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Overview Human psychology has extremely complex functions. Therefore, those who want to work in the relevant fields need to enhance their knowledge and understanding. Whether you are already working in this area or wish to, it is essential to power up your psychology knowledge. Our Level 5 Psychology Training course can be an ideal place to enhance your psychology knowledge. In this comprehensive course, you will get the opportunity to develop a clear understanding of the approaches to psychology. The course will educate you on different aspects of psychology, such as Biological, Social, Behavioural, and more. In addition, you will grasp a solid understanding of mental health disorders. Furthermore, the course will teach you how to handle stress and anxiety and provide the skills for conducting psychological assessments. Learning Outcomes Get introduced to the different approaches to psychology Explore the various areas of psychology Develop an understanding of how to deal with stress and anxiety Enhance your knowledge of acquired behaviour Learn about different psychological disorders Gain the skills to conduct psychological assessments Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Mental Health Counselling Mental Health First Aid Stress and Anxiety Management Who Should Take This Level 5 Psychology Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Level 5 Psychology Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Level 5 Psychology Training Certification After completing and passing the Level 5 Psychology Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Level 5 Psychology Training will equip you with effective skills and abilities and help you explore career paths such as  Psychology Assistant Mental Health Advisor Mental Health First Aider Module 01: The Foundation of Psychology The Foundation of Psychology 00:25:00 Module 02: Different Approaches of Psychology Different Approaches of Psychology 00:25:00 Module 03: Biological Psychology Biological Psychology 00:30:00 Module 04: Behavioural Psychology Behavioural Psychology 00:35:00 Module 05: Developmental Psychology: How Children Become Adults Developmental Psychology How Children Become Adults 00:35:00 Module 06: Social Psychology Social Psychology 00:40:00 Module 07: Emotions in Terms of Psychology Emotions in Terms of Psychology 01:00:00 Module 08: Motivation: Why Do We Do What We Do? Motivation Why Do We Do What We Do 00:40:00 Module 09: Dealing with Stress and Anxiety Dealing with Stress and Anxiety 00:35:00 Module 10: Personality: Psychological Factors That Make You an Individual Personality Psychological Factors That Make You an Individual 00:20:00 Module 11: Perception, Sensation and Love Perception, Sensation and Love 00:46:00 Module 12: Learning: Understanding Acquired Behaviour Learning Understanding Acquired Behaviour 00:30:00 Module 13: Thinking: Exploring Mental Life Thinking Exploring Mental Life 00:35:00 Module 14: Intelligence: In Pursuit of Rational Thought and Effective Action Intelligence In Pursuit of Rational Thought and Effective Action 00:30:00 Module 15: Atypical Behaviours from a Psychological Perspective Atypical Behaviours from a Psychological Perspective 00:35:00 Module 16: Mood Disorders Mood Disorders 00:30:00 Module 17: Eating Disorders Eating Disorders 00:35:00 Module 18: Personality Disorders Personality Disorders1 00:55:00 Module 19: Research Methods Research Methods 00:35:00 Module 20: Psychological Assessments Psychological Assessments 00:50:00 Module 21: Ethical Issues in Psychological Assessments Ethical Issues in Psychological Assessments 00:50:00 Assignment Assignment - Psychology 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description The Proofreading and Freelance Writing course is devoted to writing skill and guides you to be an excellent proofreader and content writer. Freelancing writing is a popular way of earning money online. The course helps you to improve your writing skill. At first, you will learn the techniques of proofreading and editing. Then you will learn to write better for every genre - from fiction to