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Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Overview Every organisation have some responsibility to society and the environment. Learn about these responsibilities and how organisations can fulfil them with our Corporate Social Responsibility Training. This course will provide an overview of CSR and help you establish a solid foundation in this area. Through the course, you will be able to learn about the core principles of CSR. from the course, you will receive a clear understanding of stakeholder and societal contracts. In addition, the course will introduce you to the strategies for implementing CSR. Furthermore, the course will show you how to measure the performance and prepare the report. After the completion of this course, you will receive a certificate of achievement. This certificate will enhance your employability in the corporate world. Enrol now! Course Preview Learning Outcomes Understand the concepts of Corporate Social Responsibility Enhance your knowledge about the stakeholders and societal contract Develop the ability to implement CSR Grasp the strategies for performance evaluation and performance reporting Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Implementation of CSR Performance evaluation Performance management Who Should Take This Corporate Social Responsibility Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Corporate Social Responsibility Training Certification After completing and passing the Corporate Social Responsibility Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Corporate Social Responsibility Training will equip you with effective skills and abilities and help you explore career paths such as  CSR Manager Sustainability Analyst Environmental Compliance Specialist Community Relations Officer CSR Module 01: Introduction To Corporate Social Responsibility Introduction to Corporate Social Responsibility 00:24:00 CSR Module 02: Stakeholders & The Social Contract Stakeholders _ the social contract 00:15:00 CSR Module 03: A Sustainable Perspective A Sustainable Perspective 00:15:00 CSR Module 04: Implementing CSR Implementing CSR 00:20:00 CSR Module 05: Performance Evaluation And Performance Reporting Performance Evaluation and Performance Reporting 00:17:00 Assignment Assignment - CSR - Corporate Social Responsibility 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In today's world, the Asbestos Surveyor Online Training course stands as a crucial pillar in occupational safety and compliance. Asbestos awareness is paramount due to its pervasive presence in various structures, posing severe health risks if mishandled. This comprehensive course covers modules ranging from understanding asbestos and its health effects to surveying techniques and legislative requirements. With asbestos awareness reiterated throughout, learners grasp the significance of identifying, managing, and mitigating asbestos risks effectively. Acquiring these skills not only enhances job prospects but also ensures safer work environments. In the UK, where stringent regulations govern asbestos management, trained professionals are in high demand, offering promising career opportunities with salaries averaging around £25,000 to £35,000 annually. The sector witnesses a steady rise in demand for qualified personnel, reflecting a growing awareness of asbestos-related hazards, underscoring the Asbestos Surveyor Online Training course's enduring relevance and the indispensable role of asbestos awareness in contemporary workplace safety initiatives. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum: Module 01: What is Asbestos? Module 02: Health Effects of Asbestos Module 03: Asbestos Containing Materials and Their Properties Module 04: Management of Asbestos Module 05: Risk Assessments and Legislative Requirements Module 06: Asbestos Surveying Module 07: Bulk Sampling Procedures and Strategies Module 08: Survey Report, Quality Assurance and Quality Control Module 09: Personal Decontamination Learning Outcomes: Identify asbestos and its associated health risks for safety protocols. Analyze asbestos-containing materials and their specific properties for management. Execute asbestos surveys and bulk sampling procedures with precision. Assess risks and ensure compliance with legislative requirements effectively. Produce comprehensive survey reports with quality assurance and control measures. Implement personal decontamination procedures to maintain safety standards diligently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Asbestos Surveyor Online Training 2:23:30 1: Module 01: What is Asbestos? Preview 15:35 2: Module 02: Health Effects of Asbestos 17:24 3: Module 03: Asbestos Containing Materials and Their Properties 13:10 4: Module 04: Management of Asbestos 14:24 5: Module 05: Risk Assessments and Legislative Requirements 24:26 6: Module 06: Asbestos Surveying 12:41 7: Module 07: Bulk Sampling Procedures and Strategies 20:41 8: Module 08: Survey Report, Quality Assurance and Quality Control 13:48 9: Module 09: Personal Decontamination 10:21 10: CPD Certificate - Free 01:00 Who is this course for? This Asbestos Surveyor Online Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Asbestos Surveyor Online Training. Moreover, this course is ideal for: Construction workers seeking asbestos awareness and safety training. Health and safety professionals expanding expertise in asbestos management. Environmental consultants specializing in hazardous materials assessment and management. Building surveyors enhancing skills in