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Course Description Get instant knowledge from this bite-sized HACCP Training Part - 3 (Advanced) course. This course is very short and you can complete it within a very short time. In this HACCP Training Part - 3 (Advanced) course you will get fundamental ideas of hazard analysis and critical control point, the key strategy of documentation, HACCP alternatives and so on. Enrol in this course today and start your instant first step towards the principle of verification of the HACCP System. Learn faster for instant implementation.  Learning outcome Understand the principle of verification of the HACCP System Gain in-depth knowledge of the principle of documentation Deepen your understanding of HACCP alternatives Know how to implement the HACCP system How Much Do Restaurant Managers Earn? Senior - £36,000(Appx.) Average - £29,000(Appx.) Starting - £26,000(Appx.) Requirement Our HACCP Training Part - 3 (Advanced) is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. HACCP Training Part - 3 (Advanced) Module 01: Principle 6 - Verification of the HACCP System 00:27:00 Module 02: Principle 7 - Documentation 00:19:00 Module 03: Implementing the HACCP System 00:16:00 Module 04: HACCP Alternatives 00:11:00 Assignment Assignment - HACCP Training Part - 3 (Advanced) 00:00:00

24 Hour Flash Deal **25-in-1 Climate Science: Climate Change Adaptation and Mitigation Mega Bundle** Climate Science: Climate Change Adaptation and Mitigation Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Climate Science: Climate Change Adaptation and Mitigation package online with Studyhub through our online learning platform. The Climate Science: Climate Change Adaptation and Mitigation bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Climate Science: Climate Change Adaptation and Mitigation course provides complete 360-degree training on Climate Science: Climate Change Adaptation and Mitigation. You'll get not one, not two, not three, but twenty-five Climate Science: Climate Change Adaptation and Mitigation courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Climate Science: Climate Change Adaptation and Mitigation courses are yours for as long as you want them once you enrol in this course This Climate Science: Climate Change Adaptation and Mitigation Bundle consists the following career oriented courses: Course 01: Climate Science Explained: Understanding Earth's Climate Course 02: Environmental Science and Climate Change Dynamics Course 03: Sustainable Energy, Development and Environmental Impacts Course 04: Renewable Energy Course 05: Renewable Energy Engineering Course Course 06: Energy Engineering and Sustainable Energy Course 07: Sustainable Energy Course 08: Sustainable Management of Renewable Energy Resources Course 09: Meteorology Course 10: Oceanography Course 11: Carbon Literacy Project Certifications Course 12: Environmental Impact Assessment: Evaluating Sustainability Course 13: Ecology Course 14: Ecological Restoration: Principles and Practices Course 15: Environmental Management Course 16: Sustainable Living Course 17: Wildlife Rehabilitation: Caring for Our Natural Treasures Course 18: Rewilding Training for Environmental Stewardship Course 19: Wildlife Rescue and Rehabilitation Course 20: Biogeography, Citizen Science and Global Biodiversity Course 21: Forestry Course 22: Solar Energy Course 23: Botany Course 24: Social Science Diploma Course 25: Social Care The Climate Science: Climate Change Adaptation and Mitigation course has been prepared by focusing largely on Climate Science: Climate Change Adaptation and Mitigation career readiness. It has been designed by our Climate Science: Climate Change Adaptation and Mitigation specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Climate Science: Climate Change Adaptation and Mitigation Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Climate Science: Climate Change Adaptation and Mitigation bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Climate Science: Climate Change Adaptation and Mitigation Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Climate Science: Climate Change Adaptation and Mitigation Elementary modules, allowing our students to grasp each lesson quickly. The Climate Science: Climate Change Adaptation and Mitigation course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Climate Science: Climate Change Adaptation and Mitigation bundle, you really hit the jackpot. Here's what you get: Step by step Climate Science: Climate Change Adaptation and Mitigation lessons One to one assistance from Climate Science: Climate Change Adaptation and Mitigationprofessionals if you need it Innovative exams to test your knowledge after the Climate Science: Climate Change Adaptation and Mitigationcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Climate Science: Climate Change Adaptation and Mitigation courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Climate Science: Climate Change Adaptation and Mitigation certificate and transcript on the next working day Easily learn the Climate Science: Climate Change Adaptation and Mitigation skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Climate