non-fiction, magazine, journal, newspaper and others. Finally, the course teaches you the marketing strategies for your writing such as self-promotion. Who is the course for? People interested in learning about proofreading Professionals interested in getting into a copy editing position Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Proofreading & Copy Editing Introduction to Proofreading 00:15:00 What does a Proofreader do? 00:15:00 Difference between Copy editing 00:15:00 Proofreading 00:15:00 Proofreading Symbols 00:15:00 Proofreading on Paper & Screen 00:15:00 Strategies to Check for Specific Errors 00:15:00 Editing & Proofreading Strategies 00:15:00 Proofreading an Essay 00:15:00 Copy Editing 00:15:00 Basic Copy Editing 00:15:00 Simple Rules for Copyediting 00:15:00 Fact Checking As Copy Editor 00:15:00 Introduction to Freelance Writing Am I The Right Teacher For You? You Betcha! 00:02:00 What You Need To Succeed 00:02:00 Your Key is Your Attitude 00:02:00 How Much Money Are We Talking Here? 00:02:00 The Main Point of This Course 00:02:00 Strategy and Measurement 00:02:00 Setting Your Priorities 00:02:00 Mindset 00:02:00 Heart of Gold, Pot of Gold 00:02:00 Acquiring The Very Best Attitude 00:02:00 Practical Cash Creation 00:02:00 The Reality of Writing for a Livin 00:02:00 Tracking Your Income ONE 00:03:00 Tracking Your Income TWO 00:02:00 Freelancing Introduction to Freelancing 00:30:00 Building a Successful Freelance Writing Career 00:30:00 Types of Freelance Writing 00:30:00 CREATIVE WRITING - An Art 00:30:00 Web Blog Writing 00:30:00 SEO Writing 00:30:00 Sales and Marketing writing 00:30:00 Newsletters and Editorial Writing 01:00:00 Magazine Writing 00:30:00 EBook Writing 01:00:00 Choosing the Right Topic- Limitations and Guidelines 00:30:00 Realizing Your Writing Skills 00:30:00 Inking your writing Skills 00:30:00 Analyzing Your Writing Needs 01:00:00 How to Establish Credibility 00:30:00 How to Handle Difficult Clients 00:30:00 Finding Freelance Writing Opportunities 00:30:00 Freelance Writing- In a Glimpse 00:30:00 Mock Exam Mock Exam- Proofreading and Freelance Writing Diploma 00:20:00 Final Exam Final Exam- Proofreading and Freelance Writing Diploma 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Aromatherapy is very useful for relaxation, healthy sleep, stress relief, emotional balance, skin care, respiratory health, green cleaning and for relief from muscle tension and pain. Aromatherapy can also be regarded as a healing art such as massage therapy or reflexology because society continues to focus on wellness and health consciousness. Aromatherapy is recognised as an excellent natural method for promoting wellness and enhance positive mood through fragrant substances. This aromatherapy course will teach you all the essentials of aromatherapy, oil safety, how essential oils are produced and common methods of use. You'll also learn to create a more natural, healthy lifestyle with Aromatherapy. Who is the course for? Aromatherapists, enthusiasts, and businessmen who are in the aromatherapy industry that wants to develop their skills and know-hows in aromatherapy. People who have an interest in essential oils and aromatherapy and want to be an expert on these. Entry Requirement This aromatherapy course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Diploma in Aromatherapy course will be very beneficial and helpful to hobbyists and these aromatherapy-related careers: Aroma Therapeutic Counsellor Custom Aromatherapy Blender for an Aromatherapy Bar Community Holistic Health Clinic Participator Aromatherapy Consulting Business Entrepreneur Aromatherapy Writer and Book Author Aromatherapy Tutor.   Diploma in Aromatherapy What is Aromatherapy? 