identifying and managing asbestos risks. Facility managers responsible for ensuring asbestos compliance and safety protocols. Requirements There are no requirements needed to enrol into this Asbestos Surveyor Online Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Asbestos Surveyor Online Training course. Career path After finishing this Asbestos Surveyor Training course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Asbestos Surveyor Training are: Asbestos Surveyor - £25K to £35K/year Health and Safety Officer - £30K to £40K/year Environmental Consultant - £28K to £45K/year Building Surveyor- £25K to £40K/year Construction Project Manager- £35K to £55K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Property Management Training - Course Online There has never been a better time to start a career in property management, with more companies looking for Property Managers to oversee and manage their properties daily. Through this Property Management Training - Course, you will learn everything you need to know about property management and become an expert in the field. Enrolling in this Property Management Training - Course will also provide you with information on the realities of a career in property management or production and why it is a good choice. Other Benefits of this Property Management Training - Course Free PDF Certificate Exam Fee - Totally Free Lifetime Access Unlimited Retake Expert Tutor Support [ Note: Free PDF certificate as soon as completing the Property Management Training - Course] Property Management Training - Course Course Curriculum of Property Management Training - Course Module 01: A Brief Overview Property Management Module 02: Functions of a Property Manager Module 03: Listing Marketing and Properties Module 04: The Leasing and Tenancy Agreement Module 05: UK Property Market Changes: An Opportunity Assessment Method of Property Management Training - Course After you have finished this Property Management Training - Course, you will need to take an electronic multiple-choice exam or Assignment to see if you have grasped everything. To pass the exam and be eligible for the pending certificates, you must achieve at least 60%. As soon as you pass the examination, you will be qualified to request your certification. Certification of Property Management Training - Course After completing the MCQ/Assignment assessment for this Property Management Training - Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Property Management Training - Course Property Management Training - Course is an excellent course for those who want to become experts in the area. This course is open to those interested in property management, including property owners and managers. Students and job seekers may enroll in this course to improve their resumes and gain experience. Requirements Property Management Training - Course There are no specific requirements for this Property Management Training - Course because it does not require any advanced knowledge or skills. Students who intend to enroll in this Property Management Training - Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Property Management Training - Course This Property Management Training - Course program can help you get started in the following positions: Real Estate Agent Property Developer Real Estate Investor Property Manager Certificates Certificate of completion Digital certificate - Included

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Job Interview Skills Training for Teachers will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Job Interview Skills Training for Teachers will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Job Interview Skills Training for Teachers and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Job Interview Skills Training for Teachers is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Job Interview Skills Training for Teachers. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Job Interview Skills Training for Teachers will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Job Interview Skills Training for Teachers Job Interview Promo 00:01:00 Establishing Your Job Interview Goals 00:02:00 Research and Preparation for the Job Interview 00:05:00 How to Dress for the Interview 00:04:00 How to make Small Talk 00:03:00 Tell Me About Yourself 00:10:00 The Proper Job Interview Mindset 00:05:00 The Strategy Memo 00:04:00 Rehearse Your Interview on Video 00:06:00 Ask for the job 00:03:00 Feedback 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

24 Hour Flash Deal **25-in-1 Entrepreneurship Diploma Mega Bundle** Entrepreneurship Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Entrepreneurship Diploma package online with Studyhub through our online learning platform. The Entrepreneurship Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Entrepreneurship Diploma course provides complete 360-degree training on Entrepreneurship Diploma. You'll get not one, not two, not three, but twenty-five Entrepreneurship Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Entrepreneurship Diploma courses are yours for as long as you want them once you enrol in this course This Entrepreneurship Diploma Bundle consists the following career oriented courses: Course 01: Entrepreneurship Course 02: From Idea to Enterprise: A Guide to Entrepreneurship and Start-Up Success Course 03: Business Startup Course 04: Business Management and Finance Course Course 05: Entrepreneurial Mindset Course 06: Business Strategy Planning Course 07: Leadership and Management Course 08: Marketing