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Register on the Leadership and Management today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Leadership and Management is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Leadership and Management Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Leadership and Management, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Introduction to The Course Introduction to the Course 00:03:00 Module 01: Understanding Management and Leadership Understanding Management and Leadership 00:42:00 Module 02: Leadership Theories Leadership Theories 00:27:00 Module 03: Improving Management and Leadership Performance Improving Management and Leadership Performance 00:17:00 Module 04: High Performance Teams High Performance Teams 00:34:00 Module 05: Motivating Employees Motivating Employees 00:28:00 Module 06: Organisational Skills Organisational Skills 00:28:00 Module 07: Talent Management Talent Management 00:39:00 Module 08: Succession Planning Succession Planning 00:26:00 Module 09: Business Process Management Business Process Management 00:30:00 Module 10: Communication Skills Communication Skills 00:29:00 Module 11: Negotiation Techniques Negotiation Techniques 00:17:00 Module 12: Managing Meetings and Giving Feedback Managing Meetings and Giving Feedback 00:24:00 Module 13: Managing Change Managing Change 00:24:00 Module 14: Time Management Time Management 00:39:00 Module 15: Stress Management Stress Management 00:17:00 Module 16: Emotional Intelligence in Leadership Emotional Intelligence in Leadership 00:34:00 Module 17: Managing Conflict Managing Conflict 00:24:00 Module 18: Dealing with Office Politics Dealing with Office Politics 00:36:00 Module 19: Risk Management Risk Management 00:37:00 Module 20: Corporate Responsibility and Ethics Corporate Responsibility and Ethics 00:16:00 Module 21:Microsoft Word, Excel, PowerPoint Microsoft Word 08:06:00 Microsoft Excel 03:59:00 Microsoft PowerPoint 08:24:00 A Recap to the Course Recap - Leadership and Management 00:00:00 Assessment Assignment - Leadership and Management 00:00:00 Recommended Materials Workbook - Leadership and Management 06:55:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

With a single payment you will gain access to HR Advisor and Recruitment Training Diploma including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Learn how to advise about HR policies and help enhance HR processes by enrolling in our exclusively designed HR Advisor and Recruitment Training Diploma course. This course is packed with all the knowledge and skills required to encourage staff development and play an important role in a reputed organisation's human resource department. The course navigates your HR career path. After successful completion, you will be more than capable of weighing in on recruitment decisions, overseeing the performance management cycle, dealing with underperformers, ensuring health and safety in the workplace, and more. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. HR Advisor and Recruitment Training Diploma will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. HR Advisor and Recruitment Training Diploma has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take HR Advisor and Recruitment Training Diploma is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Training Diploma: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home What other courses are included with this Training? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Curriculum ***HR Advisor and Recruitment Training Diploma*** Module 01: Introduction to Human Resource Module 02: Employee Recruitment and Selection Procedure Module 03: Employee Training and Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Ensuring Health and safety at the Workplace Module 08: Employee Termination Module 09: Employer Record and Statistics Module 10: Essential UK Employment Law How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Training . It is available to all students, of all academic backgrounds. Requirements Our HR Advisor and Recruitment Training Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Corporate and Business Finance Optimisation bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The Corporate and Business Finance Optimisation related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Corporate and Business Finance Optimisation bundle will help you build a solid foundation to become a proficient worker in the sector. This Corporate and Business Finance Optimisation Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :Financial Consultant Training Course 02 :Making Budget & Forecast Course 03 :Business Model Canvas for Business Plan Course 04 :Dealing With Uncertainity: Make Budgets and Forecasts Course 05 :Financial Modeling Using Excel Course 06 :Debt Management - Online Course Course 07 :Financial Management Course 08 :Financial Statements Fraud Detection Training Course 09 :Anti-Money Laundering (AML) Training Course 10 :Document Control Course 11 :Corporate & Strategic Communication Skills for Managers Course 12 :Excel Vlookup, Xlookup, Match and Index Course 