00:15:00 History of Aromatherapy 00:15:00 The Definition of Aromatherapy 00:15:00 What are Essential Oils? 00:15:00 Essential Oil Safety Information 00:15:00 Administration of Essential Oils 00:30:00 The Art of Blending 00:15:00 Blending Basics 00:15:00 Harmonizing Your Blend 00:30:00 Aromatherapy Baths 00:15:00 Aromatherapy for Stress 00:15:00 Aromatherapy for Children 00:14:00 Application of Essential Oils 00:15:00 Table of the Basic Methods of Use of Essential Oils 00:15:00 The Holistic Approach 00:30:00 Understanding Disease / Pathology 00:30:00 The Benefits of a Holistic Aromatherapy Treatment 00:15:00 Additional Information on Aromatherapy Aromatherapy Extracted to Heal 01:00:00 Aromatherapy Essential and Scented Oils 01:00:00 Aromatherapy Oils 01:00:00 Living Well with Aromatherapy 01:00:00 Aromatherapy Solutions 00:30:00 Curing with Aromatherapy 00:30:00 Healing with Aromatherapy 01:00:00 Aromatherapy in Action 01:00:00 Extracted Oils in Aromatherapy 01:00:00 Aromatherapy Details 00:30:00 Choosing Aromatherapy 00:30:00 Healing the Body and Mind with Aromatherapy 00:30:00 Aromatherapy Healing You 01:00:00 Aromatherapy Blends 00:30:00 Aromatherapy Botanic Extracts 01:00:00 Using Aromatherapy in Healing 01:00:00 Finding Relief with Aromatherapy 00:30:00 What do theorists say about Aromatherapy? 00:30:00 Hope with Aromatherapy 01:00:00 Aromatherapy Expressions 01:00:00 Foreign Aromatherapy Treatments 01:00:00 Latin Aromatherapy Titles 01:00:00 Feeling Good with Aromatherapy 01:00:00 Aromatherapy Defining Science 01:00:00 Massage Therapy and Aromatherapy Working Together 01:00:00 Aromatherapy 01:00:00 Aromatherapy Products 01:00:00 Suggesting Aromatherapy 00:30:00 Stress Relievers and Aromatherapy 01:00:00 Mixed Emotions and Aromatherapy 01:00:00 Therapeutic Remedies with Aromatherapy 01:00:00 How do I choose? 00:30:00 A Mixed Variety of Aromatherapy Information 01:00:00 Conclusion 00:15:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diploma in Aromatherapy 00:20:00 Final Exam Final Exam- Diploma in Aromatherapy 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Overview The happier the mom, the healthier the baby. Women feel more satisfied and stress-free when they get the proper support before, during and after childbirth. Midwives provide women with the support needed to ensure the best health outcome for the mother and the baby.  In this Introduction to Midwifery Course, you'll learn many skills and techniques required for a midwifery role. The program will give you comprehensive insights into the management and education of midwifery and explain the midwife's role in health and inequality. Again, it will educate you about the various services a midwife provides, such as antenatal care, screening, intrapartum care, postnatal care and perinatal care. You'll also learn the best labour induction methods and understand how to support women during home birth.  Enrol in Introduction to Midwifery Course and earn a certification! Course Preview Learning Outcomes Understand the role of a midwife in management Know the duties of a midwife in medicine management Identify the medications to stop bleeding in pregnancy Discover a wide range of medical disorders in pregnancy and the treatment options Learn how to provide exceptional family planning services Determine the importance of communication in midwifery Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From This Course? Midwifery Support Family Planning Services Communication Who Should Take this Introduction to Midwifery Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Introduction to Midwifery Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Introduction to Midwifery Certification After completing and passing the Introduction to Midwifery Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ Introduction to Midwifery Course provides essential skills to make you more effective in your role. It would be beneficial for any related profession, such as:  Midwife Maternity Care Assistant Neonatal Nurse Medical Staff Maternity Support Worker Health Visitor Module 01: Definition and Origin of Midwifery Definition and Origin of Midwifery 00:24:00 Module 02: Midwifery as a Career Option Midwifery as a Career Option 00:17:00 Module 03: Midwifery Management and Education Midwifery Management and Education 00:30:00 Module 04: Midwives' Role in Health and Inequality Midwives' Role in Health and Inequality 00:27:00 Module 05: Social, Cultural and Spiritual Context of Childbearing Social, Cultural and Spiritual Context of Childbearing 00:24:00 Module 06: Antenatal Care and Screening Antenatal Care and Screening 