1588 Courses in Cardiff delivered On Demand

Embark on a transformative journey of healing and support with our 'Bereavement and Grief Counselling' course. Delve into the complexities of grief and bereavement, exploring the profound impact of loss on individuals and communities. From understanding the concept of counselling to addressing special issues in grief, this course offers comprehensive insights and practical strategies to navigate the grieving process. Throughout this course, you'll uncover the nuances of bereavement and grief, gaining a deep understanding of when grief begins and how it manifests in different circumstances. Explore the effects of sudden death and learn how to navigate mourning specific losses with empathy and sensitivity. Dive into the complexities of complicated grief reactions, equipping yourself with the skills to provide meaningful support to those experiencing profound loss. By the end of this course, you'll emerge with the knowledge and expertise to provide compassionate bereavement counselling and facilitate grief resolution. Gain insights into supporting children through grief and learn about ethical considerations in grief counselling practice. Whether you're a professional seeking to expand your skills or someone passionate about supporting others through challenging times, this course provides invaluable guidance and resources for navigating the delicate terrain of grief and bereavement. Learning Outcomes: Understand the concept of counselling and its application in bereavement support. Identify the stages and manifestations of grief and bereavement in life. Recognize the impact of sudden death and specific losses on the grieving process. Navigate complicated grief reactions with empathy and sensitivity. Provide professional help and ethical support for individuals experiencing grief and bereavement. Why buy this Bereavement and Grief Counselling? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Bereavement and Grief Counselling there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Bereavement and Grief Counselling course for? Counsellors and therapists seeking to specialize in grief and bereavement counselling. Healthcare professionals interested in expanding their expertise in supporting patients through loss. Educators and social workers aiming to better understand and address grief in their communities. Individuals looking to provide compassionate support to friends and family members experiencing bereavement. Anyone interested in learning about the complexities of grief and enhancing their ability to provide meaningful support. Prerequisites This Bereavement and Grief Counselling does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Bereavement and Grief Counselling was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Counsellor: £24,000 - £40,000 Per Annum Social Worker: £25,000 - £40,000 Per Annum Psychologist: £35,000 - £60,000 Per Annum Hospice Care Worker: £20,000 - £30,000 Per Annum Mental Health Nurse: £24,000 - £40,000 Per Annum Bereavement Support Worker: £20,000 - £35,000 Per Annum Course Curriculum Module 01: Concept of Counselling Concept of Counselling 00:10:00 Module 02: Bereavement and Grief in Life Bereavement and Grief in Life 00:10:00 Module 03: When Does Grief Begin? When Does Grief Begin? 00:10:00 Module 04: Effect of Sudden Death Effect of Sudden Death 00:10:00 Module 05: Mourning Specific Losses Mourning Specific Losses 00:10:00 Module 06: Complicated Grief Reactions Part 1 Complicated Grief Reactions Part 1 00:10:00 Module 07: Complicated Grief Reactions Part 2 Complicated Grief Reactions Part 2 00:10:00 Module 08: Special Issues in Grief Special Issues in Grief 00:10:00 Module 09: Children and Grief Children and Grief 00:10:00 Module 10: Professional Help for Adults Professional Help for Adults 00:10:00 Module 11: Grief Counselling and Grief Resolution Grief Counselling and Grief Resolution 00:10:00 Module 12: Ethical Issues in Grief Counselling Practice Ethical Issues in Grief Counselling Practice 00:10:00

Are you looking to improve your current abilities or make a career move? Our unique Course might help you get there! Expand your expertise with high-quality training - study the Confidence Building & Assertiveness and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through this course. Learning Outcomes of this course : How to express yourself eloquently and with confidence Develop the skills to confront challenging situations and manage conflict Learn how to receive constructive feedback and share your ideas and opinions Unlock the power of your mind to attract positive energy and outcomes Banish negative emotions and learn how to think like a winner Improve your body language and communication skills to express yourself better This course is accredited by the CPD and provides 10 CPD points. Students can expect to complete this course in around 01 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our Confidence Building & Assertiveness course. This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Confidence Building & Assertiveness course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling in this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. Confidence Building & Assertiveness provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. Confidence Building & Assertiveness cover everything you need in order to progress in your chosen career. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on Confidence Building & Assertiveness will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the Confidence Building & Assertiveness program. Skills You Will Gain The skills you will gain after completing this course: Self-confidence Body language Communication Motivation The Confidence Building & Assertiveness course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on this course now and get instant access to all Confidence Building & Assertiveness course materials. Then, enjoy this course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this Confidence Building & Assertiveness straight away and take a step forward in securing a better future! Why should you choose this course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Our course consists of the following learning modules: Module 01: What You Will Learn Module 02: What Is Assertiveness Part 1 Module 03: What Is Assertiveness Part 2 Module 04: Your Rights And Beliefs Module 05: Assertive Body Language Module 06: Assertiveness Feedback Cards Module 07: Express Yourself- Speak Up, Share Your Ideas & Opinions, Express W Module 08: Provide Helpful Feedback To Others Module 09: Receive Negative Feedback, React & Defend Yourself When Criticized Module 10: Learn To Say No Module 11: Deal With Conflicts, Deal With Confrontation, Challenging Situations Module 12: Reduce Negative Emotions & Discomfort When Talking To People Assessment Process Once you have completed all the modules in this course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed this course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Confidence Building & Assertiveness Course Right for You? This course is ideal for anyone interested in this topic and who wants to learn more about it. This course will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter. This course is suitable for everyone. There are no specific entry requirements, and you can access the Confidence Building & Assertiveness course materials from anywhere in the world. Requirements There are no previous knowledge requirements for the program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this Confidence Building & Assertiveness course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online Confidence Building & Assertiveness course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Career path This course will help you to kickstart or take your career in the relevant sector to the next level. This course will help you achieve a position of respect and dignity, and you will be able to get ahead of the competition. The course certificate will add significant weight to your CV and will help you in procuring jobs in the relevant industry. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you stressed? Do you easily get worried about things and feel pressure? Then it would help if you learned how to manage stress. This Stress Management course will teach you how you can manage pressure effectively. The Stress Management course is packed with 10 information-rich modules which will give you a deep understanding and will also teach you relaxation techniques and routines that will help you live a pressure-free life. This self-paced, comprehensive online Stress Management course is perfect for anyone who wants to live a better life, get rid of stress and be happy. Key Topics What is Stress? What is Eustress? Understanding the Triple 'A' Approach Creating a Pressure-Reducing Lifestyle Using Routines to Reduce Stress Environmental & Physical Relaxation Techniques Coping with Major Events Upon successful completion of the Stress Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Stress Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPD QS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! Skills You Will Gain Creative problem-solving Information gathering Analysing The ability to generate solutions and implement them The skill to evaluate and adapt The ability to identify improvement *** Course Curriculum *** Here is the curriculum breakdown of the Stress Management course: Module 01: Understanding Stress Module 02: Creating a Stress-Reducing Lifestyle Module 03: Altering the Situation Module 04: Avoiding the Situation Module 05: Accepting the Situation Module 06: Using Routines to Reduce Pressure Module 07: Environmental Relaxation Techniques Module 08: Physical Relaxation Techniques Module 09: Coping with Major Events Module 10: Our Challenge to You Assessment Process Once you have completed all the modules in the Stress Management course, you can assess your skills and knowledge with an optional assignment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Stress Management course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates Certificate Accredited by CPDQS Digital certificate - £10 Certificate Accredited by CPDQS Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

In today’s interconnected world, understanding the roots and risks of extremism is more crucial than ever. Our Extremism Awareness Training Course is designed to offer learners a thoughtful exploration of the ideologies, behaviours, and warning signs linked to radicalisation. By providing valuable insights into the factors that influence extremist thinking, this course aims to promote safer communities through informed vigilance. Delivered entirely online for maximum convenience, the course addresses key concepts with clarity and purpose. Whether you are enhancing your knowledge for personal growth or professional development, this training is an excellent way to stay informed and prepared. Straightforward, engaging, and accessible – it’s learning that genuinely makes a difference. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Extremism and Terrorism Module 2: Factors Influencing Extremist Views Module 3: Radicalisation and Recruitment Processes Module 4: Recognising Signs of Radicalisation Module 5: Responding to Terrorism Incidents Module 6: Counter-Terrorism Measures in the UK Learning Outcomes: Analyse factors shaping extremist ideologies. Recognise indicators of potential radicalisation. Implement appropriate responses to terrorism incidents. Understand the UK's counter-terrorism measures. Evaluate the impact of radicalisation on communities. Foster a comprehensive awareness of terrorism prevention strategies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Law enforcement professionals Security personnel Educators and school administrators Social workers and community leaders Government officials Journalists and media professionals Human resources personnel Concerned citizens and community members Career path Intelligence Analyst Counter-Terrorism Researcher Community Outreach Coordinator Policy Analyst (Security and Counter-Terrorism) Crisis Management