Science: Climate Change Adaptation and Mitigation training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Climate Science: Climate Change Adaptation and Mitigation Requirements To participate in this Climate Science: Climate Change Adaptation and Mitigation course, all you need is - A smart device A secure internet connection And a keen interest in Climate Science: Climate Change Adaptation and Mitigation Career path You will be able to kickstart your Climate Science: Climate Change Adaptation and Mitigation career because this course includes various courses as a bonus. This Climate Science bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Climate Science: Climate Change Adaptation and Mitigation career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Product Design Engineering Mega Bundle** Product Design Engineering Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Product Design Engineering package online with Studyhub through our online learning platform. The Product Design Engineering bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Product Design Engineering course provides complete 360-degree training on Product Design Engineering. You'll get not one, not two, not three, but twenty-five Product Design Engineering courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Product Design Engineering courses are yours for as long as you want them once you enrol in this course This Product Design Engineering Bundle consists the following career oriented courses: Course 01: Product Management Course 02: 3D Modeling for 3D Printing Course 03: Advanced Diploma in User Experience UI/UX Design Course 04: Solidworks Drawing Tools Training: Test Preparation Course 05: Digital Art - Sketching In Photoshop Course 06: Animation Designer (Drawings, Timing, Overlapping, Coloring) Course 07: Adobe After Effects CC: Learn To Create Gradient Animations Course 08: Fabrics for Fashion Design Course 09: Product Photography Course 10: Diploma in Furniture Restoration & Upholstery Training Course 11: Diploma in Interior Design, Furniture Restoration and Painting Course 12: Designing Landscapes: The Art of Landscape Architecture Course 13: Animated Lettering in Procreate Course 14: Art and Science of Confectionery Crafting Course 15: Needle Felting Artistry: Creating Beautiful Textile Designs Course 16: Jewellery Design Fundamentals Course 17: Diploma in Adobe Illustrator Course 18: Photoshop Training for Beginners Course 19: Web Design with Adobe XD Course 20: Information Architecture (IA) Fundamentals for Website Design Course 21: Data Analysis, Automating and Visualisation in Excel Course 22: Blender 3D - Create a Cartoon Character Course 23: Fashion Photography Course 24: Adobe Premiere - Adobe Premiere Pro CC Diploma Course 25: Creating 360º Photos with Photoshop The Product Design Engineering course has been prepared by focusing largely on Product Design Engineering career readiness. It has been designed by our Product Design Engineering specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Product Design Engineering Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Product Design Engineering bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Product Design Engineering Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Product Design Engineering Elementary modules, allowing our students to grasp each lesson quickly. The Product Design Engineering course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Product Design Engineering bundle, you really hit the jackpot. Here's what you get: Step by step Product Design Engineering lessons One to one assistance from Product Design Engineering professionals if you need it Innovative exams to test your knowledge after the Product Design Engineering course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Product Design Engineering courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Product Design Engineering certificate and transcript on the next working day Easily learn the Product Design Engineering skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Product Design Engineering training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Product Design Engineering Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Product Design Engineering course, all you need is - A smart device A secure internet connection And a keen interest in Product Design Engineering Career path You will be able to kickstart your Product Design Engineering career because this course includes various courses as a bonus. This Product Design Engineering is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Product Design Engineering career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Overview Fall into Savings. Enjoy the biggest price fall this Autumn! Tired of browsing and searching for a HR Administrator Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one HR Administrator Training bundle has been designed by industry experts. We prioritized what learners were looking for in a complete package and developed this in-demand HR Administrator Training course that will enhance your skills and prepare you for the competitive job