00:44:00 Module 07: Midwifery Support in Labour: Intrapartum Care Midwifery Support in Labour Intrapartum Care 00:35:00 Module 08: Induction of labour Induction of Labour 00:23:00 Module 09: Postnatal Care as a Midwife Postnatal Care as a Midwife 00:27:00 Module 10: Nurture and Nature: The Healthy Newborn Nurture and Nature The Healthy Newborn 00:23:00 Module 11: Stillbirth, Neonatal Death and Bereavement Stillbirth, Neonatal Death and Bereavement 00:33:00 Module 12: Infant feeding Infant Feeding 00:23:00 Module 13: Newborn Infection Newborn Infection 00:30:00 Module 14: Home Birth Home Birth 00:29:00 Module 15: Complementary and Alternative Medicines Applied to Maternity Care Complementary and Alternative Medicines Applied to Maternity Care 00:21:00 Module 16: Pharmacology and Medicines Management Pharmacology and Medicines Management 00:22:00 Module 17: Bleeding in Pregnancy Bleeding in Pregnancy 00:26:00 Module 18: Medical Disorders of Pregnancy Medical Disorders of Pregnancy 00:29:00 Module 19: Pre-term Labour Pre-Term Labour 00:19:00 Module 20: Twins and higher-order births Twins and Higher-Order Births 00:19:00 Module 21: Care During the Third Stage of Labour Care During the Third Stage of Labour 00:19:00 Module 22: Terminology and Abbreviations for Midwifery Terminology and Abbreviations for Midwifery 00:30:00 Module 23: Perinatal mental health Perinatal mental health 00:27:00 Module 24: Supporting a Healthy Pregnancy Supporting a Healthy Pregnancy 00:31:00 Module 25: Contraception and family planning Contraception and Family Planning 00:26:00 Module 26: Effective Communication for Midwifery Effective Communication for Midwifery 00:28:00 Module 27: Ethics in Midwifery Ethics in Midwifery 00:21:00 Assignment Assignment - Introduction to Midwifery Certificate 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description: If you are looking to gain a broad knowledge of food hygiene and safety, how to handle food safely, identify safety risks and prevent foodborne illnesses, food poisoning and bacteria viruses, then this food safety certificate is for you. This food hygiene, Health and Safety course is designed for those who work within, or are aspiring to work within the catering and hospitality industry, such as kitchen staff, chefs, supervisors and restaurant managers. By law, all food handlers must have an understanding of the basic principles of food hygiene and food safety standards. This food hygiene certificate will show you how to work safely in the workplace so as to prevent contaminating food. This training course will teach you how to handle raw meat, wash your hands correctly, keep work surfaces sparkling, prepare and store food, plus much more. On course completion, you'll have the practical skills and knowledge you need to handle and prepare raw and cooked foods. You will also have familiarised with the food management system, the steps of HAACP, and the Food Safety Act, to ensure excellent safety standards within the workplace. Enrol in this course today and learn how to maintain high standards of safety for your food business Who is the course for? Business professionals who need to learn about workplace health and safety methods People who have an interest in knowing how to handle health and safety Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Module: 01 Introduction to Food Safety and the Law 00:30:00 Bacteria and Microbiological Hazards 00:27:00 Physical, Chemical and Allergenic Hazards 00:25:00 Food Poisoning and Control Measures 00:23:00 Food Spoilage and Food Storage 00:25:00 Personal Hygiene 00:24:00 HACCP and Food Premises Part-01 00:27:00 HACCP and Food Premises Part -02 00:26:00 Cleaning 00:20:00 Health and Safety at Workplace Introduction 00:15:00 Health and Safety Related Accidents and ill-health 00:30:00 Legal Responsibilities and Requirements 00:30:00 Managing health and safety in Workplace 01:00:00 Health and Safety in The workplace 01:00:00 Workplace Hazards, Slips and Trips 01:00:00 General fire safety 00:30:00 Work at height 01:00:00 Building work 01:00:00 Machinery safety 01:00:00 Plant and equipment maintenance 01:00:00 Workplace transport 01:00:00 Lifting and handling 01:00:00 Noise, Vibration 01:00:00 Electricity 01:00:00 Harmful substances 01:00:00 Flammable and explosive substances 01:00:00 Managing health, Stress and Emergency Procedures 01:00:00 Role of Employer or Managers and PPE 01:00:00 Importance of Workplace Safety Why Workplace Health & Safety are Important 01:00:00 It Takes Team Effort! 