13 :Basic Data Analysis Course 14 :Pension UK Course 15 :GDPR Course 16 :Bookkeeper Training Course Course 17 :Xero Accounting and Bookkeeping Online Course 18 :Quickbooks Online Course 19 :Sage 50 Accounts Course 20 :Commercial Law Course 21 :UK Tax Accounting Course 22 :Cost Control & Project Scheduling Course 23 :Dynamic Excel Gantt Chart and Timelines Course 24 :Understanding Financial Statements and Analysis Course 25: Financial Reporting Course 26: Learn to Read, Analyse and Understand Annual Reports Course 27: Accounting Basics Course 28: Excel Pivot Tables for Data Reporting Course 29: Personal Productivity Course Course 30: Time Management Training - Online Course 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Course 06 :Business English Perfection Course Course 07 :Networking Skills for Personal Success Course 08 :Boost Your Confidence and Self-Esteem Course 09 :Public Speaking Training Course 10 :Learn to Fight Procrastination Learning Outcome This tailor-made Corporate and Business Finance Optimisation bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Corporate and Business Finance Optimisation Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Corporate and Business Finance Optimisation bundle! This bundle is also ideal for professionals looking for career advancement. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Corporate and Business Finance Optimisation Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

14 in 1 "Account Manager Training" Bundle only at £79 Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Account Manager Training course you are looking for? Can't find the complete Training package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Account Manager Training and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Account Manager Training and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn Account Manager Training at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Account Manager Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These Account Manager Training certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bundle Consists of the following Premium courses: Course 01: Accountancy Course 02: Managerial Accounting Masterclass Course 03: Level 3 Tax Accounting Course 04: Theory of Constraints, Throughput Accounting and Lean Accounting Course 05: Internal Audit Training Diploma Course 06: Level 3 Xero Training Course 07: Diploma in Quickbooks Bookkeeping Course 08: UK Tax Reforms and HMRC Legislation Course 09: Self Assessment Tax Return Filing UK Course 10: Companies House Filing UK Course 11: Payroll Management - Diploma Course 12: Team Management Course 13: Business Analysis Level 3 Course 14: Microsoft Excel Training: Depreciation Accounting Enrol now to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning for this Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum Course 01: Accountancy Introduction to Accounting The Role of an Accountant Accounting Concepts and Standards Double-Entry Bookkeeping Balance Sheet Income statement Financial statements Cash Flow Statements Understanding Profit and Loss Statement Financial Budgeting and Planning Auditing Course 02: Managerial Accounting Masterclass Section 01 Manaerial Accounting Defined Financial Accounting Compared to Managerial Accounting Trends Foundation Concepts part 1 Foundation Concepts part 2 Foundation Concepts part 3 Section 02 Process costing vs Job Cost Job cost part 1 Job cost part 2 Allocating costs to multiple products Departmental Overhead Rate Activity Based Costing Section 03 Cost Behavior Cost Behavior Continued Break Even Point Break Even Point Changes Sales Mix Pricing Short Term Decisions Section 04 Budgeting Intro Budgetin continued Operating Budgets Cash Budget Budgeted Balance Sheet Performance Evaluation Performance Evaluation Cont p1 Performance Evaluation Cont p2 Standards Standard Costs Continued Section 05 Capital Investment Decisions Capital Investment Analysis Course 03: Level 3 Tax Accounting Tax System and Administration in the UK Tax on Individuals National Insurance How to Submit a Self-Assessment Tax Return Fundamentals of Income Tax Advanced Income Tax Payee, Payroll and Wages Capital Gain Tax Value Added Tax Import and Export Corporation Tax Inheritance Tax Double Entry Accounting Management Accounting and Financial Analysis Career as a Tax Accountant in the UK Course 04: Theory of Constraints, Throughput Accounting and Lean Accounting The Theory of Constraints and Throughput Accounting Lean Accounting Part 1 Lean Accounting Part 2 Summary and Lean Accounting Assignment Course 05: Internal Audit Training Diploma Auditing as a Form of Assurance Internal Audit Procedures Technology-based Internal Audit Internal Control and Control Risk Audit Interviews Reporting Audit Outcome UK Internal Audit Standards Career as an Auditor Course 06: Level 3 Xero Training Introduction Getting Started Invoices and Sales Bills and Purchases Bank Accounts Products and Services Fixed Assets Payroll VAT Returns Course 07: Diploma in Quickbooks Bookkeeping Getting prepared - access the software and course materials Getting started