000 - £60,000/year. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Equip yourself with essential Functional Skills Maths training tailored for teachers. Enhance your ability to teach math effectively, covering fundamental concepts and practical applications. Enroll now to boost your confidence and support student success in mathematics.