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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to Diploma in Leadership for Children and Young People's Workforce including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Have you always aspired to work with children? Do you want to be skilled in leadership for the children workforce? This course has been crafted for individuals just like you who are considering a career in an early year's education setting, or just finding their feet at a new placement in a nursery, day-care centre or preschool. This fully accredited and approved qualification will ensure you are ticking the boxes for this industry. Grab this exciting opportunity and become an early years educator, nursery nurse or preschool assistant. Make your dream come true! Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Diploma in Leadership for Children and Young People's Workforce will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Diploma in Leadership for Children and Young People's Workforce has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Diploma in Leadership for Children and Young People's Workforce is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Diploma in Leadership for Children and Young People's Workforce: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills What other courses are included with this Diploma in Leadership for Children and Young People's Workforce? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Curriculum Diploma in Leadership for Children and Young People's Workforce Leadership Qualities: Teaching Kids to be Leaders Characteristics of A Great Leader Secrets Your Kids Want You to Know How to Develop Leadership Skills in Your Children The Quiet Strength of the Introverted Leader Make Your Child Independent Tips For Raising Your Kids Right Personality Development Effective Ways To Promote Positive Behavior In Children Becoming a Successful Young Leader at Work Attitudes, Behaviours, Knowledge and Skills How to Improve the Power of the Mind Difference between Social and Moral Improvement And Much More... How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this bundle. It is available to all students, of all academic backgrounds. Requirements Our bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Learn the principles of occupational health and safety, and save your company from costly legal battles by enrolling in our exclusively designed Occupational Health and Safety Level 3 course. This course maintains clear standards and practices to equip you with specialised technical health and safety skills to engage yourself in self-health practices, avoid workplace hazards, and strengthen your company's reputation. Without the perception of potential risk in the workplace, there's a higher risk of workplace injury or death. After your successful completion, you will be more than capable of managing health and safety in your area of responsibility, making less productivity loss due to health and injury, taking safety measures to cut down on workplace accidents and more. Make sure you're ready for unexpected emergencies. Along with this Occupational Health and Safety Level 3 you will get 10 other relevant courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. What other courses are included with this Occupational Health and Safety Level 3? Online Workplace First Aid Level 3 Course Health, Safety & Laws at Workplace | Online Course Construction Safety Emergency First Aid and Incident Management at Work Oxygen First Aid Training COSHH Training and Safety - Level 2 DSEAR Training Working in Confined Spaces Fire Safety Awareness Level 2 Public Health Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Occupational Health and Safety Level 3 has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Occupational Health and Safety Level 3 is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this course: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home Curriculum ***Occupational Health and Safety Level 3*** Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing With Fractures and Dislocations Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing with Minor Injuries at the Workplace Call for an Emergency How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Occupational Health and Safety Level 3. It is available to all students, of all academic backgrounds. ** Completing this course does not imply that you are qualified to work as an Occupational Therapist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCOT** Requirements Our Occupational Health and Safety Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now This online GDPR Certificate is essential for individuals who are responsible for managing and controlling contact with personal data in the workplace. Our best-selling Data Protection Course is designed to help you to be submissive with legislation. This GDPR Certificate will provide a clear understanding of the Data Protection Act (DPA) as well as its connections within the workplace in the most effective way possible, especially within your business. By learning the basic training of GDPR, you will be able to meet the strong modern requirement for information within the business community and this training is, therefore, a must for employees that interact with clients and customers. Moreover, understand the data security policy which plays a significant role when threats are arising at a high rate. Along with this GDPR Certificate Level 5, you will get 10 additional Career development courses, an original hardcopy certificate, a transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. What other courses are included with this bundle? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Gain in-demand data protection skills with the GDPR Data Protection Level 5 course. The General Data Protection Regulation (GDPR), intending to improve data protection for people across the EU, was implemented on 25 May 2018. This GDPR Data Protection Level 5 course will give you a good understanding of the GDPR and how it affects you. It will teach you privacy-protecting methods, data subject rights, obligations of data controllers and processors, and other fundamental skills. Gain in-demand Data Protection Officer skills by enrolling in the GDPR Data Protection Level 5 course today. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home Curriculum ***GDPR Data Protection Level 5*** Module 01: Basics Of GDPR Module 02: Principles of GDPR Module 03: Legal Foundation for Processing Module 04: Rights of Individuals Module 05: Accountability and Governance Module 06: Data Protection Officer Module 07: Security Of Data Module 08: Personal Data Breaches Module 09: International Data Transfers After the Brexit Module 10: Exemptions - Part One Module 11: Exemptions - Part Two Module 12: National Security and Defence Module 13: Understanding Data Protection Act 2018 How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 45 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this GDPR Data Protection Level 5. It is available to all students, of all academic backgrounds. Requirements Our GDPR Data Protection Level 5 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Embark on a thrilling linguistic adventure with our 'Beginner Spanish Course.' This course is your gateway to mastering the enchanting Spanish language, one of the most widely spoken and culturally rich languages in the world. Whether you're planning to travel, expand your cultural horizons, or communicate effectively with Spanish-speaking colleagues and friends, this course is your stepping stone. Dive into the melodious sounds and vibrant expressions of Spanish, as you uncover the fundamentals of grammar, vocabulary, and conversational skills. Our expertly crafted curriculum ensures that learning this beautiful language is both enjoyable and rewarding, offering you an immersive experience that transports you to the heart of Spanish culture. Say '¡Hola!' to a world of opportunities as you discover the beauty and versatility of the Spanish language. Learning Outcomes Develop a strong foundation in Spanish grammar and vocabulary. Master essential conversational skills for real-life situations. Explore the nuances of Spanish culture and expressions. Gain confidence in reading, writing, listening, and speaking Spanish. Be well-prepared to continue your journey to Spanish fluency. Why choose this Beginner Spanish Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Beginner Spanish Course for? Language enthusiasts and aspiring polyglots. Travelers seeking to enhance their experiences in Spanish-speaking countries. Students and professionals looking to broaden their cultural and linguistic horizons. Anyone interested in acquiring a valuable skill for personal or career growth. Beginners with no prior knowledge of Spanish, eager to start their language journey. Career path Bilingual Customer Service Representative: £20,000 - £30,000 per year Language Teacher or Tutor: £25,000 - £45,000 per year Translator or Interpreter: £25,000 - £40,000 per year International Relations Specialist: £30,000 - £60,000 per year Travel and Tourism Professional: £20,000 - £40,000 per year Foreign Correspondent or Journalist: £25,000 - £60,000 per year Prerequisites This Beginner Spanish Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Beginner Spanish Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum ***Spanish Language for Beginners*** Introduction Introduction 00:05:00 Lesson: 01 Lesson 1a 00:03:00 Lesson 1b 00:04:00 Lesson 1c 00:04:00 Lesson 1d 00:04:00 Lesson: 02 Lesson 2a 00:03:00 Lesson 2b 00:04:00 Lesson 2c 00:04:00 Lesson 2d 00:04:00 Lesson 2e 00:03:00 Lesson: 03 Lesson 3a 00:04:00 Lesson 3b 00:03:00 Lesson 3c 00:04:00 Lesson 3d 00:03:00 Lesson 3e 00:03:00 Lesson 3f 00:05:00 Lesson: 04 Lesson 4a 00:03:00 Lesson 4b 00:03:00 Lesson 4d 00:03:00 Lesson 4c 00:03:00 Lesson 4e 00:03:00 Lesson 4f 00:03:00 Lesson 4g 00:03:00 Lesson 4h 00:04:00 Lesson: 05 Lesson 5a 00:03:00 Lesson 5b 00:03:00 Lesson 5c 00:03:00 Lesson 5d 00:03:00 Lesson 5e 00:03:00 Lesson 5f 00:03:00 Lesson 5g 00:03:00 Lesson 5h 00:03:00 Lesson 5i 00:03:00 Lesson 5j 00:03:00 Lesson 5k3 00:03:00 Lesson: 06 Lesson 6a 00:03:00 Lesson 6b 00:03:00 Lesson 6c 00:03:00 Lesson 6d 00:03:00 Lesson 6e 00:03:00 Lesson 6f 00:03:00 Lesson 6g 00:03:00 Lesson: 07 Lesson 7a 00:03:00 Lesson 7b 00:03:00 Lesson 7c 00:03:00 Lesson 7d 00:03:00 Lesson 7e 00:03:00 Lesson 7f 00:03:00 Lesson 7g 00:03:00 Lesson 7h 00:03:00 Lesson: 08 Lesson 8a 00:03:00 Lesson 8b 00:00:00 Lesson 8c 00:03:00 Lesson 8d 00:04:00 Lesson 8e 00:03:00 Lesson 8f 00:04:00 Lesson 8g 00:03:00 Lesson 8h 00:03:00 Lesson 8i 00:03:00 Lesson 8j 00:03:00 Lesson 8k 00:04:00 Lesson: 09 Lesson 9a 00:03:00 Lesson 9b 00:03:00 Lesson 9c 00:03:00 Lesson 9d 00:03:00 Lesson 9e 00:03:00 Lesson 9f 00:03:00 Lesson 9g 00:03:00 Resources Resources: Beginners Spanish Course 00:00:00

Overview Professional Personal Finance Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Professional Personal Finance Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: Introduction Introduction 00:01:00 Section 02: Personal Finance Personal Finance 00:03:00 Areas of Personal Finance 00:03:00 Net Worth 00:01:00 Net Worth - Example 00:02:00 Section 03: Personal Expenses and Income Housing Expenses 00:02:00 Utility Expenses 00:02:00 Credit Debts 00:01:00 Food Expenses 00:01:00 Clothing Expenses 00:02:00 Gift Expenses 00:01:00 Travel Expenses 00:01:00 Extra Income - Part 1 00:01:00 Extra Income - Part 2 00:02:00 Section 04: Savings Emergency Fund 00:03:00 Savings on Retirement 00:05:00 Health Insurance 00:03:00 Section 05: How to Manage Your Personal Finance Using Free Budgeting Software Introduction to the Budgeting Software 00:02:00 Setting Up - Part 1 00:01:00 Setting Up - Part 2 00:02:00 Dashboard 00:03:00 Budget Analysis 00:03:00 Assignment Assignment - Professional Personal Finance Course 00:00:00

