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Register on the Data Analytics with Tableau today and build the experience, skills and knowledge you need to enhance your development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Data Analytics with Tableau course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Data Analytics with Tableau Course Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £109.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain an expert lesson to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Data Analytics with Tableau course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.

Embark on a transformative educational journey with our Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools (RQF). This comprehensive program delves into the intricacies of education, providing you with essential tools to excel in educational environments. Gain a profound understanding of effective communication, school structures, child development, and safeguarding techniques. Enrol today to elevate your career prospects, expand your knowledge, and make a lasting impact in the realm of education. Guided Learning Hours Guided Learning Hours encompass any form of direct interaction, supervision, or support provided to learners by educators, tutors, trainers, or suitable education/training providers. For this qualification, the total Guided Learning Hours amount to 80 hours, highlighting the substantial role of structured guidance and assistance in the learning process. Total Qualification Time The Total Qualification Time (TQT) integrates guided learning hours and independent study, representing the overall commitment required. Each credit in the qualification equates to 10 hours of learning. This specific qualification entails a TQT of 120 hours. Method of Assessment Create a portfolio with evidence for each unit's learning outcomes. Self-declare work authenticity, verified by the assessor's countersignature. Complete internally assessed assignments per qualification requirements. Progression Upon successful completion of the qualification, learners can explore various pathways for advancement: Level 3 Certificate/Diploma in Supporting Teaching and Learning Level 4 Teaching Assistant Qualifications Teacher Training Programs (PGCE, SCITT, DET) Pursue Higher Education (e.g., bachelor's degree) Specialised Courses (e.g., SEN support) Leadership and Management in Education Continuing Professional Development (CPD) Advanced Studies (e.g., master's, doctoral degrees) Qualification Purpose The purpose of the Focus Awards Level 3 Award in Education and Training (RQF) Empower students with essential expertise for school support roles. Master knowledge and skills for effective teaching assistance. Enhance engagement in educational activities within schools. Who is this course for? Aspiring teaching assistants Individuals pursuing a career in education Parents interested in understanding child development School staff seeking professional development Requirements Enrolling in the Focus Awards Level 3 Award in Supporting Teaching and Learning (RQF) course is accessible and inclusive. No specific qualifications or prior experience are required, making it an excellent choice for individuals looking to enhance their skills in this field. This course welcomes participants aged 16 and above, offering an opportunity for a wide range of individuals to engage in and benefit from the program. Career path Teaching Assistant: £18,000 per year. Learning Support Assistant: £20,000 per year. Special Educational Needs (SEN) Assistant: £22,000 per year. Classroom Supervisor: £25,000 per year. Education Administrator: £24,000 per year Further Education Instructor: £30,000 or more per year Note: There is No Registration, Assessment, Certification fee included with this price.

Take a closer look into the intriguing depths of the human mind with our Introduction to Clinical Psychology Course. This expertly designed course offers a structured insight into the core principles of clinical psychology, exploring mental health conditions, diagnostic approaches, therapeutic strategies, and psychological theories—all in a clear, engaging format. Whether you're a curious learner or eyeing a future in mental health support, this course helps lay the foundation with clarity and depth, without wandering into dry textbook jargon. You'll explore the vital roles clinical psychologists play in understanding and addressing emotional and behavioural challenges, along with how theories are applied to real human experiences. The course also examines a range of psychological disorders, therapeutic models, and the ethical considerations involved in psychological assessment. It's intellectually stimulating, professionally crafted, and structured entirely for online learning—no lab coats or waiting rooms involved. Key Features The Introduction to Clinical Psychology course includes the following offers: CPD Quality Standards Accredited Introduction to Clinical Psychology Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Introduction to Clinical Psychology. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Introduction to Clinical Psychology course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Basics Of Clinical Psychology Career Paths In Clinical Psychology Competencies In Clinical Psychology Therapeutic Models Medical Specialties And Settings Research In Clinical Psychology Why This Online Course is Better for You: Unlike traditional classroom settings, our online Introduction to Clinical Psychology course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Introduction to Clinical Psychology course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Introduction to Clinical Psychology course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Introduction to Clinical Psychology course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Step into the imaginative realm of fine art with this carefully developed Certificate in Fine Art Course — designed for those who find meaning in colours, composition, and creative expression. Whether you're a passionate hobbyist or someone looking to enrich their understanding of artistic methods, this course offers a fresh take on classical and modern techniques, without sounding like a dusty textbook. From drawing and painting fundamentals to exploring art history and theory, each module invites you to deepen your visual language and artistic perspective in a structured yet enjoyable format. Delivered entirely online, this course allows you to explore your artistic side at your own pace, without the need to smudge your sleeves or hunt for a studio. It’s not about becoming the next Picasso overnight, but rather appreciating the journey of visual storytelling through well-structured lessons, reflective exercises, and a good dose of creative encouragement. Whether you doodle in margins or dream in oil paint, this course gives you the language and tools to take your art more seriously — while still having a bit of fun along the way. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Module 01: Introduction to Fine Art Module 02: Forms of Fine Art Module 03: History of Fine Art Module 04: Art Movements and Genres Module 05: Modern and Contemporary Art Module 06: Art Exhibitions and Art Galleries Module 07: New Media Art Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Fine Art course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Fine Art course is open to all, with no formal entry requirements. Career path Upon successful completion of the Fine Art Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Whether you're planning a trip to Paris, adding a new skill to your CV, or simply exploring a love for languages, this beginner-friendly French course is designed to make learning both easy and enjoyable. We’ll take you from “bonjour” to basic conversations without overwhelming grammar drills or confusing structures. With clear explanations, guided lessons, and useful vocabulary, you’ll feel confident navigating everyday topics such as greetings, numbers, directions, food, and simple dialogues. No prior knowledge is needed – just a bit of curiosity and a willingness to learn. The lessons are structured in a friendly, bite-sized format that fits neatly into your schedule. Along the way, you’ll pick up cultural insights and pronunciation tips that bring the language to life. So, whether you're learning for personal growth, travel, or just the joy of it, this course makes starting French feel less like a challenge and more like an adventure from your sofa. Learning Outcomes: Develop basic French language skills, including grammar, vocabulary, and pronunciation Learn common French phrases and expressions used in everyday conversation Develop the ability to read and write basic French texts Gain a foundational understanding of French culture and customs Build the confidence to communicate in French in various real-life situations Our French Course for Beginners is the perfect starting point for anyone who wants to learn the basics of the French language. With our comprehensive curriculum and expert instructors, you'll develop a solid foundation in French grammar, vocabulary, pronunciation, and more. Our engaging lessons and practical examples will help you gain the skills and confidence you need to start communicating in French with ease. Plus, you'll gain an understanding of French culture and customs, making your learning experience all the more enjoyable and immersive. ⊱⊱ French Course for Beginners Course Curriculum Introduction to the course Lesson 1 Lesson 2 Lesson 3 Lesson 4 Lesson 5 Lesson 6 Lesson 7 Lesson 8 Lesson 9 How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone who wants to learn the basics of the French language Individuals planning to travel to French-speaking countries Those interested in learning a new language for personal growth or development Business professionals who work with French-speaking clients or colleagues Students looking to add French language skills to their academic qualifications Career path Translator or interpreter: £20,000 - £50,000 per year Tour guide or travel agent: £18,000 - £25,000 per year Foreign language teacher or tutor: £20,000 - £40,000 per year International relations or diplomacy: £25,000 - £70,000 per year Customer service representative: £18,000 - £25,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