Management Course 09: Sales and Marketing Course 10: Content Marketing Certification Course Course 11: Social Media Marketing Course -The Step by Step Guide Course 12: E-Commerce: Complete Guide to Income Mastery Course 13: Business Finance Course 14: Financial Planning Course 15: Financial Risk Management: Strategies for Success Course 16: Corporate Finance: Profitability in a Financial Downturn Course 17: Fundamentals of Corporate Finance Course 18: Cash Flow Management in Small Businesses: Key Considerations Course 19: Strategic Business Management Course 20: Strategic Management and Leadership Development Course 21: Operations Management Course 22: Supply Chain Management Course 23: Product Management Course 24: Project Management - Planning, Executing, Maintaining and Controlling Course 25: Corporate Social Responsibility Diploma The Entrepreneurship Diploma course has been prepared by focusing largely on Entrepreneurship Diploma career readiness. It has been designed by our Entrepreneurship Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Entrepreneurship Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Entrepreneurship Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Entrepreneurship Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Entrepreneurship Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Entrepreneurship Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Entrepreneurship Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Entrepreneurship Diploma lessons One to one assistance from Entrepreneurship Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Entrepreneurship Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Entrepreneurship Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Entrepreneurship Diploma certificate and transcript on the next working day Easily learn the Entrepreneurship Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Entrepreneurship Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Entrepreneurship Diploma Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Entrepreneurship Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Entrepreneurship Diploma Career path You will be able to kickstart your Entrepreneurship Diploma career because this course includes various courses as a bonus. This Entrepreneurship Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Entrepreneurship Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Award in Education and Training Level 3 | Free 5 Courses with Certificates AET : Level 3 Award in Education and Training - AET, previously PTLLS, is the mandatory minimum qualification if you want to be a FE teacher or trainer in your chosen field in the UK. If you are thinking about getting into teaching, this AET : Level 3 Award in Education and Training (AET), previously known as the PTLLS course, is a great way to start. As a teacher, you can play a significant role in society and positively impact your students' lives. Currently, there is a huge demand for teaching jobs across the globe, and you know how satisfying it could be! So, if you aspire to be a changemaker, this is the ultimate course we can offer you. This course is designed so that both freshers and those working in an educational setting can get the benefit. Further, through this course, the current teachers can achieve formal recognition of their skills. Awarding Body The AET : Level 3 Award in Education and Training course is accredited by TQUK. A certificate from this renowned awarding body will bring you out as a highly marketable candidate within the desired industry. There is Something More for You with This AET : Award in Education and Training Level 3 Course As a course provider, we highly value our learners' needs. That is why we are giving you some relevant courses for teaching and training for free to benefit you. With these courses, you can further enrich your knowledge and employability skills. Here are those - Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Early Years Level 4 Primary Teaching Diploma Level 2 Diploma for the Early Years Practitioner Learning Outcomes of the AET : Award in Education and Training Level 3 Course By the end of this course, you will be able to: Identify and perform the roles of a teacher. Explain and apply the teaching and learning approaches. Plan a training session for your learners of different backgrounds. Describe the teachers' attributes and expectations. Prepare inclusive lessons and training sessions for your students. Analyse the role, responsibilities and relationships in education and training. Prepare and administer necessary assessments for your students. Why Choose Award in Education and Training Level 3 from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Special Note: Please be informed that apart from the initial fee, you have to pay GBP 169 when submitting assignments. Award in Education and Training Level 3 Course Curriculum Module 01: Understanding Roles, Responsibilities and Relationships in Education and Training Understand the Teaching Role and Responsibilities in Education and Training Understand Ways to Maintain a Safe and Supportive Learning Environment Understand the Relationships between Teachers and Other Professionals in Education and Training Module 02: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Understand Inclusive Teaching and Learning Approaches in Education and Training Understand Ways to Create an Inclusive Teaching and Learning Environment Be Able to Plan Inclusive Teaching and Learning Be Able to Deliver Inclusive Teaching and Learning Be Able to Evaluate the