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Cultivating an Agile Mindset: Creativity, Trust, and a Plastic Toothbrush Case In an Agile world, a lot of focus is put on tools and techniques, but what about the importance of an Agile mindset? This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU. What you will Learn In this presentation, you'll gain insight into: Why an Agile mindset is a critical counterpart to an Agile skill set How cognitive bias impedes our ability to think critically The intimate connection between imagination and reason Ways to catalyze creative problem solving within your team How increasing trust amongst a team enhances performance

Package Details: Number of Courses: 30 Courses Accreditation: CPD Quality Standards Free Certificates:PDF: 30Hardcopy: 30 (Delivery Charge Applicable) Courses Access: Lifetime Instalment Payment Available Affiliate and Digital Marketing Course 01: Affiliate Marketing Course 02: Digital Marketing - Growth Hacking Techniques Course 03: Digital Marketing and Advertising Level 3 Course 04: Lead Generation with Attraction Marketing for Business Social Media Marketing Development Course 01: Social Media Training Course 02: LinkedIn & Sales Lead Generation Blueprint Course 03: TikTok for Business Course 04: Facebook Course 05: Instagram Course 06: Property Course 07: Pinterest Course 08: Youtube Course 09: Visual Merchandising Marketing Content and Writing Skills Course 01: Content Management Course 02: Content Writing & Copy Writing For SEO and Sales Course 03: Email Content Writing Course 04: Professional Email Marketing Diploma Marketing Fundamental and Planning Course 01: Fundamentals Course 03: Strategic Planning and Analysis Course 04: Webinar Funnel Course 05: Sales & Selling Management Course Communication and Creative Business Skills Course 01: Secrets of Successful Sales Course 02: Sales Negotiation Training Course 03: Telesales Executive Training Course 04: Customer Relationship Management Course 05: Personal and Networking Skills Course 06: Effective Communication Skills Diploma Course 07: Creativity and Problem Solving Skills Course 07: Negotiation Essential Skills - Level 3 Benefits you'll get from choosing Apex Learning for this training: Pay once and get lifetime access to 30 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle including- Students Graduates Job Seekers Job Holders Requirements This training is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G.

Get ready for an exceptional online learning experience with the Dermatology & Skincare for Makeup Artist bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Dermatology & Skincare for Makeup Artist is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Dermatology & Skincare package has something for everyone. As part of the Dermatology & Skincare for Makeup Artist package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Dermatology & Skincare bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Dermatology & Skincare Gel Manicure and Nail Artist Hairdressing and Barbering Luxury Spa Facial Therapy Course - Step by Step Guide Certificate in Lash and Brow Treatments Makeup Artistry Course Indian Bridal Makeup Curing Eczema Foot Health Practitioner Brow Lamination and Lash Lift, Brow Tint and Lash Tint Aging & Longevity Course Nutrition and Health Level 2 Ketogenic Diet Challenge: Win Your Weight Loss Battle! Infection Prevention Personal Hygiene Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Dermatology & Skincare Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Dermatology & Skincare Bundle. Build a strong knowledge base in your chosen course via the Dermatology & Skincare Bundle. Benefit from the flexibility and convenience of online learning. With the Dermatology & Skincare package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Dermatology & Skincare for Makeup Artist, a rich anthology of 15 diverse courses. Each course in the Dermatology & Skincare bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisDermatology & Skincare for Makeup Artist bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Dermatology & Skincare for Makeup Artist bundle offers you the flexibility and convenience to learn at your own pace. Make the Dermatology & Skincare package your trusted companion in your lifelong learning journey. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Dermatology & Skincare for Makeup Artist bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Dermatology & Skincare for Makeup Artist bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Dermatology & Skincare for Makeup Artist bundle package. Certificates CPD Quality Standard Certificate Digital certificate - £4.99 Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99

Get ready for an exceptional online learning experience with the Study Animal Science and Veterinary Nursing bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Study Animal Science and Veterinary Nursing is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Animal Science package has something for everyone. As part of the Study Animal Science and Veterinary Nursing package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Animal Science bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Animal Science Veterinary Nursing Level 3 Zoology Ecology Ornithology Genetics Animal Care and Psychology Diploma Animal Behaviour Counsellor Diet and Nutrition for Animals Wildlife Rescue and Rehabilitation Pet First Aid, CPR and Pet Business Diploma Canine Communication Horse Care - Equine Psychology Pet Sitting and Dog Walking Dog Training - Feed Your Dog A Raw Diet Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Animal