If you've ever paused a podcast just to catch every word, or found yourself mentally typing while watching a video, then transcription might just be your calling. This beginner-friendly course introduces you to the essentials of transcription—covering formats, styles, tools, and techniques that help convert spoken word into accurate, well-structured text. With clear guidance and a sprinkle of wit, you'll learn how to handle audio files, manage timestamps, and spot those sneaky homophones that can turn a script into a circus. Whether you're aiming to dip your toes into freelance transcription or simply wish to refine your listening and typing abilities, this course offers a focused route into the world of audio-to-text. It's built to suit learners who prefer structured content and clarity without being bogged down by fluff. From understanding the difference between verbatim and edited transcription to knowing how to manage files like a pro, everything you need to know is laid out—clean, sharp, and ready for you to take in at your own pace. Key Features The Transcription Skills Beginner Level course includes the following offers: CPD Quality Standards Accredited Transcription Skills Beginner Level Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Transcription Skills Beginner Level. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Transcription Skills Beginner Level course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 1 Introduction To Transcription Module 2 Basic Transcription Techniques Module 3 Advanced Transcription Techniques Module 4 Grammar And Punctuation In Transcription Module 5 Transcription Specializations Module 6 Building A Successful Transcription Career Why This Online Course is Better for You: Unlike traditional classroom settings, our online Transcription Skills Beginner Level course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Transcription Skills Beginner Level course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Transcription Skills Beginner Level course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Transcription Skills Beginner Level course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Learning French opens doors to new cultures, connections, and a deeper appreciation of one of the world’s most celebrated languages. This French Course for Beginners offers a structured and friendly approach to learning that keeps things simple, clear, and genuinely enjoyable. From greetings and essential vocabulary to basic sentence structures and everyday expressions, this course helps you build a solid foundation at your own pace—no prior knowledge required, just a curiosity for language and a few spare minutes a day. Whether you're learning for travel, personal interest, or just to finally understand what your favourite pastry is actually called, this course brings French to life in a way that feels natural and achievable. With each lesson carefully designed to fit into your schedule, you'll find yourself picking up new words and phrases without even realising it. The focus is on making French feel less like a foreign language and more like a familiar friend. Learning Outcomes: Develop basic French language skills, including grammar, vocabulary, and pronunciation Learn common French phrases and expressions used in everyday conversation Develop the ability to read and write basic French texts Gain a foundational understanding of French culture and customs Build the confidence to communicate in French in various real-life situations Our French Course for Beginners is the perfect starting point for anyone who wants to learn the basics of the French language. With our comprehensive curriculum and expert instructors, you'll develop a solid foundation in French grammar, vocabulary, pronunciation, and more. Our engaging lessons and practical examples will help you gain the skills and confidence you need to start communicating in French with ease. Plus, you'll gain an understanding of French culture and customs, making your learning experience all the more enjoyable and immersive. French Course for Beginners Course Curriculum Introduction to the course Lesson 1 Lesson 2 Lesson 3 Lesson 4 Lesson 5 Lesson 6 Lesson 7 Lesson 8 Lesson 9 How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone who wants to learn the basics of the French language Individuals planning to travel to French-speaking countries Those interested in learning a new language for personal growth or development Business professionals who work with French-speaking clients or colleagues Students looking to add French language skills to their academic qualifications Career path Translator or interpreter: £20,000 - £50,000 per year Tour guide or travel agent: £18,000 - £25,000 per year Foreign language teacher or tutor: £20,000 - £40,000 per year International relations or diplomacy: £25,000 - £70,000 per year Customer service representative: £18,000 - £25,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Managing your money isn’t about luck – it’s about learning the right strategies, staying disciplined, and knowing where every pound is going. The Professional Personal Finance Course is designed to give you a clear, structured understanding of financial planning, debt control, savings, and smarter decision-making. Whether you're looking to improve your budgeting or simply wish to make more informed financial choices, this course will guide you through it all with a sharp, no-fluff approach. No need to decode complicated jargon or sift through outdated advice. This course offers focused and relevant knowledge, written with today’s financial challenges in mind. From managing monthly expenses to getting better at long-term planning, it covers what really matters. It’s ideal for anyone who wants to take charge of their financial wellbeing with confidence and a touch of logic (yes, that old thing). Sensible, structured, and designed for real people, this course doesn’t just teach – it makes you think twice before that next online splurge. Learning Outcomes Understand the key areas of personal finance, including net worth, expenses and income, and savings. Learn how to manage personal expenses and create