1505 Courses in Cardiff delivered On Demand

For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay! Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course. Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance. What you'll learn Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations. Knowledge of communication techniques, such as active listening and effective verbal and written communication. Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones. Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships. Knowledge of the latest customer management technologies and tools, such as CRM software and analytics. This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start. We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our course Today! Learning Outcomes Skills You Will Gain From This Training Customer service Problem-solving Communication Stress Management Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Here is a curriculum breakdown : Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You, and Next Steps Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Show off Your New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals who want to improve their skills and knowledge in managing customer relationships. Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty. Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service. Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role. Anyone who wants to learn more about effective customer management and how to create positive customer experiences. Career path Our course will aid the learners in advancing their careers in the following fields - Customer Service Manager - £20,000 - £35,000 per year. Sales Manager - £30,000 - £50,000 per year. Marketing Manager - £30,000 - £60,000 per year. Operations Manager - £35,000 - £70,000 per year. Business Development Manager - £30,000 - £60,000 per year.

Are you looking to enhance your Life Coaching skills? If yes, then you have come to the right place. Our comprehensive course on Life Coaching will assist you in producing the best possible outcome by mastering the Life Coaching skills. The Life Coaching course is for those who want to be successful. In the Life Coaching course, you will learn the essential knowledge needed to become well versed in Life Coaching. Our Life Coaching course starts with the basics of Life Coaching and gradually progresses towards advanced topics. Therefore, each lesson of this Life Coaching course is intuitive and easy to understand. Why would you choose the Life Coaching course from Compliance Central: Lifetime access to Life Coaching course materials Full tutor support is available from Monday to Friday with the Life Coaching course Learn Life Coaching skills at your own pace from the comfort of your home Gain a complete understanding of Life Coaching course Accessible, informative Life Coaching learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Life Coaching bundle Study Life Coaching in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Life Coaching Course Improve your chance of gaining in demand skills and better earning potential by completing the Life Coaching Life Coaching Curriculum Breakdown of the Life Coaching Course Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Life Coaching course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Life Coaching. It is also great for professionals who are already working in Life Coaching and want to get promoted at work. Requirements To enrol in this Life Coaching course, all you need is a basic understanding of the English Language and an internet connection. Career path The Life Coaching course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Life Coaching. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Embark on a journey to understand and provide effective support for Special Educational Needs (SEN) students. Gain insights into SEN teaching methodologies and strategies aimed at fostering an inclusive learning environment. Equip yourself with the knowledge needed to make a positive impact on the education of students with diverse learning needs. Learning Outcomes: Comprehend the concept and importance of SEN support in education. Explore a variety of teaching methodologies tailored to students with SEN. Develop strategies to address the unique learning needs of SEN students. Understand the role of educators in promoting inclusive learning environments. Learn effective communication techniques for working with SEN students. Apply differentiated instruction to engage and support SEN learners. Create accessible learning resources to accommodate diverse needs. Collaborate with parents, caregivers, and fellow educators to enhance SEN support. Why buy this SEN?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the SEN you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This SEN course is ideal for Teachers and educators seeking to improve their skills in supporting SEN students. Education professionals interested in fostering an inclusive classroom environment. Individuals aspiring to work in roles related to special education support. Parents and caregivers of children with SEN. Prerequisites This SEN was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path SEN Teacher - Average Earnings: £25,000 - £40,000 per year. Teaching Assistant (SEN) - Average Earnings: £13,000 - £22,000 per year. Special Education Coordinator - Average Earnings: £25,000 - £45,000 per year. Educational Support Worker - Average Earnings: £15,000 - £25,000 per year. Learning Support Assistant - Average Earnings: £15,000 - £25,000 per year. Course Curriculum SEN Support SEN Support 00:15:00 SEN Teaching Methodologies SEN Teaching Methodologies 00:23:00

