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2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

***Limited Time Exclusive Bundle*** Life Just Got Better This Summer ! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Copywriting and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Copywriting bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Copywriting, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bundle Consists of the following Premium courses: Course 01: Advanced Diploma in Copywriting Course 02: Proofreading & Copyediting Course 03: Creative Writing Training Program for Writers Course 04: Content Management Course 05: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 06: Business Writing: Influence Your Readers Course 07: MS Word Diploma Course 08: Touch Typing Essentials Course 09: Writing Short Story Training Course 10: IELTS Writing Task 2 Masterclass Course 11: Creative Thinking for Everyday Life Course 12: Effective Communication Skills Course 13: Freelancing on UpWork Course 14: Time Management Benefits you'll get choosing Apex Learning for this Copywriting: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of the Bundle Course 01: Advanced Diploma in Copywriting Introduction Basics of Copywriting Eye-Catching Headlines Attention-Grabbing Advertisements Essential Copywriting Skills Online Copywriting Press Related Copywriting Print Media Copywriting Copywriting for Mainstream Media Copywriting for Other Media How to Write Better Copy Creative Copywriting and Some Impactful Samples Responsibilities and Necessary Skills of a Copywriter Final Tips Course 02: Proofreading & Copyediting Proofreading Basics Applying the Style Guide Spelling and Grammar Proofreading on Paper Proofreading On-Screen Copy-Editing Basics Copy-Editing - The Use of Language Copy-Editing - Checking Accuracy and Facts Copy-Editing - The Beginning and The End Copy-Editing - Legal Checks Finding Work and Developing Your Career Course 03: Creative Writing Training Program for Writers Creative Writing Course: Writing Storybooks For Children Introduction Coming Up With Ideas The Mechanics of Writing Important Technical Issues Types of Children's Books Advanced Fiction Techniques Conclusion Creative Writing Course - Short Stories Introduction Foreword Part One: Mindset Part Two: The Basics Part Three: Construction Time Introduction to Scrivener Part Four: Writing Your Story Part Five: Submitting Your Work 6 Lectures 03. Creative Writing Course - Fiction 04. Creative Writing Course - Horror 05. Creative Writing Course - Novel 06. Creative Writing Course - Thriller 07. Diploma in Drama and Comedy Writing Course 04: Content Management Introduction to Content Management Content Management System (CMS) Basics of Content Management Systems Content Strategy Content Marketing Content Marketing Tools and Tactics Content Marketing Strategy Course 05: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Course 06: Business Writing: Influence Your Readers What the Reader Wants from Your Writing Cognitive Cost How to Summarise Your Material The Reader Response Model How People Read Part -1 How People Read Part -2 Language Secrets that Help You Connect with the World Course 07: MS Word Diploma Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Course 08: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K How to type the letters S and L How to type the letter A and ; (semicolon) How to type the letters E and I How to type the letters R and U How to type the letters T and O How to type CAPITAL letters How to type the letter C and , (Comma) How to type the letters G and H How to type the letters N and V How to type the letters W and M How to type the letters Q and P How to type the letters B and Y How to type the letters Z and X How to type Colon and Semicolon How to type Full Stop and Comma How to type Question Mark and Exclamation Mark How to type Dash, Parentheses and Quotation Marks Course 09: Writing Short Story Training Introduction Foreword Part One: Mindset Part Two: The Basics Part Three: Construction Time Introduction to Scrivener Part Four: Writing Your Story Part Five: Submitting Your Work 6 Lectures Course 10: IELTS Writing Task 2 Masterclass Introduction Ingredients Recipe Cooking- Putting It All Together Course 11: Creative Thinking for Everyday Life Course Structure Introduction Mind Tuning Techniques I Techniques II Techniques III Conclusion Course 12: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 13: Freelancing on UpWork Introduction & Overview Setting Up Your UpWork Profile Submitting Proposals To Jobs Pricing, Upgrading & Closing Sales Conclusion Course 14: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 155 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Copywriting is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

------------------------NEW YEAR SALE ENDS TODAY------------------------ Give a compliment to your career and take it to the next level. This Insurance Broker Training will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Insurance Broker Trainingbundle will help you stay ahead of the pack. Throughout the Insurance Broker Trainingprogramme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Insurance Broker Training course, you will get 11 premium courses, an originalHardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Insurance Broker Training Bundle Consists of the following Premium courses: Course 01: Insurance Broker Training Level 3 Course 02: Stakeholder Management Course 03: Stocks, Shares and Forex Trading - Level 2 Course 04: Sage 50 Training Course 05: GDPR Data Protection Level 5 Course 06: Anti Money Laundering (AML) Regulation for AML Officers Diploma Course 07: Compliance & Business Risk Management Course 08: Applied Business Analysis Diploma Course 09: Level 3 Tax Accounting Course 10: Financial Investigator Course 11: Effective Communication Skills Enrol now in Insurance Broker Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Insurance Broker Trainingexpertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous certifications required for enrolment on this Insurance Broker Training. It is available to all students, of all academic backgrounds. Requirements This Insurance Broker Training course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors.

