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1435 Courses in Cardiff delivered On Demand

SENCO - Special Educational Needs Coordination Course

By Training Tale

This SENCO - Special Educational Needs Coordination course is designed for those interested in or who are currently in a Special Educational Needs Coordination role in the early years setting. This SENCO qualification provides learners with a thorough understanding of the roles and responsibilities of the Special Educational Needs Coordinator in early years setting. Learn about the strategies and techniques for assisting children and their families and gain in-depth knowledge of SEN codes of practice. The purpose of thiscourse is to help learners progress to further and higher education and develop new practical skills in health and social care. Learning Outcomes After completing this Special Educational Needs Coordination course, the learner will be able to: Understand the roles and responsibilities of the Special Educational Needs Coordinator in the early years setting. Understand the strategies and techniques for supporting children and their families. Increase knowledge of SEN codes of practice. Why Choose SENCO Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this SENCO - Special Educational Needs Coordination Course*** Course 01: SENCO - Special Educational Needs Coordination Course 02: Level 2 Certificate in Understanding Common Childhood Illnesses Affecting Children Course 03: Care and support for Vulnerable Children ***Other Benefits of this Course*** Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum Module 1: Roles and Responsibilities of the Special Educational Needs Coordinator in the Early Years Understand the principles, statutory guidance and legislation underpinning practice for children with Special Educational Needs and Disability (SEND) in an early years setting Understand the role of the Early Years Special Educational Needs Coordinator (SENCo) Understand partnership working for the Early Years SENCo Understand early identification and action for children with SEND Module 2: Strategies and Techniques for Supporting Children and Families Understand the graduated approach in an early years setting Understand English as an additional language (EAL) Understand Education, Health and Care (EHC) plans ------------------------- ***Level 2 Certificate in Understanding Common Childhood Illnesses Affecting Children Course Curriculum Module 1: Understand How to Provide a Safe and Healthy Environment for Babies and Young Children Module 2: Understand Common Childhood Illnesses Module 3: Understand Health Emergencies and Specific Health Conditions in an Early Years Setting ------------------------- ***Care and support for Vulnerable Children Course Curriculum Module 01: Introduction Module 02: The Rights of Children Module 03: Understanding the Distinction Between Vulnerability and Risk Module 04: Child in Crisis Module 05: Controlling The Issues Module 06: Available Services Module 07: History and Future Developments Assessment Method After completing each module of the Special Educational Needs Coordination, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this SENCO course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This SENCO - Special Educational Needs Coordination course is ideal for those already working in a SENCO - Special Educational Needs Coordination role as part of their Early Years Practitioner role or interested in doing so. This course is also suitable for childminders. Requirements There are no specific requirements for this Special Educational Needs Coordination course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This SENCO course is appropriate for those who want to work in the following fields: Health and social care Childhood studies Community, youth and families Social work Early years Primary teaching Nursing Certificates Certificate of completion Digital certificate - Included

SENCO - Special Educational Needs Coordination Course
Delivered Online On Demand2 hours
£12

SENCO : 'Special Educational Needs Coordination'

By Training Tale

This SENCO : Special Educational Needs Coordination course is designed for those interested in or who are currently in a SENCO role in the early years setting. This SENCO : Special Educational Needs Coordination qualification provides learners with a thorough understanding of the roles and responsibilities of the Special Educational Needs Coordinator in early years setting. Learn about the strategies and techniques for assisting children and their families and gain in-depth knowledge of SEN codes of practice. The purpose of this course is to help learners progress to further and higher education and develop new practical skills in health and social care. Learning Outcomes After completing this SENCOcourse, the learner will be able to: Understand the roles and responsibilities of the Special Educational Needs Coordinator in the early years setting. Understand the strategies and techniques for supporting children and their families. Increase knowledge of SEN codes of practice. Why Choose Special Educational Needs Coordination Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this SENCO : Special Educational Needs Coordination Bundle Course*** Course 01: SENCO : Special Educational Needs Coordination Course 02: Level 2 Certificate in Understanding Children and Young People's Mental Health Course Course 03: Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Awareness Training ***Other Benefits of this Bundle Course*** Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum Module 1: Roles and Responsibilities of the Special Educational Needs Coordinator in the Early Years Understand the principles, statutory guidance and legislation underpinning practice for children with Special Educational Needs and Disability (SEND) in an early years setting Understand the role of the Early Years Special Educational Needs Coordinator (SENCo) Understand partnership working for the Early Years SENCo Understand early identification and action for children with SEND Module 2: Strategies and Techniques for Supporting Children and Families Understand the graduated approach in an early years setting Understand English as an additional language (EAL) Understand Education, Health and Care (EHC) plans ------------------------- ***Level 2 Certificate in Understanding Children and Young People's Mental Health Course Course Curriculum Module 1: Understand Children and Young People's Mental Health in Context Module 2: Understand Factors Which May Affect Children and Young People's Mental Health Module 3: Understand Children and Young People's Mental Health Concerns Module 4: Understand the Impact of Children and Young people's Mental Health Concerns Module 5: Understand How to Support Children and Young People with Mental Health Concerns ------------------------- ***Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Awareness Training Course Curriculum Module 01: An Overview of CSE and CCE Module 02: CSE: Risk Factors, Warning Signs, and Consequences Module 03: A Closer Look to CCE Module 04: Best Practice for Responding to Concerns Assessment Method After completing each module of the Special Educational Needs Coordination, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this SENCO course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This SENCO : Special Educational Needs Coordination course is ideal for those already working in a SENCO role as part of their Early Years Practitioner role or interested in doing so. This course is also suitable for childminders. Requirements There are no specific requirements for this SENCO course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This SENCO : Special Educational Needs Coordination course is appropriate for those who want to work in the following fields: Health and social care Childhood studies Community, youth and families Social work Early years Primary teaching Nursing Certificates Certificate of completion Digital certificate - Included

