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Dive into the dynamic world of healthcare with the 'Level 5 Diploma in Health and Social Care Management.' This course, meticulously crafted, provides an in-depth understanding of the multifaceted nature of health and social care. Over fourteen comprehensive modules, students will explore everything from the foundational elements of health and social care, effective communication strategies, to the intricate details of legal and ethical practices within the sector. The curriculum is designed not just to inform but to transform, fostering a deep sense of responsibility and proficiency in future healthcare professionals. With a focus on promoting equality, diversity, and rights in healthcare settings, this course lays the groundwork for a career that is both challenging and immensely rewarding. Each module is a step towards excellence in healthcare management. Students will delve into the roles and responsibilities of a health and social care worker, understand the importance of safeguarding vulnerable individuals, and get acquainted with the economics and strategic marketing within the sector. The course goes beyond the basics, exploring advanced topics like managing finances and service delivery in health and social care. This comprehensive approach ensures that graduates are well-prepared to make a significant impact in their professional pursuits. Learning Outcomes Gain a thorough understanding of the roles, responsibilities, and ethical considerations in health and social care. Develop effective communication skills tailored to diverse healthcare settings. Acquire knowledge of safeguarding practices, prioritising the safety and well-being of vulnerable individuals. Understand the financial and marketing aspects unique to the health and social care sector. Master the management of service delivery, enhancing quality and efficiency in healthcare environments. Why choose this Level 5 Diploma in Health and Social Care Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Level 5 Diploma in Health and Social Care Management course for? Individuals aspiring to build a career in health and social care management. Current healthcare workers seeking to advance their knowledge and management skills. Those interested in understanding the legal and ethical aspects of healthcare. Professionals aiming to specialise in healthcare finance or marketing. Caregivers and social workers looking to enhance their qualifications and career prospects. Career path Healthcare Manager: £35,000 - £50,000 Social Care Policy Maker: £30,000 - £45,000 Caregiver Coordinator: £25,000 - £40,000 Healthcare Marketing Specialist: £28,000 - £45,000 Financial Planner for Health Services: £32,000 - £48,000 Quality and Compliance Officer in Healthcare: £27,000 - £42,000 Prerequisites This Level 5 Diploma in Health and Social Care Management does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01. Introduction to Health and Social Care Introduction to Health and Social Care 00:16:00 Module 02: Communication and its Relevance Communication and its Relevance 00:41:00 Module 03: Rights and Responsibilities as a Health and Social Care Worker Rights and Responsibilities as a Health and Social Care Worker 00:39:00 Module 04: Role as A Caregiver and Healthcare Professional Role as A Caregiver and Healthcare Professional 00:23:00 Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights Working in Health and Social Care; Promoting Equality, Diversity and Rights 00:46:00 Module 06: Important Principles and Policies in Health and Social Care Work Important Principles and Policies in Health and Social Care Work 00:20:00 Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 00:50:00 Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 00:48:00 Module 09: Safeguarding Vulnerable Individuals Safeguarding Vulnerable Individuals 00:49:00 Module 10: Health and Safety Responsibilities Health and Safety Responsibilities 00:51:00 Module 11 : The Economics of Healthcare The Economics of Healthcare 00:11:00 Module 12: Strategic Marketing for Health and Social Care Strategic Marketing for Health and Social Care 00:09:00 Module 13: Managing Finance in Health and Social Care Managing Finance in Health and Social Care 00:21:00 Module 14: Managing Service Delivery in Health and Social Care Managing Service Delivery in Health and Social Care 00:11:00 Assignment Assignment - Level 5 Diploma in Health and Social Care Management 00:00:00

Workplace Stress Management is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Workplace Stress Management and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 03 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Defining Stress Defining Stress 00:16:00 Module 02: Responses of the Nerves Responses of the Nerves 00:21:00 Module 03: Stress at Workplace Stress at Workplace 00:17:00 Module 04: Personality and Stress Personality and Stress 00:16:00 Module 05: Managing Stress at Work Managing Stress at Work 00:17:00 Module 06: Personal Stress Management Personal Stress Management 00:24:00 Module 07: Work-Life Balance Work-Life Balance 00:21:00