Overview Nursing assistants are ESSENTIAL in the healthcare field! Across the UK, hospitals and care facilities rely on skilled individuals to provide vital support to patients and medical teams. With the growing demand for compassionate and well-trained nursing assistants, now is the perfect time to gain the skills and confidence needed to succeed in this rewarding role. The Nursing Assistant Training will provide a full guide to every essential medical procedure that a Nursing Assistant is required to perform. This involves the standardized practices of; patient hygiene, infection control, medical administration, communication techniques, nutritional training, routine venipuncture, safe handling of medicines, pain management and much more. Courses are included in this Complete Training Diploma Course 01: Level 3 Diploma in Nursing Assistant Complete Training Course 02: Medication Administration Level 4 Course 03: Human Anatomy and Physiology Course 04: Clinical Training for Nurses and Carers - Catheterization Course 05: Palliative and End of Life Care Training- Level 5 Course 06: Diabetes Care Diploma Course 07: Nutrition and Health Level 2 Course 08: Treating Post Traumatic Stress Disorder Course 09: Phlebotomy Diploma Course 10: Sterile Services Technician Training Course 11: Stress Management Training Along with our premium Nursing Assistant Course bundle, you will get 10 premium courses specially designed for Nursing assistants. Also, you will get an original hardcopy certificate, transcript and a student ID card. Learning Outcomes of Nursing Assistant Complete Training Bundle: Understand all the legal, practical, and ethical responsibilities of a Nursing Assistant Know how to communicate efficiently with patients and staff Become fully aware of all the necessary health and safety protocols for nursing Learn the nursing requirements for every healthcare setting and the nursing staff therein Gain the ability to perform valuable infection control in an emergency Acquire the ability to perform valuable infection control in an emergency Understand the legislation and guidance of medication management Show the ability to perform essential medical practises like Oxygenation and suchlike Obtain the knowledge of nutrition and fluid requirements for patients Gain the knowledge, skill and guideline to work as a healthcare technician specializing in phlebotomy. Get a comprehensive knowledge of Medical Terminologies of phlebotomy that involves drawing blood and preparing it for lab testing. Get comprehensive knowledge on how to handle medicines safely and much more... Benefits you'll get from choosing Apex Learning for this course: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the Nursing Assistant course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules of Nursing Assistant designed by expert instructors Learn about Nursing Assistant at your ease - anytime, from anywhere Study the Nursing Assistant from your computer, tablet or mobile device So, enroll in the course today and provide the best service for your patients. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Level 3 Diploma in Nursing Assistant Complete Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Description Begin your journey with Apex Learning right away! The Nursing Assistant - CPD Certified course provides essential skills for effective patient care, including hygiene, infection control, and medical administration. It's perfect for those looking to enhance their abilities and gain CPD certification for professional development. Course Curriculum of Level 3 Diploma in Nursing Assistant Bundle Introduction Working in Different Healthcare Settings Legal, Standards and Professional Aspects of Ethical Practice: Part - 1 Legal, Standards and Professional Aspects of Ethical Practice: Part - 2 Effective Communication Health and Safety Hygiene Infection Control Asepsis Medication Administration Understanding Immune System Rest and Sleep Management Mobility and Immobility Issues of Patients Pain Management for Nurses Nutrition Fluid and Electrolyte Balance Assisting with Elimination Oxygenation How will I get my Certificate? After successfully completing the Nursing Assistant course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for anyone looking to start a career in healthcare support or those wanting to enhance their existing skills in nursing. Whether you're a beginner or have some experience in the nursing field, this course is perfect for individuals passionate about helping others and providing essential care to patients in a variety of settings. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals of nursing so that you can improve your knowledge in the relevant field. Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path Completing this course will enhance your CV and open doors to various roles in healthcare support. Nursing Assistant Patient Care Assistant Clinical Support Worker Health Support Specialist Senior Nursing Assistant

