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7912 Courses in Birmingham delivered On Demand

Team Building Training

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Team Building Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Team Building Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Team Building Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Team Building Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Team Building Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Team Building Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Defining Success Defining Success 00:05:00 Module 02: Types of Teams Types of Teams 00:06:00 Module 03: The First Stage of Team Development - Forming The First Stage of Team Development - Forming 00:02:00 Module 04: The Second Stage of Team Development - Storming The Second Stage of Team Development - Storming 00:03:00 Module 05: The Third Stage of Team Development - Norming The Third Stage of Team Development - Norming 00:02:00 Module 06: The Fourth Stage of Team Development - Performing The Fourth Stage of Team Development - Performing 00:02:00 Module 07: Team Building Activities Team Building Activities 00:03:00 Module 08: Making the Most of Team Meetings Making the Most of Team Meetings 00:03:00 Module 09: Solving Problems as a Team Solving Problems as a Team 00:08:00 Module 10: Encouraging Teamwork Encouraging Teamwork 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Team Building Training
Delivered Online On Demand2 hours 35 minutes
£11.99

Diploma in Teaching Assistant Level 4

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Diploma in Teaching Assistant Level 4 will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Diploma in Teaching Assistant Level 4 will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Diploma in Teaching Assistant Level 4 and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Diploma in Teaching Assistant Level 4 is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Diploma in Teaching Assistant Level 4. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Diploma in Teaching Assistant Level 4 will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Diploma in Teaching Assistant Level 4 Teaching Assistant Overview 00:20:00 Professional Developments for a TA 00:27:00 Working with the School and Its Policies 00:24:00 Discussion on Curriculum, Assessment and Monitoring 00:21:00 Providing the Best Learning Environment 00:17:00 Learn to Implement ICT, Literacy and Numeracy Development Processes as a TA 00:13:00 Strategies for A Teaching Assistant 00:24:00 Supporting Pupils with Special Needs Part 01 00:31:00 Supporting Pupils with Special Needs Part 02 00:45:00 Child Development and the SEN Support 00:15:00 Understanding Behaviour & Relationships as a TA 00:18:00 Experienced TAs Maintain Strong Communications with the Students 00:13:00 Career Prospects for TAs in the UK 00:22:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Diploma in Teaching Assistant Level 4
Delivered Online On Demand4 hours 50 minutes
£11.99

Fundamentals in Depression

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Fundamentals in Depression course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Fundamentals in Depression course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Fundamentals in Depression and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Fundamentals in Depression course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Fundamentals in Depression course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Fundamentals in Depression will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Fundamentals in Depression Module 1: Introduction and Lecturer Credentials 00:02:00 Module 2: Signs and symptoms of mood and neurotransmitter disorders 00:02:00 Module 3: What are neurotransmitters? Types and their action in the nerve 00:04:00 Module 4: Types of neurotransmitters and how they affect the nerve 00:03:00 Module 5: Effect of stress on mood 00:04:00 Module 6: How exactly insulin and a high carbohydrate diet affect Neurotransmitter action and our mood 00:06:00 Module 7: Quick summary of the effect in the body 00:03:00 Module 8: A pertinent question answered 00:07:00 Module 9: How to go about reducing the effect of inulin to help recover optimal Neurotransmitter balance 00:04:00 Module 10: Impact of gut health on mood and depression 00:02:00 Lecture 11: Thank you and goodbye 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Fundamentals in Depression
Delivered Online On Demand38 minutes
£11.99

Understanding and Supporting Children and Youth Mental Health

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Understanding and Supporting Children and Youth Mental Health will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Understanding and Supporting Children and Youth Mental Health will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Understanding and Supporting Children and Youth Mental Health and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Understanding and Supporting Children and Youth Mental Health is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Understanding and Supporting Children and Youth Mental Health. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Understanding and Supporting Children and Youth Mental Health will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Understanding and Supporting Children and Youth Mental Health Module 01: Introduction to Mental Health 00:22:00 Module 02: Child Psychology 00:28:00 Module 03: Attachment and Relationship Building in Childhood 00:50:00 Module 04: Impacts of Separation and Loss on Attachment 00:28:00 Module 05: Factors that Influence Development 00:36:00 Module 06: Mental Health Problems in Young and Adults 00:14:00 Module 07: Other Mental Health Problems in Young and Adults 00:17:00 Module 08: Autism, ADHD and Dyslexia in Young and Adults 00:26:00 Module 09: Dealing With Autism, ADHD and Dyslexia in Young and Adults 00:32:00 Module 10: The Self Harming Behaviour 00:17:00 Module 11: Mental Health Treatment and Medicine 00:19:00 Module 12: Mental Health over Life Span and Society in the UK 00:18:00 Module 13: Mental Health Related Legislations in the UK 00:35:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Understanding and Supporting Children and Youth Mental Health
Delivered Online On Demand5 hours 42 minutes
£11.99