market. Our experts are available for answering your queries on HR Administrator Training and help you along your learning journey. Advanced audio-visual learning modules of our HR Administrator Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in HR Administrator Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This HR Administrator Training Bundle Consists of the following Premium courses: Course 01: HR Management Level 2 Course 02: Recruitment Officer Diploma Course 03: Resourcing and Managing Talent Course Course 04: Employee Hiring and Termination Training Course 05: Employment Law Level 3 Course 06: Virtual Interviewing for HR Course 07: Payroll Management Course Course 08: People Management Skills Level 3 Course 09: Performance Management Course 10: Human Resources (HR) Audit Course 11: Recruitment Consultant - Level 4 Course 12: Leadership & Management Diploma Course 13: Equality and Diversity Course 14: GDPR Data Protection Level 5 Enroll now in our HR Administrator Training to advance your career and use the premium study materials from Apex Learning. Certificates Digital certificate - Included You will get the PDF Certificate for the title course (HR Administrator Training) absolutely Free! Hard copy certificate - Included You will get the Hard Copy certificate for the title course (HR Administrator Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Description Begin your journey with Apex Learning right away! The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your HR Administration expertise and essential knowledge, which will assist you in reaching your goal. Course Curriculum: Introduction to Human Resources Employee Recruitment and Selection Procedure Employee Training and Development Process Performance Appraisal Management Employee Relations Motivation and Counselling Ensuring Health and Safety at the Workplace Employee Termination Employer Records and Statistics Essential UK Employment Law CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for individuals looking to start or advance their career in human resources. Whether you're a beginner or have some experience in HR, this course is perfect for those seeking to develop the skills needed to manage HR tasks and support a company's workforce effectively. Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Completing this course will enhance your CV and open up various opportunities in the HR sector. HR Assistant HR Administrator Recruitment Coordinator HR Officer HR Manager

Course Overview Discover how to make use of two of the most popular educational platforms currently in existence with this guide to Basic Interactive Learning Using Wakelet and Nearpod. Educators have found the sharing potential of Wakelet and engagement abilities of Nearpod to be incredibly effective in online teaching and interactions with their students. You can learn about their functions and put them into practice with the help of this training. This comprehensive Wakelet and Nearpod tutorial delivers a masterclass on the broad range of operations and benefits that they provide. All educational aspects are covered, from collection creation in Wakelet to engagement practices with Nearpod. The course culminates with a sample lesson to put all skills gained to immediate practical use. So, enrol now to stay at the forefront of technical teaching techniques. This best selling Basic Interactive Learning Using Wakelet and Nearpod has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Basic Interactive Learning Using Wakelet and Nearpod is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Basic Interactive Learning Using Wakelet and Nearpod is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Basic Interactive Learning Using Wakelet and Nearpod is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Basic Interactive Learning Using Wakelet and Nearpod, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Basic Interactive Learning Using Wakelet and Nearpod will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Basic Interactive Learning Using Wakelet and Nearpod to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Peer mediation step by step 50 minute Video Guide

Level 5 Diploma (FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificate| 145 CPD Points| CPD & CiQ Accredited

When it comes to making a success of any public speaking practice, there are several tried and true techniques that can be successfully adopted to ensure all endeavours proceed smoothly to garner the right kind of results or responses. You learn how here in this course. This course is designed to introduce you to the basics of public speaking. You will explore the many and often varied techniques and will be able to assess as to which 'tool' would be most beneficial to be used in any particular public speaking foray. You will learn how to deal course with everything you would need to know to make a powerful and effective speech.  