01:00:00 Some Rules are Compulsory 00:30:00 Rewarding Compliance 00:30:00 You Need a Backup Plan Always 01:00:00 Dealing with Issues and Concerns 00:30:00 How to Deal with Noncompliance 00:15:00 Remember What the Workplace is for 01:00:00 Make Your Workplace a Good Place 00:30:00 Conflict Resolution 00:30:00 Are Dress Codes Appropriate? 00:30:00 Minimizing Distractions 01:00:00 People Who Work After Hours 01:00:00 Your Fire Safety Plan 01:00:00 Being Organized 00:30:00 Plan for Emergencies 00:30:00 Promoting a Safe Environment 00:30:00 Do You Need Security Guards? 00:15:00 Special Situations: The Handicapped 00:15:00 Mock Exam Mock Exam- Food Hygiene, Health and Safety Course 00:30:00 Final Exam Final Exam- Food Hygiene, Health and Safety Course 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview 'The customer is always right', is the well-known phrase every customer service and retail professional learns on their first day of work.  In this Diploma in Customer Service & Handling Complaints course, you will gain the skills and expertise to ensure successful customer interactions and keep your customers coming back and loyal to your brand. It will take you through the key elements of customer service, proper etiquette for communicating with customers, and how to meet customers' expectations every time.  Become an asset to the customer service team of your company by enrolling in this complete customer service skills training course today. Why buy this Diploma in Customer Service & Handling Complaints? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Diploma in Customer Service & Handling Complaints you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Diploma in Customer Service & Handling Complaints does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Diploma in Customer Service & Handling Complaints was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Diploma in Customer Service & Handling Complaints is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00

Description Do you want to be an expert in negotiating? Are you looking for to make a good command in agreement? To mitigate your inquisitiveness you may have a look at Negotiation and Agreement Training course. The course designs to minimize your quest regarding negotiation and agreement based problems. It teaches you how to prepare a strong agreement paper and negotiation pattern. It will teach to some effective method to be expert in the focusing rules of collective conciliation. It helps you to develop your analytical power considering its both positive and negative effects. The course will also allow you to develop your assessment ability. Every lesson of this course add a new dimension to your thinking based on agreement procedures, method, and rules of negotiation. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Negotiation and Agreement Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Negotiation and Agreement Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction and The Principles of Collaborative Negotiation Welcome and Course Overview FREE 00:06:00 Why Good Negotiation Practice Leads to Better Relationships 00:03:00 Shameless Book Plug 00:01:00 Millie's Cookie Story 00:07:00 Exercise 1: Intentions / Objectives for This Programme 00:01:00 Giving Structure to Your Negotiation Strategy Negotiation is not 00:02:00 Distinguishing Negotiation from -Haggling 00:07:00 The 7 Steps to Negotiation Success 00:06:00 Exercise 2: Giving Structure to your Negotiations 00:01:00 Step One - Preparing Yourself for Collaborative Negotiation Preparing Yourself and Your WIN Outcomes 00:06:00 Exercise 3: Securing Commitment to Negotiate 00:01:00 The 4 P's 00:01:00 The Importance of Personality 00:02:00 We, Then Me 00:02:00 Exercise 4: The 4 P's 00:01:00 Step Two - Preparation - Understanding the Power