SENCO : 'Special Educational Needs Coordination'
Delivered Online On Demand10 hours
£12

Basics of Statistics

5.0(5)

By Online Training Academy

A Basics of Statistics course is crucial in the modern world, offering a foundation in understanding and applying statistical concepts. Statistics is integral to various aspects of life and work, providing tools to analyze data, make informed decisions, and solve problems efficiently. Whether you are interpreting data from surveys, understanding market trends, or making business forecasts, statistics is indispensable. Learning statistics enhances your ability to critically evaluate information, a skill highly valued in many professions. In the UK, proficiency in statistics can significantly improve job prospects, with roles such as data analyst, statistician, and market researcher in high demand. Salaries for these positions can range from £30,000 to £50,000 annually. The field of statistics is growing rapidly, with a projected increase of 33% over the next decade, reflecting its importance in data-driven industries. By understanding charts, graphs, sampling, probability, central tendency, and dispersion, you gain a versatile skill set. This course not only boosts your career prospects but also equips you with analytical skills that are essential in today's data-centric world. Key Features: CPD Certified Basics of Statistics Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Statistics Module 02: Charts and Graphs Module 03: Sampling Module 04: Probability Module 05: Measuring Central Tendency Module 06: Measures of Dispersion Learning Outcomes Explain the fundamental concepts in statistics and their applications. Create and interpret various charts and graphs to visualize data. Understand different sampling methods and their significance in research. Calculate probabilities and apply them to real-world scenarios. Calculate and interpret measures of central tendency accurately. Analyze data variability using measures of dispersion. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basics of Statistics course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basics of Statistics. Moreover, this course is ideal for: Students aiming to grasp foundational statistical principles. Professionals needing statistical knowledge for data interpretation. Individuals pursuing academic or research careers in related fields. Anyone interested in understanding statistical methods and applications. Learners seeking to enhance data analysis skills. Requirements There are no requirements needed to enrol into this Basics of Statistics course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basics of Statistics course. Career path After finishing this Basics of Statistics course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basics of Statistics are: Data Analyst Research Assistant Statistician Market Researcher Financial Analyst Business Intelligence Analyst Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Basics of Statistics
Delivered Online On Demand1 hour 34 minutes
£10