Retail Management: 8 in 1 Premium Courses Bundle

By Compete High

Behind every shelf and stockroom lies an organised process—and someone who understands it. The Retail Management 8-in-1 bundle offers essential training in supply chains, logistics, operations, and that all-important customer service finesse. Whether you're dealing with a spreadsheet or a shopping centre meltdown, it pays to be prepared. You’ll build fluency in retail systems, understand how to manage people and products, and gain the communication skills to handle queries without sighing. Modules cover everything from manual handling to stock data, ensuring you don’t just know what’s on the shelf—but why it’s there. Learning Outcomes: Understand retail and supply chain operations end to end. Communicate effectively in customer-facing situations. Use Excel to organise, calculate, and review store data. Handle product storage and logistics principles confidently. Apply manual handling principles in retail environments. Support day-to-day retail operations with structured tools. Who is this Course For: Store supervisors wanting formal retail training. Retail staff preparing for team leader roles. Warehouse workers learning supply management basics. Customer service reps aiming for progression. Jobseekers entering retail and store operations. Admin staff in retail needing stock control knowledge. Delivery coordinators supporting shop-floor logistics. Business owners managing retail or eCommerce shops. Career Path: Retail Manager – £26,000–£40,000 per year Stock Controller – £22,000–£30,000 per year Customer Service Manager – £28,000–£38,000 per year Warehouse Team Leader – £26,000–£35,000 per year Supply Chain Assistant – £23,000–£30,000 per year Retail Operations Coordinator – £25,000–£32,000 per year

Retail Management: 8 in 1 Premium Courses Bundle
Delivered Online On Demand16 hours
£28.99

Funeral Service Management Diploma

5.0(1)

By Course Gate

Gain essential skills for the funeral service industry with our Funeral Service Management Diploma. Learn funeral arrangement, etiquette, marketing, and more. Start your journey today!

Funeral Service Management Diploma
Delivered Online On Demand8 hours 25 minutes
£11.99

Cleaning Supervisor: British Housecleaning Diploma With Complete Career Guide Course

5.0(14)

By Training Express

This Cleaning Supervisor course is designed to guide you through every essential aspect of housecleaning and supervisory skills needed to excel in the cleaning industry. Starting with foundational knowledge on cleaning techniques and equipment, the course progresses to cover specialised areas such as kitchen, bedroom, bathroom, and office cleaning. Beyond domestic spaces, it delves into commercial cleaning practices, waste management, and the safe use of chemicals, preparing you to manage a variety of cleaning environments with confidence. The course also equips you with the knowledge to effectively manage a cleaning business, focusing on customer satisfaction, staff management, marketing, and expansion strategies. Whether you aspire to lead a team or run your own enterprise, this diploma offers a thorough understanding of the operational and managerial demands within the cleaning sector. It’s an ideal choice for those aiming to develop their expertise in cleaning supervision while gaining insights into running a successful cleaning business, all through flexible, accessible learning. ________________________________________________________________________ Key Features: CPD Certified 11 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Housecleaning Module 01: Introduction Module 02: Cleaning Equipment and Ingredients Module 03: Cleaning the Kitchen Module 04: Cleaning the Bedroom and Livingroom Module 05: Bathroom Cleaning Module 06: Cleaning and Organising a Kid's Room Module 07: Cleaning Home Office Module 08: Cleaning Walls Cleaning Supervisor Level 5 Module 01: Introduction Module 02: The Diversity of Cleaning Jobs Module 03: Cleaning Equipment, Products and Clothing Module 04: House Cleaning Module 05: Food Kitchen and Commercial Kitchen Cleaning Module 06: Bathrooms and Toilets Module 07: Office Cleaning Module 08: Cleaning External Surfaces and Areas Module 09: Dealing with Non-Routine Waste Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Starting a Cleaning Business and Planning for it Module 12: Running the Business with Quality Service Module 13: Customer Satisfaction Module 14: Management of Staff Module 15: Marketing, Advertising and Sales Module 16: Expansion Management Module 17: Business Insurance, Tax and Additional Equipment ________________________________________________________________________ Complete Career Guide for Cleaning Supervisor: British Housecleaning Diploma (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Cleaning Supervisor. In addition to mastering the essentials, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together. Your dream career starts here! List of career guide courses included in this bundle: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand fundamental techniques and equipment usage. Proficiently clean and organize various living spaces, including kitchens and bathrooms. Gain knowledge in chemical safety, keyholding, and alarm codes for cleaners. Develop entrepreneurial skills for starting, running, and expanding a business. Acquire expertise in customer satisfaction, staff management, marketing, and sales. ________________________________________________________________________ Accreditation All of our courses, including this course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Entrepreneurs interested in starting a business Professionals seeking to enhance their skills Those wanting to explore diverse cleaning job opportunities Individuals aiming to understand the management aspects of this sector Career path Cleaning Supervisor - £25K to 35K/year Office Cleaner - £18K to 25K/year Commercial Kitchen Cleaner - £20K to 28K/year Business Owner (Cleaning Services) - £30K to 50K/year Marketing Executive (Cleaning Industry) - £22K to 30K/year Certificates 11 CPD Accredited e-Certificates Digital certificate - Included 11 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Cleaning Supervisor: British Housecleaning Diploma With Complete Career Guide Course
Delivered Online On Demand1 hour
£65