Delivery of Inclusive Teaching and Learning Module 03: Understanding Assessment Understand Types and Methods of Assessment Used in Education and Training Understand How to Involve Learners and Others in the Assessment Process Understand the Role and Use of Constructive Feedback in the Assessment Process Understand Requirements for Keeping Records of Assessment in Education and Training Award in Education and Training Level 3 Qualification at a Glance Total Qualification Time (TQT - 120 Hours Guided Learning Hours (GLH) - 48 Hours Credit Value - 12 Minimum Age - 19 Purpose of the Award in Education and Training Level 3 Qualification This AET : Award in Education and Training Level 3 qualification is designed to prepare learners for employment and support them to progress to a teaching role within the workplace. It has been developed for those intending to work in the post-16 education and training sector. What Skills You Will Gain from this AET : Award in Education and Training Level 3 Course You will gain the following marketable qualities through the AET : Level 3 Award in Education and Training course. Different hiring managers are looking for these below-mentioned qualities. Become an expert in education and training. Learn about the teacher's role. Master the learning and teaching approaches. Increase your session planning skills. Gain knowledge in teacher expectations & attributions. Understand how to deliver inclusive sessions which engage and motivate learners. Explain roles, responsibilities, and relationships in education and training. Identify how to create assessments in education and training. Award in Education and Training Level 3 Assessment Method In order to be eligible for the certification, you need to complete the following assessments. Three written assignments One microteaching session (Which can be submitted as a recorded video) Please note that you will be given precise instruction in the course material about writing the assignments and performing the micro-teach session. Moreover, if you face any difficulty, your tutor will be there to support you. You must submit all assignments via the online portal with full tutor support. Certification Award in Education and Training As soon as you submit your assignments and micro-teaching video, your tutor will assess those. Based on the assessor's evaluation, you will be graded either achieved/not achieved yet. If you are in the achieved category, you will receive an accredited certificate from the renowned awarding body TQUK. Progression If you achieve this AET : Award in Education and Training Level 3 qualification, you could progress to: Level 3 Award in Assessing Vocationally Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 3 Award in Assessing Competence in the Work Environment Level 4 Certificate in Education and Training Level 4 Certificate for the Advanced Practitioner in Schools and Colleges Level 4 Award for Technology Enabled Educators Level 5 Diploma in Education and Training Who is this course for? AET : Award in Education and Training Level 3 Wherever you work, this AET : Award in Education and Training Level 3 course is a must for you if you want to become a trainer. Besides, this course is also appropriate for the following. Teacher & Trainer Consultant Job Hunters & School Leavers College or University Students & Graduates Tutors & Instructors Headmasters Education Consultants Education Providers Office Clerk & Administration Assistant Educational Psychologist Lecturer or Classroom Assistant Requirements AET : Award in Education and Training Level 3 There are no fixed entry requirements for attending the Level 3 Award in Education and Training course. However, you must be 19 years old or over upon certification. An interest in teaching adults and E-learning will be beneficial. Moreover, you must have basic ICT and time management skills. It will help you complete online written assignments. Since this is a Level 3 course, you must be ready to read through various texts, cross-reference, research theories or principles or practises of effective teaching. Finally, you need to demonstrate practical teaching skills via assessment work. Career path AET : Award in Education and Training Level 3 You can choose from a variety of professions either in teaching or training upon completion of the AET : Award in Education and Training Level 3 course. These include - Primary School Teacher Secondary School Teacher Further Education Teacher Private Tutor Freelance Trainer Trainer at Your Workplace

The Voice Improvement Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Voice Improvement Training consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content You Can Learn to Love Your Voice How to Improve Your Voice Promo 00:01:00 How to Improve Your Voice Overview 00:01:00 How to Improve Your Voice Famous Bad Voices 00:02:00 How to Improve Your Voice Practice Again and Record 00:03:00 Problems With Voices and How to Deal With Them How to Improve Your Voice Diagnosis Your Own Voice 00:01:00 How to Improve Your Voice Feedback from Others 00:02:00 How to Improve Your Voice Defining Your Exact Problems 00:05:00 How to Improve Your voice Listen to Natural conversation 00:05:00 Solutions How to Improve Your Voice Practice Again and Record 00:03:00 How to Improve Your Voice Don't Lower Your Voice 00:07:00 How to Improve Your Voice practice on Video 00:04:00 How to Improve Your Voice Other Techniques 00:02:00 Conclusion How to Improve Your Voice Conclusions 00:01:00 Feedback 00:01:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00