6517 Courses in Cardiff delivered On Demand

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Creative Writing and Copywriting will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Creative Writing and Copywriting will help you keep ahead of the pack. The Creative Writing and Copywriting incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Creative Writing and Copywriting will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Creative Writing and Copywriting, you can equip yourself with the essentials to keep you afloat into the competition. Along with this course, you will get 9 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Bundle Consists of the following Premium courses: Course 01: Advanced Diploma in Copywriting Course 02: Proofreading & Copyediting Course 03: Blogging Course 04: Touch Typing Essentials Course 05: Content Management Course 06: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 07: MS Word Diploma Course 08: Freelancing on UpWork Course 09: Social Media Strategy for Business. Course 10: Time Management So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Creative Writing and Copywriting: One payment, but lifetime access to 10 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum: Course 1: Creative Writing Training Program for Writers Writing Storybooks For Children Introduction Coming Up With Ideas The Mechanics of Writing Important Technical Issues Types of Children's Books Advanced Fiction Techniques Conclusion Short Stories Introduction Foreword Part One: Mindset Part Two: The Basics Part Three: Construction Time Introduction to Scrivener And Much More..... Fiction Module 1 Part 1 - Getting Ideas and How to Develop Them Module 1 Part 2 - Inspiration and Finding The Time Module 2 - What It Means To Be A Writer Module 3 - Characters Module 4 - Plotting and Story Construction Module 5 - Theme, Templates & Outlining Module 6 - Show Don't Tell Module 7 - Punctuation, Grammar and some Basic Writing Rules Module 8 - Scene Structure, Exposition and Story Rules Module 9 - Chapter Structure, Vision and Focus And Much More..... Horror Lesson One: The History of Horror Lesson Two: Characters and Concepts Lesson Three: Location and Backdrop Lesson Four: Story and Plotting And Much More..... Novel Introduction to Writing Fantasy Writing Fantasy - Lesson One - Imagining Fantasy Writing Fantasy - Lesson Two - World Building, Maps and Visualization Writing Fantasy - Lesson Three - Characters, Races and Societies Writing Fantasy - Lesson Four - Plotting, Questing and Traveling Writing Fantasy - Lesson Five - Point of View, Artifacts and Magic Writing Fantasy - Lesson Six - Resolutions and Sequels Amusing Article About Fantasy Writing (because it's true!) Fantasy: Recommended Author & Book List Fantasy Societies Listing Mythological Creature Listing Thriller Introduction The Thriller: Form and Function Writing the Thriller: Lesson One Writing the Thriller: Lesson Two Exercise 1 - Building Your Thriller Writing the Thriller: Lesson Three Exercise 2 - Building Your Thriller Writing the Thriller: Lesson Four Exercise 3 - Building Your Thriller Writing the Thriller: Lesson Five Exercise 4 - Building Your Thriller Writing the Thriller: Lesson Six Diploma in Drama and Comedy Writing Welcome to the Writer's Greatest Untapped Income Source Introduction to Writing for TV, Cable and Satellite Networks Your Ideas and How to Present Them And Much More..... Course 2: Advanced Diploma in Copywriting Module 1: Introduction to Copywriting Module 2: Basics of Copywriting Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Copywriting Skills Module 6: Online Copywriting Module 7: Press Related Copywriting And Much More..... Course 3: Proofreading & Copy editing Module 01: Proofreading Basics Module 02: Applying the Style Guide Module 03: Spelling and Grammar Module 04: Proofreading on Paper Module 05: Proofreading On-Screen Module 06: Copy-Editing Basics Module 07: Copy-Editing - The Use of Language Module 08: Copy-Editing - Checking Accuracy and Facts Module 09: Copy-Editing - The Beginning and The End Module 10: Copy-Editing - Legal Checks Module 11: Finding Work and Developing Your Career Course 4: Blogging Week 1 - Introduction To Building a Blog Week 2 - Organization & Mindset Week 3 - Building Out The Core Structure Of Your Blog Week 4 - Leveraging Interviews for Success Course 5: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K How to type the letters S and L How to type the letter A and ; (semicolon) How to type the letters E and I How to type the letters R and U How to type the letters T and O How to type CAPITAL letters How to type the letter C and , (Comma) How to type the letters G and H How to type the letters N and V How to type the letters W and M How to type the letters Q and P How to type the letters B and Y How to type the letters Z and X How to type Colon and Semicolon How to type Full Stop and Comma How to type Question Mark and Exclamation Mark How to type Dash, Parentheses and Quotation Marks