Specialist Security Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Creative Face Painting Course offers a dynamic and engaging approach to learning the art of face painting, allowing you to transform simple designs into striking works of art. This course covers everything you need to know, from the basics of selecting the right materials to mastering the techniques used by professionals. Whether you're looking to start a fun hobby or enhance your skills for future creative projects, this course offers a unique opportunity to dive into the world of face painting at your own pace. Throughout the course, you'll explore various designs, including animals, characters, and abstract patterns, using easy-to-follow methods. With clear instructions and step-by-step guidance, you'll learn how to create beautiful face art that is suitable for all ages. No previous experience is required, making this course perfect for beginners or those looking to expand their creative toolkit. Join us for a colourful journey that blends artistry with imagination – all from the comfort of your own home. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Face Painting Module 02: Face Painting Tools and Techniques Module 03: Face Painting for Different Occasions Module 04: Creative Face Painting Designs Module 05: Advanced Face Painting Techniques Module 06: Business and Professional Development Learning Outcomes: Develop fundamental face painting skills. Acquire a diverse set of face painting techniques. Design captivating face art for different occasions. Explore your creativity through unique face painting designs. Master advanced face painting techniques for stunning results. Gain insights into business and professional development in face painting. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring face painters Parents and caregivers Art enthusiasts Anyone interested in creative expression Event and party planners Individuals seeking a new artistic skill Career path Freelance Face Painter Event Face Painter Children's Party Entertainer Festival Face Painter Cruise Ship Face Painter Theatre makeup artist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Building Self-Confidence and Assertiveness will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Building Self-Confidence and Assertiveness will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Building Self-Confidence and Assertiveness and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Building Self-Confidence and Assertiveness is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Building Self-Confidence and Assertiveness. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Building Self-Confidence and Assertiveness will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Building Self-Confidence and Assertiveness What You Will Learn 00:03:00 What Is Assertiveness Part 1 00:04:00 What Is Assertiveness Part 2 00:05:00 Your Rights And Beliefs 00:07:00 Assertive Body Language 00:07:00 Assertiveness Feedback Cards 00:03:00 Express Yourself: Speak Up, Share Your Ideas & Opinions, Express W 00:16:00 Provide Helpful Feedback To Others 00:07:00 Receive Negative Feedback, React & Defend Yourself When Criticized 00:10:00 Learn To Say No 00:06:00 Deal With Conflicts, Deal With Confrontation, Challenging Situations 00:11:00 Reduce Negative Emotions & Discomfort When Talking To People 00:09:00 Certificate and Transcript Order your Certificate 00:00:00

Poetry Writing Techniques course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Poetry Writing Techniques course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Poetry Writing Techniques course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Poetry Writing Techniques course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Poetry Writing Techniques course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Poetry Writing training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Poetry Writing course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Curriculum Module 01: Introduction to Poetry Writing Module 02: Reading Poetry Module 03: Beginning The Journey Module 04: Important Details of Poetry Module 05: Poetic Language Module 06: The Sound of Poetry Module 07: The Poet's Craft Module 08: Open-Form and Closed-Form Poetry Module 09: Traditional Forms of Verse Module 10: Vision and Revision Module 11: Getting Published Accreditation All of our courses are fully accredited, including this Poetry Writing course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Poetry Writing course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Poetry Writing Techniques basics. Requirements No prior degree or experience is required to enrol in this course. Certificates Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Play Therapy Level 3 will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Play Therapy Level 3 will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Play Therapy Level 3 and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Play Therapy Level 3 is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Play Therapy Level 3. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Play Therapy Level 3 will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: What is Play Therapy What is Play Therapy 00:29:00 Module 02: Advantages and Outcomes of Play Therapy Advantages and Outcomes of Play Therapy 00:17:00 Module 03: Models and Approaches of Play Therapy Models and Approaches of Play Therapy 00:27:00 Module 04: The Play Settings: Therapist, Abused Child and Materials The Play Settings: Therapist, Abused Child and Materials 00:32:00 Module 05: Typical Issues in Play Therapy Typical Issues in Play Therapy 00:37:00 Module 06: Play Therapy for Sexually and Emotionally Abused Children Play Therapy for Sexually and Emotionally Abused Children 00:33:00 Module 07: Play Therapy for Children Who are Homeless Play Therapy for Children Who Are Homeless 00:20:00 Module 08: Play Interventions for Disaster Mental Health Play Interventions for Disaster Mental Health 00:22:00 Module 09: Case Studies and Recent Trends in Play Therapy