4453 Courses in Cardiff delivered On Demand

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Overview   With the ever-increasing demand for Paralegal in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Paralegal may be.   Learning about Paralegal or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Paralegal. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Paralegal is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Paralegal Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Paralegal Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Paralegal Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Paralegal, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Paralegal, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Paralegal, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Paralegal Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 01 Understanding the Concept of Paralegal Understanding the Concept of Paralegal 00:00 Module 02 Key Legal Terminology Key Legal Terminology 00:00 Module 03 Effective Communication Skills for Paralegals Effective Communication Skills for Paralegals 00:00 Module 04 The Legal Workplace _ Professionals The Legal Workplace _ Professionals 00:00 Module 05 Law _ Legal Systems Law _ Legal Systems 00:00 Module 06 Contract and Business Law Contract and Business Law 00:00 Module 07 Criminal Law Criminal Law 00:00 Module 08 Employment Law Employment Law 00:00 Module 09 Family Law Family Law 00:00

Overview   With the ever-increasing demand for Team Leader in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Team Leader may be.   Learning about Team Leader or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Team Leader. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Team Leader is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Leadership Management & Team Leader Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Team Leader Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Team Leader Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Team Leader, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Team Leader, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Team Leader, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Team Leader Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 01 Introduction to Leadership Introduction to Leadership 00:00 Module 02 Understanding Management and Leadership Understanding Management and Leadership 00:00 Module 03 The Psychology Of Motivation The Psychology Of Motivation 00:00 Module 04 Strategic Planning Strategic Planning 00:00 Module 05 Communication Skills Communication Skills 00:00 Module 06 Time Management Time Management 00:00 Module 07 Leadership Styles and Traits Leadership Styles and Traits 00:00 Module 08 Select The Right People Select The Right People 00:00

Overview   With the ever-increasing demand for People Management in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in People Management may be.   Learning about People Management or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in People Management. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on People Management is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this People Management Diploma course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this People Management Diploma course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this People Management Diploma course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of People Management, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in People Management, Anyone looking for a certificate of completion on doing an online training on this topic, Students of People Management, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This People Management Diploma course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 01 Introduction to Leadership Introduction to Leadership 00:00 Module 02 Understanding Management and Leadership Understanding Management and Leadership 00:00 Module 03 The Psychology Of Motivation The Psychology Of Motivation 00:00 Module 04 Strategic Planning Strategic Planning 00:00 Module 05 Communication Skills Communication Skills 00:00 Module 06 Time Management Time Management 00:00 Module 07 Leadership Styles and Traits Leadership Styles and Traits 00:00 Module 08 Select The Right People Select The Right People 00:00

Overview   With the ever-increasing demand for Contracts Law in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Contracts Law may be.   Learning about Contracts Law or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Contracts Law. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Contracts Law is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Diploma in Contracts Law course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Diploma in Contracts Law course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Diploma in Contracts Law course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Contracts Law, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Contracts Law, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Contracts Law, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Diploma in Contracts Law course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 01 Understanding the Concept of Paralegal Understanding the Concept of Paralegal 00:00 Module 02 Key Legal Terminology Key Legal Terminology 00:00 Module 03 Effective Communication Skills for Paralegals Effective Communication Skills for Paralegals 00:00 Module 04 The Legal Workplace _ Professionals The Legal Workplace _ Professionals 00:00 Module 05 Law Legal Systems Law Legal Systems 00:00 Module 06 Contract and Business Law Contract and Business Law 00:00 Module 07 Criminal Law Criminal Law 00:00 Module 08 Employment Law Employment Law 00:00 Module 09 Family Law Family Law 00:00