Are you ready to take your career in health and social care to the next level? Our comprehensive Health and Safety Executive Training course is designed to provide you with the knowledge, skills, and confidence to excel in your role as a health and social care professional. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Health and Safety Executive Training course provides comprehensive education for those in the health and social care sector. Learners will understand the basics of health and social care, including key principles and policies. They will improve their communication skills, learn to promote equality and diversity, and understand their rights and responsibilities in the workplace. The course also covers safeguarding vulnerable individuals and the roles and duties of a caregiver and healthcare professional. Students will gain knowledge about health and safety responsibilities and risk management strategies. Additionally, the course addresses the legal and ethical standards required in practice, ensuring that learners are well-versed in professional and ethical conduct. Overall, this training equips individuals with the necessary skills and knowledge to provide high-quality care while maintaining safety and ethical standards. Course Curriculum Module 01: Introduction to Health and Social Care Module 02: Important Principles and Policies in Health and Social Care Work Module 03: Communication and its Relevance Module 04: Promoting Equality, Diversity and Rights Module 05: Rights and Responsibilities as a Health and Social Care Worker Module 06: Safeguarding Vulnerable Individuals Module 07: Role as a Caregiver and Healthcare Professional Module 08: Health and Safety Responsibilities Module 09: Risk Management in Health and Social Care Module 10: Legal, Standards and Professional Aspects of Ethical Practice Part - 1 Module 11: Legal, Standards and Professional Aspects of Ethical Practice Part - 2 Learning Outcomes: Understand the fundamentals of health and social care practices. Comprehend essential principles and policies in health and social care. Master effective communication techniques in care settings. Promote equality, diversity, and rights in health and social care. Safeguard vulnerable individuals through best practices. Manage health and safety responsibilities efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring health and social care workers Caregivers seeking comprehensive training Healthcare professionals aiming for advanced knowledge Individuals interested in safeguarding practices People passionate about equality and diversity Career path Health and Social Care Worker Safeguarding Officer Caregiver Healthcare Assistant Risk Management Officer Equality and Diversity Advisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to take your career in health and social care to the next level? Our comprehensive Health and Safety Executive Training course is designed to provide you with the knowledge, skills, and confidence to excel in your role as a health and social care professional. Key Features: CPD Certified Developed by Specialist Lifetime Access The Health and Safety Executive Training course provides comprehensive education for those in the health and social care sector. Learners will understand the basics of health and social care, including key principles and policies. They will improve their communication skills, learn to promote equality and diversity, and understand their rights and responsibilities in the workplace. The course also covers safeguarding vulnerable individuals and the roles and duties of a caregiver and healthcare professional. Students will gain knowledge about health and safety responsibilities and risk management strategies. Additionally, the course addresses the legal and ethical standards required in practice, ensuring that learners are well-versed in professional and ethical conduct. Overall, this training equips individuals with the necessary skills and knowledge to provide high-quality care while maintaining safety and ethical standards. Course Curriculum Module 01: Introduction to Health and Social Care Module 02: Important Principles and Policies in Health and Social Care Work Module 03: Communication and its Relevance Module 04: Promoting Equality, Diversity and Rights Module 05: Rights and Responsibilities as a Health and Social Care Worker Module 06: Safeguarding Vulnerable Individuals Module 07: Role as a Caregiver and Healthcare Professional Module 08: Health and Safety Responsibilities Module 09: Risk Management in Health and Social Care Module 10: Legal, Standards and Professional Aspects of Ethical Practice Part - 1 Module 11: Legal, Standards and Professional Aspects of Ethical Practice Part - 2 Learning Outcomes: Understand the fundamentals of health and social care practices. Comprehend essential principles and policies in health and social care. Master effective communication techniques in care settings. Promote equality, diversity, and rights in health and social care. Safeguard vulnerable individuals through best practices. Manage health and safety responsibilities efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring health and social care workers Caregivers seeking comprehensive training Healthcare professionals aiming for advanced knowledge Individuals interested in safeguarding practices People passionate about equality and diversity Career path Health and Social Care Worker Safeguarding Officer Caregiver Healthcare Assistant Risk Management Officer Equality and Diversity Advisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Gain essential knowledge and practical skills related to tracheostomy care with our comprehensive e-learning course. Designed for healthcare professionals, students, caregivers, and individuals interested in medical care.

Gain essential knowledge and practical skills related to stoma care with our comprehensive e-learning course. Designed for healthcare professionals, students, caregivers, and individuals interested in medical care.

Level 5 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access