Description VMware Virtual Infrastructure and vSphere is the most comprehensive curriculum in the IT world. This VMware vSphere 4.x/5.x to 5.5 Upgrade & New Tech Ult. Bootcamp Training covers everything you need to know about the VMware vSphere 4.x/5.x to vSphere 5.5 Upgrade and New Technology Ultimate Bootcamp. You will learn about vSphere 5.1 & 5.5, upgrading or migrating to vSphere 5.5, vsphere 5.x overview, virtual machine enhancements, managing vSphere 5.x administration, networking, storage, availability & scalability, and security enhancements, and more. This Program is designed by several chapters. In this VMware vSphere 4.x/5.x to 5.5 Upgrade & New Tech Ult. Bootcamp Training you will be introduce you with some introductory topics and the course methodology, you will also have a certification exam, you will get the physical setup, VMTraining Setup for the students, VMTraining's Network IP setup, Lab Term Use, Lab Convention Used. Assessment & Certification To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our VMware vSphere 4.x/5.x to 5.5 Upgrade & New Tech Ult. Bootcamp Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Series Introduction and Methodology Series Introduction and Methodology FREE 00:05:00 Overview of vSphere 5.1 & 5.5 New Technology Overview 00:17:00 Licensing 00:07:00 vSphere 5 Requirements 00:29:00 Upgrade or Migrate to vSphere 5.5 Upgrades and Migrations 00:26:00 Virtual Machine Enhancements VM Details 00:47:00 Templates & Clones 00:06:00 VMware Converter 5.5 00:12:00 Managing vSphere 5.x Administration Host Profiles 00:03:00 Host Deployment Options 00:03:00 ESXi 5.5 Management 00:21:00 vCenter Server Appliance (vCSA) 00:02:00 vSphere Web Client 00:08:00 New Update Manager Features 00:18:00 vCenter Server 5.x Management 00:05:00 Networking Virtual Networks 00:08:00 vSphere Distributed Virtual Switches 00:28:00 Creating & Modifying Virtual Networks using CLI 00:06:00 Storage Storage Concepts 00:13:00 iSCSI Storage (GUI & Command Line) 00:04:00 Fibre Channel Storage 00:03:00 VMFS Datastores 00:06:00 NAS Storage and NFS Datastores 00:02:00 Profile-Driven Storage, Data store Clusters & Storage DRS (SDRS) 00:09:00 Solid State Disks (SSD) 00:02:00 vSphere Storage Appliance (VSA) 00:02:00 vSphere Flash Read Cache (vFRC) 00:03:00 VMware Virtual SAN (VSAN) 00:03:00 Availability vSphere Data Protection 5.5.5 (vDP) 00:11:00 vSphere Replication 5.5 00:06:00 Site Recovery Manager 5.5 (SRM) 00:08:00 High Availability (HA) 00:19:00 Security Enhancements Managing Firewalls 00:05:00 ESXi Active Directory (AD) Integration 00:03:00 vShield Family 00:04:00 Mock Exam Mock Exam- VMware vSphere 4.x/5.x to 5.5 Upgrade & New Tech Ult. Bootcamp Training 00:20:00 Final Exam Final Exam- VMware vSphere 4.x/5.x to 5.5 Upgrade & New Tech Ult. Bootcamp Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

About Course Leadership and Management: A Comprehensive Course to Enhance Your Leadership Skills and Management Techniques Welcome to 'Leadership and Management Mastery,' a comprehensive course designed to help you become an effective leader and manager. This course is the perfect blend of theoretical knowledge and practical tips that will equip you with the tools you need to lead and manage a successful team. Leadership and management are two essential skills that are critical to the success of any organization. In this course, you will learn what defines a good leader and manager and how to recognize your personal comfort zone. You will also explore thinking styles and develop a high-performing team through employee motivation and talent management. The course covers all the crucial aspects of leadership and management, including performance management, leadership essentials, planning for succession, and business process management. You will also learn the best practices for effective communication, personal growth and development, and managing change. Throughout the course, you will be exposed to the latest theories and techniques in leadership and management, as well as practical strategies for improving your skills and performance. You will also have the opportunity to create a personal mission statement and develop a personal development plan that will help you grow and progress in your career. This course is ideal for professionals looking to enhance their leadership and management skills, as well as anyone seeking to improve their personal growth and development. With engaging video lessons, you will have a comprehensive understanding of what it takes to be a successful leader and manager. So why wait? Enroll in this comprehensive leadership and management course today and take the first step towards developing your skills for success. Join the community of like-minded individuals who are committed to improving their leadership and management performance and achieve your full potential. What Will You Learn? Develop a deep understanding of leadership and management principles and techniques. Enhance personal leadership skills, including communication, personal growth, and change management. Improve team performance through effective motivation, talent management, and succession planning. Learn how to set and achieve performance goals, assess risk, and monitor progress. Enhance critical thinking and problem-solving skills to effectively manage business processes and drive success. Course Content Introduction to Leadership and Management Introduction to Leadership and Management Management vs. Leadership Management vs. Leadership Recognize Your Personal Comfort Zone Recognize Your Personal Comfort Zone Thinking Styles Thinking Styles Improving Management and Leadership Performance Improving Management and Leadership Performance Part 1 Improving Management and Leadership Performance Part 2 Developing A High Performing Team Developing A High Performing Team Managing Talent Managing Talent Employee Motivation Part 1 Part 2 Part 3 Planning for Succession Planning for Succession Business Process Management Business Process Management Communication Skills Communication Skills Personal Growth and Development Personal Growth and Development Managing Change Managing Change A course by Xpert Learning RequirementsThere are no specific prerequisites or requirements for taking the Leadership and Management course on Udemy. The course is designed to be accessible to a wide range of learners and is suitable for individuals at all levels of experience, from beginners to seasoned professionals. Audience Business professionals looking to enhance their leadership and