Diploma in Domestic Violence & Abuse

By Training Tale

Domestic violence is often neglected because it occurs behind closed doors and is a social taboo that is rarely discussed. This has to stop, and the most effective way to deal with the problem is to raise awareness, educate people, and intervene at the earliest possible stage. This course will teach you how to recognise violence and abuse, who is most vulnerable, and how to assist both adult and child victims. Understanding domestic abuse and violence is the first step toward overcoming them. This Diploma in Domestic Violence & Abuse covers the fundamentals of domestic violence and abuse, including who is most vulnerable, the various types of domestic abuse, and how violence affects women and children. Through this course, you will also learn how to assist adults you suspect are victims of violence and advice on recognising the signs and approaching someone with sensitivity and confidence. Learning Outcomes After completing this course, the learner will be able to: Understand the fundamentals of violence & abuse. Understand the dynamics of violence. Gain a solid understanding of the impact of violence on victims. Know how to assess the risks of domestic violence and abuse of Children. Know how to help children recover from domestic abuse. Know how to support the victim and report incidents. Work with victims of domestic abuse. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. **Courses are included in this Diploma in Violence & Abuse Bundle Course Course 01: Diploma in Domestic Violence & Abuse Course 02: Mental Health Support Worker Course 03: Clinical Psychology Diploma ***Others Included of Diploma in Domestic Violence & Abuse bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Diploma in Violence & Abuse Course: Module 1: An Overview of Domestic Violence & Abuse Module 2: Understanding the Dynamics of Domestic Violence Module 3: How Does Domestic Abuse and Violence Begin Module 4: The Impact of Domestic Violence on Victims Module 5: The Impact of Domestic Violence on Children & Young People Module 6: Assessing the Risks of Domestic Violence and Abuses on Children Module 7: Helping Children Recover from Domestic Abuse Module 8: The Ways of Supporting the Victim and Reporting Incidents Module 9: Understanding the Process of Record Keeping Module 10: Working with Victims of Domestic Abuse ------------------- ***Mental Health Support Worker*** Module 01: An Overview of Mental Health Module 02: Mental Health Support Worker Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treating Mental Illness with Medication and Therapy Module 11: Laws Related to Mental Health Module 12: Mental Health System Module 13: The Participation of the Service User ------------------- ***Clinical Psychology Diploma*** Module 01: An Overview of Mental Health Module 02: Different Viewpoints in Psychology Module 03: Social Psychology Module 04: Utilising Cognitive Psychology Module 05: Understanding Childhood and Adolescent Psychiatric Disorders Module 06: Understanding Stress and Anxiety Disorders Module 07: Understanding Schizophrenia Module 08: Understanding Personality Disorders Module 09: Understanding Mood Disorders Module 10: Understanding Eating & Sleeping Disorders Module 11: Understanding Self-Harm and Suicide Module 12: Treating Mental Illness: Medication and Therapy Assessment Method After completing each module of the Diploma in Domestic Violence & Abuse, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Diploma in Domestic Violence & Abuse course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Diploma in Domestic Violence & Abuse course is ideal for anyone who works or wants to work with vulnerable people, especially if you work or volunteer in violence. Requirements Students who intend to enrol in this Diploma in Domestic Violence & Abuse course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Diploma in Domestic Violence & Abuse
Delivered Online On Demand21 hours
£12

Introduction to Contemporary Human Resource Management

5.0(5)

By Online Training Academy

The Contemporary Human Resource Management course provides a comprehensive overview of key HRM principles essential for navigating the complexities of the modern workplace. In today's dynamic business landscape, where talent acquisition, retention, and development are critical for organizational success, understanding concepts like Strategic Human Resource Management and Employee Hiring is paramount. Performance Management and Conflict Management modules equip individuals with tools to foster productivity and mitigate workplace disputes effectively. Moreover, learning about Health and Safety Management ensures compliance with regulations, safeguarding both employees and employers. Proficiency in HRM not only enhances one's professional capabilities but also opens doors to job opportunities in the UK, where demand for skilled HR professionals remains high. According to recent surveys, HR managers in the UK earn competitive salaries, with averages ranging from £30,000 to £50,000 annually. The advantages of this course are evident in the growing demand for HR professionals, with job opportunities expected to increase by 9% in the coming years. Acquiring HRM expertise is not just beneficial for career advancement but also for contributing positively to organizational success and employee well-being in today's evolving work environment. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Human Resource Management Module 02: Strategic Human Resource Management Module 03: Employee Hiring Module 04: Performance Management Module 05: Conflict Management Module 06: Health and Safety Management Learning Outcomes: Analyse key HRM concepts for effective workforce management and planning. Implement strategic HRM practices aligning with organizational goals and objectives. Demonstrate proficiency in employee recruitment and selection processes. Evaluate and enhance employee performance through strategic performance management techniques. Apply conflict resolution strategies within the framework of HRM policies. Implement health and safety protocols fostering employee well-being and compliance. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Human Resource Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Human Resource Management. Moreover, this course is ideal for: Aspiring HR professionals seeking foundational knowledge in HRM practices. Managers aiming to align HR strategies with organizational goals. Individuals transitioning to HR roles for career growth. Employees involved in recruitment, performance, and conflict management. Professionals responsible for health and safety compliance in organizations. Requirements There are no requirements needed to enrol into this Human Resource Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Human Resource Management course. Career path After finishing this Human Resource Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Human Resource Management are: HR Officer - £22K to 30K/year. Recruitment Consultant - £20K to 35K/year. Training Coordinator - £22K to 32K/year. Health and Safety Advisor - £25K to 40K/year. Employee Relations Manager - £30K to 45K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Contemporary Human Resource Management
Delivered Online On Demand1 hour 30 minutes
£10