In Today's competitive world, sales management task is very demanding and challenging and therefore three 'key components' particularly require close attention for developing individuals, building the team and accomplishing the task. The Sales Management course is intended to prepare and enable sales managers to rouse their staff and build an effective, dynamic sales team. This course will orient you on sales and relationship management, a very important aspect of business - one that going forward, will help you in your career. It also covers the fundamentals of marketing and consumer behavior, advertising, public relations, direct marketing, sales promotion and much more. Course Highlights Certified Diploma in Sales Communication Strategies is an award-winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Diploma in Sales Communication Strategies into several 7 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3.00 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Diploma in Sales Communication Strategies Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment, and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Certified Diploma in Sales Communication Strategies Communication Basics FREE 00:30:00 The Importance Of Self Esteem FREE 00:30:00 Oral Communication Skills Certificate 00:30:00 Written Communication Techniques 00:30:00 The Importance Of Body Language 00:30:00 Public Speaking Tips 00:30:00 How Bad Communication Damages Your Business 00:30:00 Reference Book Marketing Communications 00:00:00 Mock Exam Mock Exam - Certified Diploma in Sales Communication Strategies 00:20:00 Final Exam Final Exam - Certified Diploma in Sales Communication Strategies 00:20:00

Tired of browsing and searching for a Team Leader course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Team Leader bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Team Leadercourse that will enhance your skills and prepare you for the competitive job market. Also, ourexperts are available for answering your queries on Team Leaderand help you along your learning journey. Advanced audio-visual learning modules of these Team Leader courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Team Leader, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Team Leader Bundle Consists of the following Premium courses: Course 01: Leadership & Management Diploma Course 02: Team Building Masterclass Course 03: Equality and Diversity Course 04: Conflict Management Course 05: Influencing and Negotiating Course 06: Diploma in Lean Leadership and Change Management Course 07: Leadership and Management Training Course Course 08: Leadership Skills for The Future Course 09: Effective Listening Skills for Leaders Course 10: Coaching Leaders for Success Course 11: Cross-Cultural Awareness Training Course 12: Effective Communication Skills Diploma Course 13: Motivation Skills Course 14: Problem Solving and Decision Making Enrol now in Team Leader to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Team Leaderexpertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Team Leader bundle. Requirements Our Team Leader course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Team Leader expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Leadership & Management Diploma) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Leadership & Management Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

20 in 1 Exclusive Health & Social Care Bundle Give a compliment to your career and take it to the next level. This Health & Social Care bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Health & Social Care skills for your next job or elevate your skills for your next promotion, this Health & Social Care bundle will help you stay ahead of the pack. Throughout the Health & Social Care programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Health & Social Care course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Health & Social Care Bundle Consists of the following Premium courses: Course 01: Health and Social Care Level 2 Course 02: Healthcare Assistant Training Course 03: Social Care and Health Care Safeguarding for Vulnerable Adults Course 04: Safeguarding Children Level 3 Course 05: Public Health Course 06: Medical Law Course 07: Mental Health with Positive Psychology Course 08: Safe Handling of Medicines Course 09: COSHH Awareness Level 3 Course 10: Understanding Nutrition and Health Level 4 Course 11: Childcare and Nutrition Course 12: GDPR in Healthcare Course 13: Social and Emotional Development for Early Childhood Course 14: Understanding Autism Awareness and Diagnosis Level 2 Course 15: Care Certificate in Child Development, Psychology and Protection Course 16: Adult Nursing Diploma Course 17: Psychology & Treatment of Addiction Course 18: English for Healthcare Course 19: Health, Safety & Laws at Workplace | Online Course Course 20: Communication Skills in Health and Social Care Enrol now in Health & Social Care to advance your career, and use the premium study materials from Apex Learning. The Health & Social Care bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Health & Social Care expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Health & Social Care from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Health and Social Care Level 2: Previously it was £10) CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Health & Social Care bundle. Requirements This Health & Social Care course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the Health and Social Care Level 2 course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The Travel and Tourism is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Travel and Tourism consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Travel and Tourism - Updated Version Introduction to Travel and Tourism 00:12:00 Tourism Products and Services 00:13:00 Tour Operating and Travel Retailing 00:15:00 Marketing in Travel and Tourism 00:11:00 Developing Communication Skills 00:13:00 Customer Service and Satisfaction 00:11:00 Crisis and Visitor Attraction Management 00:21:00 Transport Management Procedure 00:14:00 Tourism in the New Normal World/Post-COVID Travel Destinations 00:20:00 Sustainable Tourism 00:09:00 Public Awareness Campaigns 00:11:00 Brexit and Its Impact on the Tourism Industry 00:27:00 Travel and Tourism Issues to Contend With 00:15:00 Human Resource Management in Travel Industry 00:15:00 Travel and Tourism - Old Version Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:05:00 Module 2: Tourism Products and Services Tourism Products and Services 00:05:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:07:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:05:00 Module 5: Developing Communication Skills Developing Communication Skills 00:05:00 Module 6: Customer Service and Satisfaction Customer Service and Satisfaction 00:05:00 Module 7: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:08:00 Module 8: Transport Management Procedure Transport Management Procedure 00:06:00 Module 9: Tourism in the New Normal World/ Post COVID Travel Destinations Tourism in the New Normal World/Post-COVID Travel Destinations 00:07:00 Module 10: Sustainable Tourism Sustainable Tourism 00:05:00 Module 11: Public Awareness Campaigns Public Awareness Campaigns 00:05:00 Module 12: Brexit and its Impact on Tourism Industry Brexit and Its Impact on the Tourism Industry 00:10:00 Module 13: Travel and Tourism Issues to Contend with Travel and Tourism Issues to Contend With 00:06:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Level 7 Diploma (FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificate| 150 CPD Points| CPD & CiQ Accredited