Setting up the system Nominal ledger Customers Suppliers Sales ledger Purchases ledger Sundry payments Sundry receipts Petty cash VAT - Value Added Tax Bank reconciliation Payroll / Wages Reports Tasks Course 08: UK Tax Reforms and HMRC Legislation Module 01 Introduction The Requirements The Timeline Module 02 Planning Checklist Getting & Providing Support - Things to Consider Changes ahead for accounting firms Conclusion and Next Steps Course 09: Self Assessment Tax Return Filing UK Module 01 Introduction to Self Assessment Logging into the HMRC System Fill in the Self Assessment Return Module 02 Viewing the Calculation Submitting the Assessment Conclusion Course 10: Companies House Filing UK Module 01 Background to CH Filing Filing the Possibilities Second Attempt Explanation of Guidance Notes second attempt Module 02 Filing Megzina 2015 Filing Booglez 2015 Email confirmation Booglez and Megz Email confirmation Email confirmation Megzina Course 11: Payroll Management - Diploma Sage 50 Payroll for Beginners Payroll Basics Company Settings Legislation Settings Pension Scheme Basics Pay Elements The Processing Date Adding Existing Employees Adding New Employees Payroll Processing Basics Entering Payments Pre-Update Reports Updating Records e-Submissions Basics Process Payroll (November) Employee Records and Reports Editing Employee Records Process Payroll (December) Resetting Payments Quick SSP An Employee Leaves Final Payroll Run Reports and Historical Data Year-End Procedures Sage 50 Payroll Intermediate Level The Outline View and Criteria Global Changes Timesheets Departments and Analysis Holiday Schemes Recording Holidays Absence Reasons Statutory Sick Pay Statutory Maternity Pay Student Loans Company Cars Workplace Pensions Holiday Funds Roll Back Passwords and Access Rights Options and Links Linking Payroll to Accounts Course 13: Business Analysis Level 3 Introduction to Business Analysis Business Processes Business Analysis Planning and Monitoring Strategic Analysis and Product Scope Solution Evaluation Investigation Techniques Ratio Analysis Stakeholder Analysis and Management Process Improvement with Gap Analysis Documenting and Managing Requirements Career Prospect as a Business Analyst in the UK Course 14: Microsoft Excel Training: Depreciation Accounting Introduction Depreciation Amortization and Related Terms Various Methods of Depreciation and Depreciation Accounting Depreciation and Taxation Master Depreciation Model Conclusion CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle including- Students Graduates Job Seekers Job Holders Requirements Our Account Manager Training is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Accountancy) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Accountancy) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Segment One and Two of this series covered important aspects internal auditors should be aware of in relation to the Institute of Internal Auditors (IIA) Attribute Standards and the elements of the Performance Standards that related to managing the internal audit function and the nature of work for internal audit. The final elements of the Performance Standards provide internal auditors with a relevant framework to properly execute engagements. It is critical internal auditors have an understanding of the various aspects of the audit and the framework outlined by the IIA. Although the Standards do provide specific templates on the elements that should be evaluated in each stage of the audit, they provide critical guidance on requirements internal auditors should consider during the various phases. Understanding and following this guidance will ensure audit engagements are executed consistently and effectively. This segment is designed to delve deeper into the Performance Standards as they relate to conducting internal audit projects. This includes: Engagement Planning Performing the Engagement Communicating Results Monitoring Progress Communicating the Acceptance of risks Learning Objectives Explore elements of planning the audit engagement. Identify methods for appropriately executing the audit engagement. Identify methods of communicating results to management and the board. Discover the requirements for monitoring audit issues. Recognize methods for communicating the acceptance of risk. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction and Overview Introduction to Applying the llA Standards to Meet Your Organization's Needs Part 3 00:05:00 Managing the Internal Audit Function 00:11:00 Challenges Managing Internal Audit 00:11:00 Alternative Effective Management 00:11:00 Planning 00:08:00 Planning Challenges 00:10:00 Planning Alternatives 00:11:00 Recourse Management 00:09:00 Procedures and Coordination 00:07:00 Management and the Board 00:10:00 External Service Providers 00:08:00 Nature of Work 00:15:00 Risk Management and Controls 00:15:00 Conclusion Summary 00:02:00 Supplementary Resources Supplementary Resources - Internal Audit Standards - Executing the Audit Engagement 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses with Certificates | Installment Options