Level 5 Mental Health First Aid Certification - CPD Certified

By Training Tale

Mental Health First Aid Certification Online Are you looking for a way to help those around you who might be struggling with mental health issues? You don't need to search any further! With our Mental Health First Aid: Level 5 Mental Health First Aid Certification course, you have the knowledge and abilities required to assist those in need. This comprehensive Mental Health First Aid: Level 5 Mental Health First Aid Certification course program addresses a broad range of mental health conditions and problems. From Level 5 Mental Health First Aid Certification will learn how to manage stress and many types of disorders. You will benefit from our Mental Health First Aid: Level 5 Mental Health First Aid Certification course by learning about technology, the workplace, and social perspectives on mental health. You will learn how to protect your mental health during the COVID-19 coronavirus outbreak in this Level 5 Mental Health First Aid Certification course as well. You will be an expert at handling diseases related to mental health once you complete this Mental Health First Aid: Level 5 Mental Health First Aid Certification course. Enroll in this Mental Health First Aid: Level 5 Mental Health First Aid Certification course as soon as possible in order to make sure you understand the key concepts and are able to apply what you've learned! Courses are included in this Mental Health First Aid: Level 5 Mental Health First Aid Certification Bundle Course Course 01: Level 5 Mental Health First Aid Certification Course 02: Level 2 Youth Work Certificate Course 03: Level 3 Dyslexia Awareness Special Offers of this Mental Health First Aid: Level 5 Mental Health First Aid Certification course This sports Mental Health First Aid: Level 5 Mental Health First Aid Certification course includes a FREE PDF Certificate. Lifetime access to this Mental Health First Aid: Level 5 Mental Health First Aid Certification course Instant access to this Mental Health First Aid: Level 5 Mental Health First Aid Certification course Get FREE Tutor Support from Monday to Friday in this Mental Health First Aid: Level 5 Mental Health First Aid Certification Course. [ Note: Free PDF certificate as soon as completing the Mental Health First Aid: Level 5 Mental Health First Aid Certification course] Level 5 Mental Health First Aid Certification Online Industry Experts Designed this Mental Health First Aid: Level 5 Mental Health First Aid Certification course into 16 detailed modules. Curriculum of Level 5 Mental Health First Aid Certification Module 01: An Overview of Mental Health Module 02: Mental Health First Aid: An Outline Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treatment of Mental Illness: Medication and Therapy Module 11: Mental Illness: Social Point of View Module 12: Relevant Legislation and Services Regarding Mental Health Module 13: Understanding Mental Health in the Workplace Module 14: Understanding Mental Health Crisis Module 15: Technology & Mental Health Module 16: Safeguarding Mental Health During Coronavirus (COVID-19) Outbreak Assessment Method of Mental Health First Aid Course After completing each module of the Mental Health First Aid: Level 5 Mental Health First Aid Certification course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Mental Health First Aid Course After completing the MCQ/Assignment assessment for this Mental Health First Aid: Level 5 Mental Health First Aid Certification course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Mental Health First Aid: Level 5 Mental Health First Aid Certification course This Mental Health First Aid: Level 5 Mental Health First Aid Certification course is suitable for those interested in obtaining a Diploma in Mental Health First Aid. Special Note: Our Mental Health First Aid Certification Course is not a regulated course. If You want to get qualified, you can consider the following options: RQF Mental Health Awareness NVQ Level 3 Mental Health FAA Level 1 in Awareness for Mental Health (RQF) Level 3 Certificate in Understanding Mental Health (RQF) NCFE CACHE Level 2 Certificate in Understanding Children and Young People's Mental Health Level 3 Certificate in Understanding Mental Health (RQF) FAA Level 2 in Awareness for Mental Health (RQF) NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace Level 2 Award in Safeguarding and Protecting Children and Young People (RQF) Level 2 Certificate in Mental Health Awareness (RQF) Requirements Mental Health First Aid: Level 5 Mental Health First Aid Certification course Students who intend to enrol in this Mental Health First Aid: Mental Health First Aid course must meet the following requirements: Mental Health First Aid: Good command of the English language Mental Health First Aid: Must be vivacious and self-driven Mental Health First Aid: Basic computer knowledge Mental Health First Aid: A minimum of 16 years of age is required Career path Mental Health First Aid: Level 5 Mental Health First Aid Certification course Certificates Certificate of completion Digital certificate - Included