Course 6: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 7: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 8: MS Word Diploma Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Course 9: Freelancing on UpWork Freelancing on UpWork Introduction & Overview Setting Up Your UpWork Profile Submitting Proposals To Jobs Pricing, Upgrading & Closing Sales Course 10: Social Media Strategy for Business Section 1: Introduction Section 2: Importance of Social Media Marketing for Business Section 3: Creating a Social Media Strategy Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Creative Writing and Copywriting bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Creative Writing and Copywriting is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Creative Writing Training Program for Writers) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Creative Writing will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Creative Writing will help you keep ahead of the pack. The Creative Writing incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Creative Writing will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Creative Writing, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Creative Writing course, you will get 9 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Creative Writing? Course 1: Creative Writing Training Program for Writers Course 2: Content Management Course 3: Blogging Course 4: Advanced Diploma in Copywriting Course 5: Proofreading & Copyediting Course 6: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 7: MS Word Diploma Course 8: Touch Typing Essentials Course 9: Social Media Marketing Training Course 10: Freelancing on UpWork Course 11: Time Management So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Creative Writing: One payment, but lifetime access to 10 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum: Course 1: Creative Writing Training Program for Writers 01. Writing Storybooks For Children Introduction Coming Up With Ideas The Mechanics of Writing Important Technical Issues Types of Children's Books Advanced Fiction Techniques Conclusion 02. Short Stories Introduction Foreword Part One: Mindset Part Two: The Basics Part Three: Construction Time Introduction to Scrivener Part Four: Writing Your Story Part Five: Submitting Your Work 6 Lectures 03. Fiction 04. Horror 05. Novel 06. Thriller 07. Diploma in Drama and Comedy Writing Course 2: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 3: Blogging Week 1 - Introduction To Building a Blog Week 2 - Organization & Mindset Week 3 - Building Out The Core Structure Of Your Blog Week 4 - Leveraging Interviews for Success Course 4: Advanced Diploma in Copywriting Module 1: Introduction to Copywriting Module 2: Basics of Copywriting Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Copywriting Skills Module 6: Online Copywriting Module 7: Press Related Copywriting Module 8: Print Media Copywriting Module 9: Copywriting for Mainstream Media Module 10: Copywriting for Other Media Module 11: How to Write Better Copy Module 12: Final Tips Course 5: Proofreading & Copyediting Module 01: Proofreading Basics Module 02: Applying the Style Guide Module 03: Spelling and Grammar Module 04: Proofreading on Paper Module 05: Proofreading On-Screen Module 06: Copy-Editing Basics Module 07: Copy-Editing - The Use of Language Module 08: Copy-Editing - Checking Accuracy and Facts Module 09: Copy-Editing - The Beginning and The End Module 10: Copy-Editing - Legal Checks Module 11: Finding Work and Developing Your Career Course 6: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 7: MS Word Diploma Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Course 8: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K How to type the letters S and L How to type the letter A and ; (semicolon) How to type the letters E and I How to type the letters R and U How to type the letters T and O How to type CAPITAL letters How to type the letter C and , (Comma) How to type the letters G and H How to type the letters N and V How to type the letters W and M How to type the letters Q and P How to type the letters B and Y How to type the letters Z and X How to type Colon and Semicolon How to type Full Stop and Comma How to type Question Mark and Exclamation Mark How to type Dash, Parentheses and Quotation Marks Course 9: Social Media Strategy for Business Section 1: Introduction Section 2: Importance of Social Media Marketing for Business Section 3: Creating a Social Media Strategy Course 10: Freelancing on UpWork Introduction & Overview Setting Up Your UpWork Profile Submitting Proposals To Jobs Pricing, Upgrading & Closing Sales Conclusion Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 125 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Creative Writing bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Creative Writing is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