Looking to enhance your skills and boost your career prospects in the business industry? Look no further than the Level 2 Certificate in Business Improvement Techniques course! This course is designed to provide you with the fundamental skills needed to improve business performance and productivity. You will learn how to identify problems, analyse data, and implement solutions to optimise business processes and drive growth. The curriculum of this course covers a range of topics including Lean principles, Six Sigma methodologies, and process mapping techniques. You will also gain knowledge on quality control, project management, and continuous improvement. The Level 2 Certificate in Business Improvement Techniques is ideal for those looking to start or progress their career in the business sector. Whether you are new to the industry or looking to enhance your existing skills, this course will equip you with the knowledge and confidence to excel in your role. Learning outcomes: Develop an understanding of business development and succession planning strategies to support organizational growth and stability. Apply process management techniques to improve efficiency and productivity in the workplace. Analyze supply chain management processes and identify opportunities for improvement. Plan and forecast operations using appropriate tools and methods to ensure effective resource allocation. Develop skills in communication, negotiation, and conflict management to facilitate effective team leadership and collaboration. Upon completion of this course, you will have gained a valuable qualificate that will enhance your employability and demonstrate your commitment to continuous learning and development. You will also be able to apply the skills and knowledge learned in this course to real-world business scenarios, making you a valuable asset to any organisation. Invest in your future and enrol in the Level 2 Certificate in Business Improvement Techniques course today. This Level 2 Certificate in Business Improvement Techniques course covers a comprehensive range of modules aimed at equipping individuals with the necessary skills to improve business performance. The course covers various topics such as business development, process management, supply chain management, procurement, project management, and quality management, among others. Additionally, the course provides training in essential management skills such as leadership, conflict resolution, and talent management. Learners will also gain proficiency in negotiation techniques, communication skills, and business etiquette, among others. This course is ideal for individuals seeking to improve their business performance and advance their careers in management or business administration. Curriculum Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) Module 16: Generating Solutions (II) Module 17: Analyzing Solutions Module 18: Selecting a Solution Module 19: Negotiation Techniques Module 20: Communication Skills Module 21: Skills of an Effective Administrator Module 22: What is Marketing? Module 23: Common Marketing Types (I) Module 24: Common Marketing Types (II) Module 25: Conflict Management Module 26: Talent Management Module 28: Managing Risk and Recovery Module 27: Time Management Module 29: Business Etiquette Certificate After completing this course, you will get a Free PDF certificate, which is CPD Quality Standards Certified. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Level 2 Certificate in Business Improvement Techniques is suitable for individuals who are interested in developing their skills and knowledge in business improvement techniques. It is also appropriate for those who are currently working in a business environment and wish to enhance their understanding of processes and productivity. Please Note: This is not a regulated course. To get professional qualification, you can choose any of the following: Level 2 Certificate in Lean Organisation Management Techniques (RQF) Level 2 Certificate in Business Improvement Techniques (RQF) Level 2 NVQ Diploma in Business Improvement Techniques (RQF) Level 2 Certificate in Team Leading (RQF) Level 2 Certificate in Business Administration (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Sales and Marketing (RQF) Level 2 Certificate in Digital Marketing (RQF) Level 2 Certificate in Project Management (RQF) Level 2 Certificate in Data Protection and Compliance (RQF) Level 2 Certificate in Information Technology (RQF) Level 2 Certificate in Retail Operations (RQF) Career path Production: £21,000 - £44,000 per year Quality Control: £18,000 - £40,000 per year Project Management: £26,000 - £67,000 per year Supply Chain Management: £24,000 - £61,000 per year Purchasing: £21,000 - £50,000 per year Administration: £15,000 - £31,000 per year Marketing: £20,000 - £48,000 per year Business Analysis: £26,000 - £60,000 per year Certificates Certificate of completion Digital certificate - Included