management skills. Managers and supervisors seeking to improve their performance and lead high-performing teams. Entrepreneurs looking to develop their leadership and management skills in order to grow their business. New managers and supervisors seeking to build their knowledge and skills in leadership and management. College students or recent graduates interested in leadership and management and looking to gain a competitive edge in their careers. Anyone seeking to improve their personal growth and development. Audience Business professionals looking to enhance their leadership and management skills. Managers and supervisors seeking to improve their performance and lead high-performing teams. Entrepreneurs looking to develop their leadership and management skills in order to grow their business. New managers and supervisors seeking to build their knowledge and skills in leadership and management. College students or recent graduates interested in leadership and management and looking to gain a competitive edge in their careers. Anyone seeking to improve their personal growth and development.

Buy Big. Save Big; Save Now: £403! Offer Ends Soon; Hurry Up!! The demand for First Line Management professionals is skyrocketing. Businesses are realising the significance of this discipline and its role in their overall success. As a project/ team/ line manager, your job is to oversee & evaluate employee contribution, performance and development. Developing fundamental leadership skills will help you bridge the gaps in your team and increase productivity. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 150 CPD points) to make your skill development and career progression related to First Line Management substantial and easier than ever! Our course has been developed by industry experts to teach you the key factors of becoming a great line manager. The advanced audiovisual materials will aid you in assessing your team members' potential as well as resolve any difficulties they may be experiencing at work. With this first line management program, you will learn the required skills and enhance your workplace expertise in order to move up the corporate ladder. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. You'll get a Free Student ID card by enrolling in this First Line Management course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the First Line Management course today - gear up with the essential skills to set yourself up for excellence! What Will You Learn From This First Line Management Course: How to be a great line manager Behaviour & roles of a line manager in human resource management Coaching & mentoring tips & tools to maximise the full potential of staff members & team success Ability to effectively supervise & guide team members Team managing including creating plans and talent development Effectively communicating with team members verbally & emotionally Discover different performance measurement tools How to deal with stress at work Ability to multitask and meet deadlines through time management Dynamics of human resource management & employee relationship Anger managing & how to handle conflicts in teams Employment law and career path in line management Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 01: Introduction to Line Management Module 02: Coaching and Mentoring Module 03: Supervising, Motivating and Counselling Module 04: Managing Talent Module 05: Effective Communication Skills Module 06: Performance Appraisal Management Module 07: Managing Stress Module 08: Prioritising and Managing Time Module 09: Employee Relations Module 10: Handling Conflict Module 11: Employment Law for Line Managers Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills With a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - £119 inside the UK £129 (including postal fees) for international delivery Certificate Accredited by CPD Upon finishing the course, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed HardCopy Certificate inside the UK 39 GBP for Printed HardCopy Certificate outside the UK (international delivery) CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for someone who is working with a small/big team and is responsible for team. With our online programme, you can learn the skills you need to lead your team to success. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path Anyone with a keen interest in management will find this course beneficial. Master in the required skills and earn your CPD accredited certification to explore opportunities like: Line Manager Project Manager Team Leader HR and Training Managers Product Manager First Line Manager

Deal Price is Active! Offer Ends Soon; Hurry Up!! What are the most important things to be alive? The first things that come to everyone's mind are food and water, right? Well, to buy food and water, you need money! And everyone will agree that learning to manage money is more important than earning money. I mean, why won't it be? Learning about Personal Financial Management & Wellness can help with money management by providing individuals with the knowledge and skills they need to create and stick to a budget, save and invest for the future, and manage credit and debt responsibly. It also teaches individuals how to create a financial plan that aligns with their goals and values, and how to adapt to changes in their financial situation. It is important to learn about Personal Financial Management & Wellness because having a good understanding of personal finance is crucial for making informed financial decisions and achieving long-term financial security. It also helps to improve overall well-being by reducing stress and anxiety related to money matters. Personal Financial Management & Wellness can lead to better financial situations by providing individuals with the tools they need