Course Highlights Certified Public Speaking Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Public Speaking Training into 19 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 15 hours, 25 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Public Speaking Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Public Speaking Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Public Speaking Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Public Speaking Public Speaking Basics 01:00:00 Know Your Audience 00:30:00 Use The Right Words 00:30:00 Decide What You Want To Convey 00:30:00 Learn How to Communicate 00:30:00 What Happens If Your Don't Connect to Your Audience 00:30:00 Wrapping Up 00:15:00 Public Speaking Techniques Introducing Public Speaking 01:00:00 Public Speaking and The Speakers 01:00:00 Getting Started: The First Speech 01:00:00 Raise The Confidence 01:00:00 Overcome Your Fear 01:00:00 Select The Topic 01:00:00 Analyze The Audience 01:00:00 Organize The Speech 01:00:00 Outline The Speech 01:00:00 Prepare The Visual Aids Effectively 00:30:00 Deliver The Message Effectively 01:00:00 Short Questions with Answers 00:30:00 Mock Exam Mock Exam- Certfied Public Speaking Training 00:20:00 Final Exam Final Exam- Certfied Public Speaking Training 00:20:00

🌬️ Breathe Clean, Breathe Safe: Indoor Air Quality Training Course! 🌿 Are you ready to create a healthier indoor environment for yourself and others? Enroll in our Indoor Air Quality Training Course, a comprehensive program meticulously designed to equip you with the knowledge and strategies needed to improve and maintain optimal indoor air quality. Join us on a journey where clean air meets well-being, fostering a living and working space that prioritizes respiratory health. 🌟 Module 1: Introduction to Indoor Air Quality - Sources and Types of Air Pollutants Embark on your journey with Module 1, providing a comprehensive introduction to indoor air quality. Understand the sources and types of air pollutants, laying the foundation for proactive measures in creating a healthier indoor environment. 💨 Module 2: Ventilation and Air Filtration for Improved Indoor Air Quality Master the art of ventilation and air filtration in Module 2, focusing on techniques to enhance indoor air quality. Explore the principles of effective ventilation, and understand the role of air filtration in removing pollutants and promoting a fresher, healthier atmosphere. 💧 Module 3: Humidity Control for Healthy Furnishings in Indoor Air Quality Optimize your indoor environment with Module 3, dedicated to humidity control. Learn to manage humidity levels to protect furnishings, prevent mold growth, and ensure a comfortable and healthy indoor space. 🔧 Module 4: Maintenance and Monitoring - IAQ Assessments for Continuous Improvement Enhance your indoor air quality practices with Module 4, focusing on maintenance and monitoring. Explore strategies for regular assessments, understand the importance of continuous improvement, and establish a routine for maintaining optimal indoor air quality. 👥 Module 5: Occupant Behavior - Holistic Approach to IAQ Management Foster a culture of responsibility in Module 5, where you'll explore occupant behavior and its impact on indoor air quality. Learn to engage occupants in promoting a healthy indoor environment, ensuring a holistic approach to IAQ management. 🌟 Module 6: Case Studies and IAQ Policies - Future Trends Cap off your training with Module 6, where you'll delve into case studies, explore IAQ policies, and discover future trends. Gain insights from real-world scenarios, understand the importance of policies, and stay ahead of emerging trends in indoor air quality management. 🚀 Why Choose Our Indoor Air Quality Training Course? Expert-Led Training: Learn from seasoned professionals specializing in indoor air quality and environmental health. Interactive Learning: Engage in practical simulations, real-world scenarios, and interactive exercises to apply theoretical knowledge. Customizable Training: Tailor the course to suit the specific needs of your industry or organization, ensuring maximum relevance. Well-Being Priority: Prioritize the health and well-being of occupants, creating environments that support respiratory health. Don't compromise on the air you breathe! Enroll now in the Indoor Air Quality Training Course and empower yourself with the knowledge and skills needed to create and maintain a healthy indoor environment. Your journey to cleaner, fresher air begins here! 🍃✨🎓 Course Curriculum Module 1 Introduction to Indoor Air Quality Sources and Types of Air Pollutants Introduction to Indoor Air Quality Sources and Types of Air Pollutants 00:00 Module 2 Ventilation and Air Filtration for Improved Indoor Air Quality Ventilation and Air Filtration for Improved Indoor Air Quality 00:00 Module 3 Humidity Control for Healthy Furnishings in Indoor Air Quality Humidity Control for Healthy Furnishings in Indoor Air Quality 00:00 Module 4 Maintenance and Monitoring IAQ Assessments for Continuous Improvement Module 4 Maintenance and Monitoring IAQ Assessments for Continuous Improvement 00:00 Module 5 Occupant Behavior Holistic Approach to IAQ Management Occupant Behavior Holistic Approach to IAQ Management 00:00 Module 6 Case Studies and IAQ Policies Future Trends Case Studies and IAQ Policies Future Trends 00:00

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00