The Care Certificate constitutes a set of agreed-upon benchmarks outlining the expected knowledge, skills, and conduct for specific roles within the health and social care sectors. Comprising 15 essential standards designed for individuals "new to care," these care certificate standards should be integral to a comprehensive induction program. Our Care Certificate course holds CPD UK accreditation, and we are recognised as an endorsed training provider by CIQ. Included in the Care Certificate Preparation package are: All 15 Care Certificate Standards CPD-accredited online learning aligned with care frameworks Securely maintained online records of learner certificates, reporting, and CPD points EU Framework and UK Care Worker Standards Followed It's worth noting that the Care Certificate can be pursued even if you are employed in a non-care role, such as a cook or maintenance personnel. Key Features: CPD Certified Care Certificate Preparation Course Developed by Care Certificate Specialist Lifetime Access Why this Care Certificate Preparation Course? From this Care Certificate course, you will learn how to navigate the terrain of duty with a heightened sense of empathy, where the embrace of equality and diversity becomes second nature. Feel the pulse of person-centred care pulsating through your fingertips, as effective communication becomes the linchpin connecting hearts and minds. Stand as a guardian of privacy and dignity, mastering the delicate dance of respect. From the management of fluids to the intricate web of mental health, dementia, and learning disabilities, you'll find yourself equipped with insights that transcend the ordinary. Course Curriculum Care Certificate Standards Care Certificate Standard 01: Clarifying Your Role Care Certificate Standard 02: Personal Development Strategies Care Certificate Standard 03: Understanding Duty of Care Care Certificate Standard 04: Embracing Equality and Diversity Care Certificate Standard 05: Person-Centred Approach to Work Care Certificate Standard 06: Effective Communication Techniques Care Certificate Standard 07: Respecting Privacy and Upholding Dignity Care Certificate Standard 08: Management of Fluids and Nutrition Care Certificate Standard 09: Addressing Mental Health, Dementia, and Learning Disabilities Care Certificate Standard 10: Ensuring Safeguarding for Adults Care Certificate Standard 11: Ensuring Safeguarding for Children Care Certificate Standard 12: Basics of Life Support Care Certificate Standard 13: Health and Safety Protocols Care Certificate Standard 14: Responsible Handling of Information Care Certificate Standard 15: Implementing Infection Control Measures Learning Outcomes: Apply duty of care principles in role for enhanced professionalism and responsibility. Demonstrate person-centred approaches for improved client satisfaction and engagement. Employ effective communication strategies fostering collaborative and empathetic interactions with clients. Safeguard adults and children by implementing appropriate measures and protocols. Execute infection control practices ensuring a safe and hygienic work environment. Exhibit a comprehensive understanding of life support and health and safety. Certification After completing this Care Certificate Standards 1-15: Mandatory Skillsfor Healthcare Professionals course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? Individuals entering the healthcare and social care sectors. Aspiring caregivers in residential homes or community care settings. Support workers aiming to enhance their foundational care skills. Prospective healthcare assistants in hospitals or clinics. Employees seeking compliance with Care Certificate Standards 1-15. Requirements This Care Certificate course requires no formal qualifications. Career path Care Assistant in Residential Homes Support Worker in Community Care Healthcare Assistant in Hospitals Dementia Care Worker Mental Health Support Worker Child Protection Officer in Social Services Certificates CPD Certified PDF Certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This Business Starting Up course is designed for students who want to learn the skills and knowledge required to develop a start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful business idea. This Business Starting Up course comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of a start-up, as well as knowledge of the first steps in Starting Up, including marketing, legal, and financial requirements, as well as an understanding of how to write a business plan. Learning Outcomes After completing this Business Starting Up course, you will be able to: Understand the steps for a business start-up. Understand what is required of you to start your own business. Polish your business idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Business Plan. Why Choose Business Starting Up Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Other courses are included with Business Starting Up Course Course 01: Business Starting Up Course 02: Level 7 Diploma in Facilities Management Course Course 03: Minute Taking Course ***Others Included in this Business Starting Up Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] ***Business Starting Up*** Detailed course curriculum Module 1: Fundamental Steps for a Business Start-up Module 2: Strategic Thinking about New Business Module 3: The Best Business Ideas for You Module 4: Developing a Start-up Business Plan -------------- Assessment Method After completing each module of the Business Starting Up, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Business Starting Up course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Business Starting Up This course is ideal for anyone who wants to start up his own business. Requirements Business Starting Up There are no specific requirements for this Business Starting Up course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Business Starting Up Upon successful completion of this course, you may choose to become a: Business Owner Entrepreneur Business Analyst Business and Enterprise Advisor Business Development Executive Certificates Certificate of completion Digital certificate - Included

With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This Business Starting Up course is designed for students who want to learn the skills and knowledge required to develop a start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful business idea. This Business Starting Up course comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of a start-up, as well as knowledge of the first steps in Start Up, including marketing, legal, and financial requirements, as well as an understanding of how to write a business plan. Learning Outcomes After completing this Business Starting Up course, you will be able to: Understand the steps for a business start-up. Understand what is required of you to start your own business. Polish your business idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Business Plan. Why Choose Business Starting Up Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Other courses are included with Business Starting Up Course Course 01: Level 1 Business Management Course 02: Level 5 Diploma in Business Analysis ***Others Included in this Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] *** Business Starting Up *** Detailed course curriculum Module 1: Fundamental Steps for a Business Start-up Module 2: Strategic Thinking about New Business Module 3: The Best Business Ideas for You Module 4: Developing a Start-up Business Plan -------------- Assessment Method After completing each module of the Business Starting Up, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Business Starting Up This course is ideal for anyone who wants to start up his own business. Requirements Business Starting Up There are no specific requirements for this Business Starting Up course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Business : Business Starting Up Upon successful completion of this Business : Business Starting Up course, you may choose to become a: Business Owner Entrepreneur Business Analyst Business and Enterprise Advisor Business Development Executive Certificates Certificate of completion Digital certificate - Included

Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions. The course also covers other things to consider in advance of the interview including planning how you will get there. It briefly covers some of the key differences between online and face to face interviews.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient. The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

This course is aimed at managers and staff in all industries who play a role in reducing drug, alcohol and substance misuse in the UK. The course starts with official statistics to illustrate the scale of drug and alcohol abuse in the UK. You'll learn in detail about commonly used drugs, including cannabis, cocaine, heroin, LSD, ecstasy and some new designer drugs. Turning to alcohol abuse, the course will show you how to introduce a 4-stage plan to deal with any problems - including how to write an effective Drug and Alcohol Policy. Beyond this the course will explore best business practice in terms of HR, legislation, spotting signs of drug misuse and the implementation of workplace solutions. The course also explains how the Advisory, Conciliation and Arbitration Service (ACAS) can help with effective alcohol and drugs policies and the development of related management skills. Finally, it looks at current drug treatments and the options for outside support available to individuals and organisations.

Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce. For most people however this is easier said than done. We’ve all experienced that feeling of having more work to do than we can possibly complete in the time we have. This can lead to increased stress… dissatisfaction… and demoralisation… This course can help, by introducing you to some of the theories and techniques of time management that can really make a difference.