to make informed financial decisions, manage their money effectively, and achieve their financial goals. It also helps individuals to identify and address any financial problems early on, which can prevent them from becoming bigger issues in the future. So enrol now and save yourself the headache of money! Upon completion of the Personal Financial Management & Wellness course, students will be able to: Explore the basics of personal cash flow, including income and expenses Know the importance of personal finance, including the benefits of financial literacy and the impact of financial decisions Understand the basics of accounting and how it relates to personal finance Develop skills in cash flow planning and be able to create a plan for managing income Explore the concepts of personal money management Learn the basics of borrowing, credit, and debt, including the different types of loans and credit products available Explore the basics of managing personal insurance Acquire knowledge of basic tax and financial strategies Be able to design a personal budget that aligns with your financial goals Know the relationship between money and mental health and how to manage stress, anxiety, and other mental health issues related to personal finance Why Prefer Our Personal Financial Management & Wellness Course? Opportunity to earn a certificate that is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. Start your learning journey with this Personal Financial Management & Wellness course straight away and take a step forward in securing a better future! *** Course Curriculum *** Here is the curriculum breakdown of the Personal Financial Management & Wellness Course: Module 01: Introduction to Personal Cash Flow Module 02: Understanding the Importance of Personal Finance Module 03: Accounting and Personal Finances Module 04: Cash Flow Planning Module 05: Understanding Personal Money Management Module 06: Borrowing, Credit, and Debt Module 07: Managing Personal Insurance Module 08: Understanding Tax and Financial Strategies Module 09: Designing a Personal Budget Module 10: Money and Mental Health Assessment Process Once you have completed all the Personal Financial Management & Wellness course modules, your skills, and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction to Personal Cash Flow 15:04 1: Introduction to Personal Cash Flow Preview 15:04 Module 02: Understanding the Importance of Personal Finance 14:08 2: Understanding the Importance of Personal Finance 14:08 Module 03: Accounting and Personal Finances 10:34 3: Accounting and Personal Finances 10:34 Module 04: Cash Flow Planning 09:53 4: Cash Flow Planning 09:53 Module 05: Understanding Personal Money Management 13:14 5: Understanding Personal Money Management 13:14 Module 06: Borrowing, Credit and Debt 12:05 6: Borrowing, Credit and Debt 12:05 Module 07: Managing Personal Insurance 10:46 7: Managing Personal Insurance 10:46 Module 08: Understanding Tax and Financial Strategies 25:45 8: Understanding Tax and Financial Strategies 25:45 Module 09: Designing a Personal Budget 10:15 9: Designing a Personal Budget 10:15 Module 10: Money and Mental Health 09:14 10: Money and Mental Health 09:14 Assessment (Optional) 12:00 11: MCQ Exam Assessment 12:00 Order Your Certificate 02:00 12: Order Your CPD Certificate 01:00 13: Order Your QLS Endorsed Certificate 01:00 Who is this course for? This Personal Financial Management & Wellness course is for - Individuals who want to gain a comprehensive understanding of personal finance and develop the skills necessary to manage their finances effectively. Individuals looking to improve their financial literacy and make informed financial decisions. People who are interested in starting a career in financial planning or advising. Students looking for an entry-level job or to start their own business Requirements There are no previous knowledge requirements for the Personal Financial Management & Wellness program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. Career path Financial Planner: £25,000 - £50,000. Credit Counselor: £20,000 - £30,000. Insurance Agent: £20,000 - £40,000. Tax Advisor: £25,000 - £40,000 Please note that the salary ranges provided are a general approximation and can vary depending on factors such as experience, location, and size of the company. Certificates CPDQS Accredited Certificate Digital certificate - Included Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Register on the Call Centre Based Customer Service today and build the experience, skills and knowledge you need to enhance your development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Call Centre Based Customer Service is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a lesson to prove your newly-acquired knowledge. Course Content Module 01: Introduction to Customer Service Introduction to Customer Service 00:25:00 Module 02: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:14:00 Module 03: Customer Relationship Management Customer Relationship Management 00:44:00 Module 04: Customer Service Communication Strategies Customer Service Communication Strategies 00:26:00 Module 05: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:33:00 Module 06: Building Rapport Over the Phone Building Rapport Over the Phone 00:26:00 Module 07: Inbound and Outbound Calls Inbound and Outbound Calls 00:18:00 Module 08: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:30:00 Module 09: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:12:00 Module 10: Problem Solving over the Phone Problem Solving over the Phone 01:06:00 Module 11: Intra Organisation Dealings Intra Organisation Dealings 00:37:00 Module 12: Measuring Customer Service Measuring Customer Service 00:14:00 Assignment Assignment - Call Centre Based Customer Service 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.