Science Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Animal Science Bundle. Build a strong knowledge base in your chosen course via the Animal Science Bundle. Benefit from the flexibility and convenience of online learning. With the Animal Science package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Study Animal Science and Veterinary Nursing, a rich anthology of 15 diverse courses. Each course in the Animal Science bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisStudy Animal Science and Veterinary Nursing bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Study Animal Science and Veterinary Nursing bundle offers you the flexibility and convenience to learn at your own pace. Make the Animal Science package your trusted companion in your lifelong learning journey. CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Study Animal Science and Veterinary Nursing bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Study Animal Science and Veterinary Nursing bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Animal Science bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Get ready for an exceptional online learning experience with the Revit Architecture and Construction Management Fundamentals bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Revit Architecture and Construction Management Fundamentals is a dynamic package, that blends the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Construction Management package has something for everyone. As part of the Revit Architecture and Construction Management Fundamentals package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Construction Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Revit Architecture Ultimate Interior Design Course Revit Architecture Ultimate Exterior Design for Beginners Revit Architecture Advanced Interior Design Training Construction Management Construction Cost Estimation Construction Safety Intermediate Solidworks Course Finite Element Analysis Using Solidworks Solidworks: Beginner to Advanced Solidworks: Complete CSWA Preparation Solidworks Foundation Training Solidworks Drawing Tools Training: Test Preparation Solidworks: CSWA Exam Preparation Solidworks: CSWP Exam Preparation Architectural Studies Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Construction Management Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Construction Management Bundle. Build a strong knowledge base in your chosen course via the Construction Management Bundle. Benefit from the flexibility and convenience of online learning. With the Construction Management package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Revit Architecture and Construction Management Fundamentals, a rich anthology of 15 diverse courses. Each course in the Construction Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Revit Architecture and Construction Management Fundamentals bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Revit Architecture and Construction Management Fundamentals bundle offer you the flexibility and convenience to learn at your own pace. Make the Construction Management package your trusted companion in your lifelong learning journey. CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Revit Architecture and Construction Management Fundamentals bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Revit Architecture and Construction Management Fundamentals bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Construction Management bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Get ready for an exceptional online learning experience with the Event Management, Catering Management, Restaurant Management & Concierge bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Event Management, Catering and Restaurant Management & Concierge is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Event Management package has something for everyone. As part of this package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Event Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Event Management Bundle Comprises the Following CPD Accredited Courses: Course 01: Event Management and Planning Course Course 02: Event Planning Course 03: Party Planner Course 04: Kids Party Planner Diploma Course 05: Hospitality Management Course 06: Catering - Catering Management Course 07: Concierge Course 08: Restaurant Management Course 09: Hotel Operations Training Course 10: Hotel Chief Accountant Training Course 11: Advanced Business Plan - Become an Entrepreneur Course 12: Advanced Pitching for Startups Course 13: Entrepreneurship & Innovation Management Course 14: Abandon The 9-5 Mindset: Become An Entrepreneur Course 15: Entrepreneurship: Startup your New Venture Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Event Management Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Event Management Bundle. Build a strong knowledge base in your chosen course via this bundle. Benefit from the flexibility and convenience of online learning. With this package, validate your learning with a CPD certificate. Each course of Event Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Event Management bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Event Management, Catering and Restaurant Management & Concierge, a rich anthology of 20 diverse courses. Each course in the Event Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This bundle will take you on a unique and enriching educational journey. The Event Management bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, this bundle offers you the flexibility and convenience to learn at your own pace. Make the Event Management package your trusted companion in your lifelong learning