a budget. Explore ways to increase your income and save for retirement. Understand the importance of having an emergency fund and health insurance. Learn how to use free budgeting software to manage your finances effectively. Develop the skills and knowledge you need to make informed financial decisions and achieve your financial goals. Course Curriculum: Section 01: Introduction Introduction Section 02: Personal Finance Personal Finance Areas of Personal Finance Net Worth Net Worth - Example Section 03: Personal Expenses and Income Housing Expenses Utility Expenses Credit Debts Food Expenses Clothing Expenses Gift Expenses Travel Expenses Extra Income - Part 1 Extra Income - Part 2 Section 04: Savings Emergency Fund Savings on Retirement Health Insurance Section 05: How to Manage Your Personal Finance Using Free Budgeting Software Introduction to the Budgeting Software Setting Up - Part 1 Setting Up - Part 2 Dashboard Budget Analysis How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path You can pursue opportunities such as Financial Advisor - £36,500 per year Financial Analyst - £30,000 per year Accountant - £32,000 per year Budget Analyst - £29,000 per year Credit Analyst - £28,000 per year Investment Banker - £53,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Take your Python programming knowledge several notches higher with this advanced training course designed for learners who already speak Python fluently—but want to speak it better. This course delves into deeper aspects of the language, brushing aside the basics and stepping into the more elegant, expressive, and efficient use of Python. From working confidently with decorators, generators, and closures, to understanding asynchronous programming and advanced data structures—this course is tailored for those who want their code to do more, with less. Python may be known for its simplicity, but once you scratch beneath the surface, there’s an entire world of finesse waiting to be explored. Whether you’re brushing up for senior-level roles, fine-tuning your automation skills, or aiming to make your code leaner and smarter—this course offers a structured approach to tackling the tricky bits of Python with a touch of confidence and a dash of clarity. Let’s just say, if Python had an upper crust, you’re about to join it. Learning Outcomes: Gain a deeper understanding of advanced-level Python concepts. Learn how to work with files and handle advanced file operations. Discover how to create and use Python classes to write efficient and maintainable code. Understand how to use library functions to streamline your workflow and take your Python development skills to the next level. Learn how to use Python to build real-world projects and applications. The Python Advanced Training course is designed to provide you with the skills and knowledge you need to become a proficient Python developer. Whether you're a beginner or an experienced programmer looking to enhance your Python skills, this course is perfect for you. Starting with the basics of file handling and moving on to more advanced topics, such as classes and library functions, this course covers everything you need to know to become a master Python developer. You'll learn how to handle advanced file operations, create and use Python classes to write efficient and maintainable code and use library functions to streamline your workflow and take your Python development skills to the next level. Python Advanced Training Course Curriculum Section 01: Introduction Section 02: File Handling Section 03: Python Classes Section 04: Library Functions How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Python developers who want to expand their knowledge of advanced Python concepts. Programmers who want to enhance their Python skills and build real-world projects. Entrepreneurs who want to develop their own Python-based applications. Students who want to enhance their Python skills and prepare for a career in programming. Anyone who wants to take their Python programming skills to the next level. Career path Python Developer: £28,000 - £55,000 Data Analyst: £24,000 - £45,000 Software Engineer: £28,000 - £60,000 Technical Lead: £40,000 - £90,000 Chief Technology Officer: £90,000 - £250,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Good customer service isn’t about smiling through gritted teeth or memorising lines like a stage actor in a headset. It’s about knowing how to communicate clearly, listen properly, and defuse tense moments without sounding like you've been programmed by a call centre from 1998. This Customer Service Techniques Course is designed to equip learners with effective methods for handling questions, complaints, and everything in between — all while keeping their cool and their tone on the right side of friendly. Whether you’re responding to emails, picking up phones, or managing messages from someone who’s just found a scratch on their new sofa, this course offers structured, sensible guidance rooted in everyday scenarios. You’ll explore useful strategies for managing difficult conversations, improving response time, and creating customer interactions that actually feel... human. The focus is on clarity, consistency and tone — with no role-playing, motivational quotes or overly cheerful mascots in sight. It’s solid, well-structured customer service training for people who like straight answers and smooth conversations. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. ⊱⊱ Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.