4924 Courses in Bradford delivered On Demand

Learn how to deal with, and prevent, communication problems. Includes Identifying Problems, Opposition & Conflict, Difficult Messages, Assertiveness & Intimidation, Best Practices.

Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.

2 QLS Level 5 Diploma | QLS Hard Copy Certificates Included | Plus 5 CPD Courses | Lifetime Access

Recovering Troubled Projects: On-Demand Despite our best intentions, many of the projects that organizations undertake either don't achieve their intended business results or end in complete failure. Most seasoned project managers have had their share of experiences with difficult or troubled projects and unless they are careful, they will encounter more. This workshop does not focus on 'failed' projects but rather on those projects which without appropriate intervention would be headed for failure. Failed projects are those beyond help and which should be terminated. Here we focus on projects that are salvageable. It is an exercise-driven, no-nonsense, professional practice-focused workshop positioning the participant to immediately apply the tools and lessons learned in the classroom. The workshop employs the use of both illustrative and practical/working case studies. Illustrative case studies will examine insights from real-world troubled projects. Participants will be asked to bring descriptions of their own examples of troubled projects on which they're currently working or on which they have worked in the past. A number of these will be used as the basis for the practical/working case studies. The approach builds on and complements the disciplines addressed in Project Management Institute's PMBOK® Guide and also addresses issues that arise when managing projects in a complex environment. What You Will Learn You will learn to: Recognize the value of a structured project recovery process Explain the reasons most projects fail Analyze the causes of a project's troubles Construct a negotiation process to use with key stakeholders Apply an effective strategy to planning the recovery effort Manage, evaluate, and adjust the ongoing recovery effort Foundation Concepts Recognizing a troubled project Defining the project recovery process The Reasons Projects Fail Putting failure in perspective Reviewing management issues Analyzing planning issues Exploring complexity issues Assess the Project Stabilizing the project Determining preliminary Go / No-Go Conducting a detailed recovery assessment Negotiate the Recovery Reviewing the basics of negotiation Setting reasonable expectations Obtaining appropriate PM authority Securing key stakeholder support Plan the Recovery Planning for recoveries Rebuilding the project team Reshaping the project plan Managing parallel activities Planning for change management Implement and Adjust the Project Implementing project recoveries Facilitating change Enabling continuous learning Fostering the project team Sustaining stakeholder engagement

🌟 Unlock the Power of Assertive Communication and Transform Your Relationships with 'Mastering Assertive Communication: Setting Boundaries with Grace' Online Course! 🌟   Module 1: 'NO Is Sometimes The Safest Word' Discover the transformative strength behind the word 'NO' and learn when and how to use it to protect your time, energy, and well-being. Embrace the art of assertive communication to create healthier boundaries. Module 2: 'The Biggest Mistakes People Make' Identify common pitfalls in communication and understand how these mistakes hinder assertiveness. Gain insights into recognizing and overcoming these hurdles effectively. Module 3: 'Why Is It So Difficult To Say NO' Delve into the psychological and emotional factors that make saying 'NO' challenging. Uncover techniques to manage discomfort and build the confidence to express yourself assertively. Module 4: 'How To Say It Without Saying It' Explore indirect yet effective communication methods to convey boundaries gracefully. Learn the subtle yet powerful ways to articulate your needs without explicitly using the word 'NO'. Module 5: 'It Is Your Responsibility' Understand the importance of taking ownership of your boundaries and communicating them clearly. Develop strategies to navigate difficult situations while upholding your assertiveness. Module 6: 'What Do I Do Next' Equip yourself with practical tools and actionable steps to implement assertive communication in various aspects of your life. Create a personalized plan to maintain boundaries confidently.   🚀 Join this transformative journey and unlock the keys to assertive communication that will empower you to navigate relationships, professional settings, and personal interactions with confidence and grace. Enroll now in 'Mastering Assertive Communication: Setting Boundaries with Grace' and start your journey towards a more empowered, fulfilling life! 🚀 Course Curriculum SAYING NO - TACTICS AND TECHNIQUES Why Is It So Difficult To Say NO 00:00 NO Is Sometimes The Safest Word 00:00 The Biggest Mistakes People Make 00:00 How To Say It Without Saying It 00:00 It Is Your Responsibility 00:00 What Do I Do Next 00:00

At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00

Yes, exercise science literature can be difficult to parse, but there are plenty of reasons to give it a shot. Here’s how to cut through the jargon and find the facts that matter to you and your clients.

Talking respectfully and with good manners with people of other races - what does it take? Featuring respected educational psychologist and Associate working in Southwark - Marsha DouglasWe continue the #BLM conversation that needs to continue right now if we are all to be stronger, more respectful and inclusive.

jQuery Certification Level 1 JQuery is a subset of Javascript. It's consistently ideal to discover something that can make life somewhat less difficult, without settling on quality. In web programming, JQuery is a stage that makes the website architecture world a cycle easier. JQuery, does what Javascript does, yet with less measure of work - or coding. Also, JQuery works on a ton of the muddled components of Javascript with an API that is not difficult to utilize. To place it into point of view, one line of JQuery can here and there approach 10-15 lines of Javascript code. JQuery likewise takes into account a ton of innovative adaptability, for example, adding enlivened impacts, making picture slideshows, and adding dropdown menus, to give some examples. In this course, you will gain proficiency with the nuts and bolts of JQuery coding and a portion of the principle includes that set JQuery apart from other comparable coding libraries. What you will gain from this course: The contrast among JQuery and Javascript Instructions to add a coding library Instructions to fuse different label functionalities, for example, blurring in and out and the cover up and show highlight. Comprehend the distinction between the 'id' and 'class' label gatherings See how to code and recognize the utilization of catches on a page The most effective method to appropriately flip in web programming The advantages of taking this course You will realize how to enter html language and what required labels should be utilized You will see how to do essential coding and how to set up a code in Javascript You will actually want to code for activity You will be comfortable with jsbin.com - a free coding library stage that assists with idealizing coding abilities You will actually want to distinguish the different codes and the similitudes and contrasts they have with respect to yield You will realize how to function inside switch boundaries and will comprehend a JQuery climate

Telephone Etiquette Certification Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone. Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job. This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master. We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it. Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor. Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation. You Will Learn: The role that the telephone plays in the modern workplace, and why telephone etiquette is still important How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected The importance of an informative greeting What not to say when you are on the phone The five key aspects of active listening Benefits of Taking this Course Being more confident when you or your frontline staff answer the phone Learning how to make your customers feel welcome at your company from their first point of contact Learning the three steps involved in dealing with a difficult caller Understanding the importance of empathy Learning tips and tricks on how to make any call easier