Take your driving skills to the next level with the Driving Instructor Course. This course is built for aspiring driving instructors who wish to provide quality service to their customers. In this course, you will learn the essentials of driving and understand the strategies to provide effective instructions. The  Driving Instructor Course will teach you the roles and responsibilities of a driving instructor. From this resourceful course, you will understand the essentials of structured driving training. The modules will educate you on the process of ADI exams. In addition, you will learn valuable tips and tricks for driving smoothly. The course will also train you how to drive large vehicles.  Through this Driving Instructor Course, you will understand the strategies to deal with new customers. It will improve your communication skills and help you establish a flourishing career. Enrol today, and fast track your career. Learning Objectives Understand the role and responsibilities of a driving instructor Enrich your knowledge of structured driving training Learn the process of ADI exams Acquire the skills to become an excellent driver Know how to deal with new customers Improve your communication skills Develop the expertise to drive large vehicles Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Driving Instructor course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement This course is available to all learners of all academic backgrounds. A good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successful completion of the Driving Instructor Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Driving Instructor Truck Driving Instructor Driver Course Curriculum Module 01: The Driving Instructor The Driving Instructor 00:20:00 Module 02: Structured Driver Training Structured Driver Training 00:29:00 Module 03: The ADI Exams The ADI Exams 00:37:00 Module 04: Communication Skills and Dealing with a New Client Communication Skills and Dealing with a New Client 00:26:00 Module 05: Learning to Drive Learning to Drive 00:35:00 Module 06: Driving Large Vehicles Driving Large Vehicles 00:35:00 Module 07: Assessment Items Assessment Items 00:28:00 Module 08: Disabilities and Impairments Disabilities and Impairments 00:34:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Recent studies have revealed a pressing need for professionals equipped with robust skills in Project Management, Leadership & Train the Trainer. In a dynamic global landscape, where businesses face multifaceted challenges, proficiency in these areas is paramount for success. With an eye on these trends, our comprehensive Project Management, Leadership & Train the Trainer QLS Endorsed Diploma bundle amalgamates QLS endorsed diplomas and CPD QS accredited courses to empower individuals with the acumen to navigate complex projects, lead teams effectively, and impart knowledge with finesse. The synergy between theoretical depth and practical applicability defines our curriculum. Recent statistics underscore the significance of honing competencies in Project Management, Leadership & Train the Trainer. In a survey conducted among leading organisations, 80% cited a dire need for professionals adept in these domains, highlighting the critical role they play in driving organisational success. Our Project Management, Leadership & Train bundle is meticulously crafted to meet this demand, offering a holistic learning experience that resonates with industry requirements. This Project Management, Leadership & Train bundle equips learners with a robust foundation in Project Management, Leadership & Train the Trainer through a meticulously curated blend of theoretical insights and practical applications. With a focus on QLS endorsed diplomas and CPD QS accredited courses, participants delve into the intricacies of project planning, strategic management, and process improvement. From mastering the art of public speaking to honing critical thinking skills, our Project Management, Leadership & Train bundle caters to diverse learning needs, empowering individuals to thrive in today's competitive landscape. Bundle Include includes: QLS Endorsed Courses: Course 01: Diploma in Train the Trainer Bootcamp at QLS Level 4 Course 02: Diploma in Leadership & Management at QLS Level 5 Course 03: Advanced Diploma in Project Management at QLS Level 7 CPD QS Accredited Courses: Course 04: Project Planning for Everyone Course 05: Scrum Master Training Course Course 06: Strategic Management Course 07: Project Management: How to Build a Project Charter Course 08: RCA: Root Cause Analysis Course 09: Cost Control & Project Scheduling Course 10: Process Improvement: How to Reduce Waste Course 11: Diploma in Lean Process and Six Sigma Take your career to the next level with our Project Management, Leadership & Train bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive Project Management, Leadership & Train bundle, endorsed by the prestigious QLS and accredited by CPD.Project Management, Leadership & Train the Trainer QLS Endorsed Diploma. Learning Outcomes: Gain comprehensive knowledge in Project Management, Leadership & Train the Trainer. Develop essential skills in project planning, strategic management, and process improvement. Master the principles of public speaking and enhance communication skills. Cultivate critical thinking abilities and effective decision-making techniques. Acquire proficiency in leading teams and fostering a culture of innovation. Understand root cause analysis and implement cost control strategies for project success. In this Project Management, Leadership & Train course bundle, participants will delve into the core principles and methodologies of Project Management, Leadership & Train the Trainer. Through a blend of theoretical insights and practical applications, learners will acquire a deep understanding of project planning, execution, and evaluation. They will explore the dynamics of leadership styles, team dynamics, and effective communication strategies essential for guiding teams towards project success. Furthermore, participants will engage with advanced concepts such as strategic management, process improvement, and root cause analysis. They will learn how to identify inefficiencies, mitigate risks, and implement strategies for continuous improvement within project frameworks. Through hands-on exercises and case studies, learners will develop the critical thinking skills necessary to navigate complex challenges and make informed decisions in diverse professional settings. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Project Management, Leadership & Train course is ideal for: Professionals seeking to enhance their expertise in Project Management, Leadership & Train the Trainer. Individuals aspiring to advance their careers in managerial roles. Entrepreneurs aiming to cultivate leadership skills for business growth. Educators and trainers looking to refine their training techniques. Graduates seeking to augment their employability in competitive job markets. Anyone interested in personal and professional development in Project Management, Leadership & Train the Trainer. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion of the Project Management, Leadership & Train courses, you will be able to: Project Manager Team Leader Training Manager Operations Manager Business Development Manager Strategic Planner Entrepreneur Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included