Digital photography is an art and science that blends technical know-how with a keen eye for detail. This course delves into the core concepts of aperture, ISO, exposure, filters, resolution, and composition, offering a clear understanding of how each element shapes your final image. Whether you’re a curious beginner or looking to refine your photographic knowledge, these essentials are your toolkit for creating striking visuals that speak louder than words. Explore how adjusting aperture controls the depth of field, how ISO influences light sensitivity, and how exposure balances the brightness of your shots. Learn to master the subtle art of filters to enhance colours or moods, understand resolution for crisp, high-quality images, and discover the fundamentals of composition that guide the viewer’s eye naturally across the frame. This course is designed to sharpen your insight into digital photography, making every snap a confident expression of your creative vision. Learning Outcomes: Understand the workings of a camera and its components Learn how to manipulate aperture, shutter speed, and ISO to control exposure Explore different lighting techniques and filters to enhance your photos Gain knowledge on white balance and file types for better photo quality Master composition techniques to create visually appealing images Learn the importance of photo resolution and quality for different purposes Curriculum Intro How Does a Camera Work Aperture Shutter Speed ISO Exposure Triangle Lights & Filters White Balance File Types Photo Resolution & Quality Composition Conclusion How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Freelance Photographer (£20,000 - £50,000) Photojournalist (£18,000 - £30,000) Wedding Photographer (£18,000 - £40,000) Product Photographer (£16,000 - £35,000) Real Estate Photographer (£17,000 - £40,000) Travel Photographer (£20,000 - £45,000) Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Description: Microsoft One Note 2010 is a program that provides many features which can make your everyday business a lot easier. It helps you collect, store, organize and share your notes. This course is designed to provide the students with the basic understanding of the core features in Microsoft OneNote 2010. During this course, students will learn how to format text, organize notebooks, work with tables, and integrate notes with Outlook. By the end of this course, students will know how to use Microsoft OneNote 2010 effectively. In this course, you will learn the necessary skills, knowledge and information of Microsoft One Note 2010.  Who is this course for? This course would be ideal for Microsoft Office users, students, and office workers. This course would be ideal for individuals who want to learn how to use the new features of this application. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft One Note 2010 for Beginners will be very beneficial and helpful, especially to the following professionals: Event planner Project manager Real estate agent Travel agent Teacher Lawyer Microsoft One Note 2010 for Beginners Module One - Getting Started 00:30:00 Module Two - Opening and Closing One Note 01:00:00 Module Three - Working with Notebooks 01:00:00 Module Four - Working with Pages and Sections 01:00:00 Module Five - Your First Notebook 01:00:00 Module Six - Adding Objects to Your Notebook 01:00:00 Module Seven - Basic Editing Tasks 01:00:00 Module Eight - Advanced One Note Objects 01:00:00 Module Nine - Drawing in One Note 01:00:00 Module Ten - Managing Notes 01:00:00 Module Eleven - Adding the Finishing Touches 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Final Exam Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦁ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦁ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦁ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦁ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦁ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦁ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦁ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Overview This comprehensive course on Admin, Secretarial & PA - Level 7 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Admin, Secretarial & PA - Level 7 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Admin, Secretarial & PA - Level 7. It is available to all students, of all academic backgrounds. Requirements Our Admin, Secretarial & PA - Level 7 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 21 sections • 21 lectures • 07:10:00 total length •Introduction to Personal Assistant: 00:20:00 •Introduction to Office Administration: 00:17:00 •Skills of an Effective Administrator: 00:18:00 •Introduction to Reception and Receptionist: 00:29:00 •Business Telephone Skills: 00:21:00 •Representing Your Boss and Company: 00:25:00 •Business Etiquette: 00:19:00 •Mail Services and Shipping: 00:26:00 •Travel Arrangements: 00:22:00 •Organising Meeting and Conferences: 00:19:00 •Diary Management and Note taking: 00:21:00 •Time Management: 00:25:00 •Record Keeping and Filing Systems: 00:24:00 •Business Writing Skills: 00:25:00 •Organisational Skills: 00:19:00 •Communication Skills: 00:19:00 •Customer Service: 00:22:00 •Effective Planning and Scheduling: 00:39:00 •Invoicing/Petty Cash: 00:20:00 •Assignment - Admin, Secretarial & PA - Level 7: 2 days •Workbook - Admin, Secretarial & PA - Level 7: 00:00:00

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