Hospitality, Catering Management

5.0(3)

By School Of Health Care

Elevate your career with our Hospitality, Catering Course! Delve into Hospitality, Catering principles, learning to provide exceptional service and create unforgettable experiences. Our Hospitality, Catering Course equips you with the knowledge and skills to excel in Hospitality, Catering roles. Register for our Hospitality, Catering Course today and pave your way to success in the Hospitality, Catering industry! Unlock your potential with our comprehensive Hospitality, Catering Course! Dive into Hospitality, Catering best practices, discovering the keys to delivering outstanding service and creating lasting impressions. Our Hospitality, Catering Course provides the knowledge and skills you need to thrive in Hospitality, Catering positions. Secure your spot in our Hospitality, Catering Course today and build an exceptional Hospitality, Catering career! Courses are included in this Hospitality, Catering Management Course Bundle: Course 01: Level 2 Certificate in Hospitality Management Course 02: Level 5 Hospitality Management Course 03: Level 2 Food Hygiene and Safety For Catering Course 04: Level 3 Supervising Food Safety in Catering Special Offers of this Hospitality, Catering Management Course: This Hospitality, Catering Management Course includes a FREE PDF Certificate. Lifetime access to this Hospitality, Catering Management Course Instant access to this Hospitality, Catering Management Course 24/7 Support Available to this Hospitality, Catering Management Course Hospitality, Catering Management Excel in the service industry with our top-notch Hospitality, Catering Course! Master Hospitality, Catering techniques and strategies, ensuring you become an invaluable Hospitality, Catering professional. Our Hospitality, Catering Course equips you with the expertise to succeed in Hospitality, Catering roles. Don't miss out on this opportunity – enroll in our Hospitality, Catering Course today and create a thriving Hospitality, Catering career! Who is this course for? Hospitality, Catering Management This Hospitality, Catering Management Course is suitable for anyone who wants to start a new career in Hospitality, Catering and gain relevant skills. This Hospitality, Catering Management course is ideal for anyone who works in or aspires to work in the hospitality industry, which includes the following professions: Hospitality Manager Hotel Manager Housekeeping Manager Catering Manager Requirements Hospitality, Catering Management To enrol in this Hospitality, Catering Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Hospitality, Catering Management Course Be energetic and self-motivated to complete our Hospitality, Catering Management Course Basic computer Skill is required to complete our Hospitality, Catering Management Course If you want to enrol in our Hospitality, Catering Management Course, you must be at least 15 years old. Career path Hospitality, Catering Management The knowledge and skills you will gain through this Hospitality, Catering Management Course may lead you to a variety of career opportunities.

Hospitality, Catering Management
Delivered Online On Demand5 hours 24 minutes
£12

Customer Service Level 2

By Compete High

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

Customer Service Level 2
Delivered Online On Demand5 hours
£4.99

Electrical Engineering Course: Per Unit Analysis for Single and Three Phase Systems

5.0(1)

By LearnDrive UK

Master per unit analysis in electrical engineering with our comprehensive course. Learn single and three-phase system analysis techniques for real-world applications.

Electrical Engineering Course: Per Unit Analysis for Single and Three Phase Systems
Delivered Online On Demand1 hour
£5