Case Studies and Recent Trends in Play Therapy 00:25:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Have you ever thought about how crime investigators handle a gruesome crime scene? Did you ever want to understand the mind of a criminal? Interrogations and confessions psychology help make sense of crime, criminalisation, criminals and victims. So if you're interested in becoming an expert crime investigator while you learn about how to solve notorious cases, then this is the right course for you. Enrol today to develop skills and knowledge to drive your career forward and get ahead of the curve! This Level 3 Interrogations And Confessions Psychology course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression substantial and easier than ever! The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. This course helps make sense of crime, criminalisation, criminals and victims. Through this criminology and psychology course, you will develop an understanding of the various aspects of English Law on confessions, such as how to record confession, the concept of interrogation and the factors affecting interrogation based on the interrogation system in the UK. Moreover, throughout this Criminal Psychology course, you will go through several research and study papers to equip you with real-life experience of how complex cases have been investigated and solved. Besides, this Criminology and Psychology course prepares you to demonstrate how to evaluate and analyse confessions made by criminals and why the suspects confess about their crime at a particular time. Similarly, you will learn the tactics of conducting interviews of suspects and utilise the statistical data from the inquiry reports. On the contrary, after completing this course, you'll be able to question and develop your own beliefs and understandings about crime and harm. Please note that this course does not entitle you to join the HCPC register or recognised Practitioner Psychologists. But you will come across all the basic guidelines of Psychology to boost and shine your knowledge in this particular field of Psychology. What will I learn from this course? An overview of the English law on confession Develop the research expertise to investigate crime and criminal justice data, applying technical skills to appraise evidence carefully The interrogation system in Britain Fundamentals of the royal commission research Identify 'oppressive' police interviewing tactics in Britain Theories of the reason for confession by suspects Psychological assessment of false confession Effects of drugs and alcohol upon the reliability of testimony interrogation techniques and miscarriages of justice On top of everything, you will get a certificate that includes 120 CPD points which will help make a mark for yourself in the competitive job market. This certificate will also help create an impression of self-reliance and dedication that will surely attract prospective employers to prioritise your job application. Enrol today to open doors towards infinite career opportunities. Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this Interrogations And Confessions Psychology course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Interrogations And Confessions Psychology program in your own time, at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) ****Course Curriculum**** Here is the curriculum breakdown of the course: Module 1:The English Law on Confessions Police Training Manuals The Reid Technique The Format and Recording of the Confession The Context of the Interrogation How Things Can Go Wrong During Interrogation Module 2: Interrogation in Britain Irving's Studies Softley's Study Walsh's Study Research at the University of Kent Baldwin's Study Module 3: The Royal Commission Research: Persons at Risk amid Police Custody The 1993 Royal Commission Study by Gudjonsson and Colleagues Who Confesses? Detainees' Legal Rights Module 4: Identifying 'Oppressive' Police Interviewing Tactics in Britain Interview Tactics Suspects' Responses Methodological Issues Statistical Procedures Module 5: Theories of Reason of Confession by Suspects Factors Inhibiting Confession Theoretical Models of Confession How Important Are Confessions? How Commonly Do Suspects Confess? Factors Associated with Admissions and Denials Module 6: The Psychological Assessment of False Confession Definitions of False Confession The Frequency of False Confessions False, Retracted and Disputed Confessions The Innocent Pleading Guilty The Broader Context of False Confessions The Causes of False Confessions Theoretical Implications of the Different Types of False Confession Module 7: The Effects of Drugs and Alcohol Upon the Reliability of Testimony Interrogation Techniques and Miscarriages of Justice The Effects of Intoxication and Withdrawal Miscarriages of Justice Studies of Miscarriages of Justice Some Notorious British Cases Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills With a Certification of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery Certification Accredited by CPD Upon finishing the course, you will receive an accredited certification that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Interrogations And Confessions Psychology Course Right for You? This course is tailored towards the student who has ambitions to work within the criminal justice system. This course allows you to combine the knowledge of criminology with modern scientific methods of psychology to understand criminal behaviours and their effects. However, this course can be enrolled by anyone of any academic background from any location in the world. Requirements The Interrogations And Confessions Psychology software does not require any prior knowledge; everyone may participate! This Interrogations And Confessions Psychology course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path Enrolling on this course may lead you to the following career paths: Loss Prevention Officer Private Investigator Correctional Officer Jury Consultant Probation Officer Police Detective Clinical Social Worker And many more!