of Variables Introduction to Variables 00:04:00 Video Examples of Excellent Creativity in Variables 00:03:00 Exercise 5: Understanding the Power of Variables 00:01:00 Using the WIN Matrix 00:03:00 Exercise 6: Write Your Win Matrix 00:02:00 Step Three - Understanding Your Partner's Point of View Introduction 00:01:00 Example Story- Maps of the World - Dyl's Den 00:03:00 Exercise 7: Stepping Into Your Partner's Shoes 00:01:00 Step Four - Discussing Introduction- Stating Intentions 00:04:00 Co-Active Listening- Are You Really Listening 00:02:00 The Power of Pause 00:01:00 Exercise 8: Using Open Questions 00:01:00 Exercise 9: Going Above and Beyond Their Wildest Dreams 00:01:00 Exercise 10: Socratic Questioning 00:04:00 Exercise 11: Creating a Discussion Agreement Statement 00:01:00 Step Five - Proposing Introduction to the Propose Stage 00:05:00 Exercise 12: Putting Your Proposal into Writing 00:01:00 Step Six - Bargaining Introduction 00:02:00 Exercise 13: Creating a Bargaining Agreement Statement 00:02:00 The Power of Silence 00:04:00 Exercise 14: Developing Your Time-Out Strategy 00:01:00 Step Seven - Agreeing Introduction to Bargaining 00:04:00 The Written Columbo 00:02:00 Exercise 15: Drafting an 'Agreement In Principle' 00:01:00 Getting Yourself Out of the Way - The Human Operating System Introduction - The Missing Link 00:04:00 Exercise 16: Noticing Your Thinking 00:02:00 What Does this Mean in Your Negotiations? 00:03:00 Understanding Personality Why Personality? 00:05:00 Introducing the 4 Colours 00:04:00 Introducing the 8 Aspects 00:04:00 Inspiration v Discipline Driven 00:04:00 Exercise 17: Teddy Bear 00:01:00 Big Picture vs Down to Earth 00:03:00 Exercise 18: Football Club Trip 00:01:00 People Focused vs Outcome Focused 00:02:00 Splash App 00:02:00 Exercise 19: Completing Your Own Assessment 00:01:00 Negotiation with Different 'Personality Types' 00:04:00 Using the Seven Steps at Home Introduction 00:04:00 Avoiding Common Gambits Some Negotiators Use Nibbling - The Columbo 00:02:00 The Flinch 00:02:00 The Red Herring 00:01:00 Higher Authority 00:02:00 The Reluctant Buyer - Seller 00:01:00 The Best of a Bad Choice 00:01:00 Conclusion - Can You Really Get More by Giving More? Conclusion & Thank You 00:02:00 Bonus Lecture 00:01:00 Resources Resources - Negotiation and Agreement Training 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Equip yourself with the skills to become an excellent Primary School Teacher, and support children in their learning and development, with this complete training bundle. The Primary School Teacher Training is the complete introduction to this field, ideal for those who are preparing for their career or are new to teaching. Through 167 lectures and 9 hours of video content, this 3-course bundle will equip you with the skills to teach children English through play, provide learning support to pupils with learning difficulties, deliver engaging grammar lessons, and communicate with children effectively to build a strong working relationship with your pupils. Kickstart your career the right way, with a recognised qualification! Why buy this Primary School Teacher Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Primary School Teacher Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Primary School Teacher Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Primary School Teacher Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Primary School Teacher Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum EYFS Teaching Diploma Module 1. Importance of Early Years in Development 00:22:00 Module 2. EYFS Teaching Techniques 00:17:00 Module 3. Working as an EYFS Teacher 00:21:00 Module 4. Promoting Learning and Development 00:33:00 Module 5. Children Having Special Education Needs or Disabilities 00:19:00 Autism Module 1. Dealing with Autistic Individuals 00:22:00 Module 2. Other Considerations for Dealing with Autistic Individual 00:19:00 ADHD Module 3. ADHD in Educational Settings and Parent Training 00:19:00 Dyslexia Module 4: Dyslexia and Learning Difficulties 00:18:00 Module 5: Dyslexia in the School 00:23:00

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