journey. CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Event Management, Catering and Restaurant Management & Concierge bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with thisbundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Get ready for an exceptional online learning experience with the Productivity, Mindfulness, People Management, Team Management & Leadershipbundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. Productivity, Mindfulness, People Management, Team Management & Leadership is a dynamic package, that blends the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Productivity package has something for everyone. As part of the Productivity, Mindfulness, People Management, Team Management & Leadership package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Productivity bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Personal Productivity Course Workplace Productivity Training How to Create a Productive Workspace Maximise Your Personal Productivity: Negotiation Skills Course Using Mindfulness at Work for Productivity Master Productivity & Time Management In Under 40 Minutes Team Management Level 5 Leadership and Management Course People Management Diploma Productivity Training: The Power Of Massive Action Productivity Secret Hacks Business Productivity Training Course Learn to Make a Fresh Start in Your Life How to Boost Your Brain The Power of Patience Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Productivity Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Productivity Bundle. Build a strong knowledge base in your chosen course via the Productivity Bundle. Benefit from the flexibility and convenience of online learning. With the Productivity package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Productivity, Mindfulness, People Management, Team Management & Leadership, a rich anthology of 15 diverse courses. Each course in the Productivity bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisProductivity, Mindfulness, People Management, Team Management & Leadership bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Productivity, Mindfulness, People Management, Team Management & Leadership bundle offers you the flexibility and convenience to learn at your own pace. Make the Productivity package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Productivity, Mindfulness, People Management, Team Management & Leadership bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Productivity, Mindfulness, People Management, Team Management & Leadership bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Productivity bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Introduce kids and beginners to the world of coding with our Python Programming course. From setting up environments to creating projects, unlock the basics of Python in a fun and interactive way.

The 'Dealing With Difficult People - Diploma' course offers a transformative learning experience, designed to equip you with the skills to navigate and manage challenging interpersonal interactions effectively. This course is not merely an educational pursuit; it's a journey towards personal and professional growth. Beginning with the fundamentals of understanding difficult behaviour, the curriculum progresses through foundational tips and tools, providing a deep dive into the psychology behind challenging interactions. Each module is crafted to build upon the last, ensuring a comprehensive understanding of the subject. From exploring the dynamics of difficult relationships in Module 04 to discovering practical solutions in Module 05, the course is tailored to offer actionable strategies. The 'Problem-Solving' module stands out as a pinnacle of learning, equipping you with the techniques to resolve conflicts adeptly. Concluding with final notes and a bonus video on dealing with emotions and anger, this course offers a well-rounded approach to mastering the art of dealing with difficult people in any setting, be it personal or professional. Learning Outcomes Understand the core principles behind difficult behaviours and how to approach them. Employ foundational strategies for managing challenging interactions. Develop effective relationship management skills in difficult scenarios. Master solution-focused techniques for resolving conflicts. Gain insights into emotional self-management, particularly in dealing with anger. Why choose this Dealing With Difficult People - Diploma? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Dealing With Difficult People - Diploma for? Individuals seeking to improve their conflict resolution skills. Professionals aiming to enhance their interpersonal communication. Managers and team leaders looking to foster a positive workplace environment. Customer service representatives dealing with challenging clients. Anyone interested in personal development and effective communication. Career path Human Resources Manager - £35,000 to £50,000 Customer Service Leader - £20,000 to £30,000 Team Supervisor - £24,000 to £35,000 Conflict Resolution Consultant - £30,000 to £45,000 Corporate Trainer - £25,000 to £40,000 Counsellor - £22,000 to £30,000 Prerequisites This Dealing With Difficult People - Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Dealing With Difficult People - Diploma Module 01: Difficult Promo 00:06:00 Module 02: Fundamentals 00:08:00 Module 03: Foundational Tips and Tools 00:16:00 Module 04: Difficult People - Relationships 00:13:00 Module 05: Difficult People - Solutions 00:13:00 Module 06: Problem - Solving 00:14:00 Module 07: Final Notes and Tips 00:10:00 Module 08: Bonus Video - dealing With Emotions & Anger 00:10:00 Assignment Assignment - Dealing With Difficult People - Diploma 00:00:00