This Google Adwords Certification - Get Certified in all 6 exams course ensures that you are a specialist level online sponsor. Get enlisted by enormous associations by going in every one of the tests you have to acquire the confirmation for. Learn Google Adwords basics, search option, YouTube, PPC, shopping or advertising from this course and become a professional digital advertiser on another level. This course is the milestone for the qualification of all the online advertisers. What you'll learn Google Adwords Fundamentals PPC Advertising Search Advertising Display Advertising YouTube Advertising Mobile Advertising Shopping Advertising Requirements Basic computer knowledge. A computer with Internet connection and desire to get google certified. No prior experience needed for this course Introduction Welcome ! 00:16:00 Getting Certified - Awards & Certifications 00:06:00 Google Ads Fundamentals Certification Introduction to Fundamentals Certification 00:02:00 Learn the basics of Google Ads 00:25:00 Choose where your customers see your ads 00:20:00 Create effective text ads 00:16:00 Enhance your Ad with extensions 00:07:00 Choose the best campaign types 00:15:00 Organise your account for success 00:09:00 Reach customers with targeting 00:08:00 Help customers find you 00:12:00 Match types 00:07:00 Make Your ads seen 00:14:00 Media costs models 00:09:00 Determine a good bidding strategy 00:12:00 Select your bid strategy 00:14:00 Adjust Bids to favor performers 00:11:00 Align your budget with your goals 00:10:00 Evaluate campaign performance 00:13:00 Avoid Editorial Errors 00:06:00 Address Trademark disapprovals 00:07:00 Google Ads Search Certification Introduction 00:03:00 Find customers with search marketing 00:11:00 Find the right performance solutions 00:22:00 Conversion Tracking 00:12:00 Install Website conversion tracking 00:11:00 Understand your audience better 00:07:00 Create search network campaign 00:18:00 Google Ads Display Certification Introduction 00:02:00 Learn the basics of Display Network 00:10:00 Drive results with the Display Network 00:10:00 Target with the Display select 00:17:00 Remarketing with Display Ad 00:09:00 Choose the most beneficial ad formats 00:10:00 Assess & optimize your campaigns 00:22:00 Optimise your Display Campaign 00:18:00 Build effective creatives for your goals 00:08:00 Tailor ads with Dynamic Remarketing 00:12:00 Google Ads Video (YouTube) Certification Introduction 00:01:00 The value of google's Video Advertising 00:07:00 Build & Place your message 00:07:00 Find right solutions & metrics 00:11:00 launching your video campaign 00:11:00 Trueview discovery creative 00:08:00 Developing content on YouTube 00:08:00 Use video Remarketing to reconnect 00:11:00 Build video campaign in Google Ads 00:11:00 Keep track of video campaign performance 00:08:00 Optimise video campaign for success 00:08:00 Google Ads Shopping Certification Introduction 00:03:00 Find new customers with Shopping Ads 00:12:00 Create a merchant center account 00:07:00 Capture your product data 00:08:00 Align bid strategy to shopping goals 00:11:00 Create a shopping campaign 00:11:00 Measure shopping campaign performance 00:10:00 Optimise the shopping campaign 00:07:00 Simplify with automatic item updates 00:08:00 Ensure shopping ads are compliant 00:05:00 Submit product data without errors 00:07:00 Fix crawl issues 00:08:00 Give incentives with merchant promotions 00:06:00 Sell nearby with Local Inventory Ads 00:07:00 Priortize shopping campaigns 00:06:00 Reach users with showcase shopping 00:07:00 Optimize the shopping campaign for Mobile 00:07:00 Google Ads Mobile Certification Introduction 00:02:00 Drive your business with mobile 00:16:00 Do you want a mobile site or app ? 00:11:00 Design great mobile sites 00:19:00 Design great mobile apps 00:16:00 Google Ads formats & features for mobile 00:06:00 Target & bid for mobile ad placements 00:08:00 Drive calls with mobile campaigns 00:12:00 Drive store traffic with mobile 00:09:00 Drive installation of your app 00:11:00 Drive engagement with your app 00:09:00 Conclusion Thank You 00:02:00 Bonus Bonus - Get all 6 Practise Exams as a bonus 00:15:00

Managing Emotions at Work Certification Negative emotions are a normal part of everyday life and most of us have to learn how to handle difficult emotions at work. This can be challenging, particularly when we are under stress. In this course, you will learn some practical methods for dealing with unwanted emotions at work that will improve your wellbeing and job satisfaction. You will Learn: The most common negative emotions that people experience at work Why problem-solving can help you feel better What to do if your emotions get the better of you How to quickly calm down How shifting your perspective can help you remain level-headed Benefits of Taking this Course: An improvement in your performance at work, as you will not be distracted by your emotions, when making decisions or carrying out day-to-day activities An improvement in your relationships with others, both at work and at home If you work with difficult people, this course will equip you with the tools that you need, in order to avoid over-reacting to their negative behaviours If your work-life balance has become imbalanced, this course will help you separate the two parts of your life and lower your overall stress levels