Level 5 Mental Health First Aid Certification - CPD Certified
Delivered Online On Demand24 hours
£12

Call Centre & Customer Service Training

5.0(5)

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand1 hour 54 minutes
£10

Domestic Violence & Abuse Awareness Diploma

By Training Tale

Domestic violence is often neglected because it occurs behind closed doors and is a social taboo that is rarely discussed. This has to stop, and the most effective way to deal with the problem is to raise awareness, educate people, and intervene at the earliest possible stage. This course will teach you how to recognise domestic violence and abuse, who is most vulnerable, and how to assist both adult and child victims. Understanding domestic abuse and violence is the first step toward overcoming them. This Domestic Violence & Abuse Awareness Diploma covers the fundamentals of violence and abuse, including who is most vulnerable, the various types of domestic abuse, and how domestic violence affects women and children. Through this course, you will also learn how to assist adults you suspect are victims of violence and advice on recognising the signs and approaching someone with sensitivity and confidence. Learning Outcomes After completing this course, the learner will be able to: Understand the fundamentals of violence & abuse. Understand the dynamics of violence. Gain a solid understanding of the impact of violence on victims. Know how to assess the risks of violence and abuse of Children. Know how to help children recover from domestic abuse. Know how to support the victim and report incidents. Work with victims of domestic abuse. Why Choose Domestic Violence and Abuse Awareness Diploma Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. **Courses are included in this Domestic Violence & Abuse Awareness Diploma Course Course 01: Domestic Violence & Abuse Awareness Diploma Course 02: Level 5 Mental Health First Aid Certification Course 03: Mental Health Support Worker ***Others Included of Domestic Violence & Abuse Awareness Diploma Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Violence & Abuse Awareness Diploma Course: Module 1: An Overview of Domestic Violence & Abuse Module 2: Understanding the Dynamics of Domestic Violence Module 3: How Does Domestic Abuse and Violence Begin Module 4: The Impact of Domestic Violence on Victims Module 5: The Impact of Domestic Violence on Children & Young People Module 6: Assessing the Risks of Domestic Violence and Abuses on Children Module 7: Helping Children Recover from Domestic Abuse Module 8: The Ways of Supporting the Victim and Reporting Incidents Module 9: Understanding the Process of Record Keeping Module 10: Working with Victims of Domestic Abuse ------------------- ***GIFT Courses: ------------------- ***Mental Health Support Worker*** Module 01: An Overview of Mental Health Module 02: Mental Health Support Worker Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treating Mental Illness with Medication and Therapy Module 11: Laws Related to Mental Health Module 12: Mental Health System Module 13: The Participation of the Service User ------------------- ***Level 5 Mental Health First Aid Certification*** Module 01: An Overview of Mental Health Module 02: Mental Health First Aid: An Outline Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treatment of Mental Illness: Medication and Therapy Module 11: Mental Illness: Social Point of View Module 12: Relevant Legislation and Services Regarding Mental Health Module 13: Understanding Mental Health in the Workplace Module 14: Understanding Mental Health Crisis Module 15: Technology & Mental Health Module 16: Safeguarding Mental Health During Coronavirus (COVID-19) Outbreak Assessment Method After completing each module of the Domestic Violence & Abuse Awareness Diploma, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Domestic Violence & Abuse Awareness Diploma course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Domestic Violence & Abuse Awareness Diploma course is ideal for anyone who works or wants to work with vulnerable people, especially if you work or volunteer in domestic violence. Requirements There are no specific requirements for this Domestic Violence & Abuse Awareness Diploma course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Abuse Awareness Diploma course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Domestic Violence & Abuse Awareness Diploma
Delivered Online On Demand18 hours
£12

Strategies for Corporate Relations

5.0(5)

By Online Training Academy

In today's interconnected corporate landscape, mastering Corporate Relations is indispensable for career success. This course equips you with vital skills like effective communication, building professional networks, and managing conflicts-all crucial for navigating the complexities of modern workplaces. Understanding Corporate Relationship Goals and mastering Corporate Etiquette are foundational, fostering trust and rapport while enhancing collaboration and teamwork. Such competencies not only enrich daily interactions but also elevate professional credibility, making you highly desirable to UK employers seeking adept Corporate Relations professionals. With increasing demand in this sector, job opportunities are plentiful, offering competitive salaries commensurate with expertise. Embracing these modules not only prepares you for lucrative career prospects but also ensures you stay relevant in a field where opportunities are growing steadily. In essence, this course empowers you to thrive in corporate environments, shaping a successful and fulfilling professional journey. Key Features: CPD Certified Strategies for Corporate Relations Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Corporate Relationship Goals Module 02: Basics of Corporate Etiquette Module 03: Understanding Effective Communication Module 04: Cross-Cultural Communication Module 05: Establishing Trust and Rapport Module 06: Collaboration and Teamwork Module 07: Managing Difficult Conversations and Conflict Module 08: Building Professional Networks and Alliances Module 09: Sustaining Long-Term Relationships and Success Learning Outcomes: Craft corporate strategies aligning with relationship goals for organizational success. Apply corporate etiquette principles in diverse professional settings effectively. Master the nuances of effective communication for impactful corporate interactions. Navigate cross-cultural communication challenges, fostering global collaboration and understanding. Develop skills in establishing trust and rapport crucial for professional relationships. Strengthen collaboration and teamwork abilities within corporate environments for enhanced productivity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Corporate Relations course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Corporate Relations. Moreover, this course is ideal for: Professionals seeking advanced corporate relationship management skills. Business executives aiming to enhance cross-cultural communication and collaboration. Team leaders focused on conflict resolution and effective communication strategies. Individuals aspiring to build and expand professional networks and alliances. Those desiring expertise in sustaining long-term relationships for sustained success. Requirements There are no requirements needed to enrol into this Corporate Relations course. We welcome individuals from all backgrounds and levels of experience to enrol into this Corporate Relations course. Career path After finishing this Corporate Relations course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Corporate Relations are: Corporate Communications Specialist - £30K to 45K/year Business Development Manager - £35K to 60K/year HR Relationship Manager - £30K to 50K/year International Sales Executive - £25K to 45K Public Relations Officer - £25K to 40K Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Strategies for Corporate Relations
Delivered Online On Demand2 hours 6 minutes
£10

Building Your Own Computer Online Course

5.0(5)

By Online Training Academy

In the modern world, having the skills to build your own computer is increasingly vital. The "Building Your Own Computer Online Course" provides a comprehensive curriculum to meet this need. Starting with an Introduction to Computer & Building PC, the course covers an Overview of Hardware and Parts, Building the Computer, Input and Output Devices, Software Installation, Computer Networking, Building a Gaming PC, and Maintenance of Computers. The importance of learning to build computers cannot be overstated; it empowers individuals with the knowledge to customize and troubleshoot their own systems, ensuring optimal performance and cost savings. Key benefits include a deep understanding of hardware components, the ability to build high-performance gaming PCs, and skills in maintaining and networking computers. This course offers advantages such as practical, hands-on experience and the confidence to handle various computer-related tasks independently. Enroll in this course to gain essential knowledge and become proficient in the growing sector of Building Computers. Key Features: CPD Certified Building Your Own Computer Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Computer & Building PC Module 02: Overview of Hardware and Parts Module 03: Building the Computer Module 04: Input and Output Devices Module 05: Software Installation Module 06: Computer Networking Module 07: Building a Gaming PC Module 08: Maintenance of Computers Learning Outcomes: Identify essential computer hardware components for building a PC. Assemble a computer system following step-by-step instructions accurately. Demonstrate proficiency in installing software on a newly built computer. Understand the function and connectivity of input and output devices. Implement basic computer networking configurations and troubleshooting techniques. Perform routine maintenance tasks to ensure the longevity of computer systems. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Building Your Own Computer course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Building Your Own Computer. Moreover, this course is ideal for: Beginners interested in understanding computer hardware assembly. Enthusiasts keen on building custom computers tailored to their needs. Individuals aspiring to enhance their knowledge of computer maintenance. Gamers looking to build high-performance gaming rigs from scratch. Tech enthusiasts wanting to explore computer networking and software installation. Requirements There are no requirements needed to enrol into this Building Your Own Computer course. We welcome individuals from all backgrounds and levels of experience to enrol into this Building Your Own Computer course. Career path After finishing this Building Your Own Computer course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Building Your Own Computer are: IT Support Technician - £20K to 35K/year. Computer Hardware Engineer - £25K to 50K/year. Network Administrator - £22K to 45K/year. Systems Analyst - £30K to 55K/year. Cybersecurity Analyst - £30K to 60K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Building Your Own Computer Online